Moundsley Hall Care Village

A weak point is communication, while staff will ring in cases of (say) a fall, management rarely communicate on general matters eg. visiting arrangements.

The staff are generally welcoming and friendly. The management is helpful. Due to Covid restrictions, there have not been ongoing activities, which has left my mother bored and unhappy some of the time. As the home is large, it does not feel warm and cosy but rather cold and clinical. Due to staff shortages and lack of visits, my mother has felt lonely. We have had little or no communications from the home as to my mother's condition or wellbeing, but I realise the staff have been working under pressure. Generally, she is well cared for but not stimulated adequently.

I have recently seen a news report where relatives have successfully obtained an apology via the Government Ombudsman. None of this is going to bring my mom back, but a formal complaint will be on its way to this home shortly.

appreciate.

My nephew is disabled and needs help with most things, I think the staff do extremely well caring for him, keeping him comfortable.

I can't praise Moundsley Hall enough.

The last 18 months have been very challenging for everyone, but Moundsley has always done its best to look after Mom and also keep my brother and myself up to speed with what is happening. They have ensured that there is a room available for visits but also for residents such as Mom who are not getting out of bed they allow visits to the room. The whole process is simple and straight forward which has meant we can visit Mom regularly. All of the staff are always welcoming, friendly and professional whether you talk to them in person or via the telephone and give you the confidence that they give every resident the care and respect they deserve. Particular mention for the activities coordinators who have been asked with running the visits and they are brilliant.

I think a real mark of their approach came when Mom, unfortunately, had to go to the hospital for hip pain. One of the A&E staff told me they had received calls from Moundsley to see how Mom was which they had not seen before.

Myself and my brother have been visiting our brother every week for the last five years. We have always been more than happy with the care he receives, the staff and management have been very good to our brother. We would recommend Moundsley Hall Care Village to anyone. Thank you.

My brothers and I cannot thank the team enough for making our Mother comfortable, clean and cared for every day. Well done and thank you to all of you.

I wish we'd never seen the place.

Mum has been in Moundsley Hall since the turn of the year and it genuinely gives the family peace of mind to know she is being cared for so very well. Mum is 94 years old on the 12th October and even though "end of life" medication was prescribed a month or more ago, the whole of the team leave no stone unturned to make sure she is comfortable.

My mother, who is 97, has been extremely well looked after since her arrival a year ago. The care she has received has improved her physical and mental health since facing hospitalisation and terminal illness from April to August 2018. The transition from hospital to dementia care ward and onwards to Moundsley Hall was appropriate and smooth.

Both my sister-in-law and myself are very, very pleased with the care and attention my mother has received, not just for the months mentioned, but ever since she has been a resident in Moundsley Hall. All of the staff (and I mean All!) can be very proud of themselves for the professional and caring job they carry out. It makes life so much easier, knowing of this level of care, when I'm going about my life in general. On behalf of myself and my family - Thank you All!

The family can rest easy that all is being done to help my frail and much-loved aunt.

My Dad was in Buckingham House for six weeks receiving "end of life care". He was treated with kindness and dignity. The staff were attentive and really connected with him. The food that was served was of good quality and presented well. During his final hours, Dad was kept comfortable and the support offered to him was extended to us, his family.

He was treated with dignity and respect at all times. As a family, we were also supported. We cannot thank the staff enough and we could highly recommend this nursing home.

My father was in Buckingham House, one of the houses in the care village. During the time that my late father was at Buckingham House, he was treated with dignity and respect. The care was faultless. The staff are genuine, friendly and respectful and take time to get to know the person as an individual. The rooms are spaceous, airy, clean and comfortable. Dad was always clean, wearing his own clothes and content. The food, according to my Dad, was always excellent and there was always plenty. The lounge is large and has areas where you can either sit and watch TV or sit and chat in a quiet area. The care Dad recieved in his last days was exceptional and comforting both to him and us, his family.

My mother has now been a resident in Moundsley Hall for just over a month now and I visit a minimum of 3 times per week. I have been very impressed every time I visit with the level of care and attention received by all the residents. It helps me so much mentally that I can get on with my own life knowing my mother is being taken good care of.

My mother was a resident here in Kenilworth House. She had dementia and whilst very lovely, could be difficult sometimes. The carers and nurses were always kind and considerate of her needs. I was kept informed of her health throughout and when I visited, although she did not know who I was, I could tell she was settled and happy there.

I was allowed to personalise her room as much as I felt was needed (I would have added more items, but there was always the safety aspect to consider with someone with dementia). I could pop in whenever I felt the need (usually just to give mom a hug and sit quietly with her in her silence) and was never concerned by what I would see. Unfortunately, mom passed away this month, quietly in her sleep.

If I had any criticism it would perhaps be around the quality of the food. It was very much like school dinners of yore. More fresh vegetables?

A clean environment in lovely surroundings, carers who respect residents; a place that is safe, secure. A+

Thank you for helping my mother in her last week of life.

She was treated like a queen when she celebrated her 90th birthday in August and the staff came to sing "Happy Birthday" to her. Sadly Mum died peacefully in her sleep in November 2018.