Westview Lodge Care Home

124a West View Road, Hartlepool TS24 0BW
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9.7 102 Reviews
  • Westview Lodge Care Home, Hartlepool
Westview Lodge Care Home in Hartlepool is just a short walk from the beautiful seafront, offering residential, respite, palliative, dementia residential and intermediate care.

The dedicated and friendly team treats each resident as an individual and aim to make their stay as comfortable and enjoyable as possible. The home's chef and catering team create both nutritious and tasty meals for residents to enjoy, prepared with fresh and seasonal ingredients.

Residents are encouraged to personalise their rooms to create a homely feel and soak up the sun in the lovely garden on a beautiful day.

The home has a strong connection with the local community and the varied activities programme has something for everyone - lots of socialising or quiet time if preferred, and pursuing hobbies and interests are encouraged.

The home has a separate transitional/rehabilitation unit to support residents with recovery and skills development for a 6 week period. This unit has physiotherapy and Occupational Therapy health input and the aim is for the residents to return home if appropriate.
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Care Provided by Westview Lodge Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 74 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1210
  • Self-Funded Residential Dementia Care: from £1265
  • RESPITE Self-Funded Residential Care: from £1210
  • RESPITE Self-Funded Residential Dementia Care: from £1265

Fees are Fully Inclusive however Podiatry ,Hairdressing & Accompanied GP/Hospital appointments are chargeable extras.

These prices are only a guideline, please contact Westview Lodge Care Home to find out the exact price for your requirements.

Contact Westview Lodge Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Westview Lodge Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Tracy Hill (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2019
  • Number of floors: 1

Room Information

  • Single Rooms (74)
  • Couples/Companion Rooms (0)

Visiting

  • Visitors Always Welcome

Parking

  • Ample on site parking.

Westview Lodge Care Home Reviews (102)

9.7

Westview Lodge Care Home has a Review Score of 9.7 (9.668) out of 10, based on 21 reviews in the last 2 years.
Over all time Westview Lodge Care Home has 102 reviews.

Overall Experience
  • 74
  • 21
  • 6
  • 1
  • 0
Date Published
  • 102
  • 13
  • 13
  • 21
  • 81
Reviewer Connection to Westview Lodge Care Home
  • 24
  • 17
  • 14
  • 7
  • 5
  • 4
  • 4
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 102, showing 81-100
Review from G R (Resident) published on 23 November 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very good.
Reply from Ronnie Cavanagh, Digital Marketing Executive at Westview Lodge Care HomeThank you for sharing your recent experience with us here at Westview Lodge Care Home. We really appreciate you taking the time to let us know how we are doing. Have a wonderful day!
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Review from Kim W (Wife of Resident) published on 23 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband came to Westview Lodge Care Home in October. We are very pleased with all aspects of care and physio that he is receiving. The staff are very nice, helpful, knowledgeable about the care that they give.
Reply from Ronnie Cavanagh, Digital Marketing Executive at Westview Lodge Care HomeThank you, Kim, for your comments about your recent experience at Westview Lodge Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We're happy you found our staff to be so supportive and it's experiences like yours that really keep us motivated! Thanks again, have a wonderful day!
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Review from C T (Resident) published on 23 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I think the staff are very good and look after you very well. Food is very good and I like the fact that family can come in at all times to visit, that makes people feel better.
Reply from Ronnie Cavanagh, Digital Marketing Executive at Westview Lodge Care HomeThank you for your kind comments about your experience of Westview Lodge Care Home. We really appreciate you taking the time to let us know how we are doing. It really means a lot to us. If there's anything more we can do, please let us know. Take care!
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Review from Denise B (Daughter of Resident) published on 13 November 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are really nice and helpful. Rooms are nice and clean. Meals are lovely.
Reply from Ronnie Cavanagh, Digital Marketing Executive at Westview Lodge Care HomeThank you, Denise, for your praise and kind comments about our team here at Westview Lodge Care Home. We are very happy to have provided you with such a positive experience! Please let us know if there is anything more we can do. Have a lovely day.
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Review from Leonard W B (Resident) published on 13 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
No complaints.
Reply from Ronnie Cavanagh, Digital Marketing Executive at Westview Lodge Care HomeThank you, Leonard, for sharing your experience of Westview Lodge Care Home. We really appreciate your feedback. Have a wonderful day.
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Review from Keith M (Resident) published on 13 November 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I like going out with the carers and all the activities.
Reply from Ronnie Cavanagh, Digital Marketing Executive at Westview Lodge Care HomeThank you, Keith, for sharing your experience of Westview Lodge Care Home. It is great to hear you are enjoying the activities and time out with the carers. We really appreciate your feedback. Have a wonderful day.
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Review from Molly R (Resident) published on 13 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall standard extremely high. (Very impressed). More than fills my expectations. Food very good.
Reply from Ronnie Cavanagh, Digital Marketing Executive at Westview Lodge Care HomeThank you, Molly, for taking the time to let us know how we are doing at Westview Lodge Care Home. We're happy we could meet your expectations and that you are enjoying the wide range of food prepared by our team! Your wonderful feedback and rating mean a lot to us. Have a fantastic day!
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Review from Lilian W (Resident) published on 13 November 2017 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
All staff are helpful, friendly and lovely.
Reply from Ronnie Cavanagh, Digital Marketing Executive at Westview Lodge Care HomeThank you, Lilian, for your praise and kind comments about our team. We really appreciate you taking the time to let us know how we are doing at Westview Lodge Care Home. If there is anything more we can do please let us know. Have a wonderful day!
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Review from M G (Son of Resident) published on 13 October 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Good care seems to have been given.
Reply from Ronnie Cavanagh, Digital Marketing Executive at Westview Lodge Care HomeThank you, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience with Westview Lodge Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
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Review from Christine W (Daughter of Resident) published on 12 October 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother is well looked after and safe and secure in the lodge, which gives me peace of mind to know. The staff really look after her and make her feel like family. I can't thank them enough.
Reply from Ronnie Cavanagh, Digital Marketing Executive at Westview Lodge Care HomeThank you, Christine, for your comments about your recent experience at Westview Lodge Care Home. Our residents’ well-being is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
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Review from Frank H (Husband of Resident) published on 6 October 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife is a stroke case, therefore mentally sound and treating as a dementia case is not appropriate. Staff are really caring. The physiotherapy attention is marvellous. Thank you.
Reply from Ronnie Cavanagh, Digital Marketing Executive at Westview Lodge Care HomeThank you, Frank, for your comments about your recent experience at Westview Lodge Care Home. Our residents’ well-being is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
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Review from William T (Resident) published on 4 October 2017 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Good
Reply from Ronnie Cavanagh, Digital Marketing Executive at Westview Lodge Care HomeThank you, William, for sharing your experience of Westview Lodge Care Home. We really appreciate your feedback. Have a wonderful day.
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Review from Edna H (Resident) published on 4 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found it very good. Staff and everyone have been very helpful. Meals are lovely.
Reply from Ronnie Cavanagh, Digital Marketing Executive at Westview Lodge Care HomeThank you, Edna, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience with Westview Lodge Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
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Review from Ian L (Friend of Resident) published on 28 September 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My friend is very well looked after; the staff here recognise my friend's needs and meet them fully. I am satisfied that medical care is good and records are up to date. I have been present at all her annual reviews. The local council are also pleased with all aspects of the care plan.
Westview Lodge
can be counted upon to contact me immediately on such occasions when hospitalisation due to falls etc. occur and are aware that I have been delegated the power of finance and health attorney.
We have formed a close relationship over the five plus years that my friend has resided here, and look forward to the next five at this world class care establishment.
Reply from Ronnie Cavanagh, Digital Marketing Executive at Westview Lodge Care HomeThank you, Ian, for your comments about your recent experience at Westview Lodge Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. We look forward to seeing you again, take care!
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Review from Esther B (Daughter of Resident) published on 28 September 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been a resident for approximately 4 years here and we have been very happy with the conditions and care.


