The Heathers

Gorsemoor Road, Heath Hayes, Cannock WS12 3HR
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9.9 43 Reviews
  • The Heathers, Cannock
The Heathers aims to offer the highest standards of care and the friendly and welcoming staff work tirelessly to ensure each resident feels safe, cared and well looked after.

The home provides care for older people, those living with dementia as well as people with a physical disability and sensory impairment.

Each bedroom has ensuite facilities and residents can enjoy a range of communal areas.
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Care Provided by The Heathers

Type of Service

    Nursing Home
  • For a maximum of 47 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Paul O'Grady and Tracey Burke (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2021

Room Information

  • Single Rooms (47)
  • Couples/Companion Rooms (0)

Visiting

  • Visitors welcome anytime.

Parking

  • Free on-site parking.

The Heathers Reviews (43)

9.9

The Heathers has a Review Score of 9.9 (9.931) out of 10, based on 12 reviews in the last 2 years.
Over all time The Heathers has 43 reviews.

Overall Experience
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Date Published
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Reviewer Connection to The Heathers
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Total of 43, showing 21-40
Review from F B (Daughter of Resident) published on 15 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to say a massive thank you to all the staff at The Heathers for the care you gave my dad. You were absolutely wonderful to him, and the only reason he has moved was due to the distance for all our family to travel. I would urge anyone who was thinking of choosing The Heathers for their
loved ones; you will have peace of mind that they will have the best care. I wish all the staff the best for the future.
Reply from Annu Joshi, Office Manager at The Heathers

Thank you for your lovely review and we will be passing this on to the care staff, it was a pleasure looking after your dad and we will miss him at the home.

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Review from Timothy S (Son of Resident) published on 26 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The love, care, attention and dignity afforded to my late mother was exemplary. All the staff she was in daily contact with, made sure of this and I cannot praise them or thank them enough. There is no doubt that the time she spent at The Heathers was her best time this year. I would like to single
out the amazing professionalism, love and value placed on my Mum by one member of staff, in particular, who I could see, went the extra mile to make this home a real home to so many. The staff should be proud of what they have all achieved.
Reply from Annu Joshi, Office Manager at The Heathers

Thank you so much for your kind words, Timothy. We appreciate the feedback, and I will share it with our staff team.

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Review from Derek W (Husband of Resident) published on 14 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife, aged 73 years, has been a resident at The Heathers since last September 2021. I visit her on a regular basis. Strict controls have been operating up until recently, in respect of Covid testing but have now been partially relaxed, visitors are still expected to wear protective clothing. During
my wife's stay, I can only say that the staff, unsurprisingly, are under pressure but they have always been friendly, efficient, and obliging in every way. The Home, in comparison to some that I have visited, is exceptionally clean and well maintained. If the current standards continue then I have no hesitation in awarding them five stars. She is unable to take part in any organised activities, due to her condition.
Reply from Tracey Burke, Home Manager at The Heathers

Thank you so much for your kind words, Derek. We appreciate the feedback and will share it with the staff team. Thank you for trusting us to care for your wife.

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Review from T D (Daughter of Resident) published on 15 June 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
My mum was in there for a month before we moved her. There always seemed to be not enough staff, no Covid tests were done on visitors. Due to locks on all corridor doors, she couldn't get to the communal room unless a carer came to get her. Don't expect to phone up and book a visit on a weekend because
there were never any staff in the office to answer the phone.
Reply from Tracey Burke, Home Manager at The Heathers

Thank you for your review.
It is unfortunate that people's perception of care can be quite different between family members. Often the discharge from the Hospital may only be discussed with one of several family members and families are often not aware of the purpose of the admission for a Discharge to Assess bed. When people are admitted for short term care to our dementia unit they go through a period of assessment during which time safety is maintained as is the safety of other residents.
The Home continues to follow government guidelines for safe visiting which no longer requires lateral flow testing but does require all visitors to consider if they are safe to visit. We also ensure we have sufficient staff available for the resident's needs and we ask visitors not to leave the room of the person they are visiting. The visits are pre-booked to ensure we manage the total number of people in the home at any time and these can be booked during normal office hours.

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Review from Corinne G (Daughter of Resident) published on 10 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very good care. Mum is much more settled and seems happier. The staff are very attentive. I am on the other side of the world, so this is a great source of comfort for me at this challenging time. I really appreciate the opportunity to have video face time with my mum.
Reply from Chloe Davies Ellis, Office Manager at The Heathers

Thank you for your kind words Corinne, we are happy that you are reassured by the face time calls you have had with your mom. Please get in touch if there is anything else we can do to make these challenging times easier.

