Moundsley Hall Care Village

Walkers Heath Road, Birmingham B38 0BL
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9.4 77 Reviews
  • Moundsley Hall Care Village, Birmingham
Moundsley Hall Nursing and Residential Home provide a range of Care needs such as; Nursing, Nursing-dementia, Residential, Physical Disability Care and Younger Adults within the Birmingham and Kings Norton area.

Moundsley Hall Care Village is a purpose built development committed to providing professional and respectful care. They have been operating from a Kings Norton location for 20 years. Newly constructed homes consist of 24 sq meter rooms, the largest in the area.

The care village is set in six acres of tranquil secluded landscaped gardens. It’s a unique location, accessed by a tree-lined avenue, provides a country setting whilst enjoying the amenities of an urban location.

If you require any further information then please get in contact with their Admissions Team by phone or visit the website.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Debi Rogers (Head of Operations)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1995
  • Last Refurbishment: 2022
  • Number of floors: 3

Room Information

  • Single Rooms (60)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (15)

Visiting

  • Welcome friends and family, no restrictions on visiting. Moundsley Hall Care Village do ask that you respect meal - times.

Parking

  • Ample free parking on site

Moundsley Hall Care Village Reviews (77)

9.4

Moundsley Hall Care Village has a Review Score of 9.4 (9.408) out of 10, based on 24 reviews in the last 2 years.
Over all time Moundsley Hall Care Village has 77 reviews.

Overall Experience
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Reviewer Connection to Moundsley Hall Care Village
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Review from Colin K (Son of Resident) published on 26 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a resident here in Kenilworth House. She had dementia and whilst very lovely, could be difficult sometimes. The carers and nurses were always kind and considerate of her needs. I was kept informed of her health throughout and when I visited, although she did not know who I was, I could
tell she was settled and happy there.


I was allowed to personalise her room as much as I felt was needed (I would have added more items, but there was always the safety aspect to consider with someone with dementia). I could pop in whenever I felt the need (usually just to give mom a hug and sit quietly with her in her silence) and was never concerned by what I would see. Unfortunately, mom passed away this month, quietly in her sleep.


If I had any criticism it would perhaps be around the quality of the food. It was very much like school dinners of yore. More fresh vegetables?


A clean environment in lovely surroundings, carers who respect residents; a place that is safe, secure. A+

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Review from Kevin M (Son of Resident) published on 10 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After experiences with other 'homes', Moundsley was a breath of fresh air.
The staff were outstanding, managing to combine efficiency with compassion.
Extremely approachable and polite at all times of day.
Frankly, the facilities were of lesser importance when you are employing and training such
a high quality of staff.
Thank you for helping my mother in her last week of life.
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Review from Mike McC (Son of Resident) published on 10 December 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I chose the Moundsley Hall Care Village (Moundsley Hall Unit) for Mum and she moved into the home under NHS Continuing Healthcare in March 2018 for end-of-life care.
The house is set in lovely quiet grounds with trees and a duck pond.
Mum had dementia, was bed-bound with bed-sores from living at home
and had difficulty swallowing. She was cared for exceptionally well and staff looked after all her medical, nutritional and social needs. She had a special dynamic mattress and was repositioned every 2 hours, day and night. I always met with friendly, loving, sensitive and professional nursing staff, carers and management whenever I visited. They always took time to discuss any aspects with me and I knew that Mum was getting the best and individualised care that she needed.
She was treated like a queen when she celebrated her 90th birthday in August and the staff came to sing "Happy Birthday" to her. Sadly Mum died peacefully in her sleep in November 2018.
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Review from Sheila W (Daughter of Resident) published on 17 October 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
My lovely mom was a resident of Moundsley Hall nursing home for 5 years with vascular dementia and various other problems and always received very good care. However, on the 4/9/18 Mom had a stroke for which she was hospitalised, it soon became apparent that there was nothing more they could do for
her so she was sent back to Moundsley for end of life care. I cannot express in words our heartfelt gratitude and thanks for all the kindness and compassion shown by the staff to my mom in her last few weeks of life. They were so gentle while washing and changing her and made sure she was always clean and comfortable, always professional and caring. They made us feel welcome even when we wanted to stay over with Mom in her last days. Mom sadly passed away on the 7/10/18.
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Review from Leslie N W P (Husband of Resident) published on 21 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife was admitted to the Moundsley Hall Unit of the Moundsley Hall Care Village in April 2016.
As well as having mixed dementia, she is unable to walk. I visit every day and it has been a privilege to witness what is a thoroughly professional operation.
I cannot fault it.
Adequate numbers of well-trained
carers are always on hand.
Two events coordinators ensure residents are kept as active as possible.
A qualified nurse is always on duty. This nursing home must be an example of 'how it should be done.'
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Review from H H (Brother-in-law of Resident) published on 29 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care in the home is wonderful and would recommend the home to anyone.
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Review from M H (Sister of Resident) published on 29 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with everything and all the staff. Thrilled that my sister loves it here.
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Review from Arlene T (Sister-in-law of Resident) published on 23 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Sister-in-law has lived here for the past 18 months. I was initially impressed with the cleanliness, the place smelled fresh and clean when we walked in. I am pleased to say, 18 months on, every time we visit, usually once a week it is still the same. The staff are very friendly and helpful and the
overall feeling I get when visiting is that of a comfortable, well run home.
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Review from D C (Husband of Resident) published on 18 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff do a wonderful job handling the sometimes difficult residents. Their dedication I think is amazing. The food is excellent. My wife woofs it down. No trouble there.
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Review from Martin G (Son of Resident) published on 18 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum became a resident on 18th February 2011, initially in Clarence House and then Kensington House, until her death on 26th April 2018. More or less, as soon as Mum moved in the weight of the world came off her shoulders and she relaxed and enjoyed the camaraderie and facilities. As time went by and
the dementia took a great hold, when more nursing care was needed, Mum was treated with great love and respect.
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Review from Eilisha G (Sister of Resident) published on 8 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother has been at Buckingham House for 14 months his life and ours have changed for the better.
We can now go away and know he will be well looked after. The staff are polite, courteous, welcoming and respectful. They treat my brother with respect and dignity at all times. I have also noticed
that the staff team stay the same and nobody ever leaves so that proves it is a happy place to work. The management is good they have good routines which keeps my brother feeling secure and safe knowing there won't be any changes to cause anxiety.
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Review from Sharon T (Daughter of Resident) published on 4 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Moundsley Hall Care Village is set in a beautiful, superbly landscaped well-maintained grounds for resident and their families to enjoy.
Kensington house is purpose built with lovely spacious rooms all with well equipped en-suite wet rooms to respect and maintain residents privacy and dignity. All
the staff (office, manager, team leaders, cares, nurses, activity, maintenance and kitchen) are approachable, professional and very friendly. The main lounge and dining areas are extremely spacious and not "crowded". There is also a smaller quieter garden lounge for residents to enjoy. The residents present happy, clean and well cared for. Cost is the only downside. This home is far more expensive than most of the other homes in the area.
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Review from T B (Sister of Resident) published on 2 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Pleasant to visit.
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Review from James W (Husband of Resident) published on 16 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been resident in Moundsley Hall for three months now, requiring nursing dementia care.
I would have no hesitation in recommending this unit to any family looking to place someone somewhere where they can be confident of ongoing care with dignity.
All staff, whatever their particular job,
take the time to talk to residents on first name terms, giving a calming and reassuring environment.
Group activities with music are enjoyed by all.
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Review from Antonia (Daughter-in-law of Resident) published on 30 October 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I researched care homes in and around Kings Heath and drew up a shortlist. I rang Moundsley Hall and was put through to the Finance and Payroll Administrator who was handling admissions, and from that first phone call my gut instinct told me this could be the one. When we went to visit the home the
reception from the Buckingham House Manager and her staff was exceptional. My mother-in-law moved in and although her stay was on short the care she received was second to none. I can't rate the home highly enough for the service they gave. Thank you so very much.
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Review from S M (Wife of Resident) published on 24 April 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall my experience has been satisfactory. There have been issues which have been dealt with as they arrive. The permanent staff do a very good, although difficult, job, I would like to see less use of agency staff as the permanent staff have a relationship with my husband which is so important.
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Review from Amanda F (Granddaughter of Resident) published on 12 December 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Nan is well cared for, and is happy and content living in Buckingham House of Moundsley Hall.
The staff are lovely and there seem to be plenty about when needed.
Nothing is too much trouble for them and my Nan speaks highly of the staff as well as the home.
Everyone seems well trained, and the
home has a very 'homely, safe' feeling.
I enjoy visiting my Nan, although we live 100 miles away! Well done to you all.
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Current Review Score: 9.4 (9.408)

