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Willowdene Care Home

Victoria Road West, Hebburn, Tyne & Wear NE31 1LR
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Willowdene Care Home, Hebburn
Willowdene Care Home, Hebburn
Willowdene Care Home, Hebburn

Willowdene Care Home offers purpose-built, warm and welcoming accommodation for up to 52 residents.

Bedrooms are all en-suite, menu choices are varied, day-to-day activities are encouraged and there are four living areas and three dining rooms to relax in. Willowdene's garden and conservatory offer a peaceful place to spend time with family in the warmer months.

The professional team at Willowdene provide nursing care, as well as for people living with...  

Care Provided by Willowdene Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 52 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,313From £1,313
Residential Dementia CareFrom £1,313From £1,313
Nursing CareFrom £1,313From £1,313
Nursing Dementia CareFrom £1,313From £1,313
The home does not charge any top-ups on local authority or self-funded fees.
The fees charged cover all of a resident's care needs, meals and activities.

However, there are additional costs for hairdressing, chiropody and dentistry.

Contact Willowdene Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Christopher Hogan-Hind(Regional Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (48)
  • Couples/Companion Rooms (2)

Visiting

  • Open door policy, so visitors are welcome at any time.

Parking

  • Parking facilities available for visitors.

Willowdene Care Home Reviews (34)

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9.3

Willowdene Care Home has a Review Score of 9.3 (9.318) out of 10, based on 12 reviews in the last 2 years. Over all time Willowdene Care Home has 34 reviews.

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Review from A M (Son of Resident) published on 4 December 2019 Submitted via Postal Card
Overall Experience

My mother entered the Willowdene Care Home in November. She felt at home straight away. The staff were kind and understanding. We were impressed at the way her needs were cared for. We also noted that my mother has responded to her care. In that she has become more animated, she smiles a lot more and has quickly become used to her new environment.

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Review from S M (Daughter-in-law of Resident) published on 4 December 2019 Submitted via Postal Card
Overall Experience

We are very happy with the care that Mum is receiving at Willowdene. The staff are exceptionally kind and patient with her, which has helped her to adjust well to the move. The food is excellent and she enjoys all the activities on offer each day. We would recommend this home very highly. We are very impressed by it.

Reply from Michael Beaney, Manager at Willowdene Care Home

Thank you very much for these kind words. We always strive to deliver excellent care in Willowdene and are delighted that you are satisfied with the service.

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Review from Michael D (Respite Resident) published on 13 November 2019 Submitted via Postal Card
Overall Experience

I felt that the staff were very friendly, willing to help and always giving good advice. There is always a wide range of activities for the residents. What I saw was all types of residents are catered for.

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Review from S M (Daughter of Resident) published on 30 October 2019 Submitted via Postal Card
Overall Experience

Excellent standard. Friendly staff who are always willing to help. Plenty of activities for the patients to join in. Fantastic safety/security.

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Review from Debra H (Great-Niece of Resident) published on 10 September 2019 Submitted via Website
Overall Experience

I visited my great uncle who resides at Willowdene Care Home. I was extremely impressed by the care he was receiving. The staff were totally engaged and had excellent and nurturing relationships with the residents. It was clear the care home is "well-led" you could tell that the staff were on board with the values of the establishment. I witnessed residents being treated with respect and dignity.

Reply from Michael Beaney, Manager at Willowdene Care Home

Thank you so much for your very kind comments. We do our best to look after all of our residents to the very highest standard.

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Review from A G (Daughter of Resident) published on 18 July 2019 Submitted via Website
Overall Experience
The carers in this home are so lovely with all the residents and very committed. All the staff are lovely and friendly, cleaners, kitchen staff, the lot.
Sadly, the cleanliness has deteriorated in recent months, not due to cleaners but staff cuts and cheap products.

The activities with residents are excellent. They are always doing things and they all have loads of fun.

Reply from The Manager, Manager at Willowdene Care Home

I am very sorry to hear that you are dissatisfied with the standard of cleanliness in the home. I am always available to discuss any concerns you may have. We have recently changed to a new set of cleaning products, which I hope you will find make a difference.

