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Westview Lodge Care Home

124a West View Road, Hartlepool, Cleveland & Teesside TS24 0BW
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Westview Lodge Care Home, Hartlepool
Westview Lodge Care Home, Hartlepool
Westview Lodge Care Home, Hartlepool

Westview Lodge Care Home in Hartlepool is just a short walk from the beautiful seafront, offering residential, respite, palliative, dementia residential and intermediate care.

The dedicated and friendly team treats each resident as an individual and aim to make their stay as comfortable and enjoyable as possible. The home's chef and catering team create both nutritious and tasty meals for residents to enjoy, prepared with fresh and seasonal ingredients.

Residents are encouraged...  

Care Provided by Westview Lodge Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 74 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,285From £1,285
Residential Dementia CareFrom £1,340From £1,340

Fees are Fully Inclusive however Podiatry ,Hairdressing & Accompanied GP/Hospital appointments are chargeable extras.

Contact Westview Lodge Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Tracy Hill(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: -1
  • Last Refurbishment: 2019
  • Number of floors: 1

Room Information

  • Single Rooms (74)

Visiting

  • Visitors Always Welcome

Parking

  • Ample on site parking.

Westview Lodge Care Home Reviews (104)

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9.6

Westview Lodge Care Home has a Review Score of 9.6 (9.592) out of 10, based on 19 reviews in the last 2 years. Over all time Westview Lodge Care Home has 104 reviews.

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Showing 104 reviews matching selected criteria
Review from Lesley B (Daughter-in-law of Resident) published on 10 July 2024 Submitted via Postal Card
Overall Experience

Where do I start? I can't fault the staff, they were brilliant. They all deserve medals. For looking after my father-in-law they were all brilliant, always had a smile even when my father-in-law was giving the staff some abuse. All I can say is thank you for looking after my father-in-law.

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Review from Malcolm S (Brother of Resident) published on 4 June 2024 Submitted via Postal Card
Overall Experience

All of the staff from cleaners to Westview Lodge manager do a fantastic job looking after all the residents, in the lodge there are always staff members there calling in the rooms and asking if that person is ok or do they need anything done or getting. I would highly recommend Westview Lodge to anyone. Thanks again Westview Lodge for everything you all do, keep up the great job you all do.

Reply from Jackie Brook, Care Relationships at Westview Lodge Care Home

Thank you so much for your kind words and wonderful feedback! We are thrilled to hear that you have had such a positive experience at Westview Lodge. Our dedicated team, from our cleaners to our manager, strives to provide the best care and attention to all our residents, and it's heartwarming to...  

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Review from A W (Wife of Resident) published on 5 February 2024 Submitted via Postal Card
Overall Experience

The care for my husband goes beyond, nothing is too much trouble. Very friendly people, amazing staff, they make you so welcome and part of a family, made my husband so relaxed after his ordeal in hospital.

Reply from Jackie Brook, Care Relationships at Westview Lodge Care Home

We're truly touched by your kind words! Providing exceptional care and making our residents feel like family is our priority. We're glad to hear that your husband felt relaxed and welcomed after his hospital stay. Thank you for sharing your experience.

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Review from M B (Respite Resident) published on 22 August 2023 Submitted via Postal Card
Overall Experience

My experience at Westview Lodge Care Home has been very good. Staff are very helpful and kind and always do their best for you.

Reply from Paul Millar, Marketing Manager at Westview Lodge Care Home

Many thanks for taking the time to review our home. Your kind words are greatly appreciated and I will of course pass them on to the Westview Lodge family.

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Review from M C (Son of Resident) published on 21 August 2023 Submitted via Postal Card
Overall Experience

Probably getting the best care possible, given the available staffing levels.

Reply from Paul Millar, Marketing Manager at Westview Lodge Care Home

Many thanks for taking the time to review our home. All feedback is welcomed and allows us to continually develop our service, staffing is based upon a matrix for each home ensuring it is safe and manageable at all times. Your kind words are greatly appreciated and I will of course pass them on to the Westview team.

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Review from Vin C (Resident / Service User) published on 19 May 2023 Submitted via Postal Card
Overall Experience

Westview Lodge is a nice friendly place, I enjoyed my time here. I enjoyed the meals and found the staff very helpful and friendly.

Reply from Paul Millar, Marketing Manager at Westview Lodge Care Home
Dear Vin,

Many thanks for taking the time to review our home. It is our pleasure to care for you. Your kind words are greatly appreciated and I will of course pass them on to the Westview Lodge family.

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Review from A R (Daughter of Resident) published on 29 March 2023 Submitted via Postal Card
Overall Experience

My 88-year-old mother was admitted to Westview Lodge Care Home after a fall and a period in the hospital. Mum had good physiotherapy which helped in her recovery and the staff were patient and understanding. The other care home staff were wonderful. Mum was treated with kindness and warmth. She loved the food and misses it!