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Review from Eileen B (Partner of Resident) published on 9 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My partner has been in the care home for three weeks now. I must say the care has been excellent, nothing seems too much trouble for the staff and he is kept clean and comfortable at all times. I must say this care home is very, very good, and the staff are excellent.
Reply from Chloe Davies Ellis, Office Manager at The Heathers

Thank you so much for your kind words. We appreciate the feedback and I will pass this on to the staff team.

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Review from M M (Daughter of Resident) published on 30 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum is happy at the Heather's, she has never complained about her care and we have never had cause to either. Mum takes part in activities when she wants to and has her hair and nails done. Her dignity is maintained always. We, like everyone who has family in a nursing home, crave for more visiting,
due to covid but are at peace with Mum's care.
Reply from Tracey Burke, Home Manager at The Heathers

Thank you for taking the time to review our Care Home. I will share your kind words with our Staff Team.

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Review from A B (Niece of Resident) published on 10 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our elderly uncle was well cared for at The Heathers. We found all the staff to be both responsive and supportive. The nursing team respected his wishes and made the end of his life peaceful and dignified. All of his family were allowed to be with him and we are so grateful for such considerate care.
Reply from Chloe Davies Ellis, Office Manager at The Heathers

Thank you for your kind words. I will share this with the staff team.

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Review from Charlotte A (Granddaughter of Resident) published on 6 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment I walked in and was greeted by the lovely team at the Heathers, to the passing of my nan and collecting her things, the staff were caring, professional and compassionate. A wonderful place to spend your last chapter - light, airy and quiet, when needed, peaceful. Nothing is too much
trouble. Thank you.
Reply from Chloe Davies Ellis, Office Manager at The Heathers

Thank you for your kind words Charlotte. We appreciate the feedback and will share it with the staff team.

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Review from Gill N (Daughter of Resident) published on 1 November 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Pleased that Mum has been so settled here, even if she does ask every 5 minutes "where am I again?" Staff are so friendly and welcoming and seem to really care for my mum. It's been difficult for everyone recently, due to the pandemic, but everyone here at the Heathers has done an amazing job to keep
going! Well done everyone. It's been hard not being able to visit or see loved ones at the beginning and in my case, difficult to try and make my mum understand all that was happening and why so many changes. She's come through one war and I feel as though I have come through one, during this COVID 19 pandemic. The changes inside are looking very nice now it's near completion. Keep up the good work everyone.
Reply from KULBIR KANDOLA, MD at The Heathers

Thank you so much for your kind words Gill. We appreciate the feedback and will share it with the staff team. Thank you for trusting us to care for your mum.

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Review from Dorne W (Daughter of Resident) published on 28 January 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother was a resident at The Heathers for two years until she passed away in January 2021. During that time, she was treated with care and retained her dignity until the very end. The staff are very caring and professional and willing to 'befriend' my mom, who was mentally very capable but had not
wanted to leave her room, due to her physical problems. She developed a very strong relationship with her key carer, who went out of her way to build up Mom's trust and confidence. This lady enabled my mom to chat and laugh as often as she could, and I cannot speak highly enough of her. Staff are working under great pressure as staffing levels, even pre-covid, and I feel, too low to enable some very skilled staff to spend enough time with residents.
I was always made to feel welcome by nurses, care assistants, kitchen staff and cleaners, who all contribute to the warm, friendly atmosphere at The Heathers.
Reply from Paul O'Grady, Development and Delivery Manager at The Heathers

Thank you very much for your kind words, which we will share with the staff team.

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Review from A M (Son of Resident) published on 17 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff are friendly to us and my mum when we visit. She always says they look after her well. She likes the food and drinks and it's always clean. They do nice activities for special events like VE Day. Overall I'm pleased with the care my mum receives.
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Review from R R (Son of Resident) published on 14 May 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Dad was resident downstairs at The Heathers from Oct 2018 until his death on 1.3.20. The Heathers is made by their staff. They are friendly approachable and will answer questions. They developed a real caring, dignified and affectionate relationship with Dad and us. The head cook and her team provided
meals that were familiar to him and tailored to his tastes and preferences. They monitored his weight and nutritional shake and built him back up after several illnesses and hospital admissions. The care during his final illness was truly exceptional, both to Dad and us as family. The nursing sister in charge was wonderful. Do everything to keep your staff.
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Review from K D (Daughter of Resident) published on 12 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff shortage is a problem - not fair on residents or staff.
Activities - non-existent. Residents left sitting in the chair all day with nothing to do. For the Christmas party, my dad was left upstairs he missed out on all the fun. It would have been nice for him to have been taken down to see what
was going on. Dad pays full price to be looked after for the rest of his life.
Reply from Pushpa Sagoo, Home Manager at The Heathers

