
Very impressed with Buckingham House. The locations, size of rooms, and layout.J D(Son of Resident/Service User)

really impressed with the love and care that's been shown to Dad.D B(Daughter of Resident/Service User)

It has been nice to have the opportunity to have meals with my motherC W(Daughter of Resident/Service User)

Very impressed with Buckingham House. The locations, size of rooms, and layout.J D(Son of Resident/Service User)

really impressed with the love and care that's been shown to Dad.D B(Daughter of Resident/Service User)

It has been nice to have the opportunity to have meals with my motherC W(Daughter of Resident/Service User)

Moundsley Hall Nursing and Residential Home provide a range of Care needs such as; Nursing, Nursing-dementia, Residential, Physical Disability Care and Younger Adults within the Birmingham and Kings Norton area.
Moundsley Hall Care Village is a purpose built development committed to providing professional and respectful care. They have been operating from a Kings Norton location for 20 years. Newly constructed homes consist of 24 sq meter rooms, the largest in the...
Care Provided by Moundsley Hall Care Village
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 60 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Our Care Village consists of three individual homes, each offering different levels of care and facilities.
Fees are subject to an individual care assessment and may vary depending on needs and room type.
The price(s) shown are provided by the care home. Contact Moundsley Hall Care Village for full pricing details and T&Cs.
Contact Moundsley Hall Care Village to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Moundsley Hall Ltd
- Private Owned
Person in charge
- Debi Rogers(Head of Operations)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 1995
- Last Refurbishment: 2022
- Number of floors: 3
Room Information
- Single Rooms (60)
- Single Rooms with ensuite Wet Room (15)
Visiting
- Welcome friends and family, no restrictions on visiting. Moundsley Hall Care Village do ask that you respect meal - times.
Parking
- Ample free parking on site
Moundsley Hall Care Village Reviews (94)
Moundsley Hall Care Village has a Review Score of 9.5 (9.471) out of 10, based on 28 reviews in the last 2 years.
Over all time Moundsley Hall Care Village has 94 reviews.
We will never forget the care he had and the care they gave us. Although we are still devastated, the memories we have of this amazing nursing home will never fade.
No matter what the circumstances, I know everyone is treated individually, and the comfort we have had since is certainly worthy of this praise.
God bless you all.
Your...
Many thanks to all concerned, care workers, managers and admin staff alike, for the care of Dad during his time at Moundsley Hall Care Village.
We understand the...
My uncle has been a resident for many years and having been a very independent person prior to his residence, we as a family knew it would be really hard for him to adjust to life in a care home. Buckingham House has met every challenge faced along the way with great patience, care and support. My uncle likes his own space and the staff have proven to acknowledge and respect this allowing for my uncle to adapt and develop his own routine which he likes. If we cannot visit then we can keep track of his care via the electronic care planning software and speak virtually. The activities arranged have been personal and well thought out, such as organising football matches to be played in the cinema room or his room. The staff have been great at making the adjustment easier for both my uncle and our family.
Thank you for sharing your heartfelt feedback about your uncle's experience at Buckingham House. We are delighted to hear that he has been well taken care of and that our team has been able to support him in his transition to life at Moundsley. We are glad to know that your uncle's desire for his...
My nan has been a resident at Kensington House for a year now. From the day we looked around, we were welcomed and fully informed. The staff are amazing and Nan settled really quickly. She has had a few health issues in the last few months, but the care and attention she is given surpass all that we had wished for her. After losing our grandad last year, it was a very difficult decision for us to make, but Nan is now safe and happy in her new home. There are activities for residents and organised days out. The coronation celebrations were amazing. Kensington House staff go above and beyond and care as much about the families as they do the residents. I'm so glad there was room for Nan when we needed it. We know she is being looked after.
We're thrilled to hear that your nan settled in quickly and that the care and...
Been at home for just a month now. I have been met with kindness by the staff. The staff used compassion and reassurance which made my transition being eased into nursing care easier. The home caters for my needs, care staff are kind and listen to you and are there for you. I really, after being here one month have been shown nothing but good care. We have an activity coordinator who gets to know us individually she brings joy and laughter and lots of exercise activities to stimulate us. I feel like I am really at home and would highly recommend the home. Good staff, a nice manager and nice clean and lovely, also love the home's lovely surroundings I feel safe, know I have reassurance and nothing is too much trouble.
It is heartening to hear about your positive experience at Moundsley Hall during your first month here. The staff's kindness, compassion, and reassurance have made a significant impact on your transition into nursing care. Their attentiveness to your needs and willingness to listen and support you...
Thank you to all staff at Moundsley for the care you gave my mother during her final years and for the sympathy and support you gave us when she passed away at the grand age of 101, an age she reached due to your care.
You're most welcome, and please accept our deepest condolences for your loss. We are honoured to have been able to provide care for your mother during her final years and grateful for the opportunity to have been a part of her life. It is heart-warming to hear that our care made a positive impact...
Very pleased with the care that was received, staff very good, and they made a special effort for my mother's 100th birthday party. Thank you very much.
Thank you so much for your kind words and these will be shared with the Moundsley staff. We are privileged to have shared your mother's 100th birthday.
The behaviour demonstrated helped her cope with the symptoms suffered and she related very well to all care for her.
She was clearly happy with all caring for her. Any changes or incidents have always been communicated to her family both promptly and without recourse to jargon this helping our confidence.
