Submit a Review for Moundsley Hall Care Village
Walkers Heath Road, Birmingham, B38 0BL
View full details of Moundsley Hall Care VillageLatest Reviews for Moundsley Hall Care Village
09 June 2026
The team were very helpful, especially Nora. It was always pleasant to see her, and everyone was friendly during my visits. Kiran was incredibly helpful and was always there whenever I needed support. She truly went above and beyond, giving me so much advice and supporting me through a very
difficult time while my mum was in hospital. I reccomend this home to anyone who is looking for a care home for their loved one.
19 May 2026
Visited my sister after she had been in hospital for 3 weeks, where health care was excellent, but the nursing care left a lot to be desired. Since being back at Moundsley, my sister looks well cared for and engaging with all the staff who take the two to interact with her. My sister really enjoys
all the activities, especially the singers who come for the afternoon entertainment and also the church services.
15 May 2026
Been very happy with the care my mother receives at Moundsly Care Home since day one that she arrived. She feels comfortable and happy, same as like at home. Feels safe and I feel comfortable when I go to see her.
12 May 2026
All of the staff are very good at dealing with mom and always respect her wishes. Staff always seem pleasant and happy to help. All staff very attentive and go the extra mile to make mom comfortable.
11 May 2026
During times of challenge, it is crucial not to project horror and anger onto any third party in life. My mother has Dementia, it is a relatively new condition, and is as frightening, not only for her, but for the wider family members. She is a current resident at Moundsley Hall Care Village,
Kensington House, and they are the finest establishment we could have asked for. They are invested in not only the physical wellness of a resident, but also the soul aspects. I wish to thank you all, every person who has had a touchpoint with my mother, Carol, it is truly appreciated on a very deep level. A special thanks to all staff, you excel in your respective job roles.
07 May 2026
Have been visiting Kensington House to see a family member who has dementia for some time now, and altho staff are friendly the absolute stench of urine downstairs is indescribable. When in bedroom and corridor to and from bedroom no smell, but downstairs in dining room and day rooms it is so
pungent. One problem is the residents are moved when they have wet themselves but the seats are never cleaned. Witnessed many many times. There is no reason on this earth why it has to smell this bad. I appreciate the work the staff do but no excuse for the smell to be as bad. When you sign in no smell but as soon as the door into main building is opened it hits you so hard. For this reason I would not recommend this home as nobody should live with this stench.
30 April 2026
My mother had a very good stay, the grounds are lovley, inside is well suited to all mobility types, a very good commons room, the bedrooms are nice with lots of space, staff are excellent, very accessible
03 March 2026
I was very impressed with the initial visit to Moms home. On my visit they showed me two rooms which were both acceptable but the first one was lovely, big with large windows so nice and bright, everything looked clean. This for me was so important as many places I had viewed I had come out of very
upset at the thought of her being in such a small place. Day one was so welcoming lots of people coming in to introduce themselves, both Mom and myself have been really impressed with the food and I visit a lot, good variety, smells and tastes delicious and good choice. Although there seems to be a lot of different staff I have always found them courtesy and willing to help and the nurses are also brilliant and helpful. As with anything there have been a few issues but the Care Manager has always sorted them really quickly and is very helpful. Only one negative the constant buzzer you would think in this high tech age something could be found, that alerts staff but residents can't hear.
03 March 2026
My Dad has been a resident at Buckingham house since March 2025. As a family we must say that we have been really impressed with the love and care that's been shown to Dad. We're informed if he has injured himself or fallen or if he's just not quite right in himself and also when ambulances have
been called we've been informed of why and where he's going. He LOVES the food. Plenty of choice. Nothing is too much trouble. The nurses and day staff are his favourite. They talk to him and have a laugh whilst doing their job. They take the time to get to know him and us as a family. If we had a wish it would be that they could take him out of his room more. Dad does need to get out. He usually says no because he doesn't want to be a pain because of assistance needed. Maybe when the weather gets better this will change. The manager is wonderful too. Any issues Dad has had we've spoken to her and she has sorted it out for him. It's lovely knowing Dad is safe and looked after. Thank you all x
23 February 2026
I was very pleased with the quality of service given to my mother during the few months she spent at Buckingham House before her death. The worries I'd experienced about her frailty almost disappeared when she became a resident because I felt that she was in good hands with kind, caring staff and
I received immediate reports if there was a matter which needed to be brought to my attention eg when she attempted to walk unaided! Measures were always put in place to avoid there being a recurrence of such behaviour. Staff also responded positively if anyone expressed a concern eg Mum struggled with cutlery and needed help to eat the lovely meals.
