Submit a Review for Westview Lodge Care Home
124a West View Road, Hartlepool, TS24 0BW
View full details of Westview Lodge Care HomeLatest Reviews for Westview Lodge Care Home
23 December 2025
My experience overall has been very pleasant. The staff and facilities are excellent. They are very friendly and the care they have provided for my granda is second to none. I am happy that my granda is here.
22 December 2025
My mum received excellent care and physio. All the staff were friendly. However, the major complaint - the food was rubbish (my mum's words), she couldn't eat it. It was always too cold, even when she asked for it to be warmed up. She survived on the food we prepared and took in for her.
09 December 2025
Excellent care of our mam, nothing was a bother for the staff, mam liked all the staff members.The home is spotless and everyone is looked after very well.
04 December 2025
Staff were very welcoming and helpful. Everything was in excellent condition. Staff knew who I was therefor and could give clear information.
27 November 2025
Excellent staff, always smiling and polite and welcoming. Can't fault them at all. My mam is well looked after and happy.
07 November 2025
My elderly mother received care and physio after a very bad fall. The staff were lovely and all treat my mam with total respect. Any questions were always quickly answered by the seniors on site. We, as a family have no complaints at all. The physios were brilliant. Mam has said that if she needed
rehab again - she would request to go there.
15 October 2025
Care given to my mother is first rate from all the staff, care workers, cleaners, cooks, matron, management and office staff. All know my mother and speak to her, they know me. She is well cared for and all her needs are met in a happy environment, warm and well fed.
13 October 2025
John has settled well and is happy and likes his room and staff, joins in activities and is happy watching TV in his room. Before John came into West View Lodge he was in his flat and just had quiet routine with family and help from cares.
13 October 2025
My son has been a resident in West View Care home for approx 3 months now. I have found the level of care he received from the staff exemplary, without fault. They are very attentive, cheerful and go out of their way to help/assist him at all times. The room is very clean bright and has all storage
needed. The food is fantastic, range each day to choose from. The management are always chatty/approachable. In my opinion the home is one the best available in Hartlepoole.
13 October 2025
My uncle has been in West View Lodge for many years now and settled really well. The staff are excellent and very helpful with any problems well informed with meetings etc. Many activities to join in with and he goes on outings very happy with his care.
07 October 2025
My mum has been in Westview Lodge for almost a year, staff are friendly and helpful, Food is freshly cooked and looks nice, parts of the home require an upgrade but it's clear to see the new manger is making improvements, My mum always appear happy and knows the staff, we can leave her knowing she
is safe
The only negative is the rooms are not en-suite
08 August 2025
All the staff are hard working and very caring. My aunt always has a good word for the staff.
05 August 2025
Although on the whole this review is overall satisfactory over the last month the obnoxious smell upstairs has been disgusting. The patient toilets were nowhere near as hygenic as they should be. Would suggest an automatic air freshener. A sink and tap is needed in upstairs dining room to facilitate
tea/coffee making.
13 January 2025
I can't praise the staff enough for their professionalism and above all their sheer kindness. They did everything they possibly could to make my father comfortable and created a very homely atmosphere. They were even very kind to me as a visitor. It was very reassuring to know that my father was
being checked on throughout the day and night and that if he needed anything or had any discomfort the staff would immediately deal with it. The staff have a very demanding job and they do it with never ending cheerfulness and kindness. They are amazing.
18 September 2024
The staff have looked after Dad since having a stroke. They have all been amazing, so kind and caring. Can't thank them enough.
12 September 2024
I have heard people talk about West View Lodge being awful. I cannot praise every single staff member enough. They have all respected and looked after my mother amazingly during her 2 weeks on the assessment wing. My mother has nothing but praise and gratefulness for all their efforts. I would
certainly recommend staying here to everyone.
02 September 2024
When I was told I was coming here, I though oh no I can't go there, but on coming here I've realised what a lovely place it is. The staff from the highest to the lowest have been so kind and helpful and have helped me in so many ways.
10 July 2024
Where do I start? I can't fault the staff, they were brilliant. They all deserve medals. For looking after my father-in-law they were all brilliant, always had a smile even when my father-in-law was giving the staff some abuse. All I can say is thank you for looking after my father-in-law.
10 July 2024
Some days it was a bit difficult to get parked but as soon as the front door to the home was opened you were met with a big smile. No matter who opened the door. Everyone from cleaners to management and nursing staff were courteous and happy to help. My dad can be difficult (I know) but they all
just took it in their stride and kept on smiling and chatting to him. Everyone who works there deserves a medal as big as a dustbin lid! Thank you all for being so kind to my dad and his family.
04 June 2024
All of the staff from cleaners to Westview Lodge manager do a fantastic job looking after all the residents, in the lodge there are always staff members there calling in the rooms and asking if that person is ok or do they need anything done or getting. I would highly recommend Westview Lodge to
anyone. Thanks again Westview Lodge for everything you all do, keep up the great job you all do.
