Moundsley Hall Care Village

Walkers Heath Road, Birmingham B38 0BL
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9.4 77 Reviews
  • Moundsley Hall Care Village, Birmingham
Moundsley Hall Nursing and Residential Home provide a range of Care needs such as; Nursing, Nursing-dementia, Residential, Physical Disability Care and Younger Adults within the Birmingham and Kings Norton area.

Moundsley Hall Care Village is a purpose built development committed to providing professional and respectful care. They have been operating from a Kings Norton location for 20 years. Newly constructed homes consist of 24 sq meter rooms, the largest in the area.

The care village is set in six acres of tranquil secluded landscaped gardens. It’s a unique location, accessed by a tree-lined avenue, provides a country setting whilst enjoying the amenities of an urban location.

If you require any further information then please get in contact with their Admissions Team by phone or visit the website.
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Care Provided by Moundsley Hall Care Village

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Debi Rogers (Head of Operations)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1995
  • Last Refurbishment: 2022
  • Number of floors: 3

Room Information

  • Single Rooms (60)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (15)

Visiting

  • Welcome friends and family, no restrictions on visiting. Moundsley Hall Care Village do ask that you respect meal - times.

Parking

  • Ample free parking on site

Moundsley Hall Care Village Reviews (77)

9.4

Moundsley Hall Care Village has a Review Score of 9.4 (9.382) out of 10, based on 23 reviews in the last 2 years.
Over all time Moundsley Hall Care Village has 77 reviews.

Overall Experience
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Reviewer Connection to Moundsley Hall Care Village
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Review from Debra B (Daughter of Resident) published on 30 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a resident in Kensington House for three and a half years, throughout her time in Kensington she has received outstanding care and her family have received outstanding care too. We have been kept informed, included and comforted by the staff on many different occasions over the last few
years. Mum went in able to walk, watch the telly, enjoy meals etc. but, as it is with dementia things decline. Come the end Mum had full 24 hour care. In her last week the end of life care was extremely attentive and she passed away with dignity. Kensington House is as clean as a new pin, the food served is very good and varied, the staff are welcoming and care about their residents. When we left Kensington for the final time, I thanked the house manager for all she and her staff had done for Mum, I had total trust in how Mum was being looked after which meant that I could sleep at night.
Reply from Sarah Chalmers, Admissions Co-ordinator at Moundsley Hall Care Village

Thank you so much for taking time to leave this review - you kind words mean such a lot to our staff.

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Review from Clive B (Son of Resident) published on 27 October 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The palliative care being given to my mother is excellent. She is generally afforded respect and full attention. The site itself is quite wonderful with well-kept grounds with a lovely outlook for most patients. A little more attention to room maintenance would not go amiss eg: drawer front plates are
hanging off a chest of drawers in my mother's room, very unsightly and totally impractical. Staff are always available to discuss my mother's needs and health, there is an odd staff member who could improve on the communication skills, but this is only a minor criticism.
Reply from Sarah Chalmers, Admissions Co-ordinator at Moundsley Hall Care Village

Thank you for taking the time to leave us a review – your feedback is welcomed and will followed up directly by the home manager. In the meantime, our maintenance department will address the points you have raised.

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Review from Jan B (Daughter of Resident) published on 14 October 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum has lived here for over 5 years. It's been particularly difficult over the Covid period with the restrictions but Mum has been kept well and safe. My 100 year old father visited for first time in months today, he's extremely poorly and was treated like royalty. The staff welcomed him back like
a member of the family and accommodated his needs beautifully. It's reassuring to see him being afforded such compassion and dignity as it speaks volumes about the culture of the organisation. Mum is certainly very settled there.
Reply from Sarah Chalmers, Admissions Co-ordinator at Moundsley Hall Care Village

Response from Marc Cohen – Home Manager: Thank you for your kind words. I am so glad you had such a positive experience when you visited with your father. As with all friends and relatives, we are happy to support and facilitate visits even during these most challenging times. Please let us know when you would like your father to visit again.

