






Westview Lodge Care Home in Hartlepool is just a short walk from the beautiful seafront, offering residential, respite, palliative, dementia residential and intermediate care.
The dedicated and friendly team treats each resident as an individual and aim to make their stay as comfortable and enjoyable as possible. The home's chef and catering team create both nutritious and tasty meals for residents to enjoy, prepared with fresh and seasonal ingredients.
Residents are encouraged...
Care Provided by Westview Lodge Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Eating Disorders
- Alcohol / Drug Misuse
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 74 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees are Fully Inclusive however Podiatry ,Hairdressing & Accompanied GP/Hospital appointments are chargeable extras.
The price(s) shown are provided by the care home. Contact Westview Lodge Care Home for full pricing details and T&Cs.
Contact Westview Lodge Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Marton Care Homes Ltd
- Private Owned
Person in charge
- Tracy Hill(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: -1
- Last Refurbishment: 2019
- Number of floors: 1
Room Information
- Single Rooms (74)
Visiting
- Visitors Always Welcome
Parking
- Ample on site parking.
Westview Lodge Care Home Reviews (104)
Westview Lodge Care Home has a Review Score of 9.6 (9.592) out of 10, based on 19 reviews in the last 2 years.
Over all time Westview Lodge Care Home has 104 reviews.
My mother was admitted to Westview Lodge Care Home after a stay in hospital to fully recover after a fall. We as a family are so impressed with the level of care she received from everyone. Could not recommend this home enough.
Many thanks for taking the time to review us. It was our privilege to care for your mum. Your kind words are really appreciated and I will of course pass them on to the manager and the Westview Lodge family.
The staff are very polite and very helpful. The food was said to be very good. I am very grateful for the care and attention shown to my sister.
Many thanks for taking the time to review our home. All feedback is welcomed and allows us to continually develop our service. Your kind words are greatly appreciated and I will of course pass them on to the team at Westview Lodge.
My wife was admitted to the Jubilee wing on the 14th of March 2022 and was unable to walk. She has made brilliant progress and is now able to walk again with the aid of a walking frame. The care she has received here is outstanding, her dignity has always been considered and the staff have always considered her needs. The food is excellent and the cook and kitchen staff should be congratulated. I cannot thank you enough for the care, friendliness and efforts of all concerned. All the staff are first-class.
Many thanks for taking the time to review our home. We are delighted that you are pleased with the level of care that your wife is receiving. We too are pleased with how she has settled in and the progress she has made. It is our pleasure to care for her. All feedback is welcomed and...
The residents are happy and they are treated with dignity and respect. They are offered a wide variety of food at all meal times and activities to do every day. Everywhere is so clean and tidy.
Many thanks for taking the time to review our home. It is our pleasure to have you in our home and your efforts are greatly appreciated All feedback is welcomed and allows us to continually improve our service. I will of course ensure that your kind words are passed on to the manager and the colleagues at Westview Lodge.
The care is fantastic and the staff can’t do enough for the residents. They have activities going on every day for the residents and staff take the time to talk to visitors and residents. Nothing is too much for them.
The food that the residents are served is fantastic, like nothing I’ve seen in the previous care home.
Many thanks for taking the time to review our home. All feedback is welcomed and allows us to continually improve our service. Your kind words are greatly appreciated and I will of course ensure that they are passed on to the manager and the colleagues at Westview Lodge.
Staff are always polite and courteous and with their efforts they go the extra mile!
Dear Elaine, many thanks for taking the time to review our home. It was our pleasure to have you as our guest. Your kind words are really appreciated and I will of course ensure that they are passed on to the manager and her team at Westview Lodge .
Really pleased with the care my grandad received at Westview Lodge Care Home. The staff were extremely helpful, and nothing was ever too much trouble to them. I would like to thank all the staff for the care they have shown.
Many thanks for taking the time to review our home. It is our absolute pleasure to care for your Grandad. Your kind words are greatly appreciated, and I will, of course, make sure they are passed on to the manager and her team at Westview Lodge.