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Review from Mary M (Wife of Resident) published on 17 July 2019 Submitted via Postal Card
Overall Experience
My husband has been a resident at Willowdene since June 2010. During that time I feel that he has received a high level of care, addressing his personal needs at all times.

From my point of view, the staff achieve a family atmosphere, showing concern for myself as well as my husband. The genuine, caring nature of the staff has ensured my husband has experienced a calm and comfortable quality of life.

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Review from Alison C (Daughter of Resident) published on 5 July 2019 Submitted via Postal Card
Overall Experience

My personal feelings towards the home are it's very clean, the carers are second to none they work very hard to please all residents and relatives. The entertainment co-ordinators are fantastic loving, caring and brilliant ar what they do. All the staff are excellent.

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Review from Michael R (Son of Resident) published on 14 June 2019 Submitted via Postal Card
Overall Experience

All staff great and helpful.

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Review from R O (Wife of Resident) published on 13 June 2019 Submitted via Postal Card
Overall Experience

From management right through to domestic staff each person has assisted not only my husband but also the whole family adjust to his placement at Willowdene. Special mention for nursing and all care support team for the excellent quality of care they provide. Activities are well varied and action is taken to include as many residents as possible. Above outweighs the property as some upgrading/modernisation is needed but our priority is quality of care which team here excel at.

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Review from Stephen O (Son of Resident) published on 15 May 2017 Submitted via Website
Overall Experience

My mother was admitted to Willowdene in September 2013. I visit my mother on a regular basis and my father visits every day. A good home is just that, a 'home' and it is the care provided by staff which turns an institution into a home. The staff at Willowdene are incredible and I do not use that word loosely. The key staff have been consistent and this is because they have a vocation for the work they do and are truly caring. They treat my mother with the dignity and respect that she would expect, the way a family member would expect and they do it whether they are aware that people are watching or not - yes I have sneaked around a fair bit. I cannot recommend this care home highly enough for what is the hardest decision many will ever have to take. The heart of Willowdene lies with the nursing staff and carers who are very special people and give the reassurance that when you are leaving you are leaving your most precious loved one in careful hands.

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Review from Douglas O (Husband of Resident) published on 15 May 2017 Submitted via Website
Overall Experience
My wife was admitted to Willowdene Care Home in September 2013. I visit Willowdene daily and see at first hand the excellent job being done by nurses, carers and all staff alike. When caring for dementia patients, staff quite often have to deal with challenging and trying situations, and they handle these with commendable patience, showing dignity and respect for the individual.

The staff are friendly, communicative and diligent in their respective roles and family members/friends are always welcomed into the home. My wife is always clean and well dressed when I visit and the staff do a fantastic job in focusing on the individual needs of residents. They are always happy to help in any way they can and engage well with both residents and their families. The new manager is extremely approachable and ensures that the home is run like clockwork and that everyone is aware of their duties of care. I have recommended Willowdene to a number of people and will continue to do so.

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Review from Bronwen (Daughter-in-law of Resident) published on 4 March 2016 Submitted via Website
Overall Experience
The staff in this care home are really good, and clearly empowered by their manager who is just so enthusiastic about making this a real 'home' for the residents most of whom appear to have quite severe dementia and mental health conditions. On entering the home there is a really good atmosphere with a nice 'buzz' as staff (always seem like a very good ratio to residents) are sitting talking or interacting with residents in whatever is appropriate to the individual. The building is 20 years old but despite this is very clean and homely, and unlike other care homes experienced during visits there is no lingering smell of incontinence!!

Some of the clientele (including my mother-in-law) present with very challenging behaviour a lot of the time, but the staff seem to cope with this admirably and I understand there has been a great deal of investement in staff training by the current manager. The staff are really nice and I would recommend this home for anyone with dementia.

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Review from T H (Husband of Resident) published on 12 January 2016 Submitted via Postal Card
Overall Experience

New manager things will get better. The manager is very good. Also the activities lady is new but also very good.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 03 April 2020
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

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Awards / Recognitions (1)

  • 15 Feb 2016Recipient: Hill Care

Accreditations

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