
Very impressed with Buckingham House. The locations, size of rooms, and layout.J D(Son of Resident/Service User)

really impressed with the love and care that's been shown to Dad.D B(Daughter of Resident/Service User)

It has been nice to have the opportunity to have meals with my motherC W(Daughter of Resident/Service User)

Very impressed with Buckingham House. The locations, size of rooms, and layout.J D(Son of Resident/Service User)

really impressed with the love and care that's been shown to Dad.D B(Daughter of Resident/Service User)

It has been nice to have the opportunity to have meals with my motherC W(Daughter of Resident/Service User)

Moundsley Hall Nursing and Residential Home provide a range of Care needs such as; Nursing, Nursing-dementia, Residential, Physical Disability Care and Younger Adults within the Birmingham and Kings Norton area.
Moundsley Hall Care Village is a purpose built development committed to providing professional and respectful care. They have been operating from a Kings Norton location for 20 years. Newly constructed homes consist of 24 sq meter rooms, the largest in the...
Care Provided by Moundsley Hall Care Village
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 60 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Our Care Village consists of three individual homes, each offering different levels of care and facilities.
Fees are subject to an individual care assessment and may vary depending on needs and room type.
The price(s) shown are provided by the care home. Contact Moundsley Hall Care Village for full pricing details and T&Cs.
Contact Moundsley Hall Care Village to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Moundsley Hall Ltd
- Private Owned
Person in charge
- Debi Rogers(Head of Operations)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 1995
- Last Refurbishment: 2022
- Number of floors: 3
Room Information
- Single Rooms (60)
- Single Rooms with ensuite Wet Room (15)
Visiting
- Welcome friends and family, no restrictions on visiting. Moundsley Hall Care Village do ask that you respect meal - times.
Parking
- Ample free parking on site
Moundsley Hall Care Village Reviews (94)
Moundsley Hall Care Village has a Review Score of 9.5 (9.471) out of 10, based on 28 reviews in the last 2 years.
Over all time Moundsley Hall Care Village has 94 reviews.
Excellent service from everyone! Always a pleasure to come to visit. Staff all very caring to residents.
Dear Ann,
Thank you for your wonderful review and kind words. We are so pleased to hear that you enjoy visiting Moundsley Hall and that our team has made such a positive impression. Your feedback means a great deal to us and will be shared with our staff.
After an initial difficult 2 weeks when my mother was placed in April, I can honestly say that she is now a totally different person. Previously she would not eat, spat out her food and meds and was constantly agitated and clingy. After the first 2 weeks she settled down and now takes her meds without problems and eats all her food and even feeds herself which she hadn't done for a long time. She engages in conversation and genuinely looks happier. It is beyond belief how much she has changed in the past 3 months. In my opinion, I can only put that down to the stimulation she gets from the staff and other residents, and the time, care and patience she receives from all the staff at Moundsley Hall. I can't thank them enough knowing my mother is well looked after and for giving me my role as a daughter instead of a carer back to me and of course my peace of mind.
Dear Wendy,
Thank you so much for taking the time to leave such a thoughtful and positive review.
We are truly delighted to hear how well your mother has settled at Moundsley Hall Buckingham House and that you have seen such a positive change in her well-being over the past few months....
really helpful. Food wise my sister really enjoys it. The only problem I have is the amount of clothing that doesn't belong to my sister in her wardrobe
I am sorry to hear that you have experienced issues with our laundry service. We have already identified this as an area requiring...
Staff and managment very friendly, very helpful and reassuring to my husband and me. I was emailed most days to inform me how my husband was, and he was about to talk to me nearly every day by phone while I was abroad. I was sent a photo of him having a drink in a coffee shop, which was nice. My husband praised the staff continuously, which was very reassuring for me. They make a special effort to mark his religious celebration. If the need arises again, I would not hesitate to book him into Moundsley Hall.
Thank you for taking time to share your kind feedback. We are grateful for your lovely comments about our team. It is comforting to know that our staff were able to provide reassurance and keep you informed about your Husband's stay here. Thank you again for your recommendation, and we are grateful to have been able to support you during such an important time.
My sister was at Kensington House at this care village for 4 years. The fear of her being in someone else's care and the scare stories you hear about patients treatment in care is worrying. However, she couldn't have found a better place. Where to start....the care she received was exemplary, the staff couldn't be more welcoming to us as a family. We didn't always make visiting appointments and instead would just turn up. Nothing was too much trouble. We could stay as long as we wanted and although she wasn't happy moving there initially, it soon became home. The activities for patients were plenty and when you couldn't make it seeing them on Facebook was great. Being able to ring through to the home and speak directly to someone who knew her, knew her day and noticed any issues was comforting. My sister has passed now and they've continued their support to us to get everything sorted. If you need to choose a care home this is the one.
