Westview Lodge Care Home

124a West View Road, Hartlepool TS24 0BW
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9.2 91 Reviews
  • Westview Lodge Care Home, Hartlepool
Westview Lodge Care Home in Hartlepool is just a short walk from the beautiful seafront, offering residential, respite, palliative, dementia residential and intermediate care.

The dedicated and friendly team treats each resident as an individual and aim to make their stay as comfortable and enjoyable as possible. The home's chef and catering team create both nutritious and tasty meals for residents to enjoy, prepared with fresh and seasonal ingredients.

Residents are encouraged to personalise their rooms to create a homely feel and soak up the sun in the lovely garden on a beautiful day.

The home has a strong connection with the local community and the varied activities programme has something for everyone - lots of socialising or quiet time if preferred, and pursuing hobbies and interests are encouraged.

The home has a separate transitional/rehabilitation unit to support residents with recovery and skills development for a 6 week period. This unit has physiotherapy and Occupational Therapy health input and the aim is for the residents to return home if appropriate.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 74 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1210
  • Self-Funded Residential Dementia Care: from £1265
  • RESPITE Self-Funded Residential Care: from £1210
  • RESPITE Self-Funded Residential Dementia Care: from £1265

Fees are Fully Inclusive however Podiatry ,Hairdressing & Accompanied GP/Hospital appointments are chargeable extras.

These prices are only a guideline, please contact Westview Lodge Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Tracy Hall (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2019
  • Number of floors: 1

Room Information

  • Single Rooms (74)
  • Couples/Companion Rooms (0)

Visiting

  • Visitors Always Welcome

Parking

  • Ample on site parking.

Westview Lodge Care Home Reviews (91)

9.2

Westview Lodge Care Home has a Review Score of 9.2 (9.195) out of 10, based on 10 reviews in the last 2 years.
Over all time Westview Lodge Care Home has 91 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Westview Lodge Care Home
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Total of 91, showing 1-20
Review from Leslie W (Nephew of Resident) published on 8 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All the staff are hard working and very caring. My aunt always has a good word for the staff.
Reply from Paul Millar, Client Relations at Westview Lodge Care Home

Thank you for taking the time to review our home and recognise the great care and service that the Westview Lodge team provide . Your kind words are greatly appreciated and I will of course share them with the Westview team.

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Review from P D (Niece of Resident) published on 5 August 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Although on the whole this review is overall satisfactory over the last month the obnoxious smell upstairs has been disgusting. The patient toilets were nowhere near as hygenic as they should be. Would suggest an automatic air freshener. A sink and tap is needed in upstairs dining room to facilitate
tea/coffee making.
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Review from Andrew D (Son of Resident) published on 13 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't praise the staff enough for their professionalism and above all their sheer kindness. They did everything they possibly could to make my father comfortable and created a very homely atmosphere. They were even very kind to me as a visitor. It was very reassuring to know that my father was being
checked on throughout the day and night and that if he needed anything or had any discomfort the staff would immediately deal with it. The staff have a very demanding job and they do it with never ending cheerfulness and kindness. They are amazing.
Reply from Jackie Brook, Care Relationships at Westview Lodge Care Home

Thank you so much for your incredibly kind and thoughtful review of Westview Lodge Care Home. We are deeply touched by your words and so pleased to hear that our team provided your father with comfort and care in a warm, homely atmosphere. It means a lot to us that you also felt supported and reassured during your visit, our aim is always to extend kindness and compassion to both our residents and their families. Your recognition of the team's professionalism, attentiveness, and cheerfulness is truly appreciated. Caring for our residents is not just our job but our passion, and it's wonderful to know that it has made such a positive impact. Thank you for taking the time to share your experience, it means the world to us!

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Review from Maggie G (Daughter of Resident) published on 18 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff have looked after Dad since having a stroke. They have all been amazing, so kind and caring. Can't thank them enough.
Reply from Jackie Brook, Care Relationships at Westview Lodge Care Home

Thank you so much for your kind review. We're truly grateful for your appreciation of the care our team has provided for your dad after his stroke. It means a lot to us to know that our kindness and dedication have made a positive impact during such a challenging time. Our staff is committed to offering compassionate care, and we're so pleased that you've felt supported throughout this journey.