We, her family, would like to express our admiration and gratitude to all at Moundsley for their great commitment and unstinting care.
Thank you for your kind words, I've shared them with the Moundsley team, It means so much to the people who cared for your mother during her three and half year stay with us. They are generally sad times when we lose anyone at Moundsley especially after being in care with us for such a long time....
Thank you.
The home has also facilitated the continuation of my physiotherapy.
Following a short illness, my father was admitted for palliative care. During his stay, he was treated with respect, dignity and the highest level of care. As a family, we were shown compassion and care. A friendly, calm and welcoming environment to end your days.
Thank you for your wonderful review! Your excellent feedback will be passed on to our team, these kind word really do mean something to the staff. Again, thank you.
At all times we found the home to be very clean and the staff were always friendly and willing to help. In one of her better moments, Mom did say 'they look after me very well here, there's no need to worry about me'. Towards the end Mom became unable to do anything for herself and eventually was bedridden, the staff in Kensington House took great care of her ensuring that she was clean and comfortable until she passed away.
I have nothing but praise for the manager and all her staff.
Thank you for your lovely comments. The care and services we deliver as a team to our residents and families are extremely important to us and to hear such kind words really does mean so much to the team. Thank you again.
Really wonderful experience for my mum, settled in very well and has received the very best of care in Kensington. The team and services within Kensington are exceptional. In particular, the consistent and long-standing of the team leader has made my mum feel more settled, safe and secure. I have nothing but praise for the care my mum has received in Kensington - thank you.
I would definitely recommend Moundsley Hall.
Hi, thank you for the review, I know the staff in the Moundsley unit were proud to have cared for your mother for the last five years. It's very sad to have lost someone who the unit cared for, for that amount of time. This thank you to the staff has been passed on and will mean a great deal to them, we are sorry for your loss.
Thank you so much for making his birthday so very special and for inviting us to have this lovely memory together.
Thank you for taking the time to leave a review.
During her short stay in Buckingham House, I am pleased to say my wife received an extraordinary level of personal and ultimately palliative care. On her final day, I saw just how gentle and caring each team member could be. Irrespective of their role, each of them, whether qualified or a care worker, knew exactly what to do. I’m not permitted to name names, but you know who you are. I work in the healthcare sector and will not hesitate to unreservedly recommend Moundsley Hall Care Village. Not only are the setting, buildings and facilities quite exceptional - the people are pretty special too. I will always be grateful that my wife’s final weeks were in Buckingham House. Thank you, team.
Thank you so much for your kind words, they mean so much to all the staff in Buckingham House.
My aunt was admitted for palliative care in December 2021. During her stay both she and us as a family received the highest level of care and respect. The staff went above and beyond and I can't thank them enough. At an extremely difficult time for us, the care and compassion given to us all was outstanding.
It really does mean a lot to our staff to know they helped at a very difficult time - thank you for taking the time to leave this review.
My mother was a resident in Kensington House for three and a half years, throughout her time in Kensington she has received outstanding care and her family have received outstanding care too. We have been kept informed, included and comforted by the staff on many different occasions over the last few years. Mum went in able to walk, watch the telly, enjoy meals etc. but, as it is with dementia things decline. Come the end Mum had full 24 hour care. In her last week the end of life care was extremely attentive and she passed away with dignity. Kensington House is as clean as a new pin, the food served is very good and varied, the staff are welcoming and care about their residents. When we left Kensington for the final time, I thanked the house manager for all she and her staff had done for Mum, I had total trust in how Mum was being looked after which meant that I could sleep at night.
Thank you so much for taking time to leave this review - you kind words mean such a lot to our staff.
The palliative care being given to my mother is excellent. She is generally afforded respect and full attention. The site itself is quite wonderful with well-kept grounds with a lovely outlook for most patients. A little more attention to room maintenance would not go amiss eg: drawer front plates are hanging off a chest of drawers in my mother's room, very unsightly and totally impractical. Staff are always available to discuss my mother's needs and health, there is an odd staff member who could improve on the communication skills, but this is only a minor criticism.
Thank you for taking the time to leave us a review – your feedback is welcomed and will followed up directly by the home manager. In the meantime, our maintenance department will address the points you have raised.
My mum has lived here for over 5 years. It's been particularly difficult over the Covid period with the restrictions but Mum has been kept well and safe. My 100 year old father visited for first time in months today, he's extremely poorly and was treated like royalty. The staff welcomed him back like a member of the family and accommodated his needs beautifully. It's reassuring to see him being afforded such compassion and dignity as it speaks volumes about the culture of the organisation. Mum is certainly very settled there.
Response from Marc Cohen – Home Manager: Thank you for your kind words. I am so glad you had such a positive experience when you visited with your father. As with all friends and relatives, we are happy to support and facilitate visits even during these most challenging times. Please let us know when you would like your father to visit again.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 26 March 2024Good
- CaringGood
- EffectiveGood
- ResponsiveRequires improvement
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Moundsley Hall Care Village.
There are no upcoming events for Moundsley Hall Care Village.
Awards / Recognitions (1)
- 18 Nov 2013Recipient: Moundsley Hall Care Village
Accreditations
There are no accreditations posted yet for Moundsley Hall Care Village.
Meet the Team (4)

