Moundsley Hall Care Village

Walkers Heath Road, Birmingham B38 0BL
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9.4 77 Reviews
  • Moundsley Hall Care Village, Birmingham
Moundsley Hall Nursing and Residential Home provide a range of Care needs such as; Nursing, Nursing-dementia, Residential, Physical Disability Care and Younger Adults within the Birmingham and Kings Norton area.

Moundsley Hall Care Village is a purpose built development committed to providing professional and respectful care. They have been operating from a Kings Norton location for 20 years. Newly constructed homes consist of 24 sq meter rooms, the largest in the area.

The care village is set in six acres of tranquil secluded landscaped gardens. It’s a unique location, accessed by a tree-lined avenue, provides a country setting whilst enjoying the amenities of an urban location.

If you require any further information then please get in contact with their Admissions Team by phone or visit the website.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Debi Rogers (Head of Operations)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1995
  • Last Refurbishment: 2022
  • Number of floors: 3

Room Information

  • Single Rooms (60)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (15)

Visiting

  • Welcome friends and family, no restrictions on visiting. Moundsley Hall Care Village do ask that you respect meal - times.

Parking

  • Ample free parking on site

Moundsley Hall Care Village Reviews (77)

9.4

Moundsley Hall Care Village has a Review Score of 9.4 (9.408) out of 10, based on 24 reviews in the last 2 years.
Over all time Moundsley Hall Care Village has 77 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Moundsley Hall Care Village
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Total of 77, showing 21-40
Review from S K (Daughter of Resident) published on 25 October 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
On every visit staff always friendly and helpful. All areas very clean and smelling pleasant.
Reply from Matthew Smith, Sales & Marketing Co-ordinator at Moundsley Hall Care Village

We appreciate your kind words and positive feedback about your visits to our facility. At Moundsley Hall Care Village, our top priority is providing a warm and welcoming environment for our residents and their families. We're delighted that our staff has consistently been friendly and helpful during your visits.


Thank you for taking the time to share your experience with us. Your input is invaluable to our ongoing efforts to provide the best care and support.

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Review from Dawn F (Daughter of Resident) published on 25 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would highly recommend Moundsley Hall Care Village.
My mom was treated with dignity and respect.
I never was concerned as I knew she was well looked after.
The carers and nurses were all lovely and caring. The management team, too, is always there to help and so supportive.
She had a beautiful
clean room, in lovely grounds.
Thank you all; I will always appreciate what you did for my mom.
Reply from Matthew Smith, Sales & Marketing Co-ordinator at Moundsley Hall Care Village

Thank you so much for taking the time to share your heartfelt recommendation of Moundsley Hall Care Village. We are truly honoured to have had the opportunity to care for your mom, and we're delighted to hear that you were satisfied with the level of care and support she received during her stay with us.
Your kind words mean a great deal to us, and we will always cherish your appreciation. It was our privilege to care for your mom, and we are here to support you and your family should you ever need us in the future.
Thank you again for choosing Moundsley Hall Care Village. Your trust and recommendation mean the world to us, and we remain dedicated to providing the highest quality of care to all our residents.

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Review from S K (Daughter-in-law of Resident) published on 20 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Couldn't ask for anymore. The support and help not just for the person they care for, but also towards his health and well-being is the future as he moves on in his life. It is amazing.
Reply from Matthew Smith, Sales & Marketing Co-ordinator at Moundsley Hall Care Village

Thank you so much for your heartfelt review! We truly appreciate your kind words and recognition of our commitment to the individual we care for and their overall health and well-being. We believe in providing comprehensive and compassionate care that extends beyond immediate needs, focusing on nurturing a better future. Your feedback is a source of inspiration for our team, and we remain dedicated to delivering exceptional care and support.