Hi Emma, Thank you so much for taking the time to share your wonderful review and for trusting Kensington House with your sister's care over the past four years. We are truly grateful for your kind words about our team and are delighted to hear that your sister felt safe, happy, and at home with...
In our various visits, we have found the experience very pleasant, from the beautiful surroundings to the pleasant and helpful staff.
Thank you for your lovely feedback. We're so pleased to hear that you've enjoyed your visits and found our team helpful and welcoming. We really appreciate your kind words and look forward to welcoming you again soon.
The team were very helpful, especially Nora. It was always pleasant to see her, and everyone was friendly during my visits. Kiran was incredibly helpful and was always there whenever I needed support. She truly went above and beyond, giving me so much advice and supporting me through a very difficult time while my mum was in hospital. I reccomend this home to anyone who is looking for a care home for their loved one.
Our team will be pleased to know that their support and dedication made such a difference during what was undoubtedly a very difficult time for you and your family....
Visited my sister after she had been in hospital for 3 weeks, where health care was excellent, but the nursing care left a lot to be desired. Since being back at Moundsley, my sister looks well cared for and engaging with all the staff who take the two to interact with her. My sister really enjoys all the activities, especially the singers who come for the afternoon entertainment and also the church services.
Thank you for your kind review. We're really pleased to hear your sister is being well cared for and enjoying the activities we provide. Your feedback means a great deal to us and is very much appreciated.
Been very happy with the care my mother receives at Moundsly Care Home since day one that she arrived. She feels comfortable and happy, same as like at home. Feels safe and I feel comfortable when I go to see her.
Thank you for your lovely review. We are delighted to hear that your mother has felt comfortable, happy, and safe at Moundsley Hall. Your kind words will be shared with the team.
All of the staff are very good at dealing with mom and always respect her wishes. Staff always seem pleasant and happy to help. All staff very attentive and go the extra mile to make mom comfortable.
Thank you for your glowing review of Moundsley Hall. Our staff always strive to go above and beyond, and we really appreciate your feedback. We'll be sure to share your comments with the team. Thank you again.
During times of challenge, it is crucial not to project horror and anger onto any third party in life. My mother has Dementia, it is a relatively new condition, and is as frightening, not only for her, but for the wider family members. She is a current resident at Moundsley Hall Care Village, Kensington House, and they are the finest establishment we could have asked for. They are invested in not only the physical wellness of a resident, but also the soul aspects. I wish to thank you all, every person who has had a touchpoint with my mother, Carol, it is truly appreciated on a very deep level. A special thanks to all staff, you excel in your respective job roles.
Thank you so much for your incredibly kind and thoughtful words. It means a great deal to the whole team to know that Carol and your family, feel supported during such an emotional and challenging time. We are honoured to be part of her journey and will continue to provide the care, compassion, and...
Have been visiting Kensington House to see a family member who has dementia for some time now, and altho staff are friendly the absolute stench of urine downstairs is indescribable. When in bedroom and corridor to and from bedroom no smell, but downstairs in dining room and day rooms it is so pungent. One problem is the residents are moved when they have wet themselves but the seats are never cleaned. Witnessed many many times. There is no reason on this earth why it has to smell this bad. I appreciate the work the staff do but no excuse for the smell to be as bad. When you sign in no smell but as soon as the door into main building is opened it hits you so hard. For this reason I would not recommend this home as nobody should live with this stench.
Firstly, thank you for taking the time to provide your feedback. We appreciate all feedback as it helps us identify where improvements may be needed. We are sorry to hear about your experience during your visits to Kensington House. We would appreciate the opportunity to discuss this matter with...
My mother had a very good stay, the grounds are lovley, inside is well suited to all mobility types, a very good commons room, the bedrooms are nice with lots of space, staff are excellent, very accessible
Thank you for your kind words. We're really pleased to hear your mother had such a positive stay. It's lovely to know our team made a good impression. We appreciate you taking the time to share this.
I was very impressed with the initial visit to Moms home. On my visit they showed me two rooms which were both acceptable but the first one was lovely, big with large windows so nice and bright, everything looked clean. This for me was so important as many places I had viewed I had come out of very upset at the thought of her being in such a small place. Day one was so welcoming lots of people coming in to introduce themselves, both Mom and myself have been really impressed with the food and I visit a lot, good variety, smells and tastes delicious and good choice. Although there seems to be a lot of different staff I have always found them courtesy and willing to help and the nurses are also brilliant and helpful. As with anything there have been a few issues but the Care Manager has always sorted them really quickly and is very helpful. Only one negative the constant buzzer you would think in this high tech age something could be found, that alerts staff but residents can't hear.
