Moundsley Hall Care Village

Walkers Heath Road, Birmingham B38 0BL
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9.4 89 Reviews
  • Moundsley Hall Care Village, Birmingham
Moundsley Hall Nursing and Residential Home provide a range of Care needs such as; Nursing, Nursing-dementia, Residential, Physical Disability Care and Younger Adults within the Birmingham and Kings Norton area.

Moundsley Hall Care Village is a purpose built development committed to providing professional and respectful care. They have been operating from a Kings Norton location for 20 years. Newly constructed homes consist of 24 sq meter rooms, the largest in the area.

The care village is set in six acres of tranquil secluded landscaped gardens. It’s a unique location, accessed by a tree-lined avenue, provides a country setting whilst enjoying the amenities of an urban location.

If you require any further information then please get in contact with their Admissions Team by phone or visit the website.
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Care Provided by Moundsley Hall Care Village

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1100 – £1100
  • Self-Funded Residential Dementia Care: £1100 – £1100
  • Self-Funded Nursing Care: £1350 – £1350
  • Self-Funded Nursing Dementia Care: £1200 – £1200
  • RESPITE Self-Funded Residential Care: £1150 – £1150

Our Care Village consists of three individual homes, each offering different levels of care and facilities.


Fees are subject to an individual care assessment and may vary depending on needs and room type.

The price(s) shown are provided by the care home. Contact Moundsley Hall Care Village for full pricing details and T&Cs.

Contact Moundsley Hall Care Village to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Moundsley Hall Care Village to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Debi Rogers (Head of Operations)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1995
  • Last Refurbishment: 2022
  • Number of floors: 3

Room Information

  • Single Rooms (60)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (15)

Visiting

  • Welcome friends and family, no restrictions on visiting. Moundsley Hall Care Village do ask that you respect meal - times.

Parking

  • Ample free parking on site

Moundsley Hall Care Village Reviews (89)

9.4

Moundsley Hall Care Village has a Review Score of 9.4 (9.368) out of 10, based on 24 reviews in the last 2 years.
Over all time Moundsley Hall Care Village has 89 reviews.

Overall Experience
  • 62
  • 21
  • 2
  • 1
  • 3
Date Published
  • 89
  • 11
  • 15
  • 24
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Reviewer Connection to Moundsley Hall Care Village
  • 31
  • 24
  • 7
  • 6
  • 4
  • 3
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 89, showing 61-80
Review from Michael H (Son of Resident) published on 18 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The last 18 months have been very challenging for everyone, but Moundsley has always done its best to look after Mom and also keep my brother and myself up to speed with what is happening. They have ensured that there is a room available for visits but also for residents such as Mom who are not getting
out of bed they allow visits to the room. The whole process is simple and straight forward which has meant we can visit Mom regularly. All of the staff are always welcoming, friendly and professional whether you talk to them in person or via the telephone and give you the confidence that they give every resident the care and respect they deserve. Particular mention for the activities coordinators who have been asked with running the visits and they are brilliant.


I think a real mark of their approach came when Mom, unfortunately, had to go to the hospital for hip pain. One of the A&E staff told me they had received calls from Moundsley to see how Mom was which they had not seen before.

