Westview Lodge Care Home

124a West View Road, Hartlepool TS24 0BW
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9.7 102 Reviews
  • Westview Lodge Care Home, Hartlepool
Westview Lodge Care Home in Hartlepool is just a short walk from the beautiful seafront, offering residential, respite, palliative, dementia residential and intermediate care.

The dedicated and friendly team treats each resident as an individual and aim to make their stay as comfortable and enjoyable as possible. The home's chef and catering team create both nutritious and tasty meals for residents to enjoy, prepared with fresh and seasonal ingredients.

Residents are encouraged to personalise their rooms to create a homely feel and soak up the sun in the lovely garden on a beautiful day.

The home has a strong connection with the local community and the varied activities programme has something for everyone - lots of socialising or quiet time if preferred, and pursuing hobbies and interests are encouraged.

The home has a separate transitional/rehabilitation unit to support residents with recovery and skills development for a 6 week period. This unit has physiotherapy and Occupational Therapy health input and the aim is for the residents to return home if appropriate.
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Care Provided by Westview Lodge Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 74 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1210
  • Self-Funded Residential Dementia Care: from £1265
  • RESPITE Self-Funded Residential Care: from £1210
  • RESPITE Self-Funded Residential Dementia Care: from £1265

Fees are Fully Inclusive however Podiatry ,Hairdressing & Accompanied GP/Hospital appointments are chargeable extras.

These prices are only a guideline, please contact Westview Lodge Care Home to find out the exact price for your requirements.

Contact Westview Lodge Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Westview Lodge Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Tracy Hill (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2019
  • Number of floors: 1

Room Information

  • Single Rooms (74)
  • Couples/Companion Rooms (0)

Visiting

  • Visitors Always Welcome

Parking

  • Ample on site parking.

Westview Lodge Care Home Reviews (102)

9.7

Westview Lodge Care Home has a Review Score of 9.7 (9.668) out of 10, based on 21 reviews in the last 2 years.
Over all time Westview Lodge Care Home has 102 reviews.