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Review from L J (Daughter of Resident) published on 12 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have heard people talk about West View Lodge being awful. I cannot praise every single staff member enough. They have all respected and looked after my mother amazingly during her 2 weeks on the assessment wing. My mother has nothing but praise and gratefulness for all their efforts. I would certainly
recommend staying here to everyone.
Reply from Jackie Brook, Care Relationships at Westview Lodge Care Home

Thank you so much for your wonderful feedback! We're thrilled to hear that your mother had such a positive experience during her time at West View Lodge. Our team is dedicated to providing respectful and compassionate care, and it's fantastic to know that their efforts have made such a difference. Your recommendation means the world to us, and we're grateful for your support!

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Review from E M (Resident) published on 2 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When I was told I was coming here, I though oh no I can't go there, but on coming here I've realised what a lovely place it is. The staff from the highest to the lowest have been so kind and helpful and have helped me in so many ways.
Reply from Jackie Brook, Care Relationships at Westview Lodge Care Home

Thank you so much for your heartfelt review! We're so glad to hear that your experience at Westview Lodge has been a positive one and that our team has been able to support you. It means a lot to us that you've felt welcomed and cared for by everyone here. Thank you for sharing your kind words!

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Review from Lesley B (Daughter-in-law of Resident) published on 10 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Where do I start? I can't fault the staff, they were brilliant. They all deserve medals. For looking after my father-in-law they were all brilliant, always had a smile even when my father-in-law was giving the staff some abuse. All I can say is thank you for looking after my father-in-law.
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Review from Terry B (Son of Resident) published on 10 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Some days it was a bit difficult to get parked but as soon as the front door to the home was opened you were met with a big smile. No matter who opened the door. Everyone from cleaners to management and nursing staff were courteous and happy to help. My dad can be difficult (I know) but they all just
took it in their stride and kept on smiling and chatting to him. Everyone who works there deserves a medal as big as a dustbin lid! Thank you all for being so kind to my dad and his family.
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Review from Malcolm S (Brother of Resident) published on 4 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All of the staff from cleaners to Westview Lodge manager do a fantastic job looking after all the residents, in the lodge there are always staff members there calling in the rooms and asking if that person is ok or do they need anything done or getting. I would highly recommend Westview Lodge to anyone.
Thanks again Westview Lodge for everything you all do, keep up the great job you all do.
Reply from Jackie Brook, Care Relationships at Westview Lodge Care Home

Thank you so much for your kind words and wonderful feedback! We are thrilled to hear that you have had such a positive experience at Westview Lodge. Our dedicated team, from our cleaners to our manager, strives to provide the best care and attention to all our residents, and it's heartwarming to know that their efforts are appreciated. We will continue to uphold our high standards and ensure that every resident feels valued and cared for. Your recommendation means a lot to us. Thanks again for your support and encouragement!

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Review from A W (Wife of Resident) published on 5 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care for my husband goes beyond, nothing is too much trouble. Very friendly people, amazing staff, they make you so welcome and part of a family, made my husband so relaxed after his ordeal in hospital.
Reply from Jackie Brook, Care Relationships at Westview Lodge Care Home

We're truly touched by your kind words! Providing exceptional care and making our residents feel like family is our priority. We're glad to hear that your husband felt relaxed and welcomed after his hospital stay. Thank you for sharing your experience.

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Review from M B (Respite Resident) published on 22 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience at Westview Lodge Care Home has been very good. Staff are very helpful and kind and always do their best for you.
Reply from Paul Millar, Marketing Manager at Westview Lodge Care Home

Many thanks for taking the time to review our home. Your kind words are greatly appreciated and I will of course pass them on to the Westview Lodge family.

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Review from M C (Son of Resident) published on 21 August 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Probably getting the best care possible, given the available staffing levels.
Reply from Paul Millar, Marketing Manager at Westview Lodge Care Home

Many thanks for taking the time to review our home. All feedback is welcomed and allows us to continually develop our service, staffing is based upon a matrix for each home ensuring it is safe and manageable at all times. Your kind words are greatly appreciated and I will of course pass them on to the Westview team.

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Review from Vin C (Resident) published on 19 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Westview Lodge is a nice friendly place, I enjoyed my time here. I enjoyed the meals and found the staff very helpful and friendly.
Reply from Paul Millar, Marketing Manager at Westview Lodge Care Home

Dear Vin,
Many thanks for taking the time to review our home. It is our pleasure to care for you. Your kind words are greatly appreciated and I will of course pass them on to the Westview Lodge family.