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Review from Pauline B (Wife of Resident) published on 10 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We, as a family will never forget the care given to my darling husband, especially in his last days. We were encouraged to stay with him and they provided us with 24-hour care with food, drinks and making sure we needed for nothing.
We will never forget the care he had and the care they gave us. Although
we are still devastated, the memories we have of this amazing nursing home will never fade.
No matter what the circumstances, I know everyone is treated individually, and the comfort we have had since is certainly worthy of this praise.
God bless you all.
Reply from Matthew Smith, Sales & Marketing Co-ordinator at Moundsley Hall Care Village

Thank you for your heartfelt review. It profoundly moves us and we want to express our sincere gratitude for sharing your thoughts with us. Your words mean the world to us and we are honoured to have been able to provide care and support during such a challenging time for you and your family.
Your appreciation for our 24-hour care, food and drink provision and meeting your needs. We believe in treating each individual with the utmost respect, dignity and personalised care, regardless of the circumstances. Your kind words inspire us to continue providing exceptional care to all our residents and their families.
We are profoundly sorry for your loss and understand its deep impact on your family. We are here for you and your family if you require our support or assistance.
Once again, thank you for entrusting us with your husband's care. We are truly privileged to have been a part of your journey and your feedback reminds us of the importance of our work.

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Review from Kay P (Daughter of Resident) published on 11 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad sadly had to go into care in May 2021; he resided in Kensington House up until 18th August 2022, when his failing health meant a move to Moundsley House, a higher dependency unit, I can not praise the staff enough for everything they did for my dad in both units and for the compassion and care
given to my mum, my brother and myself, especially as my brother and I live away from home. Everyone did their best to help us to communicate with Dad by phone. Unfortunately, Dad passed away on 13th December 2022.
Many thanks to all concerned, care workers, managers and admin staff alike, for the care of Dad during his time at Moundsley Hall Care Village.
Reply from Matthew Smith, Sales & Marketing Co-ordinator at Moundsley Hall Care Village

We extend our heartfelt gratitude for sharing your experience with us during your father's time at Kensington House and Moundsley House. Our entire team is deeply moved by your kind words and the acknowledgement of the care and compassion provided to your dad and your family.
We understand the emotional journey you all went through during this challenging time, and we're honoured to have been a part of your family's support network. It warms our hearts to know that our staff, from care workers to managers and admin personnel, could contribute to making your father's stay comfortable and meaningful.
Our residents and their families well-being and comfort are at the forefront of our mission, and we're pleased to hear that our efforts to facilitate communication and provide compassionate care were appreciated. Your family's trust and confidence mean the world to us, and we are deeply sorry for your loss.

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Review from James S (Nephew of Resident) published on 19 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My uncle has been a resident for many years and having been a very independent person prior to his residence, we as a family knew it would be really hard for him to adjust to life in a care home. Buckingham House has met every challenge faced along the way with great patience, care and support. My uncle
likes his own space and the staff have proven to acknowledge and respect this allowing for my uncle to adapt and develop his own routine which he likes. If we cannot visit then we can keep track of his care via the electronic care planning software and speak virtually. The activities arranged have been personal and well thought out, such as organising football matches to be played in the cinema room or his room. The staff have been great at making the adjustment easier for both my uncle and our family.
Reply from Matthew Smith, Sales & Marketing Co-ordinator at Moundsley Hall Care Village

Thank you for sharing your heartfelt feedback about your uncle's experience at Buckingham House. We are delighted to hear that he has been well taken care of and that our team has been able to support him in his transition to life at Moundsley. We are glad to know that your uncle's desire for his own space and routine has been acknowledged and honoured by our staff. We aim to provide a comfortable and nurturing environment where each resident can feel at ease and enjoy a sense of independence.
We understand how essential it is for families to stay connected, even when visits are not possible. Our electronic care planning software has been designed precisely, allowing families to stay informed and involved in their loved one's care journey. Virtual communication helps maintain solid bonds and ensures that your uncle feels supported and connected to his family, regardless of distance.
Your feedback is a tremendous motivation for us to continue providing the best possible care.

