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The Heathers

Gorsemoor Road, Heath Hayes, Cannock, Staffordshire WS12 3HR
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The Heathers, Cannock
The Heathers, Cannock
The Heathers, Cannock

The Heathers aims to offer the highest standards of care and the friendly and welcoming staff work tirelessly to ensure each resident feels safe, cared and well looked after.

The home provides care for older people, those living with dementia as well as people with a physical disability and sensory impairment.

Each bedroom has ensuite facilities and residents can enjoy a range of communal areas.

Care Provided by The Heathers

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 47 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,200From £1,200
Residential Dementia CareFrom £1,200From £1,200
Nursing CareFrom £1,200From £1,200
Nursing Dementia CareFrom £1,200From £1,200

Contact The Heathers to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Tracey Burke (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1995
  • Last Refurbishment: 2021
  • Number of floors: 2

Room Information

  • Single Rooms (47)

Visiting

  • Visitors welcome anytime.

Parking

  • Free on-site parking.

The Heathers Reviews (54)

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9.5

The Heathers has a Review Score of 9.5 (9.528) out of 10, based on 15 reviews in the last 2 years. Over all time The Heathers has 54 reviews.

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Showing 54 reviews matching selected criteria
Review from Gill N (Daughter of Resident) published on 1 November 2021 Submitted via Website
Overall Experience

Pleased that Mum has been so settled here, even if she does ask every 5 minutes "where am I again?" Staff are so friendly and welcoming and seem to really care for my mum. It's been difficult for everyone recently, due to the pandemic, but everyone here at the Heathers has done an amazing job to keep going! Well done everyone. It's been hard not being able to visit or see loved ones at the beginning and in my case, difficult to try and make my mum understand all that was happening and why so many changes. She's come through one war and I feel as though I have come through one, during this COVID 19 pandemic. The changes inside are looking very nice now it's near completion. Keep up the good work everyone.

Reply from KULBIR KANDOLA, MD at The Heathers

Thank you so much for your kind words Gill. We appreciate the feedback and will share it with the staff team. Thank you for trusting us to care for your mum.

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Review from Dorne W (Daughter of Resident) published on 28 January 2021 Submitted via Website
Overall Experience
My mother was a resident at The Heathers for two years until she passed away in January 2021. During that time, she was treated with care and retained her dignity until the very end. The staff are very caring and professional and willing to 'befriend' my mom, who was mentally very capable but had not wanted to leave her room, due to her physical problems. She developed a very strong relationship with her key carer, who went out of her way to build up Mom's trust and confidence. This lady enabled my mom to chat and laugh as often as she could, and I cannot speak highly enough of her. Staff are working under great pressure as staffing levels, even pre-covid, and I feel, too low to enable some very skilled staff to spend enough time with residents.

I was always made to feel welcome by nurses, care assistants, kitchen staff and cleaners, who all contribute to the warm, friendly atmosphere at The Heathers.

Reply from Paul O'Grady, Development and Delivery Manager at The Heathers

Thank you very much for your kind words, which we will share with the staff team.

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Review from A M (Son of Resident) published on 17 July 2020 Submitted via Postal Card
Overall Experience

All the staff are friendly to us and my mum when we visit. She always says they look after her well. She likes the food and drinks and it's always clean. They do nice activities for special events like VE Day. Overall I'm pleased with the care my mum receives.

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Review from R R (Son of Resident) published on 14 May 2020 Submitted via Postal Card
Overall Experience

Dad was resident downstairs at The Heathers from Oct 2018 until his death on 1.3.20. The Heathers is made by their staff. They are friendly approachable and will answer questions. They developed a real caring, dignified and affectionate relationship with Dad and us. The head cook and her team provided meals that were familiar to him and tailored to his tastes and preferences. They monitored his weight and nutritional shake and built him back up after several illnesses and hospital admissions. The care during his final illness was truly exceptional, both to Dad and us as family. The nursing sister in charge was wonderful. Do everything to keep your staff.

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Review from K D (Daughter of Resident) published on 12 February 2020 Submitted via Postal Card
Overall Experience
Staff shortage is a problem - not fair on residents or staff.

Activities - non-existent. Residents left sitting in the chair all day with nothing to do. For the Christmas party, my dad was left upstairs he missed out on all the fun. It would have been nice for him to have been taken down to see what was going on. Dad pays full price to be looked after for the rest of his life.

Reply from Pushpa Sagoo, Home Manager at The Heathers
Thank you for taking the time to review our care home. The care and dignity of our residents is of the utmost importance to us and we endeavour to provide the best possible care at all times.
I have read all your comments and if you would like to call in and see me on your next visit, I would welcome the opportunity to discuss them further.