Reply from Shellene Armstrong, Business Support Manager at Westview Lodge Care Home

Many thanks for your kind review for Westview Lodge Care Home.

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Review from Julie P (Daughter of Resident) published on 17 February 2023 Submitted via Postal Card
Overall Experience

My mum is very happy with the level of care, the management and care staff have been excellent. I can't fault them at all. Thank you to you all.

Reply from Paul Millar, Marketing Manager at Westview Lodge Care Home

Dear Julie, Many thanks for taking the time to review our home. It is our pleasure to care for your Mum. Your kind words are greatly appreciated and I will of course pass them on to Wendy and the Westview family.

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Review from Sheila S (Regular Volunteer) published on 3 February 2023 Submitted via Website
Overall Experience

I have been coming into Westview Lodge regularly over the past few months, to spend time chatting with some service users who have no families/friends the home is a lovely place to be around. The staff are always very happy, and helpful. They are always cheerful and very welcoming.

Reply from Paul Millar, Marketing Manager at Westview Lodge Care Home

Dear Sheila, many thanks for taking the time to review our home. The Westview Colleagues and residents really appreciate your visits and you'll always be welcome.

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Review from Andrew A (Great-Nephew of Resident) published on 2 February 2023 Submitted via Postal Card
Overall Experience

The care team at Westview Lodge Care Home have been fantastic while my grandmother has been receiving rehab at Westview Lodge Care Home. All the staff have been amazing. One member of staff has been fantastic the whole time my grandmother has been at Westview Lodge and she is a credit to the home. Thank you so much!

Reply from Paul Millar, Marketing Manager at Westview Lodge Care Home

Dear Andrew, many thanks for taking the time to review our home. It is our pleasure to care for your grandmother. Your kind words are greatly appreciated and I will of course pass them on to the manager and the Westview Lodge team.

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Review from B E (Son of Resident) published on 31 January 2023 Submitted via Postal Card
Overall Experience

The care staff were lovely and always have a smile on their faces. My dad was very nervous to come to a care home but settled in straight away. The management team were lovely and all enquiries were dealt with fabulously. I could not recommend this care home enough.

Reply from Paul Millar, Marketing Manager at Westview Lodge Care Home

Many thanks for taking the time to review our home. Your kind words are greatly appreciated and I will of course pass them on to the Westview Lodge family

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Review from Lorraine M (Daughter of Resident) published on 31 January 2023 Submitted via Postal Card
Overall Experience

My father was reluctant to go to Westview Lodge and I was worried that they may not have been able to manage his behaviour, as he previously had delirium. However, the staff and management were great with him, the care and compassion he received was wonderful to the point that when he needed respite he chose to visit Westview Lodge.

Reply from Paul Millar, Marketing Manager at Westview Lodge Care Home

Dear Lorraine, many thanks for taking the time to review our home. Your kind words are greatly appreciated and I will of course pass them on to the Westview Lodge family

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Review from Donald B (Respite Resident) published on 31 January 2023 Submitted via Postal Card
Overall Experience

The persons who come overnight with a torch to inspect the patient, should be made aware that in opening the door with the handle and shining the light, should remember to close the door with the handle instead of allowing the door to snap shut, thus waking the patient from sleep! The sign 'Westview Lodge' should be positioned on a platform within your grounds, at a height which can be easily read from a car, as at the moment it is suitable for pedestrians only when taking the dog for a walk!

Reply from Paul Millar, Marketing Manager at Westview Lodge Care Home

Dear Donald, many thanks for taking the time to review our home. All feedback is welcomed and allows us to continually develop our service. I will of course pass on your comments to Wendy and the Westview Lodge team.

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Review from P B (Wife of Resident) published on 30 January 2023 Submitted via Postal Card
Overall Experience

My husband was well looked after by all the staff. The rooms and corridor were clean. A good choice of good quality, well-cooked meals. Dignity always respected.

Reply from Paul Millar, Marketing Manager at Westview Lodge Care Home

Many thanks for taking the time to review our home. It was our pleasure to care for your husband. Your kind words are greatly appreciated and I will of course pass them on to the manager and the Westview Lodge family.

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Review from Joshua D (Son of Resident) published on 30 January 2023 Submitted via Postal Card
Overall Experience

Whilst my dad was residing in Westview Lodge he was treated with the utmost compassion and care. Our family were kept informed regarding decisions related to my dad's care. My dad described this place as his home and he really enjoyed his time here.