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Review from Richard H (Husband of Resident) published on 11 October 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife is well looked after and is very happy there. She is about to enter her fourth year, she is attended regularly by medical staff, and is given all her medication on time. She enjoys her food and that is of a good quality. The staff try to keep the residents entertained and comfortable.
A weak
point is communication, while staff will ring in cases of (say) a fall, management rarely communicate on general matters eg. visiting arrangements.
Reply from Sarah Chalmers, Admissions Co-ordinator at Moundsley Hall Care Village

We really appreciate you taking this time to leave us this review. We note your comments on communication but would like to explain that as guidelines around visiting have been changing frequently it has not been practical to contact all families on an individual basis to update them. We have regularly updated our website and newsletters in order to reach the majority of families.

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Review from Anne A (Daughter of Resident) published on 11 October 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are generally welcoming and friendly. The management is helpful. Due to Covid restrictions, there have not been ongoing activities, which has left my mother bored and unhappy some of the time. As the home is large, it does not feel warm and cosy but rather cold and clinical. Due to staff shortages
and lack of visits, my mother has felt lonely. We have had little or no communications from the home as to my mother's condition or wellbeing, but I realise the staff have been working under pressure. Generally, she is well cared for but not stimulated adequently.
Reply from Sarah Chalmers, Admissions Co-ordinator at Moundsley Hall Care Village

Thank you for taking the time to leave a review – we note your comments, and we accept that during the pandemic we have not been able to have the usual amount of external visiting entertainers or external trips out. Our staff have done their very best to provide interesting and stimulating activities for our residents during this difficult time. We invested heavily in technology, to mitigate the impact of visiting restrictions and sought alternative digital activities. We have passed your comments on to the manager, and they will be in touch directly to see how we can improve. Hopefully, as things improve we will once again be able to provide a wider programme of activities. We would like to reassure you that there have never been staff shortages in the Unit.

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Review from Wendy F (Daughter of Resident) published on 27 September 2021 Submitted via Website • Report
Overall Experience 1.0 out of 5
My mother was placed on end of life care in this nursing home. Despite the fact that I myself work/manage a nursing home and had regular Covid tests, I was not allowed to see my mom. She passed away six days after admission. The Manager was very unsympathetic and unhelpful, even given the fact that
Government guidelines state that there must be some flexibility with restrictions when residents are deemed to be on end of life care. I was told, "it's because she is not being given any end of life medication yet".
Totally unacceptable!
I have recently seen a news report where relatives have successfully obtained an apology via the Government Ombudsman. None of this is going to bring my mom back, but a formal complaint will be on its way to this home shortly.
Reply from Sarah Chalmers, Admissions Co-ordinator at Moundsley Hall Care Village

We are truly sorry for your sad loss. At the time (October 2020) Covid cases nationally were rapidly rising and the country shortly went into a national lockdown. This was before Rapid Lateral Flow testing was available for visitors and vaccinations had not yet been rolled out. Our priority is the safety of our residents and staff. While we have always permitted visiting when someone is at the end of their life, your mother was stable and not critical on admission. The GP would advise when end of life anticipatory medication was to be implemented and this is when we would advise family that they could visit. These were the government guidelines which we followed, if we didn’t then we could have put others at serious risk. We understand your frustration, but we genuinely were doing our very best under extremely difficult circumstances.

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Review from Beryl R (Aunt of Resident) published on 8 September 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
As I am not able to visit my nephew as often as I would like I rely on keeping in touch by phone. All of the staff are very informative when speaking to me, answer all my questions and phone me if they need to report or ask about anything. They even ask how I am, which I
appreciate.


My nephew is

disabled and needs help with most things, I think the staff do extremely well caring for him, keeping him comfortable.
Reply from Sarah Chalmers, Admissions Co-ordinator at Moundsley Hall Care Village

Thank you for taking the time to leave this review, Beryl, it is very much appreciated.

