Submit a Review for Willowdene Care Home
Victoria Road West, Hebburn, NE31 1LR
View full details of Willowdene Care HomeLatest Reviews for Willowdene Care Home
20 November 2025
Everyone has been so welcoming and supportive to our entire family. We were so scared and every single person has been incredible at helping us keep any ease. My Aunt is getting involved and really enjoying being around others.
20 November 2025
Mam has always been well taken care of and the team are definitely her second family. They support her and encourage her so she continues to remain as independent as possible.
Staff are approachable and listen to any questions we have. They all have great personalities which makes visiting
welcoming and enjoyable.
28 July 2025
Willowdene has a lovely, inviting feel to it. The staff are warm and welcoming, they along with the manager were very supportive and helpful during a daunting decision to place our loved one in their care for respite. It is very apparent that the team care deeply for their residents.
Despite being
busy, the team were always on hand to offer support or assistance. We will return for any future respite needs.
25 July 2025
Nan is always clean and dressed when I visit, the staff are friendly and helpful. Nan enjoys the activities and games provided by the care team. Nans room is kept clean and tidy like it would be at home.
Nan enjoys her meals especially puddings.
25 July 2025
The home is lovely and everyone does their very best and is warm and welcoming.
The best staff team in the world.
21 April 2025
Staff are lovely and do their best but so short staffed.
Residents as a result of this are left unsupervised.
Poor cleaning standards, especially on a weekend.
Resident's personal hygiene/care is sporadic.
Not aesthetically pleasing. Little stimulation for residents.
15 January 2025
The staff are always so friendly and caring towards not just the residents but also the families and friends. We have had my grandma in 1 other home before moving here, since she moved she has become her chatty self again, she's eating and drinking properly (when required the staff are always happy
to assist her), she is engaging in the activities. My grandma is so well cared for now she calls it her forever home and this makes us so happy as a family. I would highly recommend putting family members here.
31 October 2024
Willowdene is a family environment, staff are extremely friendly, caring and genuine in their approach to residents and their families. The atmosphere in the home is always warm and happy. My mother is being well cared for by all the staff regardless of their role in the home. They take time to
engage with Mam, often sit and speak with her so she does not feel isolated, at 96 years young that is important to us as a family.
27 June 2023
Staff are very friendly and helpful.
20 March 2023
Staff make a care home
10 March 2023
Since moving my mother into Willowdene I have found the staff including the domestic staff to be very cheerful, friendly and very helpful with any queries or concerns that I may have. The staff make sure all the residents not just my mother are catered for and treated with respect, even when a
resident is sometimes being difficult. They provide lots of activities so residents may join in if they wish to, which I feel is essential to keep them active and their morale up so they don't feel they have been forgotten. I have no reservations that my mother is being treated and cared for in the best possible way by all staff.
03 March 2023
Staff and management are always ready to meet your needs and very approachable.
Activities are good, plenty to do on a daily basis. On a negative side, housekeeping could be improved (empty bins in the room) and laundry facilities (lost clothing).
For people who request to stay in their room, due
to mobility issues, carers could leave the TV or radio on and also drink and snack out if the patient's relatives have left snacks and drinks in the room on a morning.
28 February 2023
Willowdene is a caring place, the staff do their utmost to be welcoming and are respectful to residents in their day-to-day care.
23 February 2023
Always a pleasant experience, staff very friendly.
06 January 2023
My friend was admitted to Willowdene in November for respite care. The home was an absolute delight. The staff were very kind and nothing was to much hassle. My friend made really good progress with the support of the staff and was able to return home.
Thank you so much to the wonderful staff and
manager at Willowdene.
30 January 2020
The care provided by the staff is excellent.
04 December 2019
My mother entered the Willowdene Care Home in November. She felt at home straight away. The staff were kind and understanding. We were impressed at the way her needs were cared for. We also noted that my mother has responded to her care. In that she has become more animated, she smiles a lot more
and has quickly become used to her new environment.
04 December 2019
We are very happy with the care that Mum is receiving at Willowdene. The staff are exceptionally kind and patient with her, which has helped her to adjust well to the move. The food is excellent and she enjoys all the activities on offer each day. We would recommend this home very highly. We are
very impressed by it.
13 November 2019
I felt that the staff were very friendly, willing to help and always giving good advice. There is always a wide range of activities for the residents. What I saw was all types of residents are catered for.
