Westview Lodge Care Home

124a West View Road, Hartlepool TS24 0BW
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9.2 91 Reviews
  • Westview Lodge Care Home, Hartlepool
Westview Lodge Care Home in Hartlepool is just a short walk from the beautiful seafront, offering residential, respite, palliative, dementia residential and intermediate care.

The dedicated and friendly team treats each resident as an individual and aim to make their stay as comfortable and enjoyable as possible. The home's chef and catering team create both nutritious and tasty meals for residents to enjoy, prepared with fresh and seasonal ingredients.

Residents are encouraged to personalise their rooms to create a homely feel and soak up the sun in the lovely garden on a beautiful day.

The home has a strong connection with the local community and the varied activities programme has something for everyone - lots of socialising or quiet time if preferred, and pursuing hobbies and interests are encouraged.

The home has a separate transitional/rehabilitation unit to support residents with recovery and skills development for a 6 week period. This unit has physiotherapy and Occupational Therapy health input and the aim is for the residents to return home if appropriate.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 74 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1210
  • Self-Funded Residential Dementia Care: from £1265
  • RESPITE Self-Funded Residential Care: from £1210
  • RESPITE Self-Funded Residential Dementia Care: from £1265

Fees are Fully Inclusive however Podiatry ,Hairdressing & Accompanied GP/Hospital appointments are chargeable extras.

These prices are only a guideline, please contact Westview Lodge Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Tracy Hall (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2019
  • Number of floors: 1

Room Information

  • Single Rooms (74)
  • Couples/Companion Rooms (0)

Visiting

  • Visitors Always Welcome

Parking

  • Ample on site parking.

Westview Lodge Care Home Reviews (91)

9.2

Westview Lodge Care Home has a Review Score of 9.2 (9.195) out of 10, based on 10 reviews in the last 2 years.
Over all time Westview Lodge Care Home has 91 reviews.

Overall Experience
  • 65
  • 20
  • 5
  • 1
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Date Published
  • 91
  • 2
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  • 10
  • 81
Reviewer Connection to Westview Lodge Care Home
  • 21
  • 17
  • 12
  • 6
  • 5
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  • 4
  • 3
  • 2
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  • 1
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Total of 91, showing 81-91
Review from William T (Resident) published on 4 October 2017 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Good
Reply from Ronnie Cavanagh, Digital Marketing Executive at Westview Lodge Care Home

Thank you, William, for sharing your experience of Westview Lodge Care Home. We really appreciate your feedback. Have a wonderful day.

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Review from Edna H (Resident) published on 4 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found it very good. Staff and everyone have been very helpful. Meals are lovely.
Reply from Ronnie Cavanagh, Digital Marketing Executive at Westview Lodge Care Home

Thank you, Edna, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience with Westview Lodge Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from Ian L (Friend of Resident) published on 28 September 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My friend is very well looked after; the staff here recognise my friend's needs and meet them fully. I am satisfied that medical care is good and records are up to date. I have been present at all her annual reviews. The local council are also pleased with all aspects of the care plan.
Westview Lodge
can be counted upon to contact me immediately on such occasions when hospitalisation due to falls etc. occur and are aware that I have been delegated the power of finance and health attorney.
We have formed a close relationship over the five plus years that my friend has resided here, and look forward to the next five at this world class care establishment.
Reply from Ronnie Cavanagh, Digital Marketing Executive at Westview Lodge Care Home

Thank you, Ian, for your comments about your recent experience at Westview Lodge Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. We look forward to seeing you again, take care!

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Review from Esther B (Daughter of Resident) published on 28 September 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been a resident for approximately 4 years here and we have been very happy with the conditions and care.


Any problems are quickly resolved. As this is a relatively small care home, this ideally suited my mother's needs.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Westview Lodge Care Home

Thank you, Esther, for your comments about your recent experience at Westview Lodge Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We hope to see you soon. Take Care!

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Review from Stella H (Resident) published on 25 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I've been treated with kindness, respect and care. Second to none.
Reply from Ronnie Cavanagh, Digital Marketing Executive at Westview Lodge Care Home

Thank you, Stella, for sharing your experience of Westview Care Home. We really appreciate you taking the time to let us know how we are doing. Have a fantastic day!

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Review from Leondard S (Son of Resident) published on 25 September 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I call to see my mother about 4 times a week and have found the care standard to be 'acceptable' to 'good'. A little more attention could be applied to details like location of false teeth and hearing aids as Mam has a tendency to misplace them - both teeth and hearing aids have had to be replaced whilst
she has been here.


Also my sister takes my mam's washing home to do, due to items of clothing going missing.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Westview Lodge Care Home

Thank you, Leondard, we appreciate you taking the time to give us feedback at Westview Lodge Care Home. All of our staff are committed to providing the best possible care experience for all of our residents. We are sorry to hear that there have been some areas where you have not been satisfied. Please contact the Home Manager who would welcome the opportunity to address your points in more detail. Thanks again and have a wonderful day!

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Review from Alan D (Son of Resident) published on 25 September 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Both my father and mother have been residents and I am satisfied with the care and support they received. The staff are first class, as nothing is ever too much trouble.
Reply from Ronnie Cavanagh, Digital Marketing Executive at Westview Lodge Care Home

Thank you, Alan, for your kind comments about your recent experience at Westview Lodge Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from Margaret H (Sister of Resident) published on 8 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always a welcome when you arrive. Staff are very caring and helpful. I feel my sister is well taken care of and a nice cup of tea is enjoyed.
Reply from Ronnie Cavanagh, Digital Marketing Executive at Westview Lodge Care Home

Thank you, Margaret, for your comments about your experience at Westview Lodge Care Home and the staff. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care your sister receives. You are always welcome at Westview Lodge and there will always be a cup of tea ready for you!

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Review from Mary F (Resident) assisted by family/friend published on 8 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm very well looked after. I love the music and entertainment. The staff are lovely and look after me well. I lie in bed and think how lucky I am.
Reply from Ronnie Cavanagh, Digital Marketing Executive at Westview Lodge Care Home

Thank you, Mary, for your comments about your recent experience at Westview Lodge Care Home. We are happy to hear you are enjoying our activities at the home and we appreciate your kind words about the staff who work here. It is rewarding to have their hard work recognised. We are lucky to have you as part of the family here at Westview Lodge.

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Review from Stephen L (Son of Resident) published on 12 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very warm and friendly atmosphere where all the staff are very helpful to the families and residents of the Lodge. A wide range of activities are available to residents and everyone is encouraged to join in. The food always comes to a high standard and represents the high standards Westview Lodge
presents all round.
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Review from Joseph B (Relative of Resident) published on 1 December 2015 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Everything seems in order. I'm happy if my relative is happy. We visit regularly and all relatives seem happy.
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Current Review Score: 9.2 (9.195)

Overview of Review Score

The Review Score of 9.2 (9.195) out of 10 for Westview Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.5 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.687 for Westview Lodge Care Home is calculated as follows: ( (87 Excellents x 5) + (20 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 115 Ratings = 4.687
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.508 Points relating to the number of positive Reviews for Westview Lodge Care Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8. 9 Positive Reviews ÷ 14.8 = 0.608
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Jul 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (4)

Meet the Team (1)

Care

Care Team

Job Title: The Care Team

Meet our care team at Westview Lodge.

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