Kind regards, Pushpa Sagoo, Care Home Manager.

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Review from Julie H (Daughter of Resident) published on 28 August 2019 Submitted via Postal Card
Overall Experience
Communication hit and miss eg discuss with duty nurse- next day no one knows anything.
Good idea to have a communication book for all duty nurses - would improve things.

Carers generally appear very good but only experienced a week of care for mum.

Reply from Suzanne Middleton, Home Manager at The Heathers
Thank you for taking the time to review our care home. The care and dignity of our residents is of the utmost importance to us and we endeavour to provide the best possible care at all times.
I have read all your comments and if you would like to call in and see me on your next visit, I would welcome the opportunity to discuss them further.

Kind regards, Suzanne Middleton, Care Home Manager.

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Review from Philip T (Son of Resident) published on 13 August 2019 Submitted via Postal Card
Overall Experience
Since being at The Heathers, my mom has been cared for very well. She always looks very clean and tidy and she is treated with dignity.

The staff and nurses are always very friendly and very confident in their work, which at times must be very stressful. We find that we also feel secure knowing that the care she receives is of a high standard.

Reply from Suzanne Middleton, Home Manager at The Heathers

Many thanks for taking the time to leave a review for The Heathers, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that you feel as...  

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Review from J B (Daughter-in-law of Resident) published on 13 August 2019 Submitted via Postal Card
Overall Experience

Staff are all kind to my mother-in-law. She enjoys them having a laugh with her. The hairdresser does a good job on her hair. The building is clean and tidy.

Reply from Suzanne Middleton, Care Home Manager at The Heathers

Many thanks for taking the time to leave a review for The Heathers, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that you find all of...  

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Review from Rebecca J (Granddaughter of Resident) published on 4 June 2019 Submitted via Postal Card
Overall Experience

Staff are friendly and attentive. They know and understand my Grandma. The place is clean and tidy.

Reply from Suzanne Middleton, Home Manager at The Heathers

Many thanks for taking the time to leave a review for The Heathers, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that you find our...  

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Review from U S (Friend of Resident) published on 2 April 2019 Submitted via Postal Card
Overall Experience

When it became time for my longtime friend and neighbour to have to go into a nursing home my daughter and I had the task of looking. We wanted somewhere local and found it! She has never complained. The staff are very caring and are very aware. She is looked after very well, clean, well dressed and happy! Never thought I too would feel content! Knowing that nurses are always there I am so grateful. My friend has dementia. Not able to understand.

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Review from Paul William C (Son of Resident) published on 26 February 2019 Submitted via Postal Card
Overall Experience

My wife and I found the carers, the nurses and the cleaners very kind and helpful to my Mother, my sisters, my wife and myself. No question we asked was too much trouble, evasive or wrong in any way. We were very pleased to meet such nice, kind and caring people. Well done.

Reply from Gracious Duba, Care Home Manager at The Heathers
Many thanks for taking the time to review our home. I’m delighted to hear that you found our staff helpful and kind and that your family were welcomed.

Kind regards

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Review from Marguerita G (Partner of Resident) published on 22 February 2019 Submitted via Postal Card
Overall Experience

My partner has been in the care home for three years in April. Everybody is caring and very kind. All his needs are met. No mobility and Alzheimers but he is very happy and laughs a lot with the staff. The food is very good. I eat with him for some days and he loves his food. I feel that the mail should be put in their room as you have to sort through other mail. I would buy a letter rack.

Reply from Gracious Duba, Care Home Manager at The Heathers

Many thanks for taking the time to review our home. I’m delighted that you find our home caring and kind and that our food is of a good standard. Kind regards

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Review from Louise W (Daughter of Resident) published on 22 February 2019 Submitted via Postal Card
Overall Experience

My mother has final stage vascular dementia. She is always clean and well cared for by the staff. When I ask for nails to be trimmed I do have to remind staff to do it. Her hair is cut within a few days of me asking. She is fed regularly and records kept of her position changes and fluid intake. Her room is very clean and her laundry is always tidied away. Unfortunately, the furniture in the room is in need of replacing. Drawers are broken. Overall a very good standard of care for my mother.

Reply from Gracious Duba, Care Home Manager at The Heathers

Many thanks for taking the time to leave a review. I’m happy to hear that you are happy with her care and that she is happy, but please do some speak to me about her room. Kind regards, Care Home Manager

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Review from Marilyn M (Daughter of Resident) published on 9 August 2016 Submitted via Website
Overall Experience

My Mother was in the Heathers for over 12 months during that time I could not fault the care she received, the staff were always very attentive to her needs, and very pleasant. I have no hesitation in recommending this home.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 March 2022
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

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