






Westview Lodge Care Home in Hartlepool is just a short walk from the beautiful seafront, offering residential, respite, palliative, dementia residential and intermediate care.
The dedicated and friendly team treats each resident as an individual and aim to make their stay as comfortable and enjoyable as possible. The home's chef and catering team create both nutritious and tasty meals for residents to enjoy, prepared with fresh and seasonal ingredients.
Residents are encouraged...
Care Provided by Westview Lodge Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Eating Disorders
- Alcohol / Drug Misuse
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 74 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees are Fully Inclusive however Podiatry ,Hairdressing & Accompanied GP/Hospital appointments are chargeable extras.
The price(s) shown are provided by the care home. Contact Westview Lodge Care Home for full pricing details and T&Cs.
Contact Westview Lodge Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Marton Care Homes Ltd
- Private Owned
Person in charge
- Tracy Hill(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: -1
- Last Refurbishment: 2019
- Number of floors: 1
Room Information
- Single Rooms (74)
Visiting
- Visitors Always Welcome
Parking
- Ample on site parking.
Westview Lodge Care Home Reviews (104)
Westview Lodge Care Home has a Review Score of 9.6 (9.592) out of 10, based on 19 reviews in the last 2 years.
Over all time Westview Lodge Care Home has 104 reviews.
Friendly, helpful staff. Very pleased with the progress my wife made in rehabilitation.
I did not want to come to West View Lodge. I wanted to stay at home. But, now that I am settled here I have to say how good it is. All the staff are so kind and caring. Nothing is too much for them and I am so very grateful to every one of them. Thank you all so very much.
Definitely would recommend the staff are excellent and very friendly with me. The food is lovely you just get too much. The care home is very homely, and welcoming. I’ve been in before and choose to come back because of the treatment I received here last time as well.
My mother has lived in Westview lodge for around 2 years now. I feel more relaxed now knowing that my mam has carers with her over a 24 hour period. If I have raised any concerns they have been addressed straight away.
This home provides an excellent, consistent level of care for its service users. Warm, welcoming, and extremely friendly staff. Excellent facilities and high standards of care and compassion. I would highly recommend to anyone considering the need for care of a loved one.
I cannot praise the staff enough, especially during this recent COVID pandemic. Everyone, from the cleaners to the manager has been amazing. Several of the staff have assisted my mother to FaceTime which has been invaluable when visiting the home has been restricted. I cannot thank them enough for all they are doing to keep my mother safe.
I would highly recommend West View Lodge. It is a lovely friendly home, they have looked after a family friend of mine who was on their rehab unit. The staff are very good, the home is clean and has a lovely feel when you visit.
Thank you very much for taking the time to give us feedback.
On more than one occasion my Mam was found with no pants or trousers on. one carer said she was going to ring us as she had no more clothes. When we looked in the wardrobe she had plenty. Carer came into her room pulling faces when she had to be hoisted. She was often told to wait to go to the toilet (30-40minutes) as they were getting lunch ready or someone else using the hoist. Which resulted in her having an accident. We had to ask for someone to look at her legs (looked like bleeding under the skin) they said they hadn’t noticed because they see her every day. Her tablets were often put on the table and they didn’t wait to ensure they were taken. The food was often cold and inedible. A carer was spotted on two occasions vaping in the corridor. We felt there was a lack of communication. The younger staff showed more compassion than the older staff. The security in and out of the building was excellent.
I have received the best care for the past three weeks. The carers are so happy to help and support you and provide you with advice. The physios have been marvellous and taught me the skills I need to manage at home. Also, the domestic staff have helped. Everyone cheered me up and amongst all the work they do they always have a smile. Me and my family are so grateful and I will miss you all. A big thank you for everything.
Thank you, BD, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Westview Lodge Care Home has been so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. We hope to see you again soon.
Excellent staff, always polite and helpful. Mam loves them.
Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. We hope to see you again soon.
Clean home.
Friendly staff.
On the whole a nice, welcoming home.
Thank you for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.
We are very pleased with the care and attention Mam receives. I can't fault the manager and all the staff at the home.
Good clean standards.
Thank you, Debra, for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. We hope to see you again soon.
Everything fine, I'm fine and I'm happy.
Thank you for letting us know how we are doing at Westview Lodge Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.
Visited my friend in Westview Lodge Care Home just before Christmas. He seemed very content where he is. The staff were pleasant and the manager seemed very kind and caring.
Thank you for your comments and for sharing your experience of Westview Lodge Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing. We hope to see you again soon.
The staff are wonderful, so caring. I am very impressed with the care. The food is excellent. Everyone is so helpful and caring.
Thank you, Jean, for your comments about your recent experience at Westview Lodge Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.
The review went very well and different subjects and ideas were discussed. We get an update on our resident's health and behaviour which puts our mind at rest.
Thank you for letting us know how we are doing at Westview Lodge Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.
Overall very happy with the care my grandad has received whilst in the home.
Thank you, Helen, for taking the time to share your recent experience of Westview Lodge Care Home. We are happy to hear it has been so positive and that you have been so pleased with the quality of our care. Have a wonderful day.
The care received to both my Aunty and family has been excellent. Her privacy and dignity are maintained at all times. The level of attention to her hygiene and pain control has been 10 out of 10.
Thank you, Maureen, for taking the time to leave a review for us at Westview Lodge Care Home. We're happy we could meet your expectations! Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. Thank you once again, and have a fantastic day!
A well-run home my auntie is well looked after nothing is too much trouble. Staff very friendly and approachable.
Thank you, Lynne, for your praise and kind comments about our team here at Westview Lodge Care Home. We really appreciate you taking the time to let us know how we are doing and its great to hear that your experience has been so positive. We look forward to seeing you again soon. Take care!
Quite comfortable, staff friendly and courteous, listen to me when ask questions. Could do with better beds and bedroom furniture. Meals are adequate would prefer a hot dessert at tea time especially during winter months.
Thank you, Mavis, for taking the time to let us know how we are doing here at Westview Lodge Care Home. We're happy you have found our staff to be so supportive. We appreciate all of your comments and will be happy to discuss these points with you further as we strive to make your experience here at the home even better!
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 19 July 2022Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Westview Lodge Care Home.
There are no upcoming events for Westview Lodge Care Home.
Awards / Recognitions (4)
- 28 Feb 2023Recipient: Marton Care Homes Ltd
- 30 Jun 2022Recipient: Westview Lodge Care Home
- 30 Jun 2022Recipient: Marton Care Homes Ltd
Accreditations
There are no accreditations posted yet for Westview Lodge Care Home.
Meet the Team (3)

Tracy supports the day-to-day running of the home, making sure it is safe, welcoming and caring. She enjoys building positive relationships with residents, their families and the professionals she works with, who can all expect open communication, kindness and a friendly manner. Her goal is to create a happy, supportive environment where everyone feels valued.

Karen supports the Home Manager while working alongside the wider team. She plays an active role in supporting veterans within the home and organising events for them, and is also the home's moving and handling facilitator. She is committed to meeting residents' wellbeing and promoting their independence. Meet our care team at Westview Lodge.

Mark cooks lunch and the evening meal for all residents each day. For [him/her], the real achievement is simple: residents who are happy and enjoy their food. Families can expect wholesome, home-cooked meals for their loved one in care.
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