30 October 2019
Excellent standard. Friendly staff who are always willing to help. Plenty of activities for the patients to join in. Fantastic safety/security.
Latest Reviews for Willowdene Care Home
20 November 2025
Everyone has been so welcoming and supportive to our entire family. We were so scared and every single person has been incredible at helping us keep any ease. My Aunt is getting involved and really enjoying being around others.
20 November 2025
Mam has always been well taken care of and the team are definitely her second family. They support her and encourage her so she continues to remain as independent as possible.
Staff are approachable and listen to any questions we have. They all have great personalities which makes visiting
welcoming and enjoyable.
28 July 2025
Willowdene has a lovely, inviting feel to it. The staff are warm and welcoming, they along with the manager were very supportive and helpful during a daunting decision to place our loved one in their care for respite. It is very apparent that the team care deeply for their residents.
Despite being
busy, the team were always on hand to offer support or assistance. We will return for any future respite needs.
25 July 2025
Nan is always clean and dressed when I visit, the staff are friendly and helpful. Nan enjoys the activities and games provided by the care team. Nans room is kept clean and tidy like it would be at home.
Nan enjoys her meals especially puddings.
25 July 2025
The home is lovely and everyone does their very best and is warm and welcoming.
The best staff team in the world.
21 April 2025
Staff are lovely and do their best but so short staffed.
Residents as a result of this are left unsupervised.
Poor cleaning standards, especially on a weekend.
Resident's personal hygiene/care is sporadic.
Not aesthetically pleasing. Little stimulation for residents.
15 January 2025
The staff are always so friendly and caring towards not just the residents but also the families and friends. We have had my grandma in 1 other home before moving here, since she moved she has become her chatty self again, she's eating and drinking properly (when required the staff are always happy
to assist her), she is engaging in the activities. My grandma is so well cared for now she calls it her forever home and this makes us so happy as a family. I would highly recommend putting family members here.
31 October 2024
Willowdene is a family environment, staff are extremely friendly, caring and genuine in their approach to residents and their families. The atmosphere in the home is always warm and happy. My mother is being well cared for by all the staff regardless of their role in the home. They take time to
engage with Mam, often sit and speak with her so she does not feel isolated, at 96 years young that is important to us as a family.
27 June 2023
Staff are very friendly and helpful.
20 March 2023
Staff make a care home
10 March 2023
Since moving my mother into Willowdene I have found the staff including the domestic staff to be very cheerful, friendly and very helpful with any queries or concerns that I may have. The staff make sure all the residents not just my mother are catered for and treated with respect, even when a
resident is sometimes being difficult. They provide lots of activities so residents may join in if they wish to, which I feel is essential to keep them active and their morale up so they don't feel they have been forgotten. I have no reservations that my mother is being treated and cared for in the best possible way by all staff.
03 March 2023
Staff and management are always ready to meet your needs and very approachable.
Activities are good, plenty to do on a daily basis. On a negative side, housekeeping could be improved (empty bins in the room) and laundry facilities (lost clothing).
For people who request to stay in their room, due
to mobility issues, carers could leave the TV or radio on and also drink and snack out if the patient's relatives have left snacks and drinks in the room on a morning.
28 February 2023
Willowdene is a caring place, the staff do their utmost to be welcoming and are respectful to residents in their day-to-day care.
23 February 2023
Always a pleasant experience, staff very friendly.
06 January 2023
My friend was admitted to Willowdene in November for respite care. The home was an absolute delight. The staff were very kind and nothing was to much hassle. My friend made really good progress with the support of the staff and was able to return home.
Thank you so much to the wonderful staff and
manager at Willowdene.
30 January 2020
The care provided by the staff is excellent.
04 December 2019
My mother entered the Willowdene Care Home in November. She felt at home straight away. The staff were kind and understanding. We were impressed at the way her needs were cared for. We also noted that my mother has responded to her care. In that she has become more animated, she smiles a lot more
and has quickly become used to her new environment.
04 December 2019
We are very happy with the care that Mum is receiving at Willowdene. The staff are exceptionally kind and patient with her, which has helped her to adjust well to the move. The food is excellent and she enjoys all the activities on offer each day. We would recommend this home very highly. We are
very impressed by it.
13 November 2019
I felt that the staff were very friendly, willing to help and always giving good advice. There is always a wide range of activities for the residents. What I saw was all types of residents are catered for.
30 October 2019
Excellent standard. Friendly staff who are always willing to help. Plenty of activities for the patients to join in. Fantastic safety/security.