Willowdene Care Home

Victoria Road West, Hebburn NE31 1LR
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8.7 29 Reviews
  • Willowdene Care Home, Hebburn
Willowdene Care Home offers purpose-built, warm and welcoming accommodation for up to 52 residents.

Bedrooms are all en-suite, menu choices are varied, day-to-day activities are encouraged and there are four living areas and three dining rooms to relax in. Willowdene's garden and conservatory offer a peaceful place to spend time with family in the warmer months.

The professional team at Willowdene provide nursing care, as well as for people living with dementia, understanding that everyone is unique and requires person-centred care. 24/7 assistance is available, with a call system providing reassurance and peace of mind.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 52 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1193
  • Self-Funded Residential Dementia Care: from £1193
  • Self-Funded Nursing Care: from £1193
  • Self-Funded Nursing Dementia Care: from £1193
  • RESPITE Self-Funded Residential Care: from £1100
  • RESPITE Self-Funded Residential Dementia Care: from £1100
  • RESPITE Self-Funded Nursing Care: from £1100
  • RESPITE Self-Funded Nursing Dementia Care: from £1100

The home does not charge any top-ups on local authority or self-funded fees.
The fees charged cover all of a resident's care needs, meals and activities.
However, there are additional costs for hairdressing, chiropody and dentistry.

These prices are only a guideline, please contact Willowdene Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Christopher Hogan-Hind (Regional Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (48)
  • Couples/Companion Rooms (2)

Visiting

  • Open door policy, so visitors are welcome at any time.

Parking

  • Parking facilities available for visitors.

Willowdene Care Home Reviews (29)

8.7

Willowdene Care Home has a Review Score of 8.7 (8.671) out of 10, based on 7 reviews in the last 2 years.
Over all time Willowdene Care Home has 29 reviews.

Overall Experience
  • 18
  • 10
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  • 1
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Date Published
  • 29
  • 4
  • 7
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Reviewer Connection to Willowdene Care Home
  • 6
  • 5
  • 3
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  • 2
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Total of 29, showing 1-20
Review from G F (Granddaughter of Resident) published on 28 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Willowdene has a lovely, inviting feel to it. The staff are warm and welcoming, they along with the manager were very supportive and helpful during a daunting decision to place our loved one in their care for respite. It is very apparent that the team care deeply for their residents.
Despite being
busy, the team were always on hand to offer support or assistance. We will return for any future respite needs.
Reply from Christopher Hogan-Hind, Manager at Willowdene Care Home

Hi, we really appreciate this feedback. We really do hope that we have been able to make a difference

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Review from N B (Granddaughter of Resident) published on 25 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Nan is always clean and dressed when I visit, the staff are friendly and helpful. Nan enjoys the activities and games provided by the care team. Nans room is kept clean and tidy like it would be at home.
Nan enjoys her meals especially puddings.
Reply from Christopher Hogan-Hind, Manager at Willowdene Care Home

Thank you for this feedback, I am so glad Nan is enjoying her pudding

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Review from J J (Sister of Resident) published on 25 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is lovely and everyone does their very best and is warm and welcoming.
The best staff team in the world.
Reply from Christopher Hogan-Hind, Manager at Willowdene Care Home

I am really pleased to hear that you have had such a positive experience with us and thank you for your feedback

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Review from C B (Daughter of Resident) published on 21 April 2025 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
Staff are lovely and do their best but so short staffed.
Residents as a result of this are left unsupervised.
Poor cleaning standards, especially on a weekend.
Resident's personal hygiene/care is sporadic.
Not aesthetically pleasing. Little stimulation for residents.
Reply from Christopher Hogan-Hind, Manager at Willowdene Care Home

We are really pleased to read that you think our staff are lovely and to recognise their hard work is greatly appreciated. We are however saddened to hear your experience at our home hasnt been the positive one wed like it to be, and would like to reassure you we take all complaints seriously. The health, hygiene & wellbeing of our residents is of paramount importance to us & we take pride in all aspects of the care we provide. We would like to assure you we have a comprehensive daily cleaning program in place undertaken by our full team of domestics. We understand how important meaningful engagement is for our residents and have recently employed a new activity coordinator who has designed a varied schedule around their preferences. We have an open-door policy & encourage relative to contact us with any concerns so we can assist in resolving them immediately. We aim to use all feedback in a positive manner to continuously improve our service and care for residents & their families.

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Review from E M (Granddaughter of Resident) published on 15 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are always so friendly and caring towards not just the residents but also the families and friends. We have had my grandma in 1 other home before moving here, since she moved she has become her chatty self again, she's eating and drinking properly (when required the staff are always happy
to assist her), she is engaging in the activities. My grandma is so well cared for now she calls it her forever home and this makes us so happy as a family. I would highly recommend putting family members here.
Reply from Fiona McKiddie, Manager at Willowdene Care Home

Thank you very much for this, we greatly appreciate your feedback.

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Review from L D (Daughter of Resident) published on 31 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Willowdene is a family environment, staff are extremely friendly, caring and genuine in their approach to residents and their families. The atmosphere in the home is always warm and happy. My mother is being well cared for by all the staff regardless of their role in the home. They take time to engage
with Mam, often sit and speak with her so she does not feel isolated, at 96 years young that is important to us as a family.
Reply from Christopher Hogan-Hind, Manager at Willowdene Care Home

Thank you for this feedback, we pride ourselves on being able to provide not just to those living at Willowdene but also their families. We really appreciate this feedback.