I enjoyed meeting the Manager when she visited Mum in hospital before she transferred to BH and also to be shown round when I went along to prepare the room prior to Mum's arrival. I was impressed with the spaciousness of the room which allowed larger equipment to be used in the area.
A friendly, pleasant atmosphere throughout all the building.
28 January 2026
We were both made very welcome despite the discharge from hospital being later than anticipated. Buckingham House had allowed me to go and prepare my mother's room prior to her arrival. This did help to make her surroundings familiar and comfortable for her needs. Buckingham House is always,
clean, warm and welcoming. The staff are friendly and supportive. Everyone from the Manager, nurses, engagement and carers have worked hard to support and help my mother settle in and to assess her needs. They have made an effort to get to know her and ensured she has access to the frailty team at GP and MHT.
Although my mother is on puree food, it is well presented and she has a variety of different foods to keep her interest. The food the other residents have had looks appetizing. It has been nice to have the opportunity to have meals with my mother as that helps to create an element of normality and encourage her to eat. The charge is reasonable and I have enjoyed my meals.
08 December 2025
Overall standard has deteriorated, no quiet room, no privacy for visitors and families with loved ones. My mother has been left in a state of undress a number of times with no odd shoes on; her shoes have disappeared. When we complained to the staff, nobody seems to know anything, as they are all
agency staff. The management is never around to deal with complaints! Nobody seems to know what's going on. The overall standard of care has dropped!
01 December 2025
My friend was placed in Buckingham House in February 2025. On first visits I was worried about his care. Cleanliness, conversation and care were not obvious. No stimulation for my intelligent friend was very worrying. Staff were not obvious and many on phones. In May, I met management with my
concerns, they listened. This week I visited and there was an obvious change in atmosphere, aroma, and staff activity. My friend had a much brighter demeanour. The staff friendly and happy and genuinely engaging with residents. Instead of leaving depressed I felt my friend was in a better place. Request please - more activities and visits out.
29 July 2025
Very impressed with Buckingham House. The locations, size of rooms, and layout. The staff are simply amazing. My mother hated her previous home, and we had a bit of luck getting her into Buckingham House. I honestly never seen her so happy. She loved gardening, but now, the big bonus, she has such a
lovely view out of the room, which makes her very happy. Food is fantastic and the staff are so caring. Thank you.
23 July 2025
I feel that I have really good connections with the staff at Kensington and I appreciate all that they do for my mum and her fellow residents. The manager is excellent in the unit and wants what is best for her residents. The staff have a good understanding of what is necessary for the residents
care and to ensure their well being. The care leaders are very experienced and altogether there is a good team who work together, and support one another in a job that isn't easy and doesn't receive the recognition and respect it deserves. Thank you all you!
14 May 2025
The staff at Moundsley are absolutely amazing. So caring and loving. The carers, nurses and all admin staff have been so attentive and loving to my aunt. I visited daily for 6 weeks and the place was always clean, the staff and residents always smiling and happy. Highly recommended this home for
anyone's family.
31 January 2025
During the time my mother spent at Moundsley Hall, I was kept up to date with regards to the treatment that my mother was receiving and members of the staff were always willing to answer any questions put to them. The staff ratio was good, but at times could have perhaps interacted more with the
residents, although activities are provided on a regular basis. The house was always kept in a clean and respectable condition including the outside grounds, it was also beautifully decorated at Christmas and Halloween a credit to the staff involved. Any concerns with the facilities in my mother's room were dealt with in a timely manner.
Mom was given all the nursing care that she needed towards the end of her life and saved the trauma of being transferred to hospital. We were very happy with all the communication about the care during that difficult period even being contacted by off-duty staff to pass on their condolences.
Overall very happy with the care mom received at Moundsley Hall.
06 December 2024
Although my brother was with you for just 3 weeks, his care was the best I could wish for.
27 November 2024
Our dear mom was transferred from a care home to Moundsley Hall. The manager visited Mom at her care home to assess her needs which was fantastic. We then dealt with the admissions person who went above and beyond in accepting our mom into their home. From the day we transferred Mom every aspect of
her care was five-star, the home is impeccably clean and well-appointed, five stars I would say, and I would recommend this home to anyone needing expert nursing care.
30 September 2024
My father spent the last few months of his life at Moundsley Hall, after a terrible experience at another care home. The care he received at Moundsley Hall was outstanding and restored our faith in care homes in general.
The staff and leadership are kind, committed, and thoughtful. The atmosphere
of the home is positive, the relationships are warm and the standard of food and accommodation are great. The care and nursing teams gave our family lots of attention and support as my Father's dementia and health declined.
