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Moundsley Hall Care Village

Walkers Heath Road, Birmingham, Worcestershire B38 0BL
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Very impressed with Buckingham House. The locations, size of rooms, and layout.J D(Son of Resident/Service User)
Moundsley Hall Care Village, Birmingham
really impressed with the love and care that's been shown to Dad.D B(Daughter of Resident/Service User)
Moundsley Hall Care Village, Birmingham
It has been nice to have the opportunity to have meals with my motherC W(Daughter of Resident/Service User)
Moundsley Hall Care Village, Birmingham

Moundsley Hall Nursing and Residential Home provide a range of Care needs such as; Nursing, Nursing-dementia, Residential, Physical Disability Care and Younger Adults within the Birmingham and Kings Norton area.

Moundsley Hall Care Village is a purpose built development committed to providing professional and respectful care. They have been operating from a Kings Norton location for 20 years. Newly constructed homes consist of 24 sq meter rooms, the largest in the...  

Care Provided by Moundsley Hall Care Village

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,100 - £1,100£1,150 - £1,150
Residential Dementia Care£1,100 - £1,100N/A
Nursing Care£1,350 - £1,350N/A
Nursing Dementia Care£1,200 - £1,200N/A

Our Care Village consists of three individual homes, each offering different levels of care and facilities.

Fees are subject to an individual care assessment and may vary depending on needs and room type.

Contact Moundsley Hall Care Village to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Debi Rogers(Head of Operations)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1995
  • Last Refurbishment: 2022
  • Number of floors: 3

Room Information

  • Single Rooms (60)
  • Single Rooms with ensuite Wet Room (15)

Visiting

  • Welcome friends and family, no restrictions on visiting. Moundsley Hall Care Village do ask that you respect meal - times.

Parking

  • Ample free parking on site

Moundsley Hall Care Village Reviews (94)

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9.5

Moundsley Hall Care Village has a Review Score of 9.5 (9.471) out of 10, based on 28 reviews in the last 2 years. Over all time Moundsley Hall Care Village has 94 reviews.

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Review from B J (Daughter of Resident) published on 23 July 2025 Submitted via Postal Card
Overall Experience

I feel that I have really good connections with the staff at Kensington and I appreciate all that they do for my mum and her fellow residents. The manager is excellent in the unit and wants what is best for her residents. The staff have a good understanding of what is necessary for the residents care and to ensure their well being. The care leaders are very experienced and altogether there is a good team who work together, and support one another in a job that isn't easy and doesn't receive the recognition and respect it deserves. Thank you all you!

Reply from Kiran Kaur, Admissions Officer at Moundsley Hall Care Village

Thank you for your kind words and thoughtful feedback. We're grateful for your appreciation and delighted to hear that you feel a strong connection with our team at Kensington. Our staff are dedicated to providing compassionate and high-quality care, and it means a lot that this is reflected in your experience with us. Your support and recognition mean a lot to all of us. Thank you again.

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Review from Adil K (Nephew of Resident) published on 14 May 2025 Submitted via Website
Overall Experience

The staff at Moundsley are absolutely amazing. So caring and loving. The carers, nurses and all admin staff have been so attentive and loving to my aunt. I visited daily for 6 weeks and the place was always clean, the staff and residents always smiling and happy. Highly recommended this home for anyone's family.

Reply from Kiran Kaur, Admissions Officer at Moundsley Hall Care Village

Thank you for your kind words. We're pleased to hear that your experience with us was so positive. Our team takes great pride in creating a caring, supportive and welcoming environment for both residents and their families. It means a great deal to know that our efforts made a difference to your...  

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Review from Colin H (Son of Resident) published on 31 January 2025 Submitted via Website
Overall Experience
During the time my mother spent at Moundsley Hall, I was kept up to date with regards to the treatment that my mother was receiving and members of the staff were always willing to answer any questions put to them. The staff ratio was good, but at times could have perhaps interacted more with the residents, although activities are provided on a regular basis. The house was always kept in a clean and respectable condition including the outside grounds, it was also beautifully decorated at Christmas and Halloween a credit to the staff involved. Any concerns with the facilities in my mother's room were dealt with in a timely manner.
Mom was given all the nursing care that she needed towards the end of her life and saved the trauma of being transferred to hospital. We were very happy with all the communication about the care during that difficult period even being contacted by off-duty staff to pass on their condolences.

Overall very happy with the care mom received at Moundsley Hall.

Reply from Kiran Kaur, Admissions Officer at Moundsley Hall Care Village

Thank you for your kind words and for sharing your experience. We're pleased to hear that you felt well informed and supported during your Mother's time with us. We appreciate your feedback on resident interaction and will continue to strive for the best possible care. It means a lot to us to know...  

