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Westview Lodge Care Home

124a West View Road, Hartlepool, Cleveland & Teesside TS24 0BW
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Westview Lodge Care Home, Hartlepool
Westview Lodge Care Home, Hartlepool
Westview Lodge Care Home, Hartlepool

Westview Lodge Care Home in Hartlepool is just a short walk from the beautiful seafront, offering residential, respite, palliative, dementia residential and intermediate care.

The dedicated and friendly team treats each resident as an individual and aim to make their stay as comfortable and enjoyable as possible. The home's chef and catering team create both nutritious and tasty meals for residents to enjoy, prepared with fresh and seasonal ingredients.

Residents are encouraged...  

Care Provided by Westview Lodge Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 74 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,285From £1,285
Residential Dementia CareFrom £1,340From £1,340

Fees are Fully Inclusive however Podiatry ,Hairdressing & Accompanied GP/Hospital appointments are chargeable extras.

Contact Westview Lodge Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Tracy Hill(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: -1
  • Last Refurbishment: 2019
  • Number of floors: 1

Room Information

  • Single Rooms (74)

Visiting

  • Visitors Always Welcome

Parking

  • Ample on site parking.

Westview Lodge Care Home Reviews (104)

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9.6

Westview Lodge Care Home has a Review Score of 9.6 (9.592) out of 10, based on 19 reviews in the last 2 years. Over all time Westview Lodge Care Home has 104 reviews.

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Review from Barbara E (Resident / Service User) published on 27 November 2017 Submitted via Postal Card
Overall Experience

Wonderful and I am most grateful for all the help I have had while being here.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Westview Lodge Care Home

Thank you, Barbara, for sharing your experience of Westview Lodge Care Home. We are really pleased to hear that it has been so positive. We really appreciate you taking the time to let us know how we are doing. If there is anything more we can do, please let us know. Have a wonderful day.

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Review from Dave B (Relative of Resident) published on 27 November 2017 Submitted via Postal Card
Overall Experience

The staff and carers are the best you could have.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Westview Lodge Care Home

Thank you, Dave, for your kind comments about the staff here at Westview Lodge Care Home. We're happy you have found our staff to be so supportive during your experience here. If there is anything more we can do for you, please let us know and we will be happy to help. Have a lovely day.

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Review from G R (Resident / Service User) published on 23 November 2017 Submitted via Postal Card
Overall Experience

Very good.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Westview Lodge Care Home

Thank you for sharing your recent experience with us here at Westview Lodge Care Home. We really appreciate you taking the time to let us know how we are doing. Have a wonderful day!

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Review from Kim W (Wife of Resident) published on 23 November 2017 Submitted via Postal Card
Overall Experience

My husband came to Westview Lodge Care Home in October. We are very pleased with all aspects of care and physio that he is receiving. The staff are very nice, helpful, knowledgeable about the care that they give.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Westview Lodge Care Home

Thank you, Kim, for your comments about your recent experience at Westview Lodge Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We're happy you found our staff to be so supportive and it's experiences like yours that really keep us motivated! Thanks again, have a wonderful day!

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Review from C T (Resident / Service User) published on 23 November 2017 Submitted via Postal Card
Overall Experience

I think the staff are very good and look after you very well. Food is very good and I like the fact that family can come in at all times to visit, that makes people feel better.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Westview Lodge Care Home

Thank you for your kind comments about your experience of Westview Lodge Care Home. We really appreciate you taking the time to let us know how we are doing. It really means a lot to us. If there's anything more we can do, please let us know. Take care!

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Review from Denise B (Daughter of Resident) published on 13 November 2017 Submitted via Postal Card
Overall Experience

Staff are really nice and helpful. Rooms are nice and clean. Meals are lovely.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Westview Lodge Care Home

Thank you, Denise, for your praise and kind comments about our team here at Westview Lodge Care Home. We are very happy to have provided you with such a positive experience! Please let us know if there is anything more we can do. Have a lovely day.

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Review from Leonard W B (Resident / Service User) published on 13 November 2017 Submitted via Postal Card
Overall Experience

No complaints.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Westview Lodge Care Home

Thank you, Leonard, for sharing your experience of Westview Lodge Care Home. We really appreciate your feedback. Have a wonderful day.

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Review from Keith M (Resident / Service User) published on 13 November 2017 Submitted via Postal Card
Overall Experience

I like going out with the carers and all the activities.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Westview Lodge Care Home

Thank you, Keith, for sharing your experience of Westview Lodge Care Home. It is great to hear you are enjoying the activities and time out with the carers. We really appreciate your feedback. Have a wonderful day.

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Review from Molly R (Resident / Service User) published on 13 November 2017 Submitted via Postal Card
Overall Experience

Overall standard extremely high. (Very impressed). More than fills my expectations. Food very good.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Westview Lodge Care Home

Thank you, Molly, for taking the time to let us know how we are doing at Westview Lodge Care Home. We're happy we could meet your expectations and that you are enjoying the wide range of food prepared by our team! Your wonderful feedback and rating mean a lot to us. Have a fantastic day!

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Review from Lilian W (Resident / Service User) published on 13 November 2017 Submitted via Postal Card
Overall Experience

All staff are helpful, friendly and lovely.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Westview Lodge Care Home

Thank you, Lilian, for your praise and kind comments about our team. We really appreciate you taking the time to let us know how we are doing at Westview Lodge Care Home. If there is anything more we can do please let us know. Have a wonderful day!

