The Glen Care Home

The staff at The Glen are so very friendly and caring. Communication with families is excellent. Patient care is superb, very organised and all staff live by the values and put the patient at the centre of everything. The activities team do a great job and the atmosphere is always up-beat. The home is kept very clean. I'd recommend to anyone.

We have been very satisfied with the afforded to my mother, Elizabeth.

Such a vibrant and friendly atmosphere at The Glenn. Whenever I visit Tom there great music playing and activities underway. Tom is always clean and well looked after. Family updates are timely and helpful. All staff we have experienced are friendly and supportive.

I joined my grandma for an afternoon of colouring and it was lovely! The staff are all very friendly and helpful and take great care of everyone. Thank you for all your help!

I first visited my friend some 18 month ago. His wife was already a resident. My friend died but I made a promise prior to his death that I would continue to visit his wife. She is very content in the care although she can look forward to family member visits and trips out for lunch etc. The staff have always shown politeness to all concerned.

The care provided by The Glen is just what we needed for mum. The staff are friendly and attentive, always happy to help, and deal with any issue promptly + efficiently. Mum enjoys the social activities and has settled in really well. The food isn't always to her liking but this might just be down to personal preference. Overall The Glen provided a great service. Keep up the good work.

We find The Glen to be very pleasant and are very glad we found it when we did. My mother is more content here than we have seen in a long time. We like the light and airy room and find the staff always welcoming. As a large family, we visit often and are never made to feel like we are in the way. We find everybody very cheery and my mothers personal care is second to none.

My husband has complex needs which are managed with care and empathy. I am fully involved in all decisions which puts my mind at rest. Everyone does a difficult job with kindness and a smile. Thank you.

Staff are friendly, profesional and very helpful. The events are well planned and engaging, e.g the Easter fair was organised and fun. The building is always clean and has a friendly atmosphere.

Friendly and caring staff. Bright and airy. Plenty of thing going on, entertainment - e.g singing, games, garden parties, craft days and kareoke. Drinks and snacks brough round regularly.

Bright and welcoming environment. Plenty of staff. Residents engaging with each other/staff.

We have nothing but praise for everything at The Glen since my grandad came here. The level of care and effort from all the staff is incredibly. The efforts from the activity teams makes such a homely and lovely environment. We have always felt my grandad is safe, content + well looked after which is all you can ask for as family.

I cannot fault all the staff at The Glen for their care + compassion in the way they look after my dad. He is very happy and settled. I am constantly updated by the staff and as a family, they all make our visits with dad, a joy. He loves all the activities especially the singing!

There is a lovely atmosphere of warmth and friendship. All the staff show great kindness and care to not only the residents but also their family and visitors. There are plenty of activities to join in with and a good mix of residents to take part. There is always music of some description. The residents seem to have plenty of snacks, drinks varying whatever the weather. Mum looks settled and content and I can't ask for more than that.

Staff are very friendly and proffessional. The latest bingo night was very fun and had a friendly atmosphere, and the staff are helpful. I have seen an improvement in my grandmothers mood and attitude and I feel the staff are very welcoming to residents and visitors alike.

I am sharing my experience as a relative of a resident at The Glen Care Home so that others can make informed decisions.

In my personal experience, there have been ongoing concerns about the standard of care. Prior to the most recent incident, I had already raised issues relating to basic personal care, room hygiene, and dignity. On one occasion, my mum was left uncovered after personal care with the door open, which I found deeply upsetting and undignified.

The most serious concern happened last week. My mum suffered what was later identified as a serious stroke, leaving her unconscious and unable to communicate. From what I observed and was told, there was a delay of several days before medical attention was sought. This delay was extremely distressing for our family and, in my view, not what I would expect in such circumstances.

I have also found the response from management disappointing. When concerns have been raised, there has been a reluctance to acknowledge responsibility.

Like most people we were unsure about which care home to place my sister when she could no longer stay in hospital but I can honestly say that I cannot speak highly enough about the Glen and their staff. My sister spent 3 months there before sadly passing away. We found everyone to be kind and helpful during her stay. When it came to my sister's end the staff could not do enough for her and us and she was treated with dignity I would highly recommend.

All of the staff & residents are wonderful. The activities staff always go the extra mile for the residents & there is something to do every day. The home is well run, clean & modern. Security is fully maintained at all times & residents are able to feel safe & cared for.

The Glen is a wonderful care home, with excellent staff and plenty of activities during the day. My mother in law has thrived since being here. The rooms are lovely and every resident is taken care of. My mother in law loves going to do the activities every day. Can not praise the home enough. Thank you.

The Glen Care Home offers a lovely relaxed and friendly environment, and feel happy that our relative is well cared for, and receiving the level of care required to a high standard. The staff are very approachable and friendly.