The Heathers

Gorsemoor Road, Heath Hayes, Cannock WS12 3HR
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9.5 46 Reviews
  • The Heathers, Cannock
The Heathers aims to offer the highest standards of care and the friendly and welcoming staff work tirelessly to ensure each resident feels safe, cared and well looked after.

The home provides care for older people, those living with dementia as well as people with a physical disability and sensory impairment.

Each bedroom has ensuite facilities and residents can enjoy a range of communal areas.
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Care Provided by The Heathers

Type of Service

    Nursing Home
  • For a maximum of 47 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Contact The Heathers to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact The Heathers to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Paul O'Grady and Tracey Burke (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2021

Room Information

  • Single Rooms (47)
  • Couples/Companion Rooms (0)

Visiting

  • Visitors welcome anytime.

Parking

  • Free on-site parking.

The Heathers Reviews (46)

9.5

The Heathers has a Review Score of 9.5 (9.540) out of 10, based on 12 reviews in the last 2 years.
Over all time The Heathers has 46 reviews.

Overall Experience
  • 34
  • 9
  • 1
  • 0
  • 2
Date Published
  • 46
  • 3
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  • 12
  • 34
Reviewer Connection to The Heathers
  • 18
  • 13
  • 3
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  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 46, showing 41-46
Review from Rebecca J (Granddaughter of Resident) published on 4 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are friendly and attentive. They know and understand my Grandma. The place is clean and tidy.
Reply from Suzanne Middleton, Home Manager at The HeathersMany thanks for taking the time to leave a review for The Heathers, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that you find our staff to be friendly, attentive and that they have taken the time to get to know and understand your Grandma’s needs.
Kind regards Suzanne Middleton, Home Manager.
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Review from U S (Friend of Resident) published on 2 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When it became time for my longtime friend and neighbour to have to go into a nursing home my daughter and I had the task of looking. We wanted somewhere local and found it! She has never complained. The staff are very caring and are very aware. She is looked after very well, clean, well dressed and
happy! Never thought I too would feel content! Knowing that nurses are always there I am so grateful. My friend has dementia. Not able to understand.
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Review from Paul William C (Son of Resident) published on 26 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife and I found the carers, the nurses and the cleaners very kind and helpful to my Mother, my sisters, my wife and myself. No question we asked was too much trouble, evasive or wrong in any way. We were very pleased to meet such nice, kind and caring people. Well done.
Reply from Gracious Duba, Care Home Manager at The HeathersMany thanks for taking the time to review our home. I’m delighted to hear that you found our staff helpful and kind and that your family were welcomed.
Kind regards
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Review from Marguerita G (Partner of Resident) published on 22 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My partner has been in the care home for three years in April. Everybody is caring and very kind. All his needs are met. No mobility and Alzheimers but he is very happy and laughs a lot with the staff. The food is very good. I eat with him for some days and he loves his food. I feel that the mail should
be put in their room as you have to sort through other mail. I would buy a letter rack.
Reply from Gracious Duba, Care Home Manager at The HeathersMany thanks for taking the time to review our home. I’m delighted that you find our home caring and kind and that our food is of a good standard. Kind regards
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Review from Louise W (Daughter of Resident) published on 22 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has final stage vascular dementia. She is always clean and well cared for by the staff. When I ask for nails to be trimmed I do have to remind staff to do it. Her hair is cut within a few days of me asking. She is fed regularly and records kept of her position changes and fluid intake. Her
room is very clean and her laundry is always tidied away. Unfortunately, the furniture in the room is in need of replacing. Drawers are broken. Overall a very good standard of care for my mother.
Reply from Gracious Duba, Care Home Manager at The HeathersMany thanks for taking the time to leave a review. I’m happy to hear that you are happy with her care and that she is happy, but please do some speak to me about her room. Kind regards, Care Home Manager
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Review from Marilyn M (Daughter of Resident) published on 9 August 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother was in the Heathers for over 12 months during that time I could not fault the care she received, the staff were always very attentive to her needs, and very pleasant. I have no hesitation in recommending this home.
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Current Review Score: 9.5 (9.540)

Overview of Review Score

The Review Score of 9.5 (9.540) out of 10 for The Heathers is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.765 for The Heathers is calculated as follows: ( (115 Excellents x 5) + (14 Goods x 4) + (5 Satisfactorys x 3) + (2 Very Poors x 1) ) ÷ 136 Ratings = 4.765
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.775 Points relating to the number of positive Reviews for The Heathers is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 = 3.775
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4, which has been reached with 11 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Mar 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

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