I am sharing my experience as a relative of a resident at The Glen Care Home so that others can make informed decisions.
In my personal experience, there have been ongoing concerns about the standard of care. Prior to the most recent incident, I had already raised issues relating to basic
personal care, room hygiene, and dignity. On one occasion, my mum was left uncovered after personal care with the door open, which I found deeply upsetting and undignified.
The most serious concern happened last week. My mum suffered what was later identified as a serious stroke, leaving her unconscious and unable to communicate. From what I observed and was told, there was a delay of several days before medical attention was sought. This delay was extremely distressing for our family and, in my view, not what I would expect in such circumstances.
I have also found the response from management disappointing. When concerns have been raised, there has been a reluctance to acknowledge responsibility.
20 February 2026
Like most people we were unsure about which care home to place my sister when she could no longer stay in hospital but I can honestly say that I cannot speak highly enough about the Glen and their staff. My sister spent 3 months there before sadly passing away. We found everyone to be kind and
helpful during her stay. When it came to my sister's end the staff could not do enough for her and us and she was treated with dignity I would highly recommend.
19 February 2026
All of the staff & residents are wonderful. The activities staff always go the extra mile for the residents & there is something to do every day. The home is well run, clean & modern. Security is fully maintained at all times & residents are able to feel safe & cared for.
18 November 2025
The Glen is a wonderful care home, with excellent staff and plenty of activities during the day. My mother in law has thrived since being here. The rooms are lovely and every resident is taken care of. My mother in law loves going to do the activities every day. Can not praise the home enough. Thank
you.
14 November 2025
I try to join in with activities. I enjoy the entertainment and anything that breaks the day up. I am looked after very well and they always do their best for me. Very nice staff. Made lots of friends with other residents. They are all very nice.
14 November 2025
The Glen Care Home offers a lovely relaxed and friendly environment, and feel happy that our relative is well cared for, and receiving the level of care required to a high standard. The staff are very approachable and friendly.
22 October 2025
My mother has lived at The Glen for the last three months, and my family and I have nothing but praise for all concerned, from the welcome I received when I came to do my initial look around until today. All staff are friendly, caring, professional and always look smart. The housekeepers never stop,
and carers are always attentive. Your activity ladies are brilliant, with varying events and helping everyone to join in. A very big thank you for all the above.
21 October 2025
Mum has been at The Glen for more than 5 years, and even with her dementia, which can make her very vocal and angry, staff can usually make her smile.
17 October 2025
All the staff know us well and are always friendly welcoming and warm. Can discuss any concerns we have easily and they are always dealt with promptly. The staff know mum well and respond well to her needs. Food good and cleaning excellent. Mum's room always appears clean and tidy. Laundry much
improved, no missing clothes and clothes ironed and hung up. Activity staff go over and beyond and create great events.
17 October 2025
My mum is really well cared for at the Glen the home is always very clean. The environment is modern, bright and airy. Staff are friendly and welcoming. Some of the regular staff have know us for years and go the extra mile to ensure mum is comfortable and activity staff try really hard to engage
residents and put on many different events and opportunities as they can.The staff are really responsive to mums health needs and are pro-active. They always involve us.
17 September 2025
We chose glen care home for our dad as when we visited everyone was so welcoming and we were taken around by a member of staff who talked everything through about where dad would be and all the options they offered on a daily basis to incorporate his needs, we were very happy and dad got moved here
and was greated by everyone with a big smile and they made his room accessible so they could tend to his every need, another member of staff was amazing and he gave her a big smile, albeit a very short stay sadly cannot give them enough praise and would recommend this care/nursing home to people 100%x Thanks xx
02 July 2025
My husband has only been a resident for 4 weeks and finances have not been settled yet so I can't answer that question.
My husband had problems settling in but seems not to be too distressed now and I hope he settles.
10 December 2024
I have nothing but praise for The Glen. My mum passed away peacefully on the 4th of November. She was treated with dignity and compassion. My son and I were with her and they saw to all needs. Thank you so much for looking after her, it was a pleasure to know you all.
26 September 2024
The staff are very helpful and help Grandad and he has turned a corner since coming into the home.
04 September 2024
My experience is good but with my son being young it's hard for him to fit in so I feel that I should come more often.
04 September 2024
My father is a resident at The Glen and he also compliments all the staff and management. The care my dad receives is impeccable and he is treated with utmost respect and dignity. I don't think I could have found anywhere nicer for my dad to be.
30 January 2024
Mum went into The Glen Care Home in May and has been doing well after her stroke. She really enjoyed joining in some of the many activities that The Glen does and was pleased with her achievements. The staff are friendly, helpful and really communicate with the residents and their families. It
really is a happy environment, bright and cheerful.
30 January 2024
All staff are so friendly and helpful. Cater for individual needs, very happy with the care my great-aunt receives. I feel they respect her wishes and know my family member really well.
Communication is also really good with regular updates on care plans.
Overall, I’m relieved about how safe and
secure and settled my family member is.
23 January 2024
Mum spent two years under the care of The Glen Care Home, I found the overall standard of care excellent, lovely, welcoming, friendly and efficient staff where nothing asked was too much trouble.
Absolutely fabulous team of people, highly recommend.
23 January 2024
Fantastic few years of service to my late father. He was always clean and well-presented when I visited. The building was always kept to a high standard and the staff were great with the residents and visitors.