Any problems are quickly resolved. As this is a relatively small care home, this ideally suited my mother's needs.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Westview Lodge Care HomeThank you, Esther, for your comments about your recent experience at Westview Lodge Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We hope to see you soon. Take Care!
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Review from Stella H (Resident) published on 25 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I've been treated with kindness, respect and care. Second to none.
Reply from Ronnie Cavanagh, Digital Marketing Executive at Westview Lodge Care HomeThank you, Stella, for sharing your experience of Westview Care Home. We really appreciate you taking the time to let us know how we are doing. Have a fantastic day!
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Review from Leondard S (Son of Resident) published on 25 September 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I call to see my mother about 4 times a week and have found the care standard to be 'acceptable' to 'good'. A little more attention could be applied to details like location of false teeth and hearing aids as Mam has a tendency to misplace them - both teeth and hearing aids have had to be replaced whilst
she has been here.


Also my sister takes my mam's washing home to do, due to items of clothing going missing.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Westview Lodge Care HomeThank you, Leondard, we appreciate you taking the time to give us feedback at Westview Lodge Care Home. All of our staff are committed to providing the best possible care experience for all of our residents. We are sorry to hear that there have been some areas where you have not been satisfied. Please contact the Home Manager who would welcome the opportunity to address your points in more detail. Thanks again and have a wonderful day!
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Review from Alan D (Son of Resident) published on 25 September 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Both my father and mother have been residents and I am satisfied with the care and support they received. The staff are first class, as nothing is ever too much trouble.
Reply from Ronnie Cavanagh, Digital Marketing Executive at Westview Lodge Care HomeThank you, Alan, for your kind comments about your recent experience at Westview Lodge Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
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Review from Margaret H (Sister of Resident) published on 8 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always a welcome when you arrive. Staff are very caring and helpful. I feel my sister is well taken care of and a nice cup of tea is enjoyed.
Reply from Ronnie Cavanagh, Digital Marketing Executive at Westview Lodge Care HomeThank you, Margaret, for your comments about your experience at Westview Lodge Care Home and the staff. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care your sister receives. You are always welcome at Westview Lodge and there will always be a cup of tea ready for you!
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Review from Mary F (Resident) assisted by family/friend published on 8 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm very well looked after. I love the music and entertainment. The staff are lovely and look after me well. I lie in bed and think how lucky I am.
Reply from Ronnie Cavanagh, Digital Marketing Executive at Westview Lodge Care HomeThank you, Mary, for your comments about your recent experience at Westview Lodge Care Home. We are happy to hear you are enjoying our activities at the home and we appreciate your kind words about the staff who work here. It is rewarding to have their hard work recognised. We are lucky to have you as part of the family here at Westview Lodge.
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Current Review Score: 9.7 (9.668)

Overview of Review Score

The Review Score of 9.7 (9.668) out of 10 for Westview Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.693 for Westview Lodge Care Home is calculated as follows: ( (190 Excellents x 5) + (35 Goods x 4) + (18 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 244 Ratings = 4.693
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.975 Points relating to the number of positive Reviews for Westview Lodge Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.975
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Jul 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (4)

Meet the Team (1)

Care

Care Team

Job Title: The Care Team

Meet our care team at Westview Lodge.

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