Hello, my name is Helen. I have been working as the Wellbeing Co-ordinator at Moundsley Hall for the last three years. Being an activities coordinator isn’t just about organising schedules—it’s about creating moments of joy, connection, and dignity for people, and doing that well takes genuine care and empathy.
I really enjoy my role and feel passionate about caring for people.

Hi, my name is Amy, and I started my Receptionist role here in 2019. For the past 6 years, I have enjoyed working alongside a lovely team, supporting team members and greeting residents and family members. I prioritise organisation, attention to detail and ensuring that visitors feel welcomed and valued when they walk through the door. I believe that a little kindness can go a long way, and I am here to help you where I can.

My name is Carmen Coyne, my job role is Head Housekeeper, and I have worked for Moundsley Hall Care Village for nearly nineteen years. It has become my second home. We are more like a big family.

Demi joined the team in 2018 and quickly became a popular member of staff. Demi moved from care to the Activity team after displaying a keen interest in wanting to enhance the day-to-day quality of life for our residents.
Demi is an exceptional member of the team who works tirelessly to ensure our residents have the best day possible. Person centring all activities, often having several activities going at the same time ensuring the maximum amount of participants can enjoy the day. Demi does not forget those who are unable to join the communal areas, she will take the activity to them! Demi is well organised and plans ahead for all relevant celebrations, birthdays, anniversaries, Christmas, and easter, all are made special because of the hard work and compassion Demi has applied to her role. Her ability to connect with the residents is a special skill and her dedication to delivering fun, laughter, memories and much more is something to be proud of.
Some comments from seniors and colleagues:“Demi is hard working, compassionate and no matter how busy her day is, she always has a smile on her face”
“Demi is a lovely person, kind and caring”
“In my years of experience working within this industry, Demi is one of the best activity co-ordinators I have seen”
“We are proud to have Demi on our team and look forward to celebrating more milestones and achievements with her in the future. Well done Demi!”
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