Thank you for taking the time to review our care home. The care and dignity of our residents is of the utmost importance to us and we endeavour to provide the best possible care at all times.
I have read all your comments and if you would like to call in and see me on your next visit, I would welcome the opportunity to discuss them further.
Kind regards, Pushpa Sagoo, Care Home Manager.

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Review from Julie H (Daughter of Resident) published on 28 August 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Communication hit and miss eg discuss with duty nurse- next day no one knows anything.
Good idea to have a communication book for all duty nurses - would improve things.
Carers generally appear very good but only experienced a week of care for mum.
Reply from Suzanne Middleton, Home Manager at The Heathers

Thank you for taking the time to review our care home. The care and dignity of our residents is of the utmost importance to us and we endeavour to provide the best possible care at all times.
I have read all your comments and if you would like to call in and see me on your next visit, I would welcome the opportunity to discuss them further.
Kind regards, Suzanne Middleton, Care Home Manager.

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Review from Philip T (Son of Resident) published on 13 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since being at The Heathers, my mom has been cared for very well. She always looks very clean and tidy and she is treated with dignity.
The staff and nurses are always very friendly and very confident in their work, which at times must be very stressful. We find that we also feel secure knowing that
the care she receives is of a high standard.
Reply from Suzanne Middleton, Home Manager at The Heathers

Many thanks for taking the time to leave a review for The Heathers, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that you feel as though your mum is being cared for very well. It is also pleasing to hear that you believe our dedicated staff are friendly and confident in their work. If you have any further feedback regarding our facilities and rooms, my door is always open, so feel free to come in for a chat during your next visit.
Kind regards, Suzanne Middleton, Home Manager

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Review from J B (Daughter-in-law of Resident) published on 13 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are all kind to my mother-in-law. She enjoys them having a laugh with her. The hairdresser does a good job on her hair. The building is clean and tidy.
Reply from Suzanne Middleton, Care Home Manager at The Heathers

Many thanks for taking the time to leave a review for The Heathers, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that you find all of our hard-working staff to be kind and have “a good laugh” with your mother-in-law. It is also pleasing to hear that our hairdresser does a good job on your mother-in-law's hair!
Kind regards, Suzanne Middleton, Home Manager

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Review from Rebecca J (Granddaughter of Resident) published on 4 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are friendly and attentive. They know and understand my Grandma. The place is clean and tidy.
Reply from Suzanne Middleton, Home Manager at The Heathers

Many thanks for taking the time to leave a review for The Heathers, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that you find our staff to be friendly, attentive and that they have taken the time to get to know and understand your Grandma’s needs.
Kind regards Suzanne Middleton, Home Manager.

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Review from U S (Friend of Resident) published on 2 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When it became time for my longtime friend and neighbour to have to go into a nursing home my daughter and I had the task of looking. We wanted somewhere local and found it! She has never complained. The staff are very caring and are very aware. She is looked after very well, clean, well dressed and
happy! Never thought I too would feel content! Knowing that nurses are always there I am so grateful. My friend has dementia. Not able to understand.
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Review from Paul William C (Son of Resident) published on 26 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife and I found the carers, the nurses and the cleaners very kind and helpful to my Mother, my sisters, my wife and myself. No question we asked was too much trouble, evasive or wrong in any way. We were very pleased to meet such nice, kind and caring people. Well done.
Reply from Gracious Duba, Care Home Manager at The Heathers

Many thanks for taking the time to review our home. I’m delighted to hear that you found our staff helpful and kind and that your family were welcomed.
Kind regards

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Current Review Score: 9.9 (9.931)

Overview of Review Score

The Review Score of 9.9 (9.931) out of 10 for The Heathers is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.931 for The Heathers is calculated as follows: ( (122 Excellents x 5) + (9 Goods x 4) ) ÷ 131 Ratings = 4.931
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Heathers is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4, which has been reached with 12 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Mar 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

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