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Review from Laurie E (Husband of Resident) published on 1 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife (a 92-year-old lady) has been a resident at Moundsley since January 2021.
During all of that time, my wife has always been treated with the utmost care, kindness, and dignity.
The friendliness of everyone and the kindness shown to me personally is wonderful.
I can't praise Moundsley Hall
enough.
Reply from Sarah Chalmers, Admissions Co-ordinator at Moundsley Hall Care Village

Thank you so much for your kind words - it is very much appreciated.

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Review from Michael H (Son of Resident) published on 18 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The last 18 months have been very challenging for everyone, but Moundsley has always done its best to look after Mom and also keep my brother and myself up to speed with what is happening. They have ensured that there is a room available for visits but also for residents such as Mom who are not getting
out of bed they allow visits to the room. The whole process is simple and straight forward which has meant we can visit Mom regularly. All of the staff are always welcoming, friendly and professional whether you talk to them in person or via the telephone and give you the confidence that they give every resident the care and respect they deserve. Particular mention for the activities coordinators who have been asked with running the visits and they are brilliant.


I think a real mark of their approach came when Mom, unfortunately, had to go to the hospital for hip pain. One of the A&E staff told me they had received calls from Moundsley to see how Mom was which they had not seen before.

Reply from Sarah Chalmers, Admissions Co-ordinator at Moundsley Hall Care Village

It is so good to receive a positive review like this - thank you so much, it means a lot to all of our staff who work so hard.

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Review from Janet H (Sister of Resident) published on 11 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Myself and my brother have been visiting our brother every week for the last five years. We have always been more than happy with the care he receives, the staff and management have been very good to our brother. We would recommend Moundsley Hall Care Village to anyone. Thank you.
Reply from Sarah Chalmers, Admissions Co-ordinator at Moundsley Hall Care Village

Thank you so much for taking the time to review our Care Village; it is much appreciated.

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Review from Lynne F (Daughter of Resident) published on 18 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been in this establishment since October 2019 and has been very well cared for by all the staff, and she seems very content with her surroundings.
My brothers and I cannot thank the team enough for making our Mother comfortable, clean and cared for every day. Well done and thank you to
all of you.
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Review from Gary H (Son of Resident) published on 10 February 2020 Submitted via Website • Report
Overall Experience 1.0 out of 5
My father was in this establishment for 7 days before passing away.
The level of care and empathy shown by the senior management and lead nurse was appalling.
No morphine, No monitoring on a regular basis, No dignity in death.
I wish we'd never seen the place.
Reply from Sarah Chalmers, Admissions Co-ordinator at Moundsley Hall Care Village

We are very sorry you feel this way. Respecting our residents' dignity is and always has been of paramount importance to us.