Reply from Sarah Chalmers, Admissions Co-ordinator at Moundsley Hall Care VillageIt is so good to receive a positive review like this - thank you so much, it means a lot to all of our staff who work so hard.
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Review from Janet H (Sister of Resident) published on 11 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Myself and my brother have been visiting our brother every week for the last five years. We have always been more than happy with the care he receives, the staff and management have been very good to our brother. We would recommend Moundsley Hall Care Village to anyone. Thank you.
Reply from Sarah Chalmers, Admissions Co-ordinator at Moundsley Hall Care VillageThank you so much for taking the time to review our Care Village; it is much appreciated.
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Review from Lynne F (Daughter of Resident) published on 18 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been in this establishment since October 2019 and has been very well cared for by all the staff, and she seems very content with her surroundings.
My brothers and I cannot thank the team enough for making our Mother comfortable, clean and cared for every day. Well done and thank you to
all of you.
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Review from Gary H (Son of Resident) published on 10 February 2020 Submitted via Website • Report
Overall Experience 1.0 out of 5
My father was in this establishment for 7 days before passing away.
The level of care and empathy shown by the senior management and lead nurse was appalling.
No morphine, No monitoring on a regular basis, No dignity in death.
I wish we'd never seen the place.
Reply from Sarah Chalmers, Admissions Co-ordinator at Moundsley Hall Care VillageWe are very sorry you feel this way. Respecting our residents' dignity is and always has been of paramount importance to us.
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Review from G T (Son of Resident) published on 3 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On behalf of my sister-in-law and myself, I would like to compliment all of the team at Moundsley Hall for their dedication and professionalism in the care, support and kindness shown towards my mother.
Mum has been in Moundsley Hall since the turn of the year and it genuinely gives the family peace
of mind to know she is being cared for so very well. Mum is 94 years old on the 12th October and even though "end of life" medication was prescribed a month or more ago, the whole of the team leave no stone unturned to make sure she is comfortable.
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Review from Anne S (Daughter of Resident) published on 28 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother, who is 97, has been extremely well looked after since her arrival a year ago. The care she has received has improved her physical and mental health since facing hospitalisation and terminal illness from April to August 2018. The transition from hospital to dementia care ward and onwards to
Moundsley Hall was appropriate and smooth.
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Review from G T (Son of Resident) published on 1 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Both my sister-in-law and myself are very, very pleased with the care and attention my mother has received, not just for the months mentioned, but ever since she has been a resident in Moundsley Hall. All of the staff (and I mean All!) can be very proud of themselves for the professional and caring
job they carry out. It makes life so much easier, knowing of this level of care, when I'm going about my life in general. On behalf of myself and my family - Thank you All!
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Review from Peter F (Nephew of Resident) published on 15 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with all the care they provide to my aunt. I feel she is well looked after and entertained. They monitor her health closely so even the infections she is prone to, have reduced since she became a resident. Overall, excellent management in dealing with difficult situations.
The family can
rest easy that all is being done to help my frail and much-loved aunt.
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Review from Michele P (Daughter of Resident) published on 5 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Dad was in Buckingham House for six weeks receiving "end of life care". He was treated with kindness and dignity. The staff were attentive and really connected with him. The food that was served was of good quality and presented well. During his final hours, Dad was kept comfortable and the support
offered to him was extended to us, his family.
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Review from Gillian C (Daughter of Resident) published on 3 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our father was cared for in Buckingham House until he died on 11th May 2019. The care and kindness he received on a daily basis was of an exceptionally high standard.
He was treated with dignity and respect at all times. As a family, we were also supported. We cannot thank the staff enough and we could
highly recommend this nursing home.
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Review from Stephen B (Son of Resident) published on 18 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was in Buckingham House, one of the houses in the care village. During the time that my late father was at Buckingham House, he was treated with dignity and respect. The care was faultless. The staff are genuine, friendly and respectful and take time to get to know the person as an individual.
The rooms are spaceous, airy, clean and comfortable. Dad was always clean, wearing his own clothes and content. The food, according to my Dad, was always excellent and there was always plenty. The lounge is large and has areas where you can either sit and watch TV or sit and chat in a quiet area. The care Dad recieved in his last days was exceptional and comforting both to him and us, his family.
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Review from G T (Son of Resident) published on 7 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has now been a resident in Moundsley Hall for just over a month now and I visit a minimum of 3 times per week. I have been very impressed every time I visit with the level of care and attention received by all the residents. It helps me so much mentally that I can get on with my own life knowing
my mother is being taken good care of.
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Review from Colin K (Son of Resident) published on 26 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a resident here in Kenilworth House. She had dementia and whilst very lovely, could be difficult sometimes. The carers and nurses were always kind and considerate of her needs. I was kept informed of her health throughout and when I visited, although she did not know who I was, I could
tell she was settled and happy there.


I was allowed to personalise her room as much as I felt was needed (I would have added more items, but there was always the safety aspect to consider with someone with dementia). I could pop in whenever I felt the need (usually just to give mom a hug and sit quietly with her in her silence) and was never concerned by what I would see. Unfortunately, mom passed away this month, quietly in her sleep.


If I had any criticism it would perhaps be around the quality of the food. It was very much like school dinners of yore. More fresh vegetables?


A clean environment in lovely surroundings, carers who respect residents; a place that is safe, secure. A+

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Review from Kevin M (Son of Resident) published on 10 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After experiences with other 'homes', Moundsley was a breath of fresh air.
The staff were outstanding, managing to combine efficiency with compassion.
Extremely approachable and polite at all times of day.
Frankly, the facilities were of lesser importance when you are employing and training such
a high quality of staff.
Thank you for helping my mother in her last week of life.
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Review from Mike McC (Son of Resident) published on 10 December 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I chose the Moundsley Hall Care Village (Moundsley Hall Unit) for Mum and she moved into the home under NHS Continuing Healthcare in March 2018 for end-of-life care.
The house is set in lovely quiet grounds with trees and a duck pond.
Mum had dementia, was bed-bound with bed-sores from living at home
and had difficulty swallowing. She was cared for exceptionally well and staff looked after all her medical, nutritional and social needs. She had a special dynamic mattress and was repositioned every 2 hours, day and night. I always met with friendly, loving, sensitive and professional nursing staff, carers and management whenever I visited. They always took time to discuss any aspects with me and I knew that Mum was getting the best and individualised care that she needed.
She was treated like a queen when she celebrated her 90th birthday in August and the staff came to sing "Happy Birthday" to her. Sadly Mum died peacefully in her sleep in November 2018.
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Review from Sheila W (Daughter of Resident) published on 17 October 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
My lovely mom was a resident of Moundsley Hall nursing home for 5 years with vascular dementia and various other problems and always received very good care. However, on the 4/9/18 Mom had a stroke for which she was hospitalised, it soon became apparent that there was nothing more they could do for
her so she was sent back to Moundsley for end of life care. I cannot express in words our heartfelt gratitude and thanks for all the kindness and compassion shown by the staff to my mom in her last few weeks of life. They were so gentle while washing and changing her and made sure she was always clean and comfortable, always professional and caring. They made us feel welcome even when we wanted to stay over with Mom in her last days. Mom sadly passed away on the 7/10/18.
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Review from Leslie N W P (Husband of Resident) published on 21 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife was admitted to the Moundsley Hall Unit of the Moundsley Hall Care Village in April 2016.
As well as having mixed dementia, she is unable to walk. I visit every day and it has been a privilege to witness what is a thoroughly professional operation.
I cannot fault it.
Adequate numbers of well-trained
carers are always on hand.
Two events coordinators ensure residents are kept as active as possible.
A qualified nurse is always on duty. This nursing home must be an example of 'how it should be done.'
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Review from H H (Brother-in-law of Resident) published on 29 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care in the home is wonderful and would recommend the home to anyone.
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Review from M H (Sister of Resident) published on 29 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with everything and all the staff. Thrilled that my sister loves it here.
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Review from Arlene T (Sister-in-law of Resident) published on 23 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Sister-in-law has lived here for the past 18 months. I was initially impressed with the cleanliness, the place smelled fresh and clean when we walked in. I am pleased to say, 18 months on, every time we visit, usually once a week it is still the same. The staff are very friendly and helpful and the
overall feeling I get when visiting is that of a comfortable, well run home.
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Current Review Score: 9.4 (9.368)

