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Westview Lodge Care Home

124a West View Road, Hartlepool, Cleveland & Teesside TS24 0BW
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Westview Lodge Care Home, Hartlepool
Westview Lodge Care Home, Hartlepool
Westview Lodge Care Home, Hartlepool

Westview Lodge Care Home in Hartlepool is just a short walk from the beautiful seafront, offering residential, respite, palliative, dementia residential and intermediate care.

The dedicated and friendly team treats each resident as an individual and aim to make their stay as comfortable and enjoyable as possible. The home's chef and catering team create both nutritious and tasty meals for residents to enjoy, prepared with fresh and seasonal ingredients.

Residents are encouraged...  

Care Provided by Westview Lodge Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 74 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,285From £1,285
Residential Dementia CareFrom £1,340From £1,340

Fees are Fully Inclusive however Podiatry ,Hairdressing & Accompanied GP/Hospital appointments are chargeable extras.

Contact Westview Lodge Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Tracy Hill(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: -1
  • Last Refurbishment: 2019
  • Number of floors: 1

Room Information

  • Single Rooms (74)

Visiting

  • Visitors Always Welcome

Parking

  • Ample on site parking.

Westview Lodge Care Home Reviews (104)

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9.6

Westview Lodge Care Home has a Review Score of 9.6 (9.592) out of 10, based on 19 reviews in the last 2 years. Over all time Westview Lodge Care Home has 104 reviews.

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Showing 104 reviews matching selected criteria
Review from Robert L (Son of Resident) published on 30 June 2026 Submitted via Website
Overall Experience

West View Lodge Care Home in Hartlepool has been wonderful for my father. The standard of care is exceptional, and the staff's positive attitude and genuine compassion make all the difference. Special mention to Georgia, whose dedication and attentiveness to my father have been outstanding. The whole team are professional, caring, and invested in residents' wellbeing. We're truly grateful and wouldn't hesitate to recommend them.

Reply from Lucifer Hepburn, Social Media Assistant at Westview Lodge Care Home

Thank you so much for your review. We have passed on your kind words to the Westview Lodge team.

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Review from D M (Son-in-law of Resident) published on 2 March 2026 Submitted via Postal Card
Overall Experience

Cynthia has received excellent care and attention since arriving at West View Lodge. She feels secure and well looked after and is making good progress. Thank you.

Reply from Paul Millar, Client Relations at Westview Lodge Care Home

Thank you for taking the time to review our home. Yoru kind words are gretaly appreciated and I will of course share them with the Wetsview Lodge team .

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Review from C S (Granddaughter of Resident) published on 23 December 2025 Submitted via Postal Card
Overall Experience

My experience overall has been very pleasant. The staff and facilities are excellent. They are very friendly and the care they have provided for my granda is second to none. I am happy that my granda is here.

Reply from Paul Millar, Client Relations at Westview Lodge Care Home

Thank you for taking the time to review our home . it is a pleasure to care for your Grandpa. Your kind words are greatly appreciated and I will of course share them with the Westview family .

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Review from N C (Son of Resident) published on 22 December 2025 Submitted via Postal Card
Overall Experience

My mum received excellent care and physio. All the staff were friendly. However, the major complaint - the food was rubbish (my mum's words), she couldn't eat it. It was always too cold, even when she asked for it to be warmed up. She survived on the food we prepared and took in for her.

Reply from Paul Millar, Marketing Manager at Westview Lodge Care Home

Thank you for taking the time to review our home . All feedback is welcomed and allows us to continually develop our service . we are deeply sorry that your Mum experienced this and I will of course raise it with the Westview team immediately .

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Review from D S (Daughter of Resident) published on 9 December 2025 Submitted via Postal Card
Overall Experience

Excellent care of our mam, nothing was a bother for the staff, mam liked all the staff members.The home is spotless and everyone is looked after very well.

Reply from Paul Millar, Client Relations at Westview Lodge Care Home

Many thanks for taking the time to review our home and recognise the fabulous service that the Westview team provide daily . Your kind words are greatly appreciated and I will of course share them with the Westview family ..

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Review from K R (Brother of Resident) published on 4 December 2025 Submitted via Postal Card
Overall Experience

Staff were very welcoming and helpful. Everything was in excellent condition. Staff knew who I was therefor and could give clear information.

Reply from Paul Millar, Client Relations at Westview Lodge Care Home

Many thanks for taking the time to review our home . Your kind words are greatly appreciated and I will of course share them with the Westview Lodge team .

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Review from T R (Son of Resident) published on 27 November 2025 Submitted via Postal Card
Overall Experience

Excellent staff, always smiling and polite and welcoming. Can't fault them at all. My mam is well looked after and happy.

