Moundsley Hall Care Village

Moundsley Hall Care Village, Walkers Heath Road, Birmingham B38 0BL

Moundsley Hall Nursing and Residential Home provide a range of Care needs such as; Nursing, Nursing-dementia, Residential, Physical Disability Care and Younger Adults within the Birmingham and Kings Norton area.

Moundsley Hall Care Village is a purpose built development committed to providing professional and respectful care. They have been operating from a Kings Norton location for 20 years. Newly constructed homes consist of 24 sq meter rooms, the largest in the area.

The care village is set in six acres of tranquil secluded landscaped gardens. It’s a unique location, accessed by a tree-lined avenue, provides a country setting whilst enjoying the amenities of an urban location.

If you require any further information then please get in contact with their Admissions Team by phone or visit the website.

Group: Moundsley Hall Ltd

Person in charge: Mary Webb (General Manager)

Local Authority / Social Services: Worcestershire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 65 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Alzheimer's • Challenging Behaviour

Admission Information: Ages 18+.

Single Rooms: 65

Rooms with ensuite WC: 65

Facilities & Services: Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Visiting:

Visiting is daily from 10.00 am until 8.00pm. Visiting outside these hours by prior arrangement.

Parking:

Ample free parking on site

Latest Care Quality Commission* Report on Moundsley Hall Care Village: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.2 (maximum of 10) for Moundsley Hall Care Village is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 10 Reviews over all time. This Average Rating is also the rating value for Moundsley Hall Care Village in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 7 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.622 for Moundsley Hall Care Village is calculated as follows: ( (79 Excellents x 5) + (35 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 119 Ratings = 4.622

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.538 Points relating to the number of positive Reviews for Moundsley Hall Care Village is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 13 positive Reviews (65 registered maximum number of service users ÷ 5). 7 Reviews ÷ 13 Target = 0.538

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.2 Moundsley Hall Care Village has a Review Score of 9.2 (9.160) from 10 Reviews


Average Ratings

  • Excellent
    8
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Moundsley Hall Care Village?

  • Extremely LIKELY
    8
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Moundsley Hall Care Village

  • Husband of Resident/Service User
    3
  • Sister of Resident/Service User
    2
  • Daughter of Resident/Service User
    1
  • Daughter-in-law of Resident/Service User
    1
  • Granddaughter of Resident/Service User
    1
  • more

The staff do a wonderful job handling the sometimes difficult residents. Their dedication I think is amazing. The food is excellent. My wife woofs it down. No trouble there.

How likely would you be to recommend Moundsley Hall Care Village? Extremely Likely

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Average Rating:   4.8 out of 5

Mum became a resident on 18th February 2011, initially in Clarence House and then Kensington House, until her death on 26th April 2018. More or less, as soon as Mum moved in the weight of the world came off her shoulders and she relaxed and enjoyed the camaraderie and facilities. As time went by and the dementia took a great hold, when more nursing care was needed, Mum was treated with great love and respect.

How likely would you be to recommend Moundsley Hall Care Village? Extremely Likely

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Average Rating:   4.9 out of 5

My brother has been at Buckingham House for 14 months his life and ours have changed for the better.
We can now go away and know he will be well looked after. The staff are polite, courteous, welcoming and respectful. They treat my brother with respect and dignity at all times. I have also noticed that the staff team stay the same and nobody ever leaves so that proves it is a happy place to work. The management is good they have good routines which keeps my brother feeling secure and safe knowing there won't be any changes to cause anxiety.

How likely would you be to recommend Moundsley Hall Care Village? Extremely Likely

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Average Rating:   5 out of 5

Moundsley Hall Care Village is set in a beautiful, superbly landscaped well-maintained grounds for resident and their families to enjoy.
Kensington house is purpose built with lovely spacious rooms all with well equipped en-suite wet rooms to respect and maintain residents privacy and dignity. All the staff (office, manager, team leaders, cares, nurses, activity, maintenance and kitchen) are approachable, professional and very friendly. The main lounge and dining areas are extremely spacious and not "crowded". There is also a smaller quieter garden lounge for residents to enjoy. The residents present happy, clean and well cared for. Cost is the only downside. This home is far more expensive than most of the other homes in the area.

How likely would you be to recommend Moundsley Hall Care Village? Extremely Likely

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Average Rating:   4.5 out of 5

Pleasant to visit.

How likely would you be to recommend Moundsley Hall Care Village? Likely

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Average Rating:   4 out of 5

My wife has been resident in Moundsley Hall for three months now, requiring nursing dementia care.
I would have no hesitation in recommending this unit to any family looking to place someone somewhere where they can be confident of ongoing care with dignity.
All staff, whatever their particular job, take the time to talk to residents on first name terms, giving a calming and reassuring environment.
Group activities with music are enjoyed by all.

How likely would you be to recommend Moundsley Hall Care Village? Extremely Likely

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Average Rating:   4.9 out of 5

I researched care homes in and around Kings Heath and drew up a shortlist. I rang Moundsley Hall and was put through to the Finance and Payroll Administrator who was handling admissions, and from that first phone call my gut instinct told me this could be the one. When we went to visit the home the reception from the Buckingham House Manager and her staff was exceptional. My mother-in-law moved in and although her stay was on short the care she received was second to none. I can't rate the home highly enough for the service they gave. Thank you so very much.

How likely would you be to recommend Moundsley Hall Care Village? Extremely Likely

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Average Rating:   4.8 out of 5

My Nan is well cared for, and is happy and content living in Buckingham House of Moundsley Hall.
The staff are lovely and there seem to be plenty about when needed.
Nothing is too much trouble for them and my Nan speaks highly of the staff as well as the home.
Everyone seems well trained, and the home has a very 'homely, safe' feeling.
I enjoy visiting my Nan, although we live 100 miles away! Well done to you all.

How likely would you be to recommend Moundsley Hall Care Village? Extremely Likely

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Average Rating:   4.8 out of 5

Overall my experience has been satisfactory. There have been issues which have been dealt with as they arrive. The permanent staff do a very good, although difficult, job, I would like to see less use of agency staff as the permanent staff have a relationship with my husband which is so important.

How likely would you be to recommend Moundsley Hall Care Village? Likely

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Average Rating:   3.8 out of 5

My wife is a resident in a dementia unit at the above nursing home. I visit every day. The unit is very clean, pleasant room and well appointed. There are an ample number of carers on duty at all times with a trained nurse always available. Without exception, the staff are well trained, patient and efficient. Th equipment provided, wheelchairs, hoists etc are ample and well maintained. In my opinion the level of overall care at this home is exceptional.

How likely would you be to recommend Moundsley Hall Care Village? Extremely Likely

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Average Rating:   4.7 out of 5

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Bed Vacancies

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Awards / Recognitions

November 2013

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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