






Willowdene Care Home offers purpose-built, warm and welcoming accommodation for up to 52 residents.
Bedrooms are all en-suite, menu choices are varied, day-to-day activities are encouraged and there are four living areas and three dining rooms to relax in. Willowdene's garden and conservatory offer a peaceful place to spend time with family in the warmer months.
The professional team at Willowdene provide nursing care, as well as for people living with...
Care Provided by Willowdene Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 52 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The fees charged cover all of a resident's care needs, meals and activities.
However, there are additional costs for hairdressing, chiropody and dentistry.
The price(s) shown are provided by the care home. Contact Willowdene Care Home for full pricing details and T&Cs.
Contact Willowdene Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Hill Care
- Private Owned
Person in charge
- Christopher Hogan-Hind(Regional Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2023
- Number of floors: 2
Room Information
- Single Rooms (48)
- Couples/Companion Rooms (2)
Visiting
- Open door policy, so visitors are welcome at any time.
Parking
- Parking facilities available for visitors.
Willowdene Care Home Reviews (34)
Willowdene Care Home has a Review Score of 9.3 (9.318) out of 10, based on 12 reviews in the last 2 years.
Over all time Willowdene Care Home has 34 reviews.
My father came into this home for a period of short stay, everything we asked for he received, every staff member, from the amazing care team to the manager himself, we felt went above and beyond to ensure he was made to feel at home. We couldn't ask for better and will certainly look at future return.
Hi Rachael,
Thank you very much for this feedback. We look forward to seeing you all again.
Everyone is very caring and helpful.
Thank you for this Dorothy it is lovely really appreciated we pride ourselves on supporting residents and relatives.
The facilities' hospitality, staff, careworkers, nurses and support staff are very professional and show great care in their daily duties towards my mother-in-law. A permanent resident at the Willowden Hebburn on a daily basis, it is evident that all involved have great patience, show passion and pride in their work. Well done to all involved, and a big thank you.
We appreciate this, we always aim to ensure that we provide the highest standard of care.
On a personal note needs a different level of care and support than other residents due to the severity of her (my mother) needs. The staff and carers on a daily basis reassure me that my mam is on good, capable hands knowing that she is being well looked after.
Thank you for this feedback we always aim to ensure that we are not just supporting the people living at Willowdene but also the wider community around them.
Everyone has been so welcoming and supportive to our entire family. We were so scared and every single person has been incredible at helping us keep any ease. My Aunt is getting involved and really enjoying being around others.
Thank you so much for your feedback we do appreciate the positive feedback.
Staff are approachable and listen to any questions we have. They all have great personalities which makes visiting welcoming and enjoyable.
Thank you Jaymi, I am so pleased that we have been able to provide such a positive and caring experience for you and your family.
Despite being busy, the team were always on hand to offer support or assistance. We will return for any future respite needs.
Hi, we really appreciate this feedback. We really do hope that we have been able to make a difference
Nan enjoys her meals especially puddings.
Thank you for this feedback, I am so glad Nan is enjoying her pudding
The best staff team in the world.
I am really pleased to hear that you have had such a positive experience with us and thank you for your feedback
Residents as a result of this are left unsupervised.
Poor cleaning standards, especially on a weekend.
Resident's personal hygiene/care is sporadic.
Not aesthetically pleasing. Little stimulation for residents.
We are really pleased to read that you think our staff are lovely and to recognise their hard work is greatly appreciated. We are however saddened to hear your experience at our home hasnt been the positive one wed like it to be, and would like to reassure you we take all complaints seriously. The...
The staff are always so friendly and caring towards not just the residents but also the families and friends. We have had my grandma in 1 other home before moving here, since she moved she has become her chatty self again, she's eating and drinking properly (when required the staff are always happy to assist her), she is engaging in the activities. My grandma is so well cared for now she calls it her forever home and this makes us so happy as a family. I would highly recommend putting family members here.
Thank you very much for this, we greatly appreciate your feedback.
Willowdene is a family environment, staff are extremely friendly, caring and genuine in their approach to residents and their families. The atmosphere in the home is always warm and happy. My mother is being well cared for by all the staff regardless of their role in the home. They take time to engage with Mam, often sit and speak with her so she does not feel isolated, at 96 years young that is important to us as a family.
Thank you for this feedback, we pride ourselves on being able to provide not just to those living at Willowdene but also their families. We really appreciate this feedback.
Staff are very friendly and helpful.
Thank you for your feedback, we really appreciate it.
Staff make a care home
Thank you for this Jeff it is greatly appreciated.
Since moving my mother into Willowdene I have found the staff including the domestic staff to be very cheerful, friendly and very helpful with any queries or concerns that I may have. The staff make sure all the residents not just my mother are catered for and treated with respect, even when a resident is sometimes being difficult. They provide lots of activities so residents may join in if they wish to, which I feel is essential to keep them active and their morale up so they don't feel they have been forgotten. I have no reservations that my mother is being treated and cared for in the best possible way by all staff.
Thank you so much for this feedback Robert we greatly appreciate your feedback
Activities are good, plenty to do on a daily basis. On a negative side, housekeeping could be improved (empty bins in the room) and laundry facilities (lost clothing).
For people who request to stay in their room, due to mobility issues, carers could leave the TV or radio on and also drink and snack out if the patient's relatives have left snacks and drinks in the room on a morning.
Hi, thank you for this feedback, I will certainly give further consideration to your feedback.
Willowdene is a caring place, the staff do their utmost to be welcoming and are respectful to residents in their day-to-day care.
Thank you for this feedback, we try our best to really give the people living at Willowdene the very best possible care.
Always a pleasant experience, staff very friendly.
Thank you very much for your kind words, We truly try to enlighten the lives of those living at Willowdene.
Thank you so much to the wonderful staff and manager at Willowdene.
Thank you for your feedback this greatly was appreciated.
The care provided by the staff is excellent.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 03 April 2020Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Willowdene Care Home.
There are no upcoming events for Willowdene Care Home.
Awards / Recognitions (1)
- 15 Feb 2016Recipient: Hill Care
Accreditations
There are no accreditations posted yet for Willowdene Care Home.
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about Willowdene Care Home
What types of Care is Willowdene Care Home registered for?
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Willowdene Care Home have?
There are 48 Single Rooms and 2 Couples/Companion Rooms.
What are the Facilities & Services at Willowdene Care Home?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Willowdene Care Home to the centre of Hebburn?
0.3 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Willowdene Care Home to verify any information. View our terms and conditions. Willowdene Care Home has an Enhanced Service -more info.