Reply from Paul Millar, Client Relations at Westview Lodge Care Home

Many thanks for taking the time to review our home . It is a pleasure to care for your Mam. Your kind words are greatly appreciated and I will of course share them with the Westview family

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Review from Gillian M (Day Care Service User) published on 7 November 2025 Submitted via Postal Card
Overall Experience

My elderly mother received care and physio after a very bad fall. The staff were lovely and all treat my mam with total respect. Any questions were always quickly answered by the seniors on site. We, as a family have no complaints at all. The physios were brilliant. Mam has said that if she needed rehab again - she would request to go there.

Reply from Paul Millar, Client Relations at Westview Lodge Care Home

Thank you for your kind words . Your Mam will always be welcome at Westview Lodge . I will share this with the team .

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Review from Sheila B (Daughter of Resident) published on 15 October 2025 Submitted via Postal Card
Overall Experience

Care given to my mother is first rate from all the staff, care workers, cleaners, cooks, matron, management and office staff. All know my mother and speak to her, they know me. She is well cared for and all her needs are met in a happy environment, warm and well fed.

Reply from Paul Millar, Client Relations at Westview Lodge Care Home

Thank you for taking the time to review our home. It is our pleasure to be able to care for your Mum. Your kind words are greatly appreciated, and I will of course pass them on to the Westview Lodge family

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Review from S O (Nephew of Resident) published on 13 October 2025 Submitted via Postal Card
Overall Experience

John has settled well and is happy and likes his room and staff, joins in activities and is happy watching TV in his room. Before John came into West View Lodge he was in his flat and just had quiet routine with family and help from cares.

Reply from Paul Millar, Client Relations at Westview Lodge Care Home

Thank you for taking the time to review our home. We, too, are thrilled at how well John has settled in so quickly. Your kind words are greatly appreciated, and I will, of course, share them with the Westview family

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Review from Karen B (Mother of Resident) published on 13 October 2025 Submitted via Postal Card
Overall Experience

My son has been a resident in West View Care home for approx 3 months now. I have found the level of care he received from the staff exemplary, without fault. They are very attentive, cheerful and go out of their way to help/assist him at all times. The room is very clean bright and has all storage needed. The food is fantastic, range each day to choose from. The management are always chatty/approachable. In my opinion the home is one the best available in Hartlepoole.

Reply from Paul Millar, Client Relations at Westview Lodge Care Home

Thank you for taking the time to review our home. We are delighted at how well your son has settled into Westview life. Your kind words are greatly appreciated, and I will, of course, share them with the team.

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Review from S O (Niece of Resident) published on 13 October 2025 Submitted via Postal Card
Overall Experience

My uncle has been in West View Lodge for many years now and settled really well. The staff are excellent and very helpful with any problems well informed with meetings etc. Many activities to join in with and he goes on outings very happy with his care.

Reply from Paul Millar, Client Relations at Westview Lodge Care Home

Many thanks for taking the time to review our home. It is a pleasure to care for your Uncle. Additionally, thank you for recognising the great work that the West View Lodge team do. Your kind words are greatly appreciated, and I will, of course, share them with the team.

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Review from P S (Daughter of Resident) published on 7 October 2025 Submitted via Website
Overall Experience
My mum has been in Westview Lodge for almost a year, staff are friendly and helpful, Food is freshly cooked and looks nice, parts of the home require an upgrade but it's clear to see the new manger is making improvements, My mum always appear happy and knows the staff, we can leave her knowing she is safe

The only negative is the rooms are not en-suite

Reply from Paul Millar, Client Relations at Westview Lodge Care Home

Thank you for taking the time to review our home. It is a pleasure to care for your Mum. Your kind words are greatly appreciated, and I will, of course, share them with the Westview family.

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Review from Leslie W (Nephew of Resident) published on 8 August 2025 Submitted via Postal Card
Overall Experience

All the staff are hard working and very caring. My aunt always has a good word for the staff.

Reply from Paul Millar, Client Relations at Westview Lodge Care Home

Thank you for taking the time to review our home and recognise the great care and service that the Westview Lodge team provide . Your kind words are greatly appreciated and I will of course share them with the Westview team.

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Review from P D (Niece of Resident) published on 5 August 2025 Submitted via Postal Card
Overall Experience

Although on the whole this review is overall satisfactory over the last month the obnoxious smell upstairs has been disgusting. The patient toilets were nowhere near as hygenic as they should be. Would suggest an automatic air freshener. A sink and tap is needed in upstairs dining room to facilitate tea/coffee making.