Latest Reviews for The Glen Care Home
30 April 2026
I am sharing my experience as a relative of a resident at The Glen Care Home so that others can make informed decisions.
In my personal experience, there have been ongoing concerns about the standard of care. Prior to the most recent incident, I had already raised issues relating to basic
personal care, room hygiene, and dignity. On one occasion, my mum was left uncovered after personal care with the door open, which I found deeply upsetting and undignified.
The most serious concern happened last week. My mum suffered what was later identified as a serious stroke, leaving her unconscious and unable to communicate. From what I observed and was told, there was a delay of several days before medical attention was sought. This delay was extremely distressing for our family and, in my view, not what I would expect in such circumstances.
I have also found the response from management disappointing. When concerns have been raised, there has been a reluctance to acknowledge responsibility.
20 February 2026
Like most people we were unsure about which care home to place my sister when she could no longer stay in hospital but I can honestly say that I cannot speak highly enough about the Glen and their staff. My sister spent 3 months there before sadly passing away. We found everyone to be kind and
helpful during her stay. When it came to my sister's end the staff could not do enough for her and us and she was treated with dignity I would highly recommend.
19 February 2026
All of the staff & residents are wonderful. The activities staff always go the extra mile for the residents & there is something to do every day. The home is well run, clean & modern. Security is fully maintained at all times & residents are able to feel safe & cared for.
18 November 2025
The Glen is a wonderful care home, with excellent staff and plenty of activities during the day. My mother in law has thrived since being here. The rooms are lovely and every resident is taken care of. My mother in law loves going to do the activities every day. Can not praise the home enough. Thank
you.
14 November 2025
I try to join in with activities. I enjoy the entertainment and anything that breaks the day up. I am looked after very well and they always do their best for me. Very nice staff. Made lots of friends with other residents. They are all very nice.
14 November 2025
The Glen Care Home offers a lovely relaxed and friendly environment, and feel happy that our relative is well cared for, and receiving the level of care required to a high standard. The staff are very approachable and friendly.
22 October 2025
My mother has lived at The Glen for the last three months, and my family and I have nothing but praise for all concerned, from the welcome I received when I came to do my initial look around until today. All staff are friendly, caring, professional and always look smart. The housekeepers never stop,
and carers are always attentive. Your activity ladies are brilliant, with varying events and helping everyone to join in. A very big thank you for all the above.
21 October 2025
Mum has been at The Glen for more than 5 years, and even with her dementia, which can make her very vocal and angry, staff can usually make her smile.
17 October 2025
All the staff know us well and are always friendly welcoming and warm. Can discuss any concerns we have easily and they are always dealt with promptly. The staff know mum well and respond well to her needs. Food good and cleaning excellent. Mum's room always appears clean and tidy. Laundry much
improved, no missing clothes and clothes ironed and hung up. Activity staff go over and beyond and create great events.
17 October 2025
My mum is really well cared for at the Glen the home is always very clean. The environment is modern, bright and airy. Staff are friendly and welcoming. Some of the regular staff have know us for years and go the extra mile to ensure mum is comfortable and activity staff try really hard to engage
residents and put on many different events and opportunities as they can.The staff are really responsive to mums health needs and are pro-active. They always involve us.
17 September 2025
We chose glen care home for our dad as when we visited everyone was so welcoming and we were taken around by a member of staff who talked everything through about where dad would be and all the options they offered on a daily basis to incorporate his needs, we were very happy and dad got moved here
and was greated by everyone with a big smile and they made his room accessible so they could tend to his every need, another member of staff was amazing and he gave her a big smile, albeit a very short stay sadly cannot give them enough praise and would recommend this care/nursing home to people 100%x Thanks xx
02 July 2025
My husband has only been a resident for 4 weeks and finances have not been settled yet so I can't answer that question.
My husband had problems settling in but seems not to be too distressed now and I hope he settles.
10 December 2024
I have nothing but praise for The Glen. My mum passed away peacefully on the 4th of November. She was treated with dignity and compassion. My son and I were with her and they saw to all needs. Thank you so much for looking after her, it was a pleasure to know you all.
26 September 2024
The staff are very helpful and help Grandad and he has turned a corner since coming into the home.
04 September 2024
My experience is good but with my son being young it's hard for him to fit in so I feel that I should come more often.
04 September 2024
My father is a resident at The Glen and he also compliments all the staff and management. The care my dad receives is impeccable and he is treated with utmost respect and dignity. I don't think I could have found anywhere nicer for my dad to be.
30 January 2024
Mum went into The Glen Care Home in May and has been doing well after her stroke. She really enjoyed joining in some of the many activities that The Glen does and was pleased with her achievements. The staff are friendly, helpful and really communicate with the residents and their families. It
really is a happy environment, bright and cheerful.
30 January 2024
All staff are so friendly and helpful. Cater for individual needs, very happy with the care my great-aunt receives. I feel they respect her wishes and know my family member really well.
Communication is also really good with regular updates on care plans.
Overall, I’m relieved about how safe and
secure and settled my family member is.
23 January 2024
Mum spent two years under the care of The Glen Care Home, I found the overall standard of care excellent, lovely, welcoming, friendly and efficient staff where nothing asked was too much trouble.
Absolutely fabulous team of people, highly recommend.
23 January 2024
Fantastic few years of service to my late father. He was always clean and well-presented when I visited. The building was always kept to a high standard and the staff were great with the residents and visitors.