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Westview Lodge Care Home

124a West View Road, Hartlepool, Cleveland & Teesside TS24 0BW
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Westview Lodge Care Home, Hartlepool
Westview Lodge Care Home, Hartlepool
Westview Lodge Care Home, Hartlepool

Westview Lodge Care Home in Hartlepool is just a short walk from the beautiful seafront, offering residential, respite, palliative, dementia residential and intermediate care.

The dedicated and friendly team treats each resident as an individual and aim to make their stay as comfortable and enjoyable as possible. The home's chef and catering team create both nutritious and tasty meals for residents to enjoy, prepared with fresh and seasonal ingredients.

Residents are encouraged...  

Care Provided by Westview Lodge Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 74 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,285From £1,285
Residential Dementia CareFrom £1,340From £1,340

Fees are Fully Inclusive however Podiatry ,Hairdressing & Accompanied GP/Hospital appointments are chargeable extras.

Contact Westview Lodge Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Tracy Hill(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: -1
  • Last Refurbishment: 2019
  • Number of floors: 1

Room Information

  • Single Rooms (74)

Visiting

  • Visitors Always Welcome

Parking

  • Ample on site parking.

Westview Lodge Care Home Reviews (104)

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9.6

Westview Lodge Care Home has a Review Score of 9.6 (9.592) out of 10, based on 19 reviews in the last 2 years. Over all time Westview Lodge Care Home has 104 reviews.

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Showing 104 reviews matching selected criteria
Review from M D (Husband of Resident) published on 8 July 2020 Submitted via Postal Card
Overall Experience

Friendly, helpful staff. Very pleased with the progress my wife made in rehabilitation.

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Review from K F (Resident / Service User) published on 8 July 2020 Submitted via Postal Card
Overall Experience

I did not want to come to West View Lodge. I wanted to stay at home. But, now that I am settled here I have to say how good it is. All the staff are so kind and caring. Nothing is too much for them and I am so very grateful to every one of them. Thank you all so very much.

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Review from P R (Respite Resident) published on 22 June 2020 Submitted via Website
Overall Experience

Definitely would recommend the staff are excellent and very friendly with me. The food is lovely you just get too much. The care home is very homely, and welcoming. I’ve been in before and choose to come back because of the treatment I received here last time as well.

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Review from Allison H (Daughter of Resident) published on 22 June 2020 Submitted via Website
Overall Experience

My mother has lived in Westview lodge for around 2 years now. I feel more relaxed now knowing that my mam has carers with her over a 24 hour period. If I have raised any concerns they have been addressed straight away.

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Review from Andrew D (Nephew of Resident) published on 18 June 2020 Submitted via Website
Overall Experience

This home provides an excellent, consistent level of care for its service users. Warm, welcoming, and extremely friendly staff. Excellent facilities and high standards of care and compassion. I would highly recommend to anyone considering the need for care of a loved one.

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Review from Nichola B (Daughter of Resident) published on 18 June 2020 Submitted via Website
Overall Experience

I cannot praise the staff enough, especially during this recent COVID pandemic. Everyone, from the cleaners to the manager has been amazing. Several of the staff have assisted my mother to FaceTime which has been invaluable when visiting the home has been restricted. I cannot thank them enough for all they are doing to keep my mother safe.

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Review from Lucy S (Friend of Resident) published on 19 May 2020 Submitted via Website
Overall Experience

I would highly recommend West View Lodge. It is a lovely friendly home, they have looked after a family friend of mine who was on their rehab unit. The staff are very good, the home is clean and has a lovely feel when you visit.

Reply from Amanda Cunningham, Operations Director at Westview Lodge Care Home

Thank you very much for taking the time to give us feedback.

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Review from K F (Daughter of Resident) published on 13 May 2020 Submitted via Website
Overall Experience

On more than one occasion my Mam was found with no pants or trousers on. one carer said she was going to ring us as she had no more clothes. When we looked in the wardrobe she had plenty. Carer came into her room pulling faces when she had to be hoisted. She was often told to wait to go to the toilet (30-40minutes) as they were getting lunch ready or someone else using the hoist. Which resulted in her having an accident. We had to ask for someone to look at her legs (looked like bleeding under the skin) they said they hadn’t noticed because they see her every day. Her tablets were often put on the table and they didn’t wait to ensure they were taken. The food was often cold and inedible. A carer was spotted on two occasions vaping in the corridor. We felt there was a lack of communication. The younger staff showed more compassion than the older staff. The security in and out of the building was excellent.

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Review from B D (Resident / Service User) published on 27 February 2020 Submitted via Postal Card
Overall Experience

I have received the best care for the past three weeks. The carers are so happy to help and support you and provide you with advice. The physios have been marvellous and taught me the skills I need to manage at home. Also, the domestic staff have helped. Everyone cheered me up and amongst all the work they do they always have a smile. Me and my family are so grateful and I will miss you all. A big thank you for everything.

Reply from Olivia Shields, Marketing Assistant at Westview Lodge Care Home

Thank you, BD, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Westview Lodge Care Home has been so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. We hope to see you again soon.

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Review from M G (Daughter of Resident) published on 20 February 2020 Submitted via Postal Card
Overall Experience

Excellent staff, always polite and helpful. Mam loves them.

Reply from Olivia Shields, Marketing Assistant at Westview Lodge Care Home

Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. We hope to see you again soon.