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Review from D B (Brother of Resident) published on 6 December 2024 Submitted via Postal Card
Overall Experience

Although my brother was with you for just 3 weeks, his care was the best I could wish for.

Reply from Kiran Kaur, Admissions Officer at Moundsley Hall Care Village

Thank you for your review. We hope we made your brother's stay as peaceful as possible. Your comments will be passed on to the team who will be delighted to hear your feedback.

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Review from Julie W (Daughter of Resident) published on 27 November 2024 Submitted via Website
Overall Experience

Our dear mom was transferred from a care home to Moundsley Hall. The manager visited Mom at her care home to assess her needs which was fantastic. We then dealt with the admissions person who went above and beyond in accepting our mom into their home. From the day we transferred Mom every aspect of her care was five-star, the home is impeccably clean and well-appointed, five stars I would say, and I would recommend this home to anyone needing expert nursing care.

Reply from Kiran Kaur, Admissions Officer at Moundsley Hall Care Village

Thank you for your wonderful feedback! We're pleased to hear that your Mum's transition to Moundsley Hall was smooth and has met your expectations, our team takes great pride in providing exceptional care and a welcoming environment for all our Residents. Your recommendation is greatly appreciated!

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Review from Jennifer M (Daughter of Resident) published on 30 September 2024 Submitted via Website
Overall Experience
My father spent the last few months of his life at Moundsley Hall, after a terrible experience at another care home. The care he received at Moundsley Hall was outstanding and restored our faith in care homes in general.
The staff and leadership are kind, committed, and thoughtful. The atmosphere of the home is positive, the relationships are warm and the standard of food and accommodation are great. The care and nursing teams gave our family lots of attention and support as my Father's dementia and health declined.

We could not recommend the home more, and we will miss seeing the wonderful team on our visits.

Reply from Kiran Kaur, Admissions Officer at Moundsley Hall Care Village

Thank you so much for your heartfelt review. We are truly grateful for your kind words. Our team strives to create a warm and supportive environment for both residents and their families, and it's wonderful to know that this made a positive impact during your father's stay. We are glad that the...  

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Review from M W (Son of Resident) published on 27 August 2024 Submitted via Postal Card
Overall Experience

The staff are friendly and generally helpful. The facilities are good and the rooms are kept clean and tidy.

Reply from Ben Gimson, Manager at Moundsley Hall Care Village

Thank you for taking the time to review our care village. We appreciate the feedback and positive reflection of our hard-working team.

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Review from Cheryl A (Daughter of Resident) published on 9 August 2024 Submitted via Website
Overall Experience
My dad has advanced dementia and has been in Buckingham House since Nov 2022. He has a clean, spacious room and the overall grounds and living spaces are all very clean and welcoming. Dad is given the support he needs and is included in activities where it is possible and when he is awake. These include gardening, cooking and play activities.
The regular staff all know him, speak to him and understand his needs. Occasionally we get a hiccup when there are a lot of agency staff on shift who do not know him or odd jobs like changing room lightbulbs can take a few asks.
Overall I am pleased with his case and feel content that he is happy, safe and well cared for.

The team here work hard so a big thank you from me and the family.

Reply from Judy Cutt, Sales & Marketing Co-ordinator at Moundsley Hall Care Village

Thank you for your positive feedback regarding the care and support for your father who is in Buckingham House, and also for the team's hard work. We are pleased that your father is enjoying the varied and meaningful activity programme delivered in Buckingham House and that he has enjoyed his...  

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Review from S F (Daughter of Resident) published on 11 July 2024 Submitted via Postal Card
Overall Experience

In my first 3 and a half years Mom was here the service has been lovely with very caring staff. However communication has always been an issue. During the last year the residential dynamics have changed and the use of a lot of agency staff there did not seem to be the level of caring we were used to previously. Communication needs sorting, the home could text/email families regarding closures. Also emails to the manager have gone unanswered. Very disappointed that no one asked where Mom was during her 5 week stay at hospital before she passed away!

Reply from Judy Cutt, Sales & Marketing Co-ordinator at Moundsley Hall Care Village

Thank you for taking the time to review Moundsley House, firstly our deepest sympathy for the loss of your Mother. Thank you for your comments regarding the care received by Mom, it is always nice to see positive comments about our hard-working team. Our staff retention across the village is good...  

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Review from C S (Wife of Resident) published on 19 June 2024 Submitted via Postal Card
Overall Experience

I am the wife of a resident since April 2024. He has settled in well now with the help of his twin sister who is a resident also. He has received wonderful care from all the daytime staff but I am unsure of the night staff. My only concern is the fact that the system regarding care of laundry has a lot to be desired. To date, my husband has lost a coat, 3 pairs of jeans, 2 pairs of trousers and a cap. Often he is in someone else's clothes. I think there should be a member of management there at all times.

