Westview Lodge Care Home

124a West View Road, Hartlepool TS24 0BW
Review Us
9.7 96 Reviews
  • Westview Lodge Care Home, Hartlepool
Westview Lodge Care Home in Hartlepool is just a short walk from the beautiful seafront, offering residential, respite, palliative, dementia residential and intermediate care.

The dedicated and friendly team treats each resident as an individual and aim to make their stay as comfortable and enjoyable as possible. The home's chef and catering team create both nutritious and tasty meals for residents to enjoy, prepared with fresh and seasonal ingredients.

Residents are encouraged to personalise their rooms to create a homely feel and soak up the sun in the lovely garden on a beautiful day.

The home has a strong connection with the local community and the varied activities programme has something for everyone - lots of socialising or quiet time if preferred, and pursuing hobbies and interests are encouraged.

The home has a separate transitional/rehabilitation unit to support residents with recovery and skills development for a 6 week period. This unit has physiotherapy and Occupational Therapy health input and the aim is for the residents to return home if appropriate.
Show Westview Lodge Care Home on the Map

Care Provided by Westview Lodge Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 74 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's typically included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1210
  • Self-Funded Residential Dementia Care: from £1265
  • RESPITE Self-Funded Residential Care: from £1210
  • RESPITE Self-Funded Residential Dementia Care: from £1265

Fees are Fully Inclusive however Podiatry ,Hairdressing & Accompanied GP/Hospital appointments are chargeable extras.

These prices are only a guideline, please contact Westview Lodge Care Home to find out the exact price for your requirements.

Contact Westview Lodge Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Westview Lodge Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Tracy Hall (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2019
  • Number of floors: 1

Room Information

  • Single Rooms (74)
  • Couples/Companion Rooms (0)

Visiting

  • Visitors Always Welcome

Parking

  • Ample on site parking.

Westview Lodge Care Home Reviews (96)

9.7

Westview Lodge Care Home has a Review Score of 9.7 (9.677) out of 10, based on 15 reviews in the last 2 years.
Over all time Westview Lodge Care Home has 96 reviews.