Latest Reviews for Westview Lodge Care Home
23 December 2025
My experience overall has been very pleasant. The staff and facilities are excellent. They are very friendly and the care they have provided for my granda is second to none. I am happy that my granda is here.
22 December 2025
My mum received excellent care and physio. All the staff were friendly. However, the major complaint - the food was rubbish (my mum's words), she couldn't eat it. It was always too cold, even when she asked for it to be warmed up. She survived on the food we prepared and took in for her.
09 December 2025
Excellent care of our mam, nothing was a bother for the staff, mam liked all the staff members.The home is spotless and everyone is looked after very well.
04 December 2025
Staff were very welcoming and helpful. Everything was in excellent condition. Staff knew who I was therefor and could give clear information.
27 November 2025
Excellent staff, always smiling and polite and welcoming. Can't fault them at all. My mam is well looked after and happy.
07 November 2025
My elderly mother received care and physio after a very bad fall. The staff were lovely and all treat my mam with total respect. Any questions were always quickly answered by the seniors on site. We, as a family have no complaints at all. The physios were brilliant. Mam has said that if she needed
rehab again - she would request to go there.
15 October 2025
Care given to my mother is first rate from all the staff, care workers, cleaners, cooks, matron, management and office staff. All know my mother and speak to her, they know me. She is well cared for and all her needs are met in a happy environment, warm and well fed.
13 October 2025
John has settled well and is happy and likes his room and staff, joins in activities and is happy watching TV in his room. Before John came into West View Lodge he was in his flat and just had quiet routine with family and help from cares.
13 October 2025
My son has been a resident in West View Care home for approx 3 months now. I have found the level of care he received from the staff exemplary, without fault. They are very attentive, cheerful and go out of their way to help/assist him at all times. The room is very clean bright and has all storage
needed. The food is fantastic, range each day to choose from. The management are always chatty/approachable. In my opinion the home is one the best available in Hartlepoole.
13 October 2025
My uncle has been in West View Lodge for many years now and settled really well. The staff are excellent and very helpful with any problems well informed with meetings etc. Many activities to join in with and he goes on outings very happy with his care.
07 October 2025
My mum has been in Westview Lodge for almost a year, staff are friendly and helpful, Food is freshly cooked and looks nice, parts of the home require an upgrade but it's clear to see the new manger is making improvements, My mum always appear happy and knows the staff, we can leave her knowing she
is safe
The only negative is the rooms are not en-suite
08 August 2025
All the staff are hard working and very caring. My aunt always has a good word for the staff.
05 August 2025
Although on the whole this review is overall satisfactory over the last month the obnoxious smell upstairs has been disgusting. The patient toilets were nowhere near as hygenic as they should be. Would suggest an automatic air freshener. A sink and tap is needed in upstairs dining room to facilitate
tea/coffee making.
13 January 2025
I can't praise the staff enough for their professionalism and above all their sheer kindness. They did everything they possibly could to make my father comfortable and created a very homely atmosphere. They were even very kind to me as a visitor. It was very reassuring to know that my father was
being checked on throughout the day and night and that if he needed anything or had any discomfort the staff would immediately deal with it. The staff have a very demanding job and they do it with never ending cheerfulness and kindness. They are amazing.
18 September 2024
The staff have looked after Dad since having a stroke. They have all been amazing, so kind and caring. Can't thank them enough.
12 September 2024
I have heard people talk about West View Lodge being awful. I cannot praise every single staff member enough. They have all respected and looked after my mother amazingly during her 2 weeks on the assessment wing. My mother has nothing but praise and gratefulness for all their efforts. I would
certainly recommend staying here to everyone.
02 September 2024
When I was told I was coming here, I though oh no I can't go there, but on coming here I've realised what a lovely place it is. The staff from the highest to the lowest have been so kind and helpful and have helped me in so many ways.
10 July 2024
Where do I start? I can't fault the staff, they were brilliant. They all deserve medals. For looking after my father-in-law they were all brilliant, always had a smile even when my father-in-law was giving the staff some abuse. All I can say is thank you for looking after my father-in-law.
10 July 2024
Some days it was a bit difficult to get parked but as soon as the front door to the home was opened you were met with a big smile. No matter who opened the door. Everyone from cleaners to management and nursing staff were courteous and happy to help. My dad can be difficult (I know) but they all
just took it in their stride and kept on smiling and chatting to him. Everyone who works there deserves a medal as big as a dustbin lid! Thank you all for being so kind to my dad and his family.
04 June 2024
All of the staff from cleaners to Westview Lodge manager do a fantastic job looking after all the residents, in the lodge there are always staff members there calling in the rooms and asking if that person is ok or do they need anything done or getting. I would highly recommend Westview Lodge to
anyone. Thanks again Westview Lodge for everything you all do, keep up the great job you all do.