Reply from Judy Cutt, Sales & Marketing Co-ordinator at Moundsley Hall Care Village

Thank you for taking the time to complete the review for Moundsley House, we value your feedback and suggestions to further enhance our service here at Moundsley Care Village. We are delighted your husband has settled in Moundsley House and is enjoying spending time with his twin sister who also...  

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Review from Brian H (Son of Resident) published on 11 June 2024 Submitted via Postal Card
Overall Experience

I wish to thank all the staff of this care home for all they did for my mother. I found all the staff to be courteous and polite on all my visits to my mother. I wish you all the very best. Thank you all.

Reply from Judy Cutt, Sales & Marketing Co-ordinator at Moundsley Hall Care Village

Thank you for your review it is good to know that you were happy with the care and the staff that cared for your Mother, it is very much appreciated and I will pass this on to them. All the best.

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Review from D D (Nephew of Resident) published on 21 February 2024 Submitted via Postal Card
Overall Experience

Happy with the overall care my aunt gets. Staff are very good and respectable.

Reply from Matthew Smith, Sales & Marketing Co-ordinator at Moundsley Hall Care Village

Thank you so much for taking the time to share your positive experience at our care village. We're thrilled to hear that you are happy with the care your aunt receives and that our staff's dedication and respectfulness have made a notable impact. Our team works tirelessly to ensure a comfortable,...  

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Review from G G (Husband of Resident) published on 12 February 2024 Submitted via Postal Card
Overall Experience

My wife has been here for 7 weeks. All the staff have treated her professionally with care. Nothing seems to be too much trouble. The home is kept very clean.

Reply from Matthew Smith, Sales & Marketing Co-ordinator at Moundsley Hall Care Village

Thank you so much for taking the time to share your experience with us. We are thrilled to hear that your wife has been receiving professional and caring service from our staff over the past seven weeks. It's our top priority to ensure that our residents feel well looked after and that their needs...  

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Review from Sarah B (Daughter of Resident) published on 19 January 2024 Submitted via Website
Overall Experience
The care and support provided by Moundsley Hall Care Village from the staff in the offices to the carers are exceptional, nothing is ever too much trouble.

It's great to know that the support from all the staff makes it so much easier and to know that your relative is happy, settled and cared for gives me so much peace of mind. Thank you Moundsley Hall for the care you give!

Reply from Matthew Smith, Sales & Marketing Co-ordinator at Moundsley Hall Care Village

Thank you for taking the time to share your positive experience with Moundsley Hall Care Village. We are truly heartened to hear how our team's dedication and care have significantly contributed to your peace of mind. Knowing that your relative is happy, settled, and well-cared for is our utmost...  

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Review from Paul M (Son of Resident) published on 20 December 2023 Submitted via Website
Overall Experience
The place is a joke. The manager is a fool. Certain staff are nice, not all. My mom is bedridden and a man wandered into her room to try to kiss her. They phoned me to tell me this. My mom died in that place. When I went, her eyes open, her mouth open. I took a picture. I'm looking to prosecute this home as I still now get letters from the home for money from my mom. She has been dead for nearly 3 months.

See you in Court Moundsley care home.

Reply from Matthew Smith, Sales & Marketing Co-ordinator at Moundsley Hall Care Village

We are sorry to read your comments below and confirm this is a total contradiction to the thoughts and comments made by family involved in Mom’s care, of whom we built a positive relationship with. Visitors must not be under the influence of alcohol or other and all visitors should display...  

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Review from Lynda T (Daughter of Resident) published on 22 November 2023 Submitted via Postal Card
Overall Experience
Brought Dad to Moundsley Hall, and although he was not here very long, his stay was made very easy. The caring staff and management were exceptional in their diligence in looking after my father.
The food was excellent and plentiful, but the attention he received was marvellous, and I could not ask for better.

His room was spacious and very pleasant Kensington House.

Reply from Matthew Smith, Sales & Marketing Co-ordinator at Moundsley Hall Care Village
Thank you so much for taking the time to share your experience at Moundsley Hall. We are truly grateful for the opportunity to care for your father during his stay with us.

It warms our hearts to hear that you found our staff and management exceptional in their diligence. Providing a high level of...  

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Review from C S (Brother of Resident) published on 26 October 2023 Submitted via Postal Card
Overall Experience

Very good care and kindness, helpful to all residents in going the extra mile.

