Westview Lodge Care Home

124a West View Road, Hartlepool TS24 0BW
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9.7 102 Reviews
  • Westview Lodge Care Home, Hartlepool
Westview Lodge Care Home in Hartlepool is just a short walk from the beautiful seafront, offering residential, respite, palliative, dementia residential and intermediate care.

The dedicated and friendly team treats each resident as an individual and aim to make their stay as comfortable and enjoyable as possible. The home's chef and catering team create both nutritious and tasty meals for residents to enjoy, prepared with fresh and seasonal ingredients.

Residents are encouraged to personalise their rooms to create a homely feel and soak up the sun in the lovely garden on a beautiful day.

The home has a strong connection with the local community and the varied activities programme has something for everyone - lots of socialising or quiet time if preferred, and pursuing hobbies and interests are encouraged.

The home has a separate transitional/rehabilitation unit to support residents with recovery and skills development for a 6 week period. This unit has physiotherapy and Occupational Therapy health input and the aim is for the residents to return home if appropriate.
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Care Provided by Westview Lodge Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 74 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1210
  • Self-Funded Residential Dementia Care: from £1265
  • RESPITE Self-Funded Residential Care: from £1210
  • RESPITE Self-Funded Residential Dementia Care: from £1265

Fees are Fully Inclusive however Podiatry ,Hairdressing & Accompanied GP/Hospital appointments are chargeable extras.

These prices are only a guideline, please contact Westview Lodge Care Home to find out the exact price for your requirements.

Contact Westview Lodge Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Westview Lodge Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Tracy Hill (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2019
  • Number of floors: 1

Room Information

  • Single Rooms (74)
  • Couples/Companion Rooms (0)

Visiting

  • Visitors Always Welcome

Parking

  • Ample on site parking.

Westview Lodge Care Home Reviews (102)

9.7

Westview Lodge Care Home has a Review Score of 9.7 (9.668) out of 10, based on 21 reviews in the last 2 years.
Over all time Westview Lodge Care Home has 102 reviews.