Overall Experience
  • 70
  • 20
  • 5
  • 1
  • 0
Date Published
  • 96
  • 7
  • 8
  • 15
  • 81
Reviewer Connection to Westview Lodge Care Home
  • 23
  • 17
  • 12
  • 7
  • 5
  • 4
  • 4
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 96, showing 1-20
Review from Sheila B (Daughter of Resident) published on 15 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care given to my mother is first rate from all the staff, care workers, cleaners, cooks, matron, management and office staff. All know my mother and speak to her, they know me. She is well cared for and all her needs are met in a happy environment, warm and well fed.
Reply from Paul Millar, Client Relations at Westview Lodge Care Home
Thank you for taking the time to review our home. It is our pleasure to be able to care for your Mum. Your kind words are greatly appreciated, and I will of course pass them on to the Westview Lodge…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S O (Nephew of Resident) published on 13 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
John has settled well and is happy and likes his room and staff, joins in activities and is happy watching TV in his room. Before John came into West View Lodge he was in his flat and just had quiet routine with family and help from cares.
Reply from Paul Millar, Client Relations at Westview Lodge Care Home
Thank you for taking the time to review our home. We, too, are thrilled at how well John has settled in so quickly. Your kind words are greatly appreciated, and I will, of course, share them with the…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Karen B (Mother of Resident) published on 13 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My son has been a resident in West View Care home for approx 3 months now. I have found the level of care he received from the staff exemplary, without fault. They are very attentive, cheerful and go out of their way to help/assist him at all times. The room is very clean bright and has all storage
needed. The food is fantastic, range each day to choose from. The management are always chatty/approachable. In my opinion the home is one the best available in Hartlepoole.
Reply from Paul Millar, Client Relations at Westview Lodge Care Home
Thank you for taking the time to review our home. We are delighted at how well your son has settled into Westview life. Your kind words are greatly appreciated, and I will, of course, share them with…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S O (Niece of Resident) published on 13 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My uncle has been in West View Lodge for many years now and settled really well. The staff are excellent and very helpful with any problems well informed with meetings etc. Many activities to join in with and he goes on outings very happy with his care.
Reply from Paul Millar, Client Relations at Westview Lodge Care Home
Many thanks for taking the time to review our home. It is a pleasure to care for your Uncle. Additionally, thank you for recognising the great work that the West View Lodge team do. Your kind words…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from P S (Daughter of Resident) published on 7 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been in Westview Lodge for almost a year, staff are friendly and helpful, Food is freshly cooked and looks nice, parts of the home require an upgrade but it's clear to see the new manger is making improvements, My mum always appear happy and knows the staff, we can leave her knowing she is
safe
The only negative is the rooms are not en-suite
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Leslie W (Nephew of Resident) published on 8 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All the staff are hard working and very caring. My aunt always has a good word for the staff.
Reply from Paul Millar, Client Relations at Westview Lodge Care Home
Thank you for taking the time to review our home and recognise the great care and service that the Westview Lodge team provide . Your kind words are greatly appreciated and I will of course share them…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from P D (Niece of Resident) published on 5 August 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Although on the whole this review is overall satisfactory over the last month the obnoxious smell upstairs has been disgusting. The patient toilets were nowhere near as hygenic as they should be. Would suggest an automatic air freshener. A sink and tap is needed in upstairs dining room to facilitate
tea/coffee making.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Andrew D (Son of Resident) published on 13 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't praise the staff enough for their professionalism and above all their sheer kindness. They did everything they possibly could to make my father comfortable and created a very homely atmosphere. They were even very kind to me as a visitor. It was very reassuring to know that my father was being
checked on throughout the day and night and that if he needed anything or had any discomfort the staff would immediately deal with it. The staff have a very demanding job and they do it with never ending cheerfulness and kindness. They are amazing.
Reply from Jackie Brook, Care Relationships at Westview Lodge Care Home
Thank you so much for your incredibly kind and thoughtful review of Westview Lodge Care Home. We are deeply touched by your words and so pleased to hear that our team provided your father with comfort…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Maggie G (Daughter of Resident) published on 18 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff have looked after Dad since having a stroke. They have all been amazing, so kind and caring. Can't thank them enough.
Reply from Jackie Brook, Care Relationships at Westview Lodge Care Home
Thank you so much for your kind review. We're truly grateful for your appreciation of the care our team has provided for your dad after his stroke. It means a lot to us to know that our kindness and…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from L J (Daughter of Resident) published on 12 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have heard people talk about West View Lodge being awful. I cannot praise every single staff member enough. They have all respected and looked after my mother amazingly during her 2 weeks on the assessment wing. My mother has nothing but praise and gratefulness for all their efforts. I would certainly
recommend staying here to everyone.
Reply from Jackie Brook, Care Relationships at Westview Lodge Care Home
Thank you so much for your wonderful feedback! We're thrilled to hear that your mother had such a positive experience during her time at West View Lodge. Our team is dedicated to providing respectful…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from E M (Resident) published on 2 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When I was told I was coming here, I though oh no I can't go there, but on coming here I've realised what a lovely place it is. The staff from the highest to the lowest have been so kind and helpful and have helped me in so many ways.