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Review from M G (Son of Resident) published on 13 October 2017 Submitted via Postal Card
Overall Experience

Good care seems to have been given.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Westview Lodge Care Home

Thank you, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience with Westview Lodge Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from Christine W (Daughter of Resident) published on 12 October 2017 Submitted via Postal Card
Overall Experience

My mother is well looked after and safe and secure in the lodge, which gives me peace of mind to know. The staff really look after her and make her feel like family. I can't thank them enough.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Westview Lodge Care Home

Thank you, Christine, for your comments about your recent experience at Westview Lodge Care Home. Our residents’ well-being is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from Frank H (Husband of Resident) published on 6 October 2017 Submitted via Postal Card
Overall Experience

My wife is a stroke case, therefore mentally sound and treating as a dementia case is not appropriate. Staff are really caring. The physiotherapy attention is marvellous. Thank you.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Westview Lodge Care Home

Thank you, Frank, for your comments about your recent experience at Westview Lodge Care Home. Our residents’ well-being is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from William T (Resident / Service User) published on 4 October 2017 Submitted via Postal Card
Overall Experience

Good

Reply from Ronnie Cavanagh, Digital Marketing Executive at Westview Lodge Care Home

Thank you, William, for sharing your experience of Westview Lodge Care Home. We really appreciate your feedback. Have a wonderful day.

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Review from Edna H (Resident / Service User) published on 4 October 2017 Submitted via Postal Card
Overall Experience

I have found it very good. Staff and everyone have been very helpful. Meals are lovely.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Westview Lodge Care Home

Thank you, Edna, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience with Westview Lodge Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from Ian L (Friend of Resident) published on 28 September 2017 Submitted via Postal Card
Overall Experience
My friend is very well looked after; the staff here recognise my friend's needs and meet them fully. I am satisfied that medical care is good and records are up to date. I have been present at all her annual reviews. The local council are also pleased with all aspects of the care plan.
Westview Lodge can be counted upon to contact me immediately on such occasions when hospitalisation due to falls etc. occur and are aware that I have been delegated the power of finance and health attorney.

We have formed a close relationship over the five plus years that my friend has resided here, and look forward to the next five at this world class care establishment.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Westview Lodge Care Home

Thank you, Ian, for your comments about your recent experience at Westview Lodge Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for...  

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Review from Esther B (Daughter of Resident) published on 28 September 2017 Submitted via Postal Card
Overall Experience

My mother has been a resident for approximately 4 years here and we have been very happy with the conditions and care.

Any problems are quickly resolved. As this is a relatively small care home, this ideally suited my mother's needs.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Westview Lodge Care Home

Thank you, Esther, for your comments about your recent experience at Westview Lodge Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We hope to see you soon. Take Care!

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Review from Stella H (Resident / Service User) published on 25 September 2017 Submitted via Postal Card
Overall Experience

I've been treated with kindness, respect and care. Second to none.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Westview Lodge Care Home

Thank you, Stella, for sharing your experience of Westview Care Home. We really appreciate you taking the time to let us know how we are doing. Have a fantastic day!

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Review from Leondard S (Son of Resident) published on 25 September 2017 Submitted via Postal Card
Overall Experience

I call to see my mother about 4 times a week and have found the care standard to be 'acceptable' to 'good'. A little more attention could be applied to details like location of false teeth and hearing aids as Mam has a tendency to misplace them - both teeth and hearing aids have had to be replaced whilst she has been here.

Also my sister takes my mam's washing home to do, due to items of clothing going missing.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Westview Lodge Care Home

Thank you, Leondard, we appreciate you taking the time to give us feedback at Westview Lodge Care Home. All of our staff are committed to providing the best possible care experience for all of our residents. We are sorry to hear that there have been some areas where you have not been satisfied....  

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Review from Alan D (Son of Resident) published on 25 September 2017 Submitted via Postal Card
Overall Experience

Both my father and mother have been residents and I am satisfied with the care and support they received. The staff are first class, as nothing is ever too much trouble.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Westview Lodge Care Home

Thank you, Alan, for your kind comments about your recent experience at Westview Lodge Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 July 2022
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

There are no news items for Westview Lodge Care Home.

Upcoming Events

There are no upcoming events for Westview Lodge Care Home.

Awards / Recognitions (4)

Accreditations

There are no accreditations posted yet for Westview Lodge Care Home.

Meet the Team (3)

Tracy Hill
Tracy HillJob Title:Home ManagerJoined: 2025

Tracy supports the day-to-day running of the home, making sure it is safe, welcoming and caring. She enjoys building positive relationships with residents, their families and the professionals she works with, who can all expect open communication, kindness and a friendly manner. Her goal is to create a happy, supportive environment where everyone feels valued.

Karen Hansford
Karen HansfordJob Title:Deputy Home ManagerJoined: 2023

Karen supports the Home Manager while working alongside the wider team. She plays an active role in supporting veterans within the home and organising events for them, and is also the home's moving and handling facilitator. She is committed to meeting residents' wellbeing and promoting their independence. Meet our care team at Westview Lodge.

Mark Thompson
Mark ThompsonJob Title:Head ChefJoined: 2025

Mark cooks lunch and the evening meal for all residents each day. For [him/her], the real achievement is simple: residents who are happy and enjoy their food. Families can expect wholesome, home-cooked meals for their loved one in care.

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