Willowdene Care Home, Hebburn, Tyne & Wear
Willowdene Care Home, Hebburn, Tyne & Wear
Willowdene Care Home, Hebburn, Tyne & Wear

Willowdene Care Home, part of the New Century Care group, offers purpose-built, warm and safe accommodation for up to 52 residents.

Bedrooms are all en-suite, menu choices are varied, day-to-day activities are encouraged and there are four living areas and three dining rooms to relax in. Willowdene's garden and conservatory offer a peaceful place to spend time with family in the warmer months.

The professional team at Willowdene provide nursing care, as well as for people living with dementia, understanding that everyone is unique and requires person-centred care. 24/7 assistance is available, with a call system providing reassurance and peace of mind.

Group: New Century Care

Person in charge: Carol Chapman (Home Manager)

Local Authority / Social Services: South Tyneside Metropolitan Borough Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 52 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 18+.

Single Rooms: 52

Rooms with ensuite WC: 52

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Television point in own room

Directions:

Willowdene is 0.5 of a mile distant from Hebburn Metro station, 1.9 miles from Jarrow and 7.3 miles from Tyne and Wear. This home is close to local amenities, including shops, cafes and leisure facilities.

Visiting:

Open door policy, so visitors are welcome at any time.

Parking:

Parking facilities available for visitors.

Latest Care Quality Commission* Report on Willowdene Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.2 Willowdene Care Home has a Review Score of 8.2 (8.234)

The Review Score of 8.2 (maximum of 10) for Willowdene Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 4 Reviews over all time. This Average Rating is also the rating value for Willowdene Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.4 out of 5 from 2 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.792 for Willowdene Care Home is calculated as follows: ( (41 Excellents x 5) + (4 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 48 Ratings = 4.792

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 3.442 Points relating to the number of positive Reviews for Willowdene Care Home is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 10.4 positive Reviews (52 registered maximum number of service users ÷ 5). 2 Reviews ÷ 10.4 Target = 0.192

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    4
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Willowdene Care Home?

  • Extremely LIKELY
    4
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Willowdene Care Home

  • Husband of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • Son of Resident/Service User
    1

My mother was admitted to Willowdene in September 2013. I visit my mother on a regular basis and my father visits every day. A good home is just that, a 'home' and it is the care provided by staff which turns an institution into a home. The staff at Willowdene are incredible and I do not use that word loosely. The key staff have been consistent and this is because they have a vocation for the work they do and are truly caring. They treat my mother with the dignity and respect that she would expect, the way a family member would expect and they do it whether they are aware that people are watching or not - yes I have sneaked around a fair bit. I cannot recommend this care home highly enough for what is the hardest decision many will ever have to take. The heart of Willowdene lies with the nursing staff and carers who are very special people and give the reassurance that when you are leaving you are leaving your most precious loved one in careful hands.

How likely would you be to recommend Willowdene Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My wife was admitted to Willowdene Care Home in September 2013. I visit Willowdene daily and see at first hand the excellent job being done by nurses, carers and all staff alike. When caring for dementia patients, staff quite often have to deal with challenging and trying situations, and they handle these with commendable patience, showing dignity and respect for the individual.
The staff are friendly, communicative and diligent in their respective roles and family members/friends are always welcomed into the home. My wife is always clean and well dressed when I visit and the staff do a fantastic job in focusing on the individual needs of residents. They are always happy to help in any way they can and engage well with both residents and their families. The new manager is extremely approachable and ensures that the home is run like clockwork and that everyone is aware of their duties of care. I have recommended Willowdene to a number of people and will continue to do so.

How likely would you be to recommend Willowdene Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff in this care home are really good, and clearly empowered by their manager who is just so enthusiastic about making this a real 'home' for the residents most of whom appear to have quite severe dementia and mental health conditions. On entering the home there is a really good atmosphere with a nice 'buzz' as staff (always seem like a very good ratio to residents) are sitting talking or interacting with residents in whatever is appropriate to the individual. The building is 20 years old but despite this is very clean and homely, and unlike other care homes experienced during visits there is no lingering smell of incontinence!!
Some of the clientele (including my mother-in-law) present with very challenging behaviour a lot of the time, but the staff seem to cope with this admirably and I understand there has been a great deal of investement in staff training by the current manager. The staff are really nice and I would recommend this home for anyone with dementia.

How likely would you be to recommend Willowdene Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

New manager things will get better. The manager is very good. Also the activities lady is new but also very good.

How likely would you be to recommend Willowdene Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Satisfactory

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