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Review from Jayde L (Granddaughter of Resident) published on 19 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My nan has been a resident at Kensington House for a year now. From the day we looked around, we were welcomed and fully informed. The staff are amazing and Nan settled really quickly. She has had a few health issues in the last few months, but the care and attention she is given surpass all that we
had wished for her. After losing our grandad last year, it was a very difficult decision for us to make, but Nan is now safe and happy in her new home. There are activities for residents and organised days out. The coronation celebrations were amazing. Kensington House staff go above and beyond and care as much about the families as they do the residents. I'm so glad there was room for Nan when we needed it. We know she is being looked after.
Reply from Matthew Smith, Sales & Marketing Co-ordinator at Moundsley Hall Care Village

Thank you for taking the time to share your heartfelt review of Kensington House. Your kind words genuinely touch us, and we are delighted to hear about your nan's positive experience during her one-year stay with us.
We're thrilled to hear that your nan settled in quickly and that the care and attention she receives have exceeded your expectations. Our staff takes great pride in providing exceptional care to all our residents, and we are grateful for your acknowledgement of their dedication.
Your kind words about our staff mean a lot to us. They genuinely care about our residents and their families, and our goal is to foster a sense of community and support for everyone involved.
Thank you, Kensington House.

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Review from Lorraine T (Resident) published on 8 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Been at home for just a month now. I have been met with kindness by the staff. The staff used compassion and reassurance which made my transition being eased into nursing care easier. The home caters for my needs, care staff are kind and listen to you and are there for you. I really, after being here
one month have been shown nothing but good care. We have an activity coordinator who gets to know us individually she brings joy and laughter and lots of exercise activities to stimulate us. I feel like I am really at home and would highly recommend the home. Good staff, a nice manager and nice clean and lovely, also love the home's lovely surroundings I feel safe, know I have reassurance and nothing is too much trouble.
Reply from Matthew Smith, Sales & Marketing Co-ordinator at Moundsley Hall Care Village

It is heartening to hear about your positive experience at Moundsley Hall during your first month here. The staff's kindness, compassion, and reassurance have made a significant impact on your transition into nursing care. Their attentiveness to your needs and willingness to listen and support you are commendable.
The presence of an activity coordinator who takes the time to get to know residents individually and organizes engaging activities is lovely. Residents must have opportunities for social interaction, stimulation, and laughter, and it seems that the activity coordinator successfully provides these experiences.
Thank you for sharing your positive feedback, and we hope your experience at Moundsley Hall continues to be fulfilling and enriching.

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Review from Phil M (Son of Resident) published on 6 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you to all staff at Moundsley for the care you gave my mother during her final years and for the sympathy and support you gave us when she passed away at the grand age of 101, an age she reached due to your care.
Reply from Matthew Smith, Sales & Marketing Co-ordinator at Moundsley Hall Care Village

You're most welcome, and please accept our deepest condolences for your loss. We are honoured to have been able to provide care for your mother during her final years and grateful for the opportunity to have been a part of her life. It is heart-warming to hear that our care made a positive impact and we are glad that it enabled her to reach the remarkable age of 101. At Moundsley, we strive to provide compassionate and personalized care to our residents and we are pleased to hear that we were able to support you and your family during this difficult time. Thank you for your kind words and please do not hesitate to reach out if there is anything we can do to support you further.

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Review from Martin D (Son of Resident) published on 1 February 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very pleased with the care that was received, staff very good, and they made a special effort for my mother's 100th birthday party. Thank you very much.
Reply from Matthew Smith, Sales & Marketing Co-ordinator at Moundsley Hall Care Village

Thank you so much for your kind words and these will be shared with the Moundsley staff. We are privileged to have shared your mother's 100th birthday.