Reply from Matthew Smith, Sales & Marketing Co-ordinator at Moundsley Hall Care Village

Thank you so much for your kind words and positive feedback! We greatly appreciate your recognition of the care and kindness we provide to our residents. Our team is dedicated to going the extra mile to ensure all our residents have a comfortable and pleasant experience. Your feedback motivates us to continue delivering the highest service and care. Thank you for choosing us!

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Review from S K (Daughter of Resident) published on 25 October 2023 Submitted via Postal Card
Overall Experience

On every visit staff always friendly and helpful. All areas very clean and smelling pleasant.

Reply from Matthew Smith, Sales & Marketing Co-ordinator at Moundsley Hall Care Village

We appreciate your kind words and positive feedback about your visits to our facility. At Moundsley Hall Care Village, our top priority is providing a warm and welcoming environment for our residents and their families. We're delighted that our staff has consistently been friendly and helpful...  

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Review from Dawn F (Daughter of Resident) published on 25 October 2023 Submitted via Postal Card
Overall Experience
I would highly recommend Moundsley Hall Care Village.
My mom was treated with dignity and respect.
I never was concerned as I knew she was well looked after.
The carers and nurses were all lovely and caring. The management team, too, is always there to help and so supportive.
She had a beautiful clean room, in lovely grounds.

Thank you all; I will always appreciate what you did for my mom.

Reply from Matthew Smith, Sales & Marketing Co-ordinator at Moundsley Hall Care Village

Thank you so much for taking the time to share your heartfelt recommendation of Moundsley Hall Care Village. We are truly honoured to have had the opportunity to care for your mom, and we're delighted to hear that you were satisfied with the level of care and support she received during her stay...  

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Review from S K (Daughter-in-law of Resident) published on 20 October 2023 Submitted via Postal Card
Overall Experience

Couldn't ask for anymore. The support and help not just for the person they care for, but also towards his health and well-being is the future as he moves on in his life. It is amazing.

Reply from Matthew Smith, Sales & Marketing Co-ordinator at Moundsley Hall Care Village

Thank you so much for your heartfelt review! We truly appreciate your kind words and recognition of our commitment to the individual we care for and their overall health and well-being. We believe in providing comprehensive and compassionate care that extends beyond immediate needs, focusing on...  

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 March 2024
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveRequires improvement
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

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Upcoming Events

There are no upcoming events for Moundsley Hall Care Village.

Awards / Recognitions (1)

Accreditations

There are no accreditations posted yet for Moundsley Hall Care Village.

Meet the Team (4)

Helen Brockhouse
Helen BrockhouseJob Title:Wellbeing Co-ordinatorJoined: 2022

Hello, my name is Helen. I have been working as the Wellbeing Co-ordinator at Moundsley Hall for the last three years. Being an activities coordinator isn’t just about organising schedules—it’s about creating moments of joy, connection, and dignity for people, and doing that well takes genuine care and empathy.

I really enjoy my role and feel passionate about caring for people.

Amy
Amy Job Title:ReceptionistJoined: 2019

Hi, my name is Amy, and I started my Receptionist role here in 2019. For the past 6 years, I have enjoyed working alongside a lovely team, supporting team members and greeting residents and family members. I prioritise organisation, attention to detail and ensuring that visitors feel welcomed and valued when they walk through the door. I believe that a little kindness can go a long way, and I am here to help you where I can.

Carmen Coyne
Carmen CoyneJob Title:Head House KeeperJoined: 2007

My name is Carmen Coyne, my job role is Head Housekeeper, and I have worked for Moundsley Hall Care Village for nearly nineteen years. It has become my second home. We are more like a big family.

Demi Whiston
Demi WhistonJob Title:Wellbeing Co-ordinatorJoined: 2025

Demi joined the team in 2018 and quickly became a popular member of staff. Demi moved from care to the Activity team after displaying a keen interest in wanting to enhance the day-to-day quality of life for our residents.

Demi is an exceptional member of the team who works tirelessly to ensure our residents have the best day possible. Person centring all activities, often having several activities going at the same time ensuring the maximum amount of participants can enjoy the day. Demi does not forget those who are unable to join the communal areas, she will take the activity to them! Demi is well organised and plans ahead for all relevant celebrations, birthdays, anniversaries, Christmas, and easter, all are made special because of the hard work and compassion Demi has applied to her role. Her ability to connect with the residents is a special skill and her dedication to delivering fun, laughter, memories and much more is something to be proud of.

Some comments from seniors and colleagues:
“Demi is hard working, compassionate and no matter how busy her day is, she always has a smile on her face”
“Demi is a lovely person, kind and caring”
“In my years of experience working within this industry, Demi is one of the best activity co-ordinators I have seen”

“We are proud to have Demi on our team and look forward to celebrating more milestones and achievements with her in the future. Well done Demi!”

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