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Review from Andrew D (Son of Resident) published on 13 January 2025 Submitted via Website
Overall Experience

I can't praise the staff enough for their professionalism and above all their sheer kindness. They did everything they possibly could to make my father comfortable and created a very homely atmosphere. They were even very kind to me as a visitor. It was very reassuring to know that my father was being checked on throughout the day and night and that if he needed anything or had any discomfort the staff would immediately deal with it. The staff have a very demanding job and they do it with never ending cheerfulness and kindness. They are amazing.

Reply from Jackie Brook, Care Relationships at Westview Lodge Care Home

Thank you so much for your incredibly kind and thoughtful review of Westview Lodge Care Home. We are deeply touched by your words and so pleased to hear that our team provided your father with comfort and care in a warm, homely atmosphere. It means a lot to us that you also felt supported and...  

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Review from Maggie G (Daughter of Resident) published on 18 September 2024 Submitted via Postal Card
Overall Experience

The staff have looked after Dad since having a stroke. They have all been amazing, so kind and caring. Can't thank them enough.

Reply from Jackie Brook, Care Relationships at Westview Lodge Care Home

Thank you so much for your kind review. We're truly grateful for your appreciation of the care our team has provided for your dad after his stroke. It means a lot to us to know that our kindness and dedication have made a positive impact during such a challenging time. Our staff is committed to offering compassionate care, and we're so pleased that you've felt supported throughout this journey.

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Review from L J (Daughter of Resident) published on 12 September 2024 Submitted via Postal Card
Overall Experience

I have heard people talk about West View Lodge being awful. I cannot praise every single staff member enough. They have all respected and looked after my mother amazingly during her 2 weeks on the assessment wing. My mother has nothing but praise and gratefulness for all their efforts. I would certainly recommend staying here to everyone.

Reply from Jackie Brook, Care Relationships at Westview Lodge Care Home

Thank you so much for your wonderful feedback! We're thrilled to hear that your mother had such a positive experience during her time at West View Lodge. Our team is dedicated to providing respectful and compassionate care, and it's fantastic to know that their efforts have made such a difference. Your recommendation means the world to us, and we're grateful for your support!

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Review from E M (Resident / Service User) published on 2 September 2024 Submitted via Postal Card
Overall Experience

When I was told I was coming here, I though oh no I can't go there, but on coming here I've realised what a lovely place it is. The staff from the highest to the lowest have been so kind and helpful and have helped me in so many ways.

Reply from Jackie Brook, Care Relationships at Westview Lodge Care Home

Thank you so much for your heartfelt review! We're so glad to hear that your experience at Westview Lodge has been a positive one and that our team has been able to support you. It means a lot to us that you've felt welcomed and cared for by everyone here. Thank you for sharing your kind words!

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Review from Terry B (Son of Resident) published on 10 July 2024 Submitted via Postal Card
Overall Experience

Some days it was a bit difficult to get parked but as soon as the front door to the home was opened you were met with a big smile. No matter who opened the door. Everyone from cleaners to management and nursing staff were courteous and happy to help. My dad can be difficult (I know) but they all just took it in their stride and kept on smiling and chatting to him. Everyone who works there deserves a medal as big as a dustbin lid! Thank you all for being so kind to my dad and his family.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 July 2022
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

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Upcoming Events

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Awards / Recognitions (4)

Accreditations

There are no accreditations posted yet for Westview Lodge Care Home.

Meet the Team (3)

Tracy Hill
Tracy HillJob Title:Home ManagerJoined: 2025

Tracy supports the day-to-day running of the home, making sure it is safe, welcoming and caring. She enjoys building positive relationships with residents, their families and the professionals she works with, who can all expect open communication, kindness and a friendly manner. Her goal is to create a happy, supportive environment where everyone feels valued.

Karen Hansford
Karen HansfordJob Title:Deputy Home ManagerJoined: 2023

Karen supports the Home Manager while working alongside the wider team. She plays an active role in supporting veterans within the home and organising events for them, and is also the home's moving and handling facilitator. She is committed to meeting residents' wellbeing and promoting their independence. Meet our care team at Westview Lodge.

Mark Thompson
Mark ThompsonJob Title:Head ChefJoined: 2025

Mark cooks lunch and the evening meal for all residents each day. For [him/her], the real achievement is simple: residents who are happy and enjoy their food. Families can expect wholesome, home-cooked meals for their loved one in care.

Frequently Asked Questions about Westview Lodge Care Home

What types of Care is Westview Lodge Care Home registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Eating Disorders, Alcohol / Drug Misuse are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Westview Lodge Care Home have?

There are 74 Single Rooms.

What are the Facilities & Services at Westview Lodge Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Westview Lodge Care Home to the centre of Hartlepool?

1.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Westview Lodge Care Home to verify any information. View our terms and conditions. Westview Lodge Care Home has an Enhanced Service -more info.