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Review from Bernard H (Son of Resident) published on 26 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mother was a resident at Moundsley Hall for three and a half years up to her recent sad death. She was treated throughout this time with great care and professionalism along with tremendous humanity and respect. It was lovely that staff always gave her their attention, respect, care and genuine
affection.
The behaviour demonstrated helped her cope with the symptoms suffered and she related very well to all care for her.
She was clearly happy with all caring for her. Any changes or incidents have always been communicated to her family both promptly and without recourse to jargon this helping our confidence.
We, her family, would like to express our admiration and gratitude to all at Moundsley for their great commitment and unstinting care.
Reply from Matthew Smith, Sales & Marketing Co-ordinator at Moundsley Hall Care Village

Thank you for your kind words, I've shared them with the Moundsley team, It means so much to the people who cared for your mother during her three and half year stay with us. They are generally sad times when we lose anyone at Moundsley especially after being in care with us for such a long time. Here's to the smiles that your mother brought to carer's faces.
You and your mother are in our thoughts at this difficult time.

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Review from L W (Daughter of Resident) published on 5 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The manager and staff are very helpful and considerate of mother's needs. A room was organised for a birthday party for our mother. It was a small family event and it really lifted mother's spirits and we all had a lovely time.
Thank you.
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Review from W B (Resident) published on 29 November 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Made to feel welcome from the outset and treated with the utmost care and consideration by the care staff who are always approachable and friendly.
The home has also facilitated the continuation of my physiotherapy.
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Review from S B (Daughter of Resident) published on 22 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Following a short illness, my father was admitted for palliative care. During his stay, he was treated with respect, dignity and the highest level of care. As a family, we were shown compassion and care. A friendly, calm and welcoming environment to end your days.
Reply from Matthew Smith, Sales & Marketing Co-ordinator at Moundsley Hall Care Village

Thank you for your wonderful review! Your excellent feedback will be passed on to our team, these kind word really do mean something to the staff. Again, thank you.

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Review from L S (Daughter of Resident) published on 22 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother had to be admitted into Kensington House because she was having difficulties coping whilst suffering with Alzheimer's. She remained in Kensington House for 2 years and 8 months until her death. Two months after she was admitted, the first lockdown started during the pandemic, it was a challenging
time but Kensington House made it possible for us to continue visiting by creating a secure 'pod'. Whilst personal contact was not possible it meant we were still able to see Mom.
At all times we found the home to be very clean and the staff were always friendly and willing to help. In one of her better moments, Mom did say 'they look after me very well here, there's no need to worry about me'. Towards the end Mom became unable to do anything for herself and eventually was bedridden, the staff in Kensington House took great care of her ensuring that she was clean and comfortable until she passed away.
I have nothing but praise for the manager and all her staff.
Reply from Matthew Smith, Sales & Marketing Co-ordinator at Moundsley Hall Care Village

Thank you for your lovely comments. The care and services we deliver as a team to our residents and families are extremely important to us and to hear such kind words really does mean so much to the team. Thank you again.

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Review from Stephen C (Son of Resident) published on 18 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Really wonderful experience for my mum, settled in very well and has received the very best of care in Kensington. The team and services within Kensington are exceptional. In particular, the consistent and long-standing of the team leader has made my mum feel more settled, safe and secure. I have nothing
but praise for the care my mum has received in Kensington - thank you.
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Review from Gillian W (Daughter of Resident) published on 18 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Moundsley Hall Care Village looked after my mum for five years and I have nothing but praise for the care and attention they gave her. Mum recently passed away but during her last few weeks, they were amazing, particularly with the support they gave my sister and me when visiting Mum.
I would definitely
recommend Moundsley Hall.
Reply from Matthew Smith, Sales & Marketing Co-ordinator at Moundsley Hall Care Village

Hi, thank you for the review, I know the staff in the Moundsley unit were proud to have cared for your mother for the last five years. It's very sad to have lost someone who the unit cared for, for that amount of time. This thank you to the staff has been passed on and will mean a great deal to them, we are sorry for your loss.

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Review from Andrea G (Daughter of Resident) published on 6 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
It was my dad's 76th Birthday today and the activities team arranged the best birthday party for him in the activity centre. My brothers and his sister came to make it extra special. There were balloons, music and a cake. My dad and some of the other residents thoroughly enjoyed it.
Thank you so much
for making his birthday so very special and for inviting us to have this lovely memory together.
Reply from Matthew Smith, Sales & Marketing Co-ordinator at Moundsley Hall Care Village

Hello, we are glad you and your father enjoyed the birthday celebrations here at Moundsley. The activities co-ordinators do a fantastic job when putting on birthday parties. It was great to see you all smiling, enjoying each other's company, and gathering memories to cherish.
Thank you for taking the time to leave a review.