We could not recommend the home more, and we will miss seeing the wonderful team on our visits.
Latest Reviews for Moundsley Hall Care Village
09 June 2026
The team were very helpful, especially Nora. It was always pleasant to see her, and everyone was friendly during my visits. Kiran was incredibly helpful and was always there whenever I needed support. She truly went above and beyond, giving me so much advice and supporting me through a very
difficult time while my mum was in hospital. I reccomend this home to anyone who is looking for a care home for their loved one.
19 May 2026
Visited my sister after she had been in hospital for 3 weeks, where health care was excellent, but the nursing care left a lot to be desired. Since being back at Moundsley, my sister looks well cared for and engaging with all the staff who take the two to interact with her. My sister really enjoys
all the activities, especially the singers who come for the afternoon entertainment and also the church services.
15 May 2026
Been very happy with the care my mother receives at Moundsly Care Home since day one that she arrived. She feels comfortable and happy, same as like at home. Feels safe and I feel comfortable when I go to see her.
12 May 2026
All of the staff are very good at dealing with mom and always respect her wishes. Staff always seem pleasant and happy to help. All staff very attentive and go the extra mile to make mom comfortable.
11 May 2026
During times of challenge, it is crucial not to project horror and anger onto any third party in life. My mother has Dementia, it is a relatively new condition, and is as frightening, not only for her, but for the wider family members. She is a current resident at Moundsley Hall Care Village,
Kensington House, and they are the finest establishment we could have asked for. They are invested in not only the physical wellness of a resident, but also the soul aspects. I wish to thank you all, every person who has had a touchpoint with my mother, Carol, it is truly appreciated on a very deep level. A special thanks to all staff, you excel in your respective job roles.
07 May 2026
Have been visiting Kensington House to see a family member who has dementia for some time now, and altho staff are friendly the absolute stench of urine downstairs is indescribable. When in bedroom and corridor to and from bedroom no smell, but downstairs in dining room and day rooms it is so
pungent. One problem is the residents are moved when they have wet themselves but the seats are never cleaned. Witnessed many many times. There is no reason on this earth why it has to smell this bad. I appreciate the work the staff do but no excuse for the smell to be as bad. When you sign in no smell but as soon as the door into main building is opened it hits you so hard. For this reason I would not recommend this home as nobody should live with this stench.
30 April 2026
My mother had a very good stay, the grounds are lovley, inside is well suited to all mobility types, a very good commons room, the bedrooms are nice with lots of space, staff are excellent, very accessible
03 March 2026
I was very impressed with the initial visit to Moms home. On my visit they showed me two rooms which were both acceptable but the first one was lovely, big with large windows so nice and bright, everything looked clean. This for me was so important as many places I had viewed I had come out of very
upset at the thought of her being in such a small place. Day one was so welcoming lots of people coming in to introduce themselves, both Mom and myself have been really impressed with the food and I visit a lot, good variety, smells and tastes delicious and good choice. Although there seems to be a lot of different staff I have always found them courtesy and willing to help and the nurses are also brilliant and helpful. As with anything there have been a few issues but the Care Manager has always sorted them really quickly and is very helpful. Only one negative the constant buzzer you would think in this high tech age something could be found, that alerts staff but residents can't hear.
03 March 2026
My Dad has been a resident at Buckingham house since March 2025. As a family we must say that we have been really impressed with the love and care that's been shown to Dad. We're informed if he has injured himself or fallen or if he's just not quite right in himself and also when ambulances have
been called we've been informed of why and where he's going. He LOVES the food. Plenty of choice. Nothing is too much trouble. The nurses and day staff are his favourite. They talk to him and have a laugh whilst doing their job. They take the time to get to know him and us as a family. If we had a wish it would be that they could take him out of his room more. Dad does need to get out. He usually says no because he doesn't want to be a pain because of assistance needed. Maybe when the weather gets better this will change. The manager is wonderful too. Any issues Dad has had we've spoken to her and she has sorted it out for him. It's lovely knowing Dad is safe and looked after. Thank you all x
23 February 2026
I was very pleased with the quality of service given to my mother during the few months she spent at Buckingham House before her death. The worries I'd experienced about her frailty almost disappeared when she became a resident because I felt that she was in good hands with kind, caring staff and
I received immediate reports if there was a matter which needed to be brought to my attention eg when she attempted to walk unaided! Measures were always put in place to avoid there being a recurrence of such behaviour. Staff also responded positively if anyone expressed a concern eg Mum struggled with cutlery and needed help to eat the lovely meals.