My Mum spent three months at Westview Lodge, she was put onto end-of-life care and sadly passed away on the 28th of August 2021. I couldn't have wished or wanted anywhere else for my Mum to be. The care, compassion, love and support from the staff on the Marine ward was second to none, we were so well looked after and more importantly so was my Mum. Nothing was too much trouble and her every need was catered for.
Many thanks for your feedback and review for Westview Lodge Care Home.
The staff are very supportive and welcoming with my dad. He very much enjoyed his stay at Westview Lodge.
Mum is currently on palliative care. I have the utmost respect for the staff in West View Lodge. My mum could not be more cared for, she is kept clean, comfortable and warm, regular phone calls have been made to me if there has been any kind of issue and nothing has been too much trouble. How lucky are we to have such excellent care facilities on our doorstep, thank you all staff for your ongoing care and support towards our mother.
The Care provided to my mother by the team and especially one member of staff in particular, at Westview Lodge has been excellent. The staff are always helpful, understanding and supportive with keeping us informed of Mam’s status. It is not easy under the current restrictions, but it is made easier knowing the care for my Mother is excellent. Kind regards.
I have nothing but gratitude and admiration for these wonderful carers. Their skill and kindness - always a smile even when under real pressure - have vastly improved my Dad's life. I think they're exceptional.
I have no doubt in my mind that my mother-in-law has been taken care of very well during the pandemic. It’s been hard as family to have limited contact but I know the staff at Westview Lodge attend to my mother-in-law's every need. The staff have also been great in offering FaceTime calls so we can see my mother-in-law regular. I would absolutely recommend Westview Lodge!
Following an accident, my father was given emergency accommodation at West View during the height of the Pandemic. The manager and her team could not have done anything more to make my father feel so welcome and supported. Their very genuine care, all carried out with warmth and good humour has brought Dad back from an exceptionally traumatic time, and four months later, he’s feeling very safe, secure and happy. I can’t thank everyone at West View enough.
I come here often to visit my Mam. The care home is always clean. The staff and management are lovely, caring, happy people. I know my Mam's happy here and gets on well with everybody. Would recommend 10/10.
Would just like to say that I am very pleased that my great aunt is looked after. The staff are always very friendly and are extremely helpful. The food and catering services look very nice too. I’m just glad that I know that she is being well looked after during these difficult times.
My sister has excellent care, which gives her family great peace of mind. Nothing is a problem to the staff, they are most helpful in every respect. I have never been disappointed on any of my weekly visits to the home.
My mother-in-law was very happy in her care home and received excellent care. The staff showed her great compassion and would do anything to make her time there a happy one. She loved all the extra activities provided, especially the ones that involved dancing and children. Thank you to all the staff involved in her care.
My dad was looked after very well. All the girls were very nice, especially one member of staff who was fabulous.
All the staff were lovely.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 19 July 2022Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Westview Lodge Care Home.
There are no upcoming events for Westview Lodge Care Home.
Awards / Recognitions (4)
- 28 Feb 2023Recipient: Marton Care Homes Ltd
- 30 Jun 2022Recipient: Westview Lodge Care Home
- 30 Jun 2022Recipient: Marton Care Homes Ltd
Accreditations
There are no accreditations posted yet for Westview Lodge Care Home.
Meet the Team (3)

Tracy supports the day-to-day running of the home, making sure it is safe, welcoming and caring. She enjoys building positive relationships with residents, their families and the professionals she works with, who can all expect open communication, kindness and a friendly manner. Her goal is to create a happy, supportive environment where everyone feels valued.

Karen supports the Home Manager while working alongside the wider team. She plays an active role in supporting veterans within the home and organising events for them, and is also the home's moving and handling facilitator. She is committed to meeting residents' wellbeing and promoting their independence. Meet our care team at Westview Lodge.

Mark cooks lunch and the evening meal for all residents each day. For [him/her], the real achievement is simple: residents who are happy and enjoy their food. Families can expect wholesome, home-cooked meals for their loved one in care.
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