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Review from M S (Niece of Resident) published on 11 February 2020 Submitted via Postal Card
Overall Experience
Excellent care.
Clean home.
Friendly staff.

On the whole a nice, welcoming home.

Reply from Olivia Shields, Marketing Assistant at Westview Lodge Care Home

Thank you for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.

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Review from Debra H (Daughter of Resident) published on 16 January 2020 Submitted via Postal Card
Overall Experience
My mam got admitted on 1st November 2019 to Westview Lodge and she loves it. Mam was only supposed to be there for two weeks respite but now she is full-time.
We are very pleased with the care and attention Mam receives. I can't fault the manager and all the staff at the home.

Good clean standards.

Reply from Olivia Shields, Marketing Assistant at Westview Lodge Care Home

Thank you, Debra, for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. We hope to see you again soon.

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Review from A H (Resident / Service User) published on 15 October 2019 Submitted via Postal Card
Overall Experience

Everything fine, I'm fine and I'm happy.

Reply from Jasmine Bracken, Marketing Administrator at Westview Lodge Care Home

Thank you for letting us know how we are doing at Westview Lodge Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.

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Review from S N (Friend of Resident) published on 27 February 2019 Submitted via Website
Overall Experience

Visited my friend in Westview Lodge Care Home just before Christmas. He seemed very content where he is. The staff were pleasant and the manager seemed very kind and caring.

Reply from Ronnie Cavanagh, Marketing at Westview Lodge Care Home

Thank you for your comments and for sharing your experience of Westview Lodge Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing. We hope to see you again soon.

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Review from Jean T (Friend of Resident) published on 23 August 2018 Submitted via Postal Card
Overall Experience

The staff are wonderful, so caring. I am very impressed with the care. The food is excellent. Everyone is so helpful and caring.

Reply from Ronnie Cavanagh, Marketing at Westview Lodge Care Home

Thank you, Jean, for your comments about your recent experience at Westview Lodge Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.

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Review from R L (Brother-in-law of Resident) published on 23 August 2018 Submitted via Postal Card
Overall Experience

The review went very well and different subjects and ideas were discussed. We get an update on our resident's health and behaviour which puts our mind at rest.

Reply from Ronnie Cavanagh, Marketing at Westview Lodge Care Home

Thank you for letting us know how we are doing at Westview Lodge Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.

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Review from Helen A (Granddaughter of Resident) published on 7 March 2018 Submitted via Postal Card
Overall Experience

Overall very happy with the care my grandad has received whilst in the home.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Westview Lodge Care Home

Thank you, Helen, for taking the time to share your recent experience of Westview Lodge Care Home. We are happy to hear it has been so positive and that you have been so pleased with the quality of our care. Have a wonderful day.

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Review from Maureen T (Niece of Resident) published on 19 December 2017 Submitted via Postal Card
Overall Experience

The care received to both my Aunty and family has been excellent. Her privacy and dignity are maintained at all times. The level of attention to her hygiene and pain control has been 10 out of 10.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Westview Lodge Care Home

Thank you, Maureen, for taking the time to leave a review for us at Westview Lodge Care Home. We're happy we could meet your expectations! Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. Thank you once again, and have a fantastic day!

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Review from Lynne L (Niece of Resident) published on 13 December 2017 Submitted via Postal Card
Overall Experience

A well-run home my auntie is well looked after nothing is too much trouble. Staff very friendly and approachable.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Westview Lodge Care Home

Thank you, Lynne, for your praise and kind comments about our team here at Westview Lodge Care Home. We really appreciate you taking the time to let us know how we are doing and its great to hear that your experience has been so positive. We look forward to seeing you again soon. Take care!

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Review from Mavis M (Resident / Service User) published on 13 December 2017 Submitted via Postal Card
Overall Experience

Quite comfortable, staff friendly and courteous, listen to me when ask questions. Could do with better beds and bedroom furniture. Meals are adequate would prefer a hot dessert at tea time especially during winter months.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Westview Lodge Care Home

Thank you, Mavis, for taking the time to let us know how we are doing here at Westview Lodge Care Home. We're happy you have found our staff to be so supportive. We appreciate all of your comments and will be happy to discuss these points with you further as we strive to make your experience here at the home even better!

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 July 2022
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

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Upcoming Events

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Awards / Recognitions (4)

Accreditations

There are no accreditations posted yet for Westview Lodge Care Home.

Meet the Team (3)

Tracy Hill
Tracy HillJob Title:Home ManagerJoined: 2025

Tracy supports the day-to-day running of the home, making sure it is safe, welcoming and caring. She enjoys building positive relationships with residents, their families and the professionals she works with, who can all expect open communication, kindness and a friendly manner. Her goal is to create a happy, supportive environment where everyone feels valued.

Karen Hansford
Karen HansfordJob Title:Deputy Home ManagerJoined: 2023

Karen supports the Home Manager while working alongside the wider team. She plays an active role in supporting veterans within the home and organising events for them, and is also the home's moving and handling facilitator. She is committed to meeting residents' wellbeing and promoting their independence. Meet our care team at Westview Lodge.

Mark Thompson
Mark ThompsonJob Title:Head ChefJoined: 2025

Mark cooks lunch and the evening meal for all residents each day. For [him/her], the real achievement is simple: residents who are happy and enjoy their food. Families can expect wholesome, home-cooked meals for their loved one in care.

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