Reply from Jackie Brook, Care Relationships at Westview Lodge Care Home
Thank you so much for your heartfelt review! We're so glad to hear that your experience at Westview Lodge has been a positive one and that our team has been able to support you. It means a lot to us…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Lesley B (Daughter-in-law of Resident) published on 10 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Where do I start? I can't fault the staff, they were brilliant. They all deserve medals. For looking after my father-in-law they were all brilliant, always had a smile even when my father-in-law was giving the staff some abuse. All I can say is thank you for looking after my father-in-law.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Terry B (Son of Resident) published on 10 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Some days it was a bit difficult to get parked but as soon as the front door to the home was opened you were met with a big smile. No matter who opened the door. Everyone from cleaners to management and nursing staff were courteous and happy to help. My dad can be difficult (I know) but they all just
took it in their stride and kept on smiling and chatting to him. Everyone who works there deserves a medal as big as a dustbin lid! Thank you all for being so kind to my dad and his family.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Malcolm S (Brother of Resident) published on 4 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All of the staff from cleaners to Westview Lodge manager do a fantastic job looking after all the residents, in the lodge there are always staff members there calling in the rooms and asking if that person is ok or do they need anything done or getting. I would highly recommend Westview Lodge to anyone.
Thanks again Westview Lodge for everything you all do, keep up the great job you all do.
Reply from Jackie Brook, Care Relationships at Westview Lodge Care Home
Thank you so much for your kind words and wonderful feedback! We are thrilled to hear that you have had such a positive experience at Westview Lodge. Our dedicated team, from our cleaners to our…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A W (Wife of Resident) published on 5 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care for my husband goes beyond, nothing is too much trouble. Very friendly people, amazing staff, they make you so welcome and part of a family, made my husband so relaxed after his ordeal in hospital.
Reply from Jackie Brook, Care Relationships at Westview Lodge Care Home
We're truly touched by your kind words! Providing exceptional care and making our residents feel like family is our priority. We're glad to hear that your husband felt relaxed and welcomed after his…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M B (Respite Resident) published on 22 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience at Westview Lodge Care Home has been very good. Staff are very helpful and kind and always do their best for you.
Reply from Paul Millar, Marketing Manager at Westview Lodge Care Home
Many thanks for taking the time to review our home. Your kind words are greatly appreciated and I will of course pass them on to the Westview Lodge family.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M C (Son of Resident) published on 21 August 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Probably getting the best care possible, given the available staffing levels.
Reply from Paul Millar, Marketing Manager at Westview Lodge Care Home
Many thanks for taking the time to review our home. All feedback is welcomed and allows us to continually develop our service, staffing is based upon a matrix for each home ensuring it is safe and…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Vin C (Resident) published on 19 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Westview Lodge is a nice friendly place, I enjoyed my time here. I enjoyed the meals and found the staff very helpful and friendly.
Reply from Paul Millar, Marketing Manager at Westview Lodge Care Home
Dear Vin,
Many thanks for taking the time to review our home. It is our pleasure to care for you. Your kind words are greatly appreciated and I will of course pass them on to the Westview Lodge…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A R (Daughter of Resident) published on 29 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My 88-year-old mother was admitted to Westview Lodge Care Home after a fall and a period in the hospital. Mum had good physiotherapy which helped in her recovery and the staff were patient and understanding. The other care home staff were wonderful. Mum was treated with kindness and warmth. She loved
the food and misses it!
Reply from Shellene Armstrong, Business Support Manager at Westview Lodge Care Home
Many thanks for your kind review for Westview Lodge Care Home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Julie P (Daughter of Resident) published on 17 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum is very happy with the level of care, the management and care staff have been excellent. I can't fault them at all. Thank you to you all.
Reply from Paul Millar, Marketing Manager at Westview Lodge Care Home
Dear Julie, Many thanks for taking the time to review our home. It is our pleasure to care for your Mum. Your kind words are greatly appreciated and I will of course pass them on to Wendy and the…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.7 (9.677)

Overview of Review Score

The Review Score of 9.7 (9.677) out of 10 for Westview Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.731 for Westview Lodge Care Home is calculated as follows: ( (137 Excellents x 5) + (29 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 175 Ratings = 4.731
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.946 Points relating to the number of positive Reviews for Westview Lodge Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8. 14 Positive Reviews ÷ 14.8 = 0.946
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Jul 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (4)

Meet the Team (1)

Care

Care Team

Job Title: The Care Team

Meet our care team at Westview Lodge.

Frequently Asked Questions about Westview Lodge Care Home

What types of Care is Westview Lodge Care Home registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Eating Disorders & Alcohol / Drug Misuse are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Westview Lodge Care Home have?

There are 74 Single Rooms.

What are the Facilities & Services at Westview Lodge Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Westview Lodge Care Home to the centre of Hartlepool?

1.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Westview Lodge Care Home to verify any information. View our terms and conditions. Westview Lodge Care Home has an Enhanced Service - more info.