Westview Lodge Care Home

124a West View Road, Hartlepool TS24 0BW

Westview Lodge Care Home is located in Hartlepool's Headland area and is close to shops, public transport and other amenities.

The service provides residential care for people who need support with everyday activities such as washing, dressing or eating, as well as keeping on top of taking regular medications.

Additionally, the service offers residential care for people who are living with dementia or a mental health condition.

The home offers a robust activities programme including exercise classes, daily quizzes and day trips.

Group: Four Seasons Health Care

Person in charge: Victoria Simpson (Home Manager)

Local Authority / Social Services: Hartlepool Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 74 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's

Admission Information: Ages 18+.

Single Rooms: 74

Rooms with ensuite WC: 8

Facilities & Services: Palliative Care • Respite Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Westview Lodge Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.3 (maximum of 10) for Westview Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 30 Reviews over all time. This Average Rating is also the rating value for Westview Lodge Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 27 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.328 for Westview Lodge Care Home is calculated as follows: ( (161 Excellents x 5) + (150 Goods x 4) + (41 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 354 Ratings = 4.328

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Westview Lodge Care Home is based on 27 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 14.8 positive Reviews (74 registered maximum number of service users ÷ 5). 27 Reviews ÷ 14.8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.3 Westview Lodge Care Home has a Review Score of 9.3 (9.328) from 30 Reviews


Average Ratings

  • Excellent
    13
  • Good
    16
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Westview Lodge Care Home?

  • Extremely LIKELY
    18
  • Likely
    11
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Westview Lodge Care Home

  • Resident / Service User
    12
  • Son of Resident/Service User
    5
  • Daughter of Resident/Service User
    4
  • Niece of Resident/Service User
    2
  • Relative of Resident/Service User
    2
  • more

Overall very happy with the care my grandad has received whilst in the home.

How likely would you be to recommend Westview Lodge Care Home? Likely

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Average Rating:   3.9 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Westview Lodge Care Home responded to this review on 07 Mar 2018:

Thank you, Helen, for taking the time to share your recent experience of Westview Lodge Care Home. We are happy to hear it has been so positive and that you have been so pleased with the quality of our care. Have a wonderful day.

The care received to both my Aunty and family has been excellent. Her privacy and dignity are maintained at all times. The level of attention to her hygiene and pain control has been 10 out of 10.

How likely would you be to recommend Westview Lodge Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Westview Lodge Care Home responded to this review on 19 Dec 2017:

Thank you, Maureen, for taking the time to leave a review for us at Westview Lodge Care Home. We're happy we could meet your expectations! Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. Thank you once again, and have a fantastic day!

Quite comfortable, staff friendly and courteous, listen to me when ask questions. Could do with better beds and bedroom furniture. Meals are adequate would prefer a hot dessert at tea time especially during winter months.

How likely would you be to recommend Westview Lodge Care Home? Neither Unlikely or Likely

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Average Rating:   3.5 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Westview Lodge Care Home responded to this review on 13 Dec 2017:

Thank you, Mavis, for taking the time to let us know how we are doing here at Westview Lodge Care Home. We're happy you have found our staff to be so supportive. We appreciate all of your comments and will be happy to discuss these points with you further as we strive to make your experience here at the home even better!

A well-run home my auntie is well looked after nothing is too much trouble. Staff very friendly and approachable.

How likely would you be to recommend Westview Lodge Care Home? Likely

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Average Rating:   4.8 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Westview Lodge Care Home responded to this review on 13 Dec 2017:

Thank you, Lynne, for your praise and kind comments about our team here at Westview Lodge Care Home. We really appreciate you taking the time to let us know how we are doing and its great to hear that your experience has been so positive. We look forward to seeing you again soon. Take care!

Wonderful and I am most grateful for all the help I have had while being here.

How likely would you be to recommend Westview Lodge Care Home? Extremely Likely

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Average Rating:   4 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Westview Lodge Care Home responded to this review on 27 Nov 2017:

Thank you, Barbara, for sharing your experience of Westview Lodge Care Home. We are really pleased to hear that it has been so positive. We really appreciate you taking the time to let us know how we are doing. If there is anything more we can do, please let us know. Have a wonderful day.

The staff and carers are the best you could have.

How likely would you be to recommend Westview Lodge Care Home? Extremely Likely

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Average Rating:   5 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Westview Lodge Care Home responded to this review on 27 Nov 2017:

Thank you, Dave, for your kind comments about the staff here at Westview Lodge Care Home. We're happy you have found our staff to be so supportive during your experience here. If there is anything more we can do for you, please let us know and we will be happy to help. Have a lovely day.

My husband came to Westview Lodge Care Home in October. We are very pleased with all aspects of care and physio that he is receiving. The staff are very nice, helpful, knowledgeable about the care that they give.