I enjoyed meeting the Manager when she visited Mum in hospital before she transferred to BH and also to be shown round when I went along to prepare the room prior to Mum's arrival. I was impressed with the spaciousness of the room which allowed larger equipment to be used in the area.
A friendly, pleasant atmosphere throughout all the building.
28 January 2026
We were both made very welcome despite the discharge from hospital being later than anticipated. Buckingham House had allowed me to go and prepare my mother's room prior to her arrival. This did help to make her surroundings familiar and comfortable for her needs. Buckingham House is always,
clean, warm and welcoming. The staff are friendly and supportive. Everyone from the Manager, nurses, engagement and carers have worked hard to support and help my mother settle in and to assess her needs. They have made an effort to get to know her and ensured she has access to the frailty team at GP and MHT.
Although my mother is on puree food, it is well presented and she has a variety of different foods to keep her interest. The food the other residents have had looks appetizing. It has been nice to have the opportunity to have meals with my mother as that helps to create an element of normality and encourage her to eat. The charge is reasonable and I have enjoyed my meals.
08 December 2025
Overall standard has deteriorated, no quiet room, no privacy for visitors and families with loved ones. My mother has been left in a state of undress a number of times with no odd shoes on; her shoes have disappeared. When we complained to the staff, nobody seems to know anything, as they are all
agency staff. The management is never around to deal with complaints! Nobody seems to know what's going on. The overall standard of care has dropped!
01 December 2025
My friend was placed in Buckingham House in February 2025. On first visits I was worried about his care. Cleanliness, conversation and care were not obvious. No stimulation for my intelligent friend was very worrying. Staff were not obvious and many on phones. In May, I met management with my
concerns, they listened. This week I visited and there was an obvious change in atmosphere, aroma, and staff activity. My friend had a much brighter demeanour. The staff friendly and happy and genuinely engaging with residents. Instead of leaving depressed I felt my friend was in a better place. Request please - more activities and visits out.
29 July 2025
Very impressed with Buckingham House. The locations, size of rooms, and layout. The staff are simply amazing. My mother hated her previous home, and we had a bit of luck getting her into Buckingham House. I honestly never seen her so happy. She loved gardening, but now, the big bonus, she has such a
lovely view out of the room, which makes her very happy. Food is fantastic and the staff are so caring. Thank you.
23 July 2025
I feel that I have really good connections with the staff at Kensington and I appreciate all that they do for my mum and her fellow residents. The manager is excellent in the unit and wants what is best for her residents. The staff have a good understanding of what is necessary for the residents
care and to ensure their well being. The care leaders are very experienced and altogether there is a good team who work together, and support one another in a job that isn't easy and doesn't receive the recognition and respect it deserves. Thank you all you!
14 May 2025
The staff at Moundsley are absolutely amazing. So caring and loving. The carers, nurses and all admin staff have been so attentive and loving to my aunt. I visited daily for 6 weeks and the place was always clean, the staff and residents always smiling and happy. Highly recommended this home for
anyone's family.
31 January 2025
During the time my mother spent at Moundsley Hall, I was kept up to date with regards to the treatment that my mother was receiving and members of the staff were always willing to answer any questions put to them. The staff ratio was good, but at times could have perhaps interacted more with the
residents, although activities are provided on a regular basis. The house was always kept in a clean and respectable condition including the outside grounds, it was also beautifully decorated at Christmas and Halloween a credit to the staff involved. Any concerns with the facilities in my mother's room were dealt with in a timely manner.
Mom was given all the nursing care that she needed towards the end of her life and saved the trauma of being transferred to hospital. We were very happy with all the communication about the care during that difficult period even being contacted by off-duty staff to pass on their condolences.
Overall very happy with the care mom received at Moundsley Hall.
06 December 2024
Although my brother was with you for just 3 weeks, his care was the best I could wish for.
27 November 2024
Our dear mom was transferred from a care home to Moundsley Hall. The manager visited Mom at her care home to assess her needs which was fantastic. We then dealt with the admissions person who went above and beyond in accepting our mom into their home. From the day we transferred Mom every aspect of
her care was five-star, the home is impeccably clean and well-appointed, five stars I would say, and I would recommend this home to anyone needing expert nursing care.
30 September 2024
My father spent the last few months of his life at Moundsley Hall, after a terrible experience at another care home. The care he received at Moundsley Hall was outstanding and restored our faith in care homes in general.
The staff and leadership are kind, committed, and thoughtful. The atmosphere
of the home is positive, the relationships are warm and the standard of food and accommodation are great. The care and nursing teams gave our family lots of attention and support as my Father's dementia and health declined.
We could not recommend the home more, and we will miss seeing the wonderful team on our visits.