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Review from Graham B (Husband of Resident) published on 30 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
During her short stay in Buckingham House, I am pleased to say my wife received an extraordinary level of personal and ultimately palliative care. On her final day, I saw just how gentle and caring each team member could be. Irrespective of their role, each of them, whether qualified or a care worker,
knew exactly what to do. I’m not permitted to name names, but you know who you are. I work in the healthcare sector and will not hesitate to unreservedly recommend Moundsley Hall Care Village. Not only are the setting, buildings and facilities quite exceptional - the people are pretty special too. I will always be grateful that my wife’s final weeks were in Buckingham House. Thank you, team.
Reply from Tracey Ferriday, Admissions Co-ordinator at Moundsley Hall Care Village

Thank you so much for your kind words, they mean so much to all the staff in Buckingham House.

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Review from Caroline C (Niece of Resident) published on 7 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt was admitted for palliative care in December 2021. During her stay both she and us as a family received the highest level of care and respect. The staff went above and beyond and I can't thank them enough. At an extremely difficult time for us, the care and compassion given to us all was outstanding.
Reply from Sarah Chalmers, Admissions Co-ordinator at Moundsley Hall Care Village

It really does mean a lot to our staff to know they helped at a very difficult time - thank you for taking the time to leave this review.

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Current Review Score: 9.4 (9.408)

Overview of Review Score

The Review Score of 9.4 (9.408) out of 10 for Moundsley Hall Care Village is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.408 for Moundsley Hall Care Village is calculated as follows: ( (174 Excellents x 5) + (78 Goods x 4) + (16 Satisfactorys x 3) + (6 Poors x 2) + (10 Very Poors x 1) ) ÷ 284 Ratings = 4.408
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Moundsley Hall Care Village is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 22 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Mar 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Requires improvement
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (2)

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Kiran Kaur

Job Title: Admissions Advisor Joined: 2024

Hi, I'm Kiran, and I joined Moundsley in 2024 as an Admissions Officer. I'm here to make the transition into our care as smooth and stress-free as possible for residents and their families.


I understand that choosing the right care home is a big decision, and I'm always happy to provide guidance and offer support every step of the way. Whether you're looking for short-term respite, long-term nursing care it specialist support, I'll work closely with you to understand your needs and ensure a seamless admission process.


I focus on clear communication and attention to detail to make sure families feel supported and reassured. My goal is to help people find the right care solution with warmth and understanding, ensuring that every new resident feels welcome and valued from day one.


If you'd like to learn more about Moundsley or discuss admissions, feel free to reach out- I'm always happy to help!

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Demi Whiston

Job Title: Wellbeing Co-ordinator Joined: 2025

Demi joined the team in 2018 and quickly became a popular member of staff. Demi moved from care to the Activity team after displaying a keen interest in wanting to enhance the day-to-day quality of life for our residents.


Demi is an exceptional member of the team who works tirelessly to ensure our residents have the best day possible. Person centring all activities, often having several activities going at the same time ensuring the maximum amount of participants can enjoy the day. Demi does not forget those who are unable to join the communal areas, she will take the activity to them! Demi is well organised and plans ahead for all relevant celebrations, birthdays, anniversaries, Christmas, and easter, all are made special because of the hard work and compassion Demi has applied to her role. Her ability to connect with the residents is a special skill and her dedication to delivering fun, laughter, memories and much more is something to be proud of.


Some comments from seniors and colleagues:
“Demi is hard working, compassionate and no matter how busy her day is, she always has a smile on her face”
“Demi is a lovely person, kind and caring”
“In my years of experience working within this industry, Demi is one of the best activity co-ordinators I have seen”
“We are proud to have Demi on our team and look forward to celebrating more milestones and achievements with her in the future. Well done Demi!”

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