How likely would you be to recommend Westview Lodge Care Home? Extremely Likely

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Average Rating:   5 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Westview Lodge Care Home responded to this review on 23 Nov 2017:

Thank you, Kim, for your comments about your recent experience at Westview Lodge Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We're happy you found our staff to be so supportive and it's experiences like yours that really keep us motivated! Thanks again, have a wonderful day!

Very good.

How likely would you be to recommend Westview Lodge Care Home? Likely

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Average Rating:   4.8 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Westview Lodge Care Home responded to this review on 23 Nov 2017:

Thank you for sharing your recent experience with us here at Westview Lodge Care Home. We really appreciate you taking the time to let us know how we are doing. Have a wonderful day!

All the staff are very accommodating and go out of their way to satisfy residents needs. Staff are very good and residents seem very settled here. Keep up the good work.

How likely would you be to recommend Westview Lodge Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Westview Lodge Care Home responded to this review on 06 Dec 2017:

Thank you, Alan, for your comments following your recent experience of Westview Lodge Care Home. We appreciate you taking the time to let us know how we are doing and are happy you found our staff to be so supportive. We look forward to seeing you again soon. Take care.

I think the staff are very good and look after you very well. Food is very good and I like the fact that family can come in at all times to visit, that makes people feel better.

How likely would you be to recommend Westview Lodge Care Home? Likely

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Average Rating:   4.9 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Westview Lodge Care Home responded to this review on 23 Nov 2017:

Thank you for your kind comments about your experience of Westview Lodge Care Home. We really appreciate you taking the time to let us know how we are doing. It really means a lot to us. If there's anything more we can do, please let us know. Take care!

No complaints.

How likely would you be to recommend Westview Lodge Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Westview Lodge Care Home responded to this review on 13 Nov 2017:

Thank you, Leonard, for sharing your experience of Westview Lodge Care Home. We really appreciate your feedback. Have a wonderful day.

Staff are really nice and helpful. Rooms are nice and clean. Meals are lovely.

How likely would you be to recommend Westview Lodge Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Westview Lodge Care Home responded to this review on 13 Nov 2017:

Thank you, Denise, for your praise and kind comments about our team here at Westview Lodge Care Home. We are very happy to have provided you with such a positive experience! Please let us know if there is anything more we can do. Have a lovely day.

I like going out with the carers and all the activities.

How likely would you be to recommend Westview Lodge Care Home? Extremely Likely

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Average Rating:   4.1 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Westview Lodge Care Home responded to this review on 13 Nov 2017:

Thank you, Keith, for sharing your experience of Westview Lodge Care Home. It is great to hear you are enjoying the activities and time out with the carers. We really appreciate your feedback. Have a wonderful day.

Overall standard extremely high. (Very impressed). More than fills my expectations. Food very good.

How likely would you be to recommend Westview Lodge Care Home? Extremely Likely

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Average Rating:   5 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Westview Lodge Care Home responded to this review on 13 Nov 2017:

Thank you, Molly, for taking the time to let us know how we are doing at Westview Lodge Care Home. We're happy we could meet your expectations and that you are enjoying the wide range of food prepared by our team! Your wonderful feedback and rating mean a lot to us. Have a fantastic day!

All staff are helpful, friendly and lovely.

How likely would you be to recommend Westview Lodge Care Home? Likely

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Average Rating:   4.3 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Westview Lodge Care Home responded to this review on 13 Nov 2017:

Thank you, Lilian, for your praise and kind comments about our team. We really appreciate you taking the time to let us know how we are doing at Westview Lodge Care Home. If there is anything more we can do please let us know. Have a wonderful day!

Good care seems to have been given.

How likely would you be to recommend Westview Lodge Care Home? Likely

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Average Rating:   3.7 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Westview Lodge Care Home responded to this review on 13 Oct 2017:

Thank you, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience with Westview Lodge Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

My wife is a stroke case, therefore mentally sound and treating as a dementia case is not appropriate. Staff are really caring. The physiotherapy attention is marvellous. Thank you.

How likely would you be to recommend Westview Lodge Care Home? Likely

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Average Rating:   3.6 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Westview Lodge Care Home responded to this review on 06 Oct 2017:

Thank you, Frank, for your comments about your recent experience at Westview Lodge Care Home. Our residents’ well-being is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

I have found it very good. Staff and everyone have been very helpful. Meals are lovely.

How likely would you be to recommend Westview Lodge Care Home? Extremely Likely

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Average Rating:   5 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Westview Lodge Care Home responded to this review on 04 Oct 2017:

Thank you, Edna, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience with Westview Lodge Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

Good

How likely would you be to recommend Westview Lodge Care Home? Extremely Likely

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Average Rating:   3.3 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Westview Lodge Care Home responded to this review on 04 Oct 2017:

Thank you, William, for sharing your experience of Westview Lodge Care Home. We really appreciate your feedback. Have a wonderful day.