Overall Experience
  • 74
  • 21
  • 6
  • 1
  • 0
Date Published
  • 102
  • 13
  • 13
  • 21
  • 81
Reviewer Connection to Westview Lodge Care Home
  • 24
  • 17
  • 14
  • 7
  • 5
  • 4
  • 4
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 102, showing 61-80
Review from P R (Respite Resident) published on 22 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Definitely would recommend the staff are excellent and very friendly with me. The food is lovely you just get too much. The care home is very homely, and welcoming. I’ve been in before and choose to come back because of the treatment I received here last time as well.
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Review from Allison H (Daughter of Resident) published on 22 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has lived in Westview lodge for around 2 years now. I feel more relaxed now knowing that my mam has carers with her over a 24 hour period. If I have raised any concerns they have been addressed straight away.
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Review from Andrew D (Nephew of Resident) published on 18 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
This home provides an excellent, consistent level of care for its service users. Warm, welcoming, and extremely friendly staff. Excellent facilities and high standards of care and compassion. I would highly recommend to anyone considering the need for care of a loved one.
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Review from Nichola B (Daughter of Resident) published on 18 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot praise the staff enough, especially during this recent COVID pandemic. Everyone, from the cleaners to the manager has been amazing. Several of the staff have assisted my mother to FaceTime which has been invaluable when visiting the home has been restricted. I cannot thank them enough for all
they are doing to keep my mother safe.
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Review from Lucy S (Friend of Resident) published on 19 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would highly recommend West View Lodge. It is a lovely friendly home, they have looked after a family friend of mine who was on their rehab unit. The staff are very good, the home is clean and has a lovely feel when you visit.
Reply from Amanda Cunningham, Operations Director at Westview Lodge Care HomeThank you very much for taking the time to give us feedback.
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Review from K F (Daughter of Resident) published on 13 May 2020 Submitted via Website • Report
Overall Experience 2.0 out of 5
On more than one occasion my Mam was found with no pants or trousers on. one carer said she was going to ring us as she had no more clothes. When we looked in the wardrobe she had plenty. Carer came into her room pulling faces when she had to be hoisted. She was often told to wait to go to the toilet
(30-40minutes) as they were getting lunch ready or someone else using the hoist. Which resulted in her having an accident. We had to ask for someone to look at her legs (looked like bleeding under the skin) they said they hadn’t noticed because they see her every day. Her tablets were often put on the table and they didn’t wait to ensure they were taken. The food was often cold and inedible. A carer was spotted on two occasions vaping in the corridor. We felt there was a lack of communication. The younger staff showed more compassion than the older staff. The security in and out of the building was excellent.
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Review from B D (Resident) published on 27 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have received the best care for the past three weeks. The carers are so happy to help and support you and provide you with advice. The physios have been marvellous and taught me the skills I need to manage at home. Also, the domestic staff have helped. Everyone cheered me up and amongst all the work
they do they always have a smile. Me and my family are so grateful and I will miss you all. A big thank you for everything.
Reply from Olivia Shields, Marketing Assistant at Westview Lodge Care HomeThank you, BD, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Westview Lodge Care Home has been so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. We hope to see you again soon.
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Review from M G (Daughter of Resident) published on 20 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent staff, always polite and helpful. Mam loves them.
Reply from Olivia Shields, Marketing Assistant at Westview Lodge Care HomeThank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. We hope to see you again soon.
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Review from M S (Niece of Resident) published on 11 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care.
Clean home.
Friendly staff.
On the whole a nice, welcoming home.
Reply from Olivia Shields, Marketing Assistant at Westview Lodge Care HomeThank you for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.
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Review from Debra H (Daughter of Resident) published on 16 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mam got admitted on 1st November 2019 to Westview Lodge and she loves it. Mam was only supposed to be there for two weeks respite but now she is full-time.
We are very pleased with the care and attention Mam receives. I can't fault the manager and all the staff at the home.
Good clean standards.
Reply from Olivia Shields, Marketing Assistant at Westview Lodge Care HomeThank you, Debra, for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. We hope to see you again soon.
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Review from A H (Resident) published on 15 October 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Everything fine, I'm fine and I'm happy.
Reply from Jasmine Bracken, Marketing Administrator at Westview Lodge Care HomeThank you for letting us know how we are doing at Westview Lodge Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.
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Review from S N (Friend of Resident) published on 27 February 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
Visited my friend in Westview Lodge Care Home just before Christmas. He seemed very content where he is. The staff were pleasant and the manager seemed very kind and caring.
Reply from Ronnie Cavanagh, Marketing at Westview Lodge Care HomeThank you for your comments and for sharing your experience of Westview Lodge Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing. We hope to see you again soon.
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Review from Jean T (Friend of Resident) published on 23 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are wonderful, so caring. I am very impressed with the care. The food is excellent. Everyone is so helpful and caring.
Reply from Ronnie Cavanagh, Marketing at Westview Lodge Care HomeThank you, Jean, for your comments about your recent experience at Westview Lodge Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.
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Review from R L (Brother-in-law of Resident) published on 23 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The review went very well and different subjects and ideas were discussed. We get an update on our resident's health and behaviour which puts our mind at rest.
Reply from Ronnie Cavanagh, Marketing at Westview Lodge Care HomeThank you for letting us know how we are doing at Westview Lodge Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.
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Review from Helen A (Granddaughter of Resident) published on 7 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall very happy with the care my grandad has received whilst in the home.
Reply from Ronnie Cavanagh, Digital Marketing Executive at Westview Lodge Care HomeThank you, Helen, for taking the time to share your recent experience of Westview Lodge Care Home. We are happy to hear it has been so positive and that you have been so pleased with the quality of our care. Have a wonderful day.
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Review from Maureen T (Niece of Resident) published on 19 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care received to both my Aunty and family has been excellent. Her privacy and dignity are maintained at all times. The level of attention to her hygiene and pain control has been 10 out of 10.
Reply from Ronnie Cavanagh, Digital Marketing Executive at Westview Lodge Care HomeThank you, Maureen, for taking the time to leave a review for us at Westview Lodge Care Home. We're happy we could meet your expectations! Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. Thank you once again, and have a fantastic day!
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Review from Lynne L (Niece of Resident) published on 13 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A well-run home my auntie is well looked after nothing is too much trouble. Staff very friendly and approachable.
Reply from Ronnie Cavanagh, Digital Marketing Executive at Westview Lodge Care HomeThank you, Lynne, for your praise and kind comments about our team here at Westview Lodge Care Home. We really appreciate you taking the time to let us know how we are doing and its great to hear that your experience has been so positive. We look forward to seeing you again soon. Take care!
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Review from Mavis M (Resident) published on 13 December 2017 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Quite comfortable, staff friendly and courteous, listen to me when ask questions. Could do with better beds and bedroom furniture. Meals are adequate would prefer a hot dessert at tea time especially during winter months.
Reply from Ronnie Cavanagh, Digital Marketing Executive at Westview Lodge Care HomeThank you, Mavis, for taking the time to let us know how we are doing here at Westview Lodge Care Home. We're happy you have found our staff to be so supportive. We appreciate all of your comments and will be happy to discuss these points with you further as we strive to make your experience here at the home even better!
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Review from Barbara E (Resident) published on 27 November 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Wonderful and I am most grateful for all the help I have had while being here.
Reply from Ronnie Cavanagh, Digital Marketing Executive at Westview Lodge Care HomeThank you, Barbara, for sharing your experience of Westview Lodge Care Home. We are really pleased to hear that it has been so positive. We really appreciate you taking the time to let us know how we are doing. If there is anything more we can do, please let us know. Have a wonderful day.
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Review from Dave B (Relative of Resident) published on 27 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff and carers are the best you could have.
Reply from Ronnie Cavanagh, Digital Marketing Executive at Westview Lodge Care HomeThank you, Dave, for your kind comments about the staff here at Westview Lodge Care Home. We're happy you have found our staff to be so supportive during your experience here. If there is anything more we can do for you, please let us know and we will be happy to help. Have a lovely day.
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Current Review Score: 9.7 (9.668)

Overview of Review Score

The Review Score of 9.7 (9.668) out of 10 for Westview Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.693 for Westview Lodge Care Home is calculated as follows: ( (190 Excellents x 5) + (35 Goods x 4) + (18 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 244 Ratings = 4.693
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.975 Points relating to the number of positive Reviews for Westview Lodge Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.975
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Jul 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (4)

Meet the Team (1)

Care

Care Team

Job Title: The Care Team

Meet our care team at Westview Lodge.

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