Westview Lodge Care Home

Would just like to say that I am very pleased that my great aunt is looked after. The staff are always very friendly and are extremely helpful. The food and catering services look very nice too. I’m just glad that I know that she is being well looked after during these difficult times.

My sister has excellent care, which gives her family great peace of mind. Nothing is a problem to the staff, they are most helpful in every respect. I have never been disappointed on any of my weekly visits to the home.

My mother-in-law was very happy in her care home and received excellent care. The staff showed her great compassion and would do anything to make her time there a happy one. She loved all the extra activities provided, especially the ones that involved dancing and children. Thank you to all the staff involved in her care.

My dad was looked after very well. All the girls were very nice, especially one member of staff who was fabulous.

All the staff were lovely.

Friendly, helpful staff. Very pleased with the progress my wife made in rehabilitation.

I did not want to come to West View Lodge. I wanted to stay at home. But, now that I am settled here I have to say how good it is. All the staff are so kind and caring. Nothing is too much for them and I am so very grateful to every one of them. Thank you all so very much.

Definitely would recommend the staff are excellent and very friendly with me. The food is lovely you just get too much. The care home is very homely, and welcoming. I’ve been in before and choose to come back because of the treatment I received here last time as well.

My mother has lived in Westview lodge for around 2 years now. I feel more relaxed now knowing that my mam has carers with her over a 24 hour period. If I have raised any concerns they have been addressed straight away.

This home provides an excellent, consistent level of care for its service users. Warm, welcoming, and extremely friendly staff. Excellent facilities and high standards of care and compassion. I would highly recommend to anyone considering the need for care of a loved one.

I cannot praise the staff enough, especially during this recent COVID pandemic. Everyone, from the cleaners to the manager has been amazing. Several of the staff have assisted my mother to FaceTime which has been invaluable when visiting the home has been restricted. I cannot thank them enough for all they are doing to keep my mother safe.

I would highly recommend West View Lodge. It is a lovely friendly home, they have looked after a family friend of mine who was on their rehab unit. The staff are very good, the home is clean and has a lovely feel when you visit.

On more than one occasion my Mam was found with no pants or trousers on. one carer said she was going to ring us as she had no more clothes. When we looked in the wardrobe she had plenty. Carer came into her room pulling faces when she had to be hoisted. She was often told to wait to go to the toilet (30-40minutes) as they were getting lunch ready or someone else using the hoist. Which resulted in her having an accident. We had to ask for someone to look at her legs (looked like bleeding under the skin) they said they hadn’t noticed because they see her every day. Her tablets were often put on the table and they didn’t wait to ensure they were taken. The food was often cold and inedible. A carer was spotted on two occasions vaping in the corridor. We felt there was a lack of communication. The younger staff showed more compassion than the older staff. The security in and out of the building was excellent.

I have received the best care for the past three weeks. The carers are so happy to help and support you and provide you with advice. The physios have been marvellous and taught me the skills I need to manage at home. Also, the domestic staff have helped. Everyone cheered me up and amongst all the work they do they always have a smile. Me and my family are so grateful and I will miss you all. A big thank you for everything.

Excellent staff, always polite and helpful. Mam loves them.

On the whole a nice, welcoming home.

Good clean standards.

Everything fine, I'm fine and I'm happy.

Visited my friend in Westview Lodge Care Home just before Christmas. He seemed very content where he is. The staff were pleasant and the manager seemed very kind and caring.

The staff are wonderful, so caring. I am very impressed with the care. The food is excellent. Everyone is so helpful and caring.