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Review from J B (Daughter of Resident) published on 31 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mam is in good, safe hands. We feel as though all staff are approachable and deal with any queries honestly and with Mam's best interests at heart. Since the manager returned, changes that have been implemented have been positive. I'm pleased he's back. Activities are going from strength to strength
and all residents are thought out with regards to participation.
Reply from Christopher Hogan-Hind, Manager at Willowdene Care Home

Thank you so much for this, and also everything you do to help us in our community. We really appreciate your kind words.

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Review from V P (Sister of Resident) published on 27 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are very friendly and helpful.
Reply from Christopher Hogan-Hind, Manager at Willowdene Care Home

Thank you for your feedback, we really appreciate it.

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Review from J J (Husband of Resident) published on 20 March 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff make a care home
Reply from Christopher Hogan-Hind, Manager at Willowdene Care Home

Thank you for this Jeff it is greatly appreciated.

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Review from Robert N (Son of Resident) published on 10 March 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Since moving my mother into Willowdene I have found the staff including the domestic staff to be very cheerful, friendly and very helpful with any queries or concerns that I may have. The staff make sure all the residents not just my mother are catered for and treated with respect, even when a resident
is sometimes being difficult. They provide lots of activities so residents may join in if they wish to, which I feel is essential to keep them active and their morale up so they don't feel they have been forgotten. I have no reservations that my mother is being treated and cared for in the best possible way by all staff.
Reply from Christopher Hogan-Hind, Manager at Willowdene Care Home

Thank you so much for this feedback Robert we greatly appreciate your feedback

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Review from C J (Niece of Resident) published on 3 March 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff and management are always ready to meet your needs and very approachable.
Activities are good, plenty to do on a daily basis. On a negative side, housekeeping could be improved (empty bins in the room) and laundry facilities (lost clothing).
For people who request to stay in their room, due
to mobility issues, carers could leave the TV or radio on and also drink and snack out if the patient's relatives have left snacks and drinks in the room on a morning.
Reply from Christopher Hogan-Hind, Manager at Willowdene Care Home

Hi, thank you for this feedback, I will certainly give further consideration to your feedback.

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Review from G W (Son of Resident) published on 28 February 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Willowdene is a caring place, the staff do their utmost to be welcoming and are respectful to residents in their day-to-day care.
Reply from Christopher Hogan-Hind, Manager at Willowdene Care Home

Thank you for this feedback, we try our best to really give the people living at Willowdene the very best possible care.

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Review from Audrey P (Friend of Resident) published on 23 February 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Always a pleasant experience, staff very friendly.
Reply from Christopher Hogan-Hind, Manager at Willowdene Care Home

Thank you very much for your kind words, We truly try to enlighten the lives of those living at Willowdene.

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Review from Andrew M (Friend of Resident) published on 6 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend was admitted to Willowdene in November for respite care. The home was an absolute delight. The staff were very kind and nothing was to much hassle. My friend made really good progress with the support of the staff and was able to return home.
Thank you so much to the wonderful staff and
manager at Willowdene.
Reply from Christopher Hogan-Hind, Manager at Willowdene Care Home

Thank you for your feedback this greatly was appreciated.

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Review from J S (Brother-in-law of Resident) published on 30 January 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care provided by the staff is excellent.
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Review from A M (Son of Resident) published on 4 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother entered the Willowdene Care Home in November. She felt at home straight away. The staff were kind and understanding. We were impressed at the way her needs were cared for. We also noted that my mother has responded to her care. In that she has become more animated, she smiles a lot more and
has quickly become used to her new environment.
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Review from S M (Daughter-in-law of Resident) published on 4 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very happy with the care that Mum is receiving at Willowdene. The staff are exceptionally kind and patient with her, which has helped her to adjust well to the move. The food is excellent and she enjoys all the activities on offer each day. We would recommend this home very highly. We are very
impressed by it.
Reply from Michael Beaney, Manager at Willowdene Care Home

Thank you very much for these kind words. We always strive to deliver excellent care in Willowdene and are delighted that you are satisfied with the service.

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Review from Michael D (Respite Resident) published on 13 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I felt that the staff were very friendly, willing to help and always giving good advice. There is always a wide range of activities for the residents. What I saw was all types of residents are catered for.
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Review from S M (Daughter of Resident) published on 30 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent standard. Friendly staff who are always willing to help. Plenty of activities for the patients to join in. Fantastic safety/security.
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Review from Debra H (Great-Niece of Resident) published on 10 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visited my great uncle who resides at Willowdene Care Home. I was extremely impressed by the care he was receiving. The staff were totally engaged and had excellent and nurturing relationships with the residents. It was clear the care home is "well-led" you could tell that the staff were on board
with the values of the establishment. I witnessed residents being treated with respect and dignity.
Reply from Michael Beaney, Manager at Willowdene Care Home

Thank you so much for your very kind comments. We do our best to look after all of our residents to the very highest standard.

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Current Review Score: 8.7 (8.671)

Overview of Review Score

The Review Score of 8.7 (8.671) out of 10 for Willowdene Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 7 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.2 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.494 for Willowdene Care Home is calculated as follows: ( (60 Excellents x 5) + (11 Goods x 4) + (6 Satisfactorys x 3) + (5 Poors x 2) + (1 Very Poors x 1) ) ÷ 83 Ratings = 4.494
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.177 Points relating to the number of positive Reviews for Willowdene Care Home is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4. 6 Positive Reviews ÷ 10.4 = 0.577
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Apr 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Willowdene Care Home

What types of Care is Willowdene Care Home registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Willowdene Care Home have?

There are 48 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Willowdene Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Willowdene Care Home to the centre of Hebburn?

0.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Willowdene Care Home to verify any information. View our terms and conditions. Willowdene Care Home has an Enhanced Service - more info.