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Review from G T (Son of Resident) published on 3 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On behalf of my sister-in-law and myself, I would like to compliment all of the team at Moundsley Hall for their dedication and professionalism in the care, support and kindness shown towards my mother.
Mum has been in Moundsley Hall since the turn of the year and it genuinely gives the family peace
of mind to know she is being cared for so very well. Mum is 94 years old on the 12th October and even though "end of life" medication was prescribed a month or more ago, the whole of the team leave no stone unturned to make sure she is comfortable.
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Review from Anne S (Daughter of Resident) published on 28 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother, who is 97, has been extremely well looked after since her arrival a year ago. The care she has received has improved her physical and mental health since facing hospitalisation and terminal illness from April to August 2018. The transition from hospital to dementia care ward and onwards to
Moundsley Hall was appropriate and smooth.
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Review from G T (Son of Resident) published on 1 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Both my sister-in-law and myself are very, very pleased with the care and attention my mother has received, not just for the months mentioned, but ever since she has been a resident in Moundsley Hall. All of the staff (and I mean All!) can be very proud of themselves for the professional and caring
job they carry out. It makes life so much easier, knowing of this level of care, when I'm going about my life in general. On behalf of myself and my family - Thank you All!
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Review from Peter F (Nephew of Resident) published on 15 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with all the care they provide to my aunt. I feel she is well looked after and entertained. They monitor her health closely so even the infections she is prone to, have reduced since she became a resident. Overall, excellent management in dealing with difficult situations.
The family can
rest easy that all is being done to help my frail and much-loved aunt.
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Review from Michele P (Daughter of Resident) published on 5 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Dad was in Buckingham House for six weeks receiving "end of life care". He was treated with kindness and dignity. The staff were attentive and really connected with him. The food that was served was of good quality and presented well. During his final hours, Dad was kept comfortable and the support
offered to him was extended to us, his family.
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Review from Gillian C (Daughter of Resident) published on 3 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our father was cared for in Buckingham House until he died on 11th May 2019. The care and kindness he received on a daily basis was of an exceptionally high standard.
He was treated with dignity and respect at all times. As a family, we were also supported. We cannot thank the staff enough and we could
highly recommend this nursing home.
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Review from Stephen B (Son of Resident) published on 18 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was in Buckingham House, one of the houses in the care village. During the time that my late father was at Buckingham House, he was treated with dignity and respect. The care was faultless. The staff are genuine, friendly and respectful and take time to get to know the person as an individual.
The rooms are spaceous, airy, clean and comfortable. Dad was always clean, wearing his own clothes and content. The food, according to my Dad, was always excellent and there was always plenty. The lounge is large and has areas where you can either sit and watch TV or sit and chat in a quiet area. The care Dad recieved in his last days was exceptional and comforting both to him and us, his family.
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Review from G T (Son of Resident) published on 7 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has now been a resident in Moundsley Hall for just over a month now and I visit a minimum of 3 times per week. I have been very impressed every time I visit with the level of care and attention received by all the residents. It helps me so much mentally that I can get on with my own life knowing
my mother is being taken good care of.
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Current Review Score: 9.4 (9.382)

Overview of Review Score

The Review Score of 9.4 (9.382) out of 10 for Moundsley Hall Care Village is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.382 for Moundsley Hall Care Village is calculated as follows: ( (162 Excellents x 5) + (78 Goods x 4) + (16 Satisfactorys x 3) + (6 Poors x 2) + (10 Very Poors x 1) ) ÷ 272 Ratings = 4.382
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Moundsley Hall Care Village is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Mar 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Requires improvement
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (2)

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Kiran Kaur

Job Title: Admissions Advisor Joined: 2024

Hi, I'm Kiran, and I joined Moundsley in 2024 as an Admissions Officer. I'm here to make the transition into our care as smooth and stress-free as possible for residents and their families.


I understand that choosing the right care home is a big decision, and I'm always happy to provide guidance and offer support every step of the way. Whether you're looking for short-term respite, long-term nursing care it specialist support, I'll work closely with you to understand your needs and ensure a seamless admission process.


I focus on clear communication and attention to detail to make sure families feel supported and reassured. My goal is to help people find the right care solution with warmth and understanding, ensuring that every new resident feels welcome and valued from day one.


If you'd like to learn more about Moundsley or discuss admissions, feel free to reach out- I'm always happy to help!

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Demi Whiston

Job Title: Wellbeing Co-ordinator Joined: 2025

Demi joined the team in 2018 and quickly became a popular member of staff. Demi moved from care to the Activity team after displaying a keen interest in wanting to enhance the day-to-day quality of life for our residents.


Demi is an exceptional member of the team who works tirelessly to ensure our residents have the best day possible. Person centring all activities, often having several activities going at the same time ensuring the maximum amount of participants can enjoy the day. Demi does not forget those who are unable to join the communal areas, she will take the activity to them! Demi is well organised and plans ahead for all relevant celebrations, birthdays, anniversaries, Christmas, and easter, all are made special because of the hard work and compassion Demi has applied to her role. Her ability to connect with the residents is a special skill and her dedication to delivering fun, laughter, memories and much more is something to be proud of.


Some comments from seniors and colleagues:
“Demi is hard working, compassionate and no matter how busy her day is, she always has a smile on her face”
“Demi is a lovely person, kind and caring”
“In my years of experience working within this industry, Demi is one of the best activity co-ordinators I have seen”
“We are proud to have Demi on our team and look forward to celebrating more milestones and achievements with her in the future. Well done Demi!”

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