Overview of Review Score

The Review Score of 9.4 (9.408) out of 10 for Moundsley Hall Care Village is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.408 for Moundsley Hall Care Village is calculated as follows: ( (174 Excellents x 5) + (78 Goods x 4) + (16 Satisfactorys x 3) + (6 Poors x 2) + (10 Very Poors x 1) ) ÷ 284 Ratings = 4.408
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Moundsley Hall Care Village is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 22 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Mar 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Requires improvement
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (2)

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Kiran Kaur

Job Title: Admissions Advisor Joined: 2024

Hi, I'm Kiran, and I joined Moundsley in 2024 as an Admissions Officer. I'm here to make the transition into our care as smooth and stress-free as possible for residents and their families.


I understand that choosing the right care home is a big decision, and I'm always happy to provide guidance and offer support every step of the way. Whether you're looking for short-term respite, long-term nursing care it specialist support, I'll work closely with you to understand your needs and ensure a seamless admission process.


I focus on clear communication and attention to detail to make sure families feel supported and reassured. My goal is to help people find the right care solution with warmth and understanding, ensuring that every new resident feels welcome and valued from day one.


If you'd like to learn more about Moundsley or discuss admissions, feel free to reach out- I'm always happy to help!

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Demi Whiston

Job Title: Wellbeing Co-ordinator Joined: 2025

Demi joined the team in 2018 and quickly became a popular member of staff. Demi moved from care to the Activity team after displaying a keen interest in wanting to enhance the day-to-day quality of life for our residents.


Demi is an exceptional member of the team who works tirelessly to ensure our residents have the best day possible. Person centring all activities, often having several activities going at the same time ensuring the maximum amount of participants can enjoy the day. Demi does not forget those who are unable to join the communal areas, she will take the activity to them! Demi is well organised and plans ahead for all relevant celebrations, birthdays, anniversaries, Christmas, and easter, all are made special because of the hard work and compassion Demi has applied to her role. Her ability to connect with the residents is a special skill and her dedication to delivering fun, laughter, memories and much more is something to be proud of.


Some comments from seniors and colleagues:
“Demi is hard working, compassionate and no matter how busy her day is, she always has a smile on her face”
“Demi is a lovely person, kind and caring”
“In my years of experience working within this industry, Demi is one of the best activity co-ordinators I have seen”
“We are proud to have Demi on our team and look forward to celebrating more milestones and achievements with her in the future. Well done Demi!”

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