Willowdene Care Home

The care provided by the staff is excellent.

My mother entered the Willowdene Care Home in November. She felt at home straight away. The staff were kind and understanding. We were impressed at the way her needs were cared for. We also noted that my mother has responded to her care. In that she has become more animated, she smiles a lot more and has quickly become used to her new environment.

We are very happy with the care that Mum is receiving at Willowdene. The staff are exceptionally kind and patient with her, which has helped her to adjust well to the move. The food is excellent and she enjoys all the activities on offer each day. We would recommend this home very highly. We are very impressed by it.

I felt that the staff were very friendly, willing to help and always giving good advice. There is always a wide range of activities for the residents. What I saw was all types of residents are catered for.

Excellent standard. Friendly staff who are always willing to help. Plenty of activities for the patients to join in. Fantastic safety/security.

I visited my great uncle who resides at Willowdene Care Home. I was extremely impressed by the care he was receiving. The staff were totally engaged and had excellent and nurturing relationships with the residents. It was clear the care home is "well-led" you could tell that the staff were on board with the values of the establishment. I witnessed residents being treated with respect and dignity.

The activities with residents are excellent. They are always doing things and they all have loads of fun.

From my point of view, the staff achieve a family atmosphere, showing concern for myself as well as my husband. The genuine, caring nature of the staff has ensured my husband has experienced a calm and comfortable quality of life.

My personal feelings towards the home are it's very clean, the carers are second to none they work very hard to please all residents and relatives. The entertainment co-ordinators are fantastic loving, caring and brilliant ar what they do. All the staff are excellent.

All staff great and helpful.

From management right through to domestic staff each person has assisted not only my husband but also the whole family adjust to his placement at Willowdene. Special mention for nursing and all care support team for the excellent quality of care they provide. Activities are well varied and action is taken to include as many residents as possible. Above outweighs the property as some upgrading/modernisation is needed but our priority is quality of care which team here excel at.

My mother was admitted to Willowdene in September 2013. I visit my mother on a regular basis and my father visits every day. A good home is just that, a 'home' and it is the care provided by staff which turns an institution into a home. The staff at Willowdene are incredible and I do not use that word loosely. The key staff have been consistent and this is because they have a vocation for the work they do and are truly caring. They treat my mother with the dignity and respect that she would expect, the way a family member would expect and they do it whether they are aware that people are watching or not - yes I have sneaked around a fair bit. I cannot recommend this care home highly enough for what is the hardest decision many will ever have to take. The heart of Willowdene lies with the nursing staff and carers who are very special people and give the reassurance that when you are leaving you are leaving your most precious loved one in careful hands.

The staff are friendly, communicative and diligent in their respective roles and family members/friends are always welcomed into the home. My wife is always clean and well dressed when I visit and the staff do a fantastic job in focusing on the individual needs of residents. They are always happy to help in any way they can and engage well with both residents and their families. The new manager is extremely approachable and ensures that the home is run like clockwork and that everyone is aware of their duties of care. I have recommended Willowdene to a number of people and will continue to do so.

Some of the clientele (including my mother-in-law) present with very challenging behaviour a lot of the time, but the staff seem to cope with this admirably and I understand there has been a great deal of investement in staff training by the current manager. The staff are really nice and I would recommend this home for anyone with dementia.

New manager things will get better. The manager is very good. Also the activities lady is new but also very good.