Westview Lodge Care Home

Rooms could be updated (e.g: en-suite).

Amazing home made me feel very comfortable relaxed and happy the team are amazing and among them i have made friends from being in there. Couldn't thank just one of them they all are brilliant and made me smile

Was referred here for rehab after a long hospital stay. The staff and physio team are extremely helpful and kind, always a smile and ready to help no matter what time of day or night. I would have no problem going back there if necessary, definitely recommend. Thank you.

WVL provides excellent support and care for my brother Neil who has complex needs. It is a team effort. Management, nursing and support staff are all approachable, professional and dedicated. Due to their attentiveness, compassion and cheerfulness Neil has settled well. He is well cared for, safe and enjoys his interactions with staff. The home is spotless and I wholeheartedly recommend it.

I am happy with my mam's care at Westview and Mam appears happy too.

West View Lodge Care Home in Hartlepool has been wonderful for my father. The standard of care is exceptional, and the staff's positive attitude and genuine compassion make all the difference. Special mention to Georgia, whose dedication and attentiveness to my father have been outstanding. The whole team are professional, caring, and invested in residents' wellbeing. We're truly grateful and wouldn't hesitate to recommend them.

Cynthia has received excellent care and attention since arriving at West View Lodge. She feels secure and well looked after and is making good progress. Thank you.

My experience overall has been very pleasant. The staff and facilities are excellent. They are very friendly and the care they have provided for my granda is second to none. I am happy that my granda is here.

My mum received excellent care and physio. All the staff were friendly. However, the major complaint - the food was rubbish (my mum's words), she couldn't eat it. It was always too cold, even when she asked for it to be warmed up. She survived on the food we prepared and took in for her.

Excellent care of our mam, nothing was a bother for the staff, mam liked all the staff members.The home is spotless and everyone is looked after very well.

Staff were very welcoming and helpful. Everything was in excellent condition. Staff knew who I was therefor and could give clear information.

Excellent staff, always smiling and polite and welcoming. Can't fault them at all. My mam is well looked after and happy.

My elderly mother received care and physio after a very bad fall. The staff were lovely and all treat my mam with total respect. Any questions were always quickly answered by the seniors on site. We, as a family have no complaints at all. The physios were brilliant. Mam has said that if she needed rehab again - she would request to go there.

Care given to my mother is first rate from all the staff, care workers, cleaners, cooks, matron, management and office staff. All know my mother and speak to her, they know me. She is well cared for and all her needs are met in a happy environment, warm and well fed.

John has settled well and is happy and likes his room and staff, joins in activities and is happy watching TV in his room. Before John came into West View Lodge he was in his flat and just had quiet routine with family and help from cares.

My son has been a resident in West View Care home for approx 3 months now. I have found the level of care he received from the staff exemplary, without fault. They are very attentive, cheerful and go out of their way to help/assist him at all times. The room is very clean bright and has all storage needed. The food is fantastic, range each day to choose from. The management are always chatty/approachable. In my opinion the home is one the best available in Hartlepoole.

My uncle has been in West View Lodge for many years now and settled really well. The staff are excellent and very helpful with any problems well informed with meetings etc. Many activities to join in with and he goes on outings very happy with his care.

The only negative is the rooms are not en-suite

All the staff are hard working and very caring. My aunt always has a good word for the staff.

Although on the whole this review is overall satisfactory over the last month the obnoxious smell upstairs has been disgusting. The patient toilets were nowhere near as hygenic as they should be. Would suggest an automatic air freshener. A sink and tap is needed in upstairs dining room to facilitate tea/coffee making.