Overview of Review Score

The Review Score of 9.4 (9.368) out of 10 for Moundsley Hall Care Village is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.368 for Moundsley Hall Care Village is calculated as follows: ( (153 Excellents x 5) + (84 Goods x 4) + (30 Satisfactorys x 3) + (9 Poors x 2) + (1 Very Poors x 1) ) ÷ 277 Ratings = 4.368
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Moundsley Hall Care Village is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Mar 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Requires improvement
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (5)

Kiran

Kiran Kaur

Job Title: Admissions Advisor Joined: 2024

Hi, I'm Kiran, and I joined Moundsley in 2024 as an Admissions Officer. I'm here to make the transition into our care as smooth and stress-free as possible for residents and their families.


I understand that choosing the right care home is a big decision, and I'm always happy to provide guidance and offer support every step of the way. Whether you're looking for short-term respite, long-term nursing care, or specialist support, I'll work closely with you to understand your needs and ensure a seamless admission process.


I focus on clear communication and attention to detail to make sure families feel supported and reassured. My goal is to help people find the right care solution with warmth and understanding, ensuring that every new resident feels welcome and valued from day one.


If you'd like to learn more about Moundsley or discuss admissions, feel free to reach out- I'm always happy to help!

Helen

Helen Brockhouse

Job Title: Wellbeing Co-ordinator Joined: 2022

Hello, my name is Helen. I have been working as the Wellbeing Co-ordinator at Moundsley Hall for the last three years. Being an activities coordinator isn’t just about organising schedules—it’s about creating moments of joy, connection, and dignity for people, and doing that well takes genuine care and empathy.


I really enjoy my role and feel passionate about caring for people.

Amy

Amy

Job Title: Receptionist Joined: 2019

Hi, my name is Amy, and I started my Receptionist role here in 2019. For the past 6 years, I have enjoyed working alongside a lovely team, supporting team members and greeting residents and family members. I prioritise organisation, attention to detail and ensuring that visitors feel welcomed and valued when they walk through the door. I believe that a little kindness can go a long way, and I am here to help you where I can.

Carmen

Carmen Coyne

Job Title: Head House Keeper Joined: 2007

My name is Carmen Coyne, my job role is Head Housekeeper, and I have worked for Moundsley Hall Care Village for nearly nineteen years. It has become my second home. We are more like a big family.

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Demi Whiston

Job Title: Wellbeing Co-ordinator Joined: 2025

Demi joined the team in 2018 and quickly became a popular member of staff. Demi moved from care to the Activity team after displaying a keen interest in wanting to enhance the day-to-day quality of life for our residents.


Demi is an exceptional member of the team who works tirelessly to ensure our residents have the best day possible. Person centring all activities, often having several activities going at the same time ensuring the maximum amount of participants can enjoy the day. Demi does not forget those who are unable to join the communal areas, she will take the activity to them! Demi is well organised and plans ahead for all relevant celebrations, birthdays, anniversaries, Christmas, and easter, all are made special because of the hard work and compassion Demi has applied to her role. Her ability to connect with the residents is a special skill and her dedication to delivering fun, laughter, memories and much more is something to be proud of.


Some comments from seniors and colleagues:
“Demi is hard working, compassionate and no matter how busy her day is, she always has a smile on her face”
“Demi is a lovely person, kind and caring”
“In my years of experience working within this industry, Demi is one of the best activity co-ordinators I have seen”
“We are proud to have Demi on our team and look forward to celebrating more milestones and achievements with her in the future. Well done Demi!”

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