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Review from A R (Daughter of Resident) published on 29 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My 88-year-old mother was admitted to Westview Lodge Care Home after a fall and a period in the hospital. Mum had good physiotherapy which helped in her recovery and the staff were patient and understanding. The other care home staff were wonderful. Mum was treated with kindness and warmth. She loved
the food and misses it!
Reply from Shellene Armstrong, Business Support Manager at Westview Lodge Care Home

Many thanks for your kind review for Westview Lodge Care Home.

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Review from Julie P (Daughter of Resident) published on 17 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum is very happy with the level of care, the management and care staff have been excellent. I can't fault them at all. Thank you to you all.
Reply from Paul Millar, Marketing Manager at Westview Lodge Care Home

Dear Julie, Many thanks for taking the time to review our home. It is our pleasure to care for your Mum. Your kind words are greatly appreciated and I will of course pass them on to Wendy and the Westview family.

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Review from Sheila S (Regular Volunteer) published on 3 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been coming into Westview Lodge regularly over the past few months, to spend time chatting with some service users who have no families/friends the home is a lovely place to be around. The staff are always very happy, and helpful. They are always cheerful and very welcoming.
Reply from Paul Millar, Marketing Manager at Westview Lodge Care Home

Dear Sheila, many thanks for taking the time to review our home. The Westview Colleagues and residents really appreciate your visits and you'll always be welcome.

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Review from Andrew A (Great-Nephew of Resident) published on 2 February 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care team at Westview Lodge Care Home have been fantastic while my grandmother has been receiving rehab at Westview Lodge Care Home. All the staff have been amazing. One member of staff has been fantastic the whole time my grandmother has been at Westview Lodge and she is a credit to the home. Thank
you so much!
Reply from Paul Millar, Marketing Manager at Westview Lodge Care Home

Dear Andrew, many thanks for taking the time to review our home. It is our pleasure to care for your grandmother. Your kind words are greatly appreciated and I will of course pass them on to the manager and the Westview Lodge team.

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Review from B E (Son of Resident) published on 31 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care staff were lovely and always have a smile on their faces. My dad was very nervous to come to a care home but settled in straight away. The management team were lovely and all enquiries were dealt with fabulously. I could not recommend this care home enough.
Reply from Paul Millar, Marketing Manager at Westview Lodge Care Home

Many thanks for taking the time to review our home. Your kind words are greatly appreciated and I will of course pass them on to the Westview Lodge family

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Review from Lorraine M (Daughter of Resident) published on 31 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was reluctant to go to Westview Lodge and I was worried that they may not have been able to manage his behaviour, as he previously had delirium. However, the staff and management were great with him, the care and compassion he received was wonderful to the point that when he needed respite
he chose to visit Westview Lodge.
Reply from Paul Millar, Marketing Manager at Westview Lodge Care Home

Dear Lorraine, many thanks for taking the time to review our home. Your kind words are greatly appreciated and I will of course pass them on to the Westview Lodge family

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Review from Donald B (Respite Resident) published on 31 January 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The persons who come overnight with a torch to inspect the patient, should be made aware that in opening the door with the handle and shining the light, should remember to close the door with the handle instead of allowing the door to snap shut, thus waking the patient from sleep! The sign 'Westview
Lodge' should be positioned on a platform within your grounds, at a height which can be easily read from a car, as at the moment it is suitable for pedestrians only when taking the dog for a walk!
Reply from Paul Millar, Marketing Manager at Westview Lodge Care Home

Dear Donald, many thanks for taking the time to review our home. All feedback is welcomed and allows us to continually develop our service. I will of course pass on your comments to Wendy and the Westview Lodge team.

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Current Review Score: 9.2 (9.195)

Overview of Review Score

The Review Score of 9.2 (9.195) out of 10 for Westview Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.5 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.687 for Westview Lodge Care Home is calculated as follows: ( (87 Excellents x 5) + (20 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 115 Ratings = 4.687
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.508 Points relating to the number of positive Reviews for Westview Lodge Care Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8. 9 Positive Reviews ÷ 14.8 = 0.608
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Jul 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (4)

Meet the Team (1)

Care

Care Team

Job Title: The Care Team

Meet our care team at Westview Lodge.

Frequently Asked Questions about Westview Lodge Care Home

What types of Care is Westview Lodge Care Home registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Eating Disorders & Alcohol / Drug Misuse are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Westview Lodge Care Home have?

There are 74 Single Rooms.

What are the Facilities & Services at Westview Lodge Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Westview Lodge Care Home to the centre of Hartlepool?

1.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Westview Lodge Care Home to verify any information. View our terms and conditions. Westview Lodge Care Home has an Enhanced Service - more info.