Thank you for taking the time to leave a review for our home. We will share the lovely feedback with our team, who will be grateful of you noticing their warm welcome and helpful nature.
My Dad has been a resident at Buckingham house since March 2025. As a family we must say that we have been really impressed with the love and care that's been shown to Dad. We're informed if he has injured himself or fallen or if he's just not quite right in himself and also when ambulances have been called we've been informed of why and where he's going. He LOVES the food. Plenty of choice. Nothing is too much trouble. The nurses and day staff are his favourite. They talk to him and have a laugh whilst doing their job. They take the time to get to know him and us as a family. If we had a wish it would be that they could take him out of his room more. Dad does need to get out. He usually says no because he doesn't want to be a pain because of assistance needed. Maybe when the weather gets better this will change. The manager is wonderful too. Any issues Dad has had we've spoken to her and she has sorted it out for him. It's lovely knowing Dad is safe and looked after. Thank you all x
Thank you for taking the time to leave a review for our home. We are pleased when the hard work of our dedicated team is acknowledged and thank you for offering such an informative review. We are confident the Manager will continue to support you with any queries you may have, including how to encourage Dad to spend more time communally.
I enjoyed meeting the Manager when she visited Mum in hospital before she transferred to BH and also to be shown round when I went along to prepare the room prior to Mum's arrival. I was impressed with the spaciousness of the room which allowed larger equipment to be used in the area.
A friendly, pleasant atmosphere throughout all the building.
Thank you for taking the time to share such thorough feedback about your mother's stay with us. It's good to know that the communication from the team and the support provided helped to put your mind at ease. It was an honour to care for your mum at the end stages of her life. Thank you again for trusting us with her care. We wish you and your family all the very best for the future.
Although my mother is on puree food, it is well presented and she has a variety of different foods to keep her interest. The food the other residents have had looks appetizing. It has been nice to have the opportunity to have meals with my mother as that helps to create an element of normality and encourage her to eat. The charge is reasonable and I have enjoyed my meals.
Thank you so much for your kind and thoughtful review. We're really pleased to hear that you and your mother felt welcomed and supported, and that her transition into Buckingham House was a positive one. Your lovely comments about our team and the care mean a great deal to us all and will be shared with all the staff. Thank you again for trusting in us.
Overall standard has deteriorated, no quiet room, no privacy for visitors and families with loved ones. My mother has been left in a state of undress a number of times with no odd shoes on; her shoes have disappeared. When we complained to the staff, nobody seems to know anything, as they are all agency staff. The management is never around to deal with complaints! Nobody seems to know what's going on. The overall standard of care has dropped!
Thank you for taking the time to share your feedback. We're sorry to hear about your experience, and we take your concerns seriously. We would like to investigate this further to ensure it is addressed promptly. Please contact us directly on 0121 433 3000 so we can discuss this in more detail.
My friend was placed in Buckingham House in February 2025. On first visits I was worried about his care. Cleanliness, conversation and care were not obvious. No stimulation for my intelligent friend was very worrying. Staff were not obvious and many on phones. In May, I met management with my concerns, they listened. This week I visited and there was an obvious change in atmosphere, aroma, and staff activity. My friend had a much brighter demeanour. The staff friendly and happy and genuinely engaging with residents. Instead of leaving depressed I felt my friend was in a better place. Request please - more activities and visits out.
Regarding your...
Very impressed with Buckingham House. The locations, size of rooms, and layout. The staff are simply amazing. My mother hated her previous home, and we had a bit of luck getting her into Buckingham House. I honestly never seen her so happy. She loved gardening, but now, the big bonus, she has such a lovely view out of the room, which makes her very happy. Food is fantastic and the staff are so caring. Thank you.
Thank you so much for sharing such heartfelt feedback. It's rewarding to know that your mother has settled in so well at Buckingham House and is enjoying the space and surroundings - especially the view from her room. We understand how important it is to feel at home, and it's wonderful to hear how...
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 26 March 2024Good
- CaringGood
- EffectiveGood
- ResponsiveRequires improvement
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Moundsley Hall Care Village.
There are no upcoming events for Moundsley Hall Care Village.
Awards / Recognitions (1)
- 18 Nov 2013Recipient: Moundsley Hall Care Village
Accreditations
There are no accreditations posted yet for Moundsley Hall Care Village.
Meet the Team (4)

