Westview Lodge Care Home

124a West View Road, Hartlepool TS24 0BW
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9.2 91 Reviews
  • Westview Lodge Care Home, Hartlepool
Westview Lodge Care Home in Hartlepool is just a short walk from the beautiful seafront, offering residential, respite, palliative, dementia residential and intermediate care.

The dedicated and friendly team treats each resident as an individual and aim to make their stay as comfortable and enjoyable as possible. The home's chef and catering team create both nutritious and tasty meals for residents to enjoy, prepared with fresh and seasonal ingredients.

Residents are encouraged to personalise their rooms to create a homely feel and soak up the sun in the lovely garden on a beautiful day.

The home has a strong connection with the local community and the varied activities programme has something for everyone - lots of socialising or quiet time if preferred, and pursuing hobbies and interests are encouraged.

The home has a separate transitional/rehabilitation unit to support residents with recovery and skills development for a 6 week period. This unit has physiotherapy and Occupational Therapy health input and the aim is for the residents to return home if appropriate.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 74 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1210
  • Self-Funded Residential Dementia Care: from £1265
  • RESPITE Self-Funded Residential Care: from £1210
  • RESPITE Self-Funded Residential Dementia Care: from £1265

Fees are Fully Inclusive however Podiatry ,Hairdressing & Accompanied GP/Hospital appointments are chargeable extras.

These prices are only a guideline, please contact Westview Lodge Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Tracy Hall (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2019
  • Number of floors: 1

Room Information

  • Single Rooms (74)
  • Couples/Companion Rooms (0)

Visiting

  • Visitors Always Welcome

Parking

  • Ample on site parking.

Westview Lodge Care Home Reviews (91)

9.2

Westview Lodge Care Home has a Review Score of 9.2 (9.195) out of 10, based on 10 reviews in the last 2 years.
Over all time Westview Lodge Care Home has 91 reviews.

Overall Experience
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  • 20
  • 5
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Date Published
  • 91
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Reviewer Connection to Westview Lodge Care Home
  • 21
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  • 1
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Total of 91, showing 41-60
Review from Sue S-D (Daughter of Resident) published on 22 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Following an accident, my father was given emergency accommodation at West View during the height of the Pandemic. The manager and her team could not have done anything more to make my father feel so welcome and supported. Their very genuine care, all carried out with warmth and good humour has brought
Dad back from an exceptionally traumatic time, and four months later, he’s feeling very safe, secure and happy. I can’t thank everyone at West View enough.
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Review from Alan R (Son of Resident) published on 30 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I come here often to visit my Mam. The care home is always clean. The staff and management are lovely, caring, happy people. I know my Mam's happy here and gets on well with everybody. Would recommend 10/10.
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Review from Ben (Great-Nephew of Resident) published on 30 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Would just like to say that I am very pleased that my great aunt is looked after. The staff are always very friendly and are extremely helpful. The food and catering services look very nice too. I’m just glad that I know that she is being well looked after during these difficult times.
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Review from James D (Brother of Resident) published on 30 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister has excellent care, which gives her family great peace of mind. Nothing is a problem to the staff, they are most helpful in every respect. I have never been disappointed on any of my weekly visits to the home.
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Review from Lynn H (Daughter-in-law of Resident) published on 20 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law was very happy in her care home and received excellent care. The staff showed her great compassion and would do anything to make her time there a happy one. She loved all the extra activities provided, especially the ones that involved dancing and children. Thank you to all the staff
involved in her care.
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Review from Gail P (Daughter of Resident) published on 15 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad was looked after very well. All the girls were very nice, especially one member of staff who was fabulous.
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Review from Patsy P (Wife of Resident) published on 15 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband seemed to be looked after very well, especially by one member of staff who was excellent and very caring.
All the staff were lovely.
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Review from M D (Husband of Resident) published on 8 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly, helpful staff. Very pleased with the progress my wife made in rehabilitation.
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Review from K F (Resident) assisted by family/friend published on 8 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I did not want to come to West View Lodge. I wanted to stay at home. But, now that I am settled here I have to say how good it is. All the staff are so kind and caring. Nothing is too much for them and I am so very grateful to every one of them. Thank you all so very much.
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Review from P R (Respite Resident) published on 22 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Definitely would recommend the staff are excellent and very friendly with me. The food is lovely you just get too much. The care home is very homely, and welcoming. I’ve been in before and choose to come back because of the treatment I received here last time as well.
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Review from Allison H (Daughter of Resident) published on 22 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has lived in Westview lodge for around 2 years now. I feel more relaxed now knowing that my mam has carers with her over a 24 hour period. If I have raised any concerns they have been addressed straight away.
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Review from Andrew D (Nephew of Resident) published on 18 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
This home provides an excellent, consistent level of care for its service users. Warm, welcoming, and extremely friendly staff. Excellent facilities and high standards of care and compassion. I would highly recommend to anyone considering the need for care of a loved one.
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Review from Nichola B (Daughter of Resident) published on 18 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot praise the staff enough, especially during this recent COVID pandemic. Everyone, from the cleaners to the manager has been amazing. Several of the staff have assisted my mother to FaceTime which has been invaluable when visiting the home has been restricted. I cannot thank them enough for all
they are doing to keep my mother safe.
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Review from Lucy S (Friend of Resident) published on 19 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would highly recommend West View Lodge. It is a lovely friendly home, they have looked after a family friend of mine who was on their rehab unit. The staff are very good, the home is clean and has a lovely feel when you visit.
Reply from Amanda Cunningham, Operations Director at Westview Lodge Care Home