My mother has been a resident for approximately 4 years here and we have been very happy with the conditions and care.

Any problems are quickly resolved. As this is a relatively small care home, this ideally suited my mother's needs.

How likely would you be to recommend Westview Lodge Care Home? Extremely Likely

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Average Rating:   3.7 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Westview Lodge Care Home responded to this review on 28 Sep 2017:

Thank you, Esther, for your comments about your recent experience at Westview Lodge Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We hope to see you soon. Take Care!

My friend is very well looked after; the staff here recognise my friend's needs and meet them fully. I am satisfied that medical care is good and records are up to date. I have been present at all her annual reviews. The local council are also pleased with all aspects of the care plan.
Westview Lodge can be counted upon to contact me immediately on such occasions when hospitalisation due to falls etc. occur and are aware that I have been delegated the power of finance and health attorney.
We have formed a close relationship over the five plus years that my friend has resided here, and look forward to the next five at this world class care establishment.

How likely would you be to recommend Westview Lodge Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Westview Lodge Care Home responded to this review on 28 Sep 2017:

Thank you, Ian, for your comments about your recent experience at Westview Lodge Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. We look forward to seeing you again, take care!

Staff treat my mam with respect, patience and empathy. I have peace of mind knowing she is in very safe hands.

How likely would you be to recommend Westview Lodge Care Home? Extremely Likely

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Average Rating:   4 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Westview Lodge Care Home responded to this review on 26 Sep 2017:

Thank you, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience with Westview Lodge Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

I've been treated with kindness, respect and care. Second to none.

How likely would you be to recommend Westview Lodge Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Westview Lodge Care Home responded to this review on 25 Sep 2017:

Thank you, Stella, for sharing your experience of Westview Care Home. We really appreciate you taking the time to let us know how we are doing. Have a fantastic day!

My mother is well looked after and safe and secure in the lodge, which gives me peace of mind to know. The staff really look after her and make her feel like family. I can't thank them enough.

How likely would you be to recommend Westview Lodge Care Home? Likely

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Average Rating:   4.2 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Westview Lodge Care Home responded to this review on 12 Oct 2017:

Thank you, Christine, for your comments about your recent experience at Westview Lodge Care Home. Our residents’ well-being is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

I call to see my mother about 4 times a week and have found the care standard to be 'acceptable' to 'good'. A little more attention could be applied to details like location of false teeth and hearing aids as Mam has a tendency to misplace them - both teeth and hearing aids have had to be replaced whilst she has been here.

Also my sister takes my mam's washing home to do, due to items of clothing going missing.

How likely would you be to recommend Westview Lodge Care Home? Likely

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Average Rating:   3.8 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Westview Lodge Care Home responded to this review on 25 Sep 2017:

Thank you, Leondard, we appreciate you taking the time to give us feedback at Westview Lodge Care Home. All of our staff are committed to providing the best possible care experience for all of our residents. We are sorry to hear that there have been some areas where you have not been satisfied. Please contact the Home Manager who would welcome the opportunity to address your points in more detail. Thanks again and have a wonderful day!

Both my father and mother have been residents and I am satisfied with the care and support they received. The staff are first class, as nothing is ever too much trouble.

How likely would you be to recommend Westview Lodge Care Home? Likely

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Average Rating:   3.9 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Westview Lodge Care Home responded to this review on 25 Sep 2017:

Thank you, Alan, for your kind comments about your recent experience at Westview Lodge Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

Always a welcome when you arrive. Staff are very caring and helpful. I feel my sister is well taken care of and a nice cup of tea is enjoyed.

How likely would you be to recommend Westview Lodge Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Westview Lodge Care Home responded to this review on 08 Sep 2017:

Thank you, Margaret, for your comments about your experience at Westview Lodge Care Home and the staff. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care your sister receives. You are always welcome at Westview Lodge and there will always be a cup of tea ready for you!

I'm very well looked after. I love the music and entertainment. The staff are lovely and look after me well. I lie in bed and think how lucky I am.

How likely would you be to recommend Westview Lodge Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Westview Lodge Care Home responded to this review on 08 Sep 2017:

Thank you, Mary, for your comments about your recent experience at Westview Lodge Care Home. We are happy to hear you are enjoying our activities at the home and we appreciate your kind words about the staff who work here. It is rewarding to have their hard work recognised. We are lucky to have you as part of the family here at Westview Lodge.

A very warm and friendly atmosphere where all the staff are very helpful to the families and residents of the Lodge. A wide range of activities are available to residents and everyone is encouraged to join in. The food always comes to a high standard and represents the high standards Westview Lodge presents all round.

How likely would you be to recommend Westview Lodge Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

Everything seems in order. I'm happy if my relative is happy. We visit regularly and all relatives seem happy.

How likely would you be to recommend Westview Lodge Care Home? Likely

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Average Rating:   3.8 out of 5

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