Overall Experience
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  • 21
  • 6
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Date Published
  • 102
  • 13
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Reviewer Connection to Westview Lodge Care Home
  • 24
  • 17
  • 14
  • 7
  • 5
  • 4
  • 4
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
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Total of 102, showing 21-40
Review from A W (Wife of Resident) published on 5 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care for my husband goes beyond, nothing is too much trouble. Very friendly people, amazing staff, they make you so welcome and part of a family, made my husband so relaxed after his ordeal in hospital.
Reply from Jackie Brook, Care Relationships at Westview Lodge Care HomeWe're truly touched by your kind words! Providing exceptional care and making our residents feel like family is our priority. We're glad to hear that your husband felt relaxed and welcomed after his hospital stay. Thank you for sharing your experience.
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Review from M B (Respite Resident) published on 22 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience at Westview Lodge Care Home has been very good. Staff are very helpful and kind and always do their best for you.
Reply from Paul Millar, Marketing Manager at Westview Lodge Care HomeMany thanks for taking the time to review our home. Your kind words are greatly appreciated and I will of course pass them on to the Westview Lodge family.
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Review from M C (Son of Resident) published on 21 August 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Probably getting the best care possible, given the available staffing levels.
Reply from Paul Millar, Marketing Manager at Westview Lodge Care HomeMany thanks for taking the time to review our home. All feedback is welcomed and allows us to continually develop our service, staffing is based upon a matrix for each home ensuring it is safe and manageable at all times. Your kind words are greatly appreciated and I will of course pass them on to the Westview team.
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Review from Vin C (Resident) published on 19 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Westview Lodge is a nice friendly place, I enjoyed my time here. I enjoyed the meals and found the staff very helpful and friendly.
Reply from Paul Millar, Marketing Manager at Westview Lodge Care HomeDear Vin,
Many thanks for taking the time to review our home. It is our pleasure to care for you. Your kind words are greatly appreciated and I will of course pass them on to the Westview Lodge family.
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Review from A R (Daughter of Resident) published on 29 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My 88-year-old mother was admitted to Westview Lodge Care Home after a fall and a period in the hospital. Mum had good physiotherapy which helped in her recovery and the staff were patient and understanding. The other care home staff were wonderful. Mum was treated with kindness and warmth. She loved
the food and misses it!
Reply from Shellene Armstrong, Business Support Manager at Westview Lodge Care HomeMany thanks for your kind review for Westview Lodge Care Home.
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Review from Julie P (Daughter of Resident) published on 17 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum is very happy with the level of care, the management and care staff have been excellent. I can't fault them at all. Thank you to you all.
Reply from Paul Millar, Marketing Manager at Westview Lodge Care HomeDear Julie, Many thanks for taking the time to review our home. It is our pleasure to care for your Mum. Your kind words are greatly appreciated and I will of course pass them on to Wendy and the Westview family.
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Review from Sheila S (Regular Volunteer) published on 3 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been coming into Westview Lodge regularly over the past few months, to spend time chatting with some service users who have no families/friends the home is a lovely place to be around. The staff are always very happy, and helpful. They are always cheerful and very welcoming.
Reply from Paul Millar, Marketing Manager at Westview Lodge Care HomeDear Sheila, many thanks for taking the time to review our home. The Westview Colleagues and residents really appreciate your visits and you'll always be welcome.
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Review from Andrew A (Great-Nephew of Resident) published on 2 February 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care team at Westview Lodge Care Home have been fantastic while my grandmother has been receiving rehab at Westview Lodge Care Home. All the staff have been amazing. One member of staff has been fantastic the whole time my grandmother has been at Westview Lodge and she is a credit to the home. Thank
you so much!
Reply from Paul Millar, Marketing Manager at Westview Lodge Care HomeDear Andrew, many thanks for taking the time to review our home. It is our pleasure to care for your grandmother. Your kind words are greatly appreciated and I will of course pass them on to the manager and the Westview Lodge team.
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Review from B E (Son of Resident) published on 31 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care staff were lovely and always have a smile on their faces. My dad was very nervous to come to a care home but settled in straight away. The management team were lovely and all enquiries were dealt with fabulously. I could not recommend this care home enough.
Reply from Paul Millar, Marketing Manager at Westview Lodge Care HomeMany thanks for taking the time to review our home. Your kind words are greatly appreciated and I will of course pass them on to the Westview Lodge family
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Review from Lorraine M (Daughter of Resident) published on 31 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was reluctant to go to Westview Lodge and I was worried that they may not have been able to manage his behaviour, as he previously had delirium. However, the staff and management were great with him, the care and compassion he received was wonderful to the point that when he needed respite
he chose to visit Westview Lodge.
Reply from Paul Millar, Marketing Manager at Westview Lodge Care HomeDear Lorraine, many thanks for taking the time to review our home. Your kind words are greatly appreciated and I will of course pass them on to the Westview Lodge family
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Review from Donald B (Respite Resident) published on 31 January 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The persons who come overnight with a torch to inspect the patient, should be made aware that in opening the door with the handle and shining the light, should remember to close the door with the handle instead of allowing the door to snap shut, thus waking the patient from sleep! The sign 'Westview
Lodge' should be positioned on a platform within your grounds, at a height which can be easily read from a car, as at the moment it is suitable for pedestrians only when taking the dog for a walk!
Reply from Paul Millar, Marketing Manager at Westview Lodge Care HomeDear Donald, many thanks for taking the time to review our home. All feedback is welcomed and allows us to continually develop our service. I will of course pass on your comments to Wendy and the Westview Lodge team.
