Moundsley Hall Care Village

Thank you so much for sharing such heartfelt feedback. It's rewarding to know that your mother has settled in so well at Buckingham House and is enjoying the space and surroundings - especially the view from her room. We understand how important it is to feel at home, and it's wonderful to hear how much she has appreciated her new environment. We're also delighted that our team's care and attention have made such a positive difference. Your kind words mean a great deal to all of us here. Thank you from the team at Buckingham House.

Thank you for your kind words and thoughtful feedback. We're grateful for your appreciation and delighted to hear that you feel a strong connection with our team at Kensington. Our staff are dedicated to providing compassionate and high-quality care, and it means a lot that this is reflected in your experience with us. Your support and recognition mean a lot to all of us. Thank you again.

Thank you for your kind words. We're pleased to hear that your experience with us was so positive. Our team takes great pride in creating a caring, supportive and welcoming environment for both residents and their families. It means a great deal to know that our efforts made a difference to your aunt's care and your daily visits. Thank you again for your recommendation - it is deeply appreciated by all of us.

Thank you for your kind words and for sharing your experience. We're pleased to hear that you felt well informed and supported during your Mother's time with us. We appreciate your feedback on resident interaction and will continue to strive for the best possible care. It means a lot to us to know that our staff's efforts, especially during the difficult times, made a difference. Wishing you and your family all the best.

Thank you for your kind words. We're pleased to hear that you've had a positive experience. Your feedback means a lot to us, and we'll continue to strive to provide the best for our residents and their families.

Thank you for your wonderful feedback! We're pleased to hear that your Mum's transition to Moundsley Hall was smooth and has met your expectations, our team takes great pride in providing exceptional care and a welcoming environment for all our Residents. Your recommendation is greatly appreciated!

Thank you so much for your heartfelt review. We are truly grateful for your kind words. Our team strives to create a warm and supportive environment for both residents and their families, and it's wonderful to know that this made a positive impact during your father's stay. We are glad that the relationships formed during this time comforted your family. While we will miss seeing you as well, please know that our doors are always open, and you are welcome to visit anytime. Thank you again for your thoughtful feedback.

Thank you for your positive feedback regarding the care and support for your father who is in Buckingham House, and also for the team's hard work. We are pleased that your father is enjoying the varied and meaningful activity programme delivered in Buckingham House and that he has enjoyed his gardening activities in this lovely weather. Sometimes we do have to enlist the help of local agency staff to ensure staffing levels remain safe and to deliver the care to our residents and we endeavour to book staff who have cared for the residents in Buckingham House previously. We do have an electronic logging system for maintenance tasks required across the Village, we apologise for the delay in the issue being dealt with regarding the light bulb change. The Management Team will continue to monitor this situation to drive improvement in response times. Once again thank you for your kind words and we will ensure this is passed on to the staff at Buckingham House.

Thank you for taking the time to review Moundsley House, firstly our deepest sympathy for the loss of your Mother. Thank you for your comments regarding the care received by Mom, it is always nice to see positive comments about our hard-working team. Our staff retention across the village is good and agency use is at an all-time low. To ensure we have a full team on shift daily, we will use hand-picked agency staff to cover annual leave and absence when necessary. All residents are assessed to ensure we are the right facility for them before they move in. We can only apologise for any miscommunication you felt went unanswered as we understand the importance of positive relations with families. We assure you that when a resident is admitted to the Hospital, regular contact is made by the home to the ward where our resident is admitted. We apologise if you felt this was not fed back to you during your Mom's stay in the Hospital. Thank you for choosing Moundsley Hall.

Thank you for taking the time to complete the review for Moundsley House, we value your feedback and suggestions to further enhance our service here at Moundsley Care Village. We are delighted your husband has settled in Moundsley House and is enjoying spending time with his twin sister who also lives with us in Moundsley House. We are delighted to hear that the care provided in the house is of a high standard and we will feed your positive comments back to our staff. We have taken on board your comments regarding the Management oversight of the Village, particularly during the weekend. We are commencing, on-site management cover at the weekends moving forward, so any issues highlighted during this time can be actioned in a timely manner and it will also give staff support during the weekend period. We apologise that you have had to raise concerns in relation to the laundry and I can assure we will give this concern our utmost attention to improve our service moving forward.

Thank you for taking the time to share your positive experience with Moundsley Hall Care Village. We are truly heartened to hear how our team's dedication and care have significantly contributed to your peace of mind. Knowing that your relative is happy, settled, and well-cared for is our utmost priority, and it's rewarding to learn that we have succeeded in this aspect.
We are committed to maintaining this high standard of care and support for all our residents and their families. Your feedback is invaluable as it inspires us to continue delivering the best possible care. Once again, thank you for your trust in Moundsley Hall Care Village. Please feel free to contact us anytime if there's anything more we can do for you or your loved one.

We are sorry to read your comments below and confirm this is a total contradiction to the thoughts and comments made by family involved in Mom’s care, of whom we built a positive relationship with. Visitors must not be under the influence of alcohol or other and all visitors should display nonaggressive behaviour to both staff and residents. We understand that you were at times unable to meet these criteria. We confirm that Mom remained safe and well cared for within our care village and the family involved in Mom’s care remained happy and supported.

Thank you so much for taking the time to share your experience at Moundsley Hall. We are truly grateful for the opportunity to care for your father during his stay with us.
It warms our hearts to hear that you found our staff and management exceptional in their diligence. Providing a high level of care is at the core of what we do, and we are delighted to know that your father's time with us was made easy through their dedication.
We're thrilled to hear that you enjoyed the food at Moundsley Hall. Our kitchen team takes pride in crafting delicious and plentiful meals to ensure our residents have a delightful dining experience.
The greatest compliment we can receive is your acknowledgement of the marvellous attention your father received. Our team strives to create a warm and supportive environment for all our residents, and it's rewarding to know that we met your expectations.
Thank you once again for entrusting us with your father's care.