Reply from Paul Millar, Marketing Manager at Westview Lodge Care Home

Dear Joshua, many thanks for taking the time to review our home. It was our pleasure to care for your Dad. Your kind words are greatly appreciated and I will of course pass them on to the Westview Lodge family.

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Review from B W (Friend of Resident) published on 24 January 2023 Submitted via Postal Card
Overall Experience

Each time I have visited the home it's always had a friendly atmosphere. The staff are always happy, nothing is ever too much to ask for. On a couple of occasions when I have visited the care staff have been sat talking to my friend, it is lovely to see them spend time to chat and listen to residents.

Reply from Paul Millar, Marketing Manager at Westview Lodge Care Home

Dear Billy, Many thanks for taking the time to review our home. Your kind words are greatly appreciated and I will of course pass them on to the manager and the Westview Lodge family.

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Review from Cheryl S (Daughter of Resident) published on 19 January 2023 Submitted via Postal Card
Overall Experience

My mum has been admitted to Westview Lodge for assessment from hospital. The carers are really friendly and helpful and all the staff. Very clean place and the residents all seem happy. Unfortunately, the food is always cold when my mum gets it she says, but is enjoyable.

Reply from Paul Millar, Marketing Manager at Westview Lodge Care Home

Dear Cheryl, many thanks for taking the time to review our home. All feedback is welcomed and I will of course pass on your comment regarding the meals to the team. Your kind words are greatly appreciated.

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Review from J M (Son of Resident) published on 13 January 2023 Submitted via Postal Card
Overall Experience

The care that my mother has received at Westview Lodge has been second to none. The carers in the Jubilee Unit have been beyond helpful and caring. The food is fantastic, and nothing is too much trouble for the kitchen.

Reply from Paul Millar, Marketing Manager at Westview Lodge Care Home

Many thanks for taking the time to review our home. It is our pleasure to care for your Mum. Your kind words are greatly appreciated, and I will, of course, pass them on to the manager and the Westview Lodge family .

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Review from Marjorie O (Niece of Resident) published on 4 January 2023 Submitted via Postal Card
Overall Experience

I am very pleased with the care my aunt receives. She is always happy, and that makes me happy. All the staff are special and really take good care of her; always pleasant and ready to help her in any way.

Reply from Paul Millar, Marketing Manager at Westview Lodge Care Home

Dear Marjorie, many thanks for taking the time to review our home. It is our pleasure to care for your aunt. Your kind words are greatly appreciated, and I will, of course, pass them on to the manager and the colleagues at Westview Lodge.

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Review from P J (Niece of Resident) published on 15 December 2022 Submitted via Website
Overall Experience

My uncle spent several periods of respite in this care home before becoming a resident earlier this year. He has a comfortable room, overlooking the community garden, that he can adorn with his personal memories, pictures etc. It has appropriate furniture and support aids to help his mobility, with easily accessible staff and emergency contact switches. The team responsible for his care, the administrative support team and their manager are all very friendly and professional. When a kind word of support is needed - it's given, when a sympathetic ear is needed - they listen and when a cheery smile is needed to brighten a grey day - it's there. Since moving in they've provided excellent care and it's comforting to see him settled and comfortable. Medication is provided as instructed, meals are varied and accommodate his dietary requirements, the laundry service provides clean laundered clothes and his room is regularly cleaned by the ever-cheery cleaning team.

Reply from Paul Millar, Marketing Manager at Westview Lodge Care Home

Many thanks for taking the time to review our home. It is our pleasure to care for your uncle and are delighted that he has settled in so well. Your kind words are greatly appreciated and I will of course pass on your kind words to the manager and the Westview Lodge family.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 July 2022
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

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Upcoming Events

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Awards / Recognitions (4)

Accreditations

There are no accreditations posted yet for Westview Lodge Care Home.

Meet the Team (3)

Tracy Hill
Tracy HillJob Title:Home ManagerJoined: 2025

Tracy supports the day-to-day running of the home, making sure it is safe, welcoming and caring. She enjoys building positive relationships with residents, their families and the professionals she works with, who can all expect open communication, kindness and a friendly manner. Her goal is to create a happy, supportive environment where everyone feels valued.

Karen Hansford
Karen HansfordJob Title:Deputy Home ManagerJoined: 2023

Karen supports the Home Manager while working alongside the wider team. She plays an active role in supporting veterans within the home and organising events for them, and is also the home's moving and handling facilitator. She is committed to meeting residents' wellbeing and promoting their independence. Meet our care team at Westview Lodge.

Mark Thompson
Mark ThompsonJob Title:Head ChefJoined: 2025

Mark cooks lunch and the evening meal for all residents each day. For [him/her], the real achievement is simple: residents who are happy and enjoy their food. Families can expect wholesome, home-cooked meals for their loved one in care.

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