Hello, my name is Helen. I have been working as the Wellbeing Co-ordinator at Moundsley Hall for the last three years. Being an activities coordinator isn’t just about organising schedules—it’s about creating moments of joy, connection, and dignity for people, and doing that well takes genuine care and empathy.
I really enjoy my role and feel passionate about caring for people.

Hi, my name is Amy, and I started my Receptionist role here in 2019. For the past 6 years, I have enjoyed working alongside a lovely team, supporting team members and greeting residents and family members. I prioritise organisation, attention to detail and ensuring that visitors feel welcomed and valued when they walk through the door. I believe that a little kindness can go a long way, and I am here to help you where I can.

My name is Carmen Coyne, my job role is Head Housekeeper, and I have worked for Moundsley Hall Care Village for nearly nineteen years. It has become my second home. We are more like a big family.

Demi joined the team in 2018 and quickly became a popular member of staff. Demi moved from care to the Activity team after displaying a keen interest in wanting to enhance the day-to-day quality of life for our residents.
Demi is an exceptional member of the team who works tirelessly to ensure our residents have the best day possible. Person centring all activities, often having several activities going at the same time ensuring the maximum amount of participants can enjoy the day. Demi does not forget those who are unable to join the communal areas, she will take the activity to them! Demi is well organised and plans ahead for all relevant celebrations, birthdays, anniversaries, Christmas, and easter, all are made special because of the hard work and compassion Demi has applied to her role. Her ability to connect with the residents is a special skill and her dedication to delivering fun, laughter, memories and much more is something to be proud of.
Some comments from seniors and colleagues:“Demi is hard working, compassionate and no matter how busy her day is, she always has a smile on her face”
“Demi is a lovely person, kind and caring”
“In my years of experience working within this industry, Demi is one of the best activity co-ordinators I have seen”
“We are proud to have Demi on our team and look forward to celebrating more milestones and achievements with her in the future. Well done Demi!”
Frequently Asked Questions about Moundsley Hall Care Village
What types of Care is Moundsley Hall Care Village registered for?
Older Person Care, Dementia, Physical Disability are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Moundsley Hall Care Village have?
There are 60 Single Rooms.
What are the Facilities & Services at Moundsley Hall Care Village?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Moundsley Hall Care Village to the centre of Birmingham?
5.4 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Moundsley Hall Care Village to verify any information. View our terms and conditions. Moundsley Hall Care Village has an Enhanced Service -more info.