Thank you very much for taking the time to give us feedback.

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Review from K F (Daughter of Resident) published on 13 May 2020 Submitted via Website • Report
Overall Experience 2.0 out of 5
On more than one occasion my Mam was found with no pants or trousers on. one carer said she was going to ring us as she had no more clothes. When we looked in the wardrobe she had plenty. Carer came into her room pulling faces when she had to be hoisted. She was often told to wait to go to the toilet
(30-40minutes) as they were getting lunch ready or someone else using the hoist. Which resulted in her having an accident. We had to ask for someone to look at her legs (looked like bleeding under the skin) they said they hadn’t noticed because they see her every day. Her tablets were often put on the table and they didn’t wait to ensure they were taken. The food was often cold and inedible. A carer was spotted on two occasions vaping in the corridor. We felt there was a lack of communication. The younger staff showed more compassion than the older staff. The security in and out of the building was excellent.
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Review from B D (Resident) published on 27 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have received the best care for the past three weeks. The carers are so happy to help and support you and provide you with advice. The physios have been marvellous and taught me the skills I need to manage at home. Also, the domestic staff have helped. Everyone cheered me up and amongst all the work
they do they always have a smile. Me and my family are so grateful and I will miss you all. A big thank you for everything.
Reply from Olivia Shields, Marketing Assistant at Westview Lodge Care Home

Thank you, BD, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Westview Lodge Care Home has been so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. We hope to see you again soon.

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Review from M G (Daughter of Resident) published on 20 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent staff, always polite and helpful. Mam loves them.
Reply from Olivia Shields, Marketing Assistant at Westview Lodge Care Home

Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. We hope to see you again soon.

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Review from M S (Niece of Resident) published on 11 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care.
Clean home.
Friendly staff.
On the whole a nice, welcoming home.
Reply from Olivia Shields, Marketing Assistant at Westview Lodge Care Home

Thank you for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.

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Review from Debra H (Daughter of Resident) published on 16 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mam got admitted on 1st November 2019 to Westview Lodge and she loves it. Mam was only supposed to be there for two weeks respite but now she is full-time.
We are very pleased with the care and attention Mam receives. I can't fault the manager and all the staff at the home.
Good clean standards.
Reply from Olivia Shields, Marketing Assistant at Westview Lodge Care Home

Thank you, Debra, for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. We hope to see you again soon.

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Review from A H (Resident) published on 15 October 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Everything fine, I'm fine and I'm happy.
Reply from Jasmine Bracken, Marketing Administrator at Westview Lodge Care Home

Thank you for letting us know how we are doing at Westview Lodge Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.

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Current Review Score: 9.2 (9.195)

Overview of Review Score

The Review Score of 9.2 (9.195) out of 10 for Westview Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.5 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.687 for Westview Lodge Care Home is calculated as follows: ( (87 Excellents x 5) + (20 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 115 Ratings = 4.687
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.508 Points relating to the number of positive Reviews for Westview Lodge Care Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8. 9 Positive Reviews ÷ 14.8 = 0.608
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Jul 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (4)

Meet the Team (1)

Care

Care Team

Job Title: The Care Team

Meet our care team at Westview Lodge.

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