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Review from P B (Wife of Resident) published on 30 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was well looked after by all the staff. The rooms and corridor were clean. A good choice of good quality, well-cooked meals. Dignity always respected.
Reply from Paul Millar, Marketing Manager at Westview Lodge Care HomeMany thanks for taking the time to review our home. It was our pleasure to care for your husband. Your kind words are greatly appreciated and I will of course pass them on to the manager and the Westview Lodge family.
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Review from Joshua D (Son of Resident) published on 30 January 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Whilst my dad was residing in Westview Lodge he was treated with the utmost compassion and care. Our family were kept informed regarding decisions related to my dad's care. My dad described this place as his home and he really enjoyed his time here.
Reply from Paul Millar, Marketing Manager at Westview Lodge Care HomeDear Joshua, many thanks for taking the time to review our home. It was our pleasure to care for your Dad. Your kind words are greatly appreciated and I will of course pass them on to the Westview Lodge family.
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Review from B W (Friend of Resident) published on 24 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Each time I have visited the home it's always had a friendly atmosphere. The staff are always happy, nothing is ever too much to ask for. On a couple of occasions when I have visited the care staff have been sat talking to my friend, it is lovely to see them spend time to chat and listen to residents.
Reply from Paul Millar, Marketing Manager at Westview Lodge Care HomeDear Billy, Many thanks for taking the time to review our home. Your kind words are greatly appreciated and I will of course pass them on to the manager and the Westview Lodge family.
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Review from Cheryl S (Daughter of Resident) published on 19 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been admitted to Westview Lodge for assessment from hospital. The carers are really friendly and helpful and all the staff. Very clean place and the residents all seem happy. Unfortunately, the food is always cold when my mum gets it she says, but is enjoyable.
Reply from Paul Millar, Marketing Manager at Westview Lodge Care HomeDear Cheryl, many thanks for taking the time to review our home. All feedback is welcomed and I will of course pass on your comment regarding the meals to the team. Your kind words are greatly appreciated.
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Review from J M (Son of Resident) published on 13 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care that my mother has received at Westview Lodge has been second to none. The carers in the Jubilee Unit have been beyond helpful and caring. The food is fantastic, and nothing is too much trouble for the kitchen.
Reply from Paul Millar, Marketing Manager at Westview Lodge Care HomeMany thanks for taking the time to review our home. It is our pleasure to care for your Mum. Your kind words are greatly appreciated, and I will, of course, pass them on to the manager and the Westview Lodge family .
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Review from Marjorie O (Niece of Resident) published on 4 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with the care my aunt receives. She is always happy, and that makes me happy. All the staff are special and really take good care of her; always pleasant and ready to help her in any way.
Reply from Paul Millar, Marketing Manager at Westview Lodge Care HomeDear Marjorie, many thanks for taking the time to review our home. It is our pleasure to care for your aunt. Your kind words are greatly appreciated, and I will, of course, pass them on to the manager and the colleagues at Westview Lodge.
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Review from P J (Niece of Resident) published on 15 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My uncle spent several periods of respite in this care home before becoming a resident earlier this year. He has a comfortable room, overlooking the community garden, that he can adorn with his personal memories, pictures etc. It has appropriate furniture and support aids to help his mobility, with
easily accessible staff and emergency contact switches. The team responsible for his care, the administrative support team and their manager are all very friendly and professional. When a kind word of support is needed - it's given, when a sympathetic ear is needed - they listen and when a cheery smile is needed to brighten a grey day - it's there. Since moving in they've provided excellent care and it's comforting to see him settled and comfortable. Medication is provided as instructed, meals are varied and accommodate his dietary requirements, the laundry service provides clean laundered clothes and his room is regularly cleaned by the ever-cheery cleaning team.
Reply from Paul Millar, Marketing Manager at Westview Lodge Care HomeMany thanks for taking the time to review our home. It is our pleasure to care for your uncle and are delighted that he has settled in so well. Your kind words are greatly appreciated and I will of course pass on your kind words to the manager and the Westview Lodge family.
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Review from Lynne T (Daughter of Resident) published on 4 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was admitted to Westview Lodge Care Home after a stay in hospital to fully recover after a fall. We as a family are so impressed with the level of care she received from everyone. Could not recommend this home enough.
Reply from Paul Millar, Marketing Manager at Westview Lodge Care HomeDear Lynne,
Many thanks for taking the time to review us. It was our privilege to care for your mum. Your kind words are really appreciated and I will of course pass them on to the manager and the Westview Lodge family.
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Review from E M (Sister of Resident) published on 1 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very polite and very helpful. The food was said to be very good. I am very grateful for the care and attention shown to my sister.
Reply from Paul Millar, Marketing Manager at Westview Lodge Care HomeMany thanks for taking the time to review our home. All feedback is welcomed and allows us to continually develop our service. Your kind words are greatly appreciated and I will of course pass them on to the team at Westview Lodge.
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Current Review Score: 9.7 (9.668)

Overview of Review Score

The Review Score of 9.7 (9.668) out of 10 for Westview Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.693 for Westview Lodge Care Home is calculated as follows: ( (190 Excellents x 5) + (35 Goods x 4) + (18 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 244 Ratings = 4.693
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.975 Points relating to the number of positive Reviews for Westview Lodge Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.975
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Jul 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (4)

Meet the Team (1)

Care

Care Team

Job Title: The Care Team

Meet our care team at Westview Lodge.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Westview Lodge Care Home to verify any information. View our terms and conditions. Westview Lodge Care Home has an Enhanced Service - more info.