Moundsley Hall Care Village

Thank you all; I will always appreciate what you did for my mom.

Couldn't ask for anymore. The support and help not just for the person they care for, but also towards his health and well-being is the future as he moves on in his life. It is amazing.

God bless you all.

Many thanks to all concerned, care workers, managers and admin staff alike, for the care of Dad during his time at Moundsley Hall Care Village.

My uncle has been a resident for many years and having been a very independent person prior to his residence, we as a family knew it would be really hard for him to adjust to life in a care home. Buckingham House has met every challenge faced along the way with great patience, care and support. My uncle likes his own space and the staff have proven to acknowledge and respect this allowing for my uncle to adapt and develop his own routine which he likes. If we cannot visit then we can keep track of his care via the electronic care planning software and speak virtually. The activities arranged have been personal and well thought out, such as organising football matches to be played in the cinema room or his room. The staff have been great at making the adjustment easier for both my uncle and our family.

My nan has been a resident at Kensington House for a year now. From the day we looked around, we were welcomed and fully informed. The staff are amazing and Nan settled really quickly. She has had a few health issues in the last few months, but the care and attention she is given surpass all that we had wished for her. After losing our grandad last year, it was a very difficult decision for us to make, but Nan is now safe and happy in her new home. There are activities for residents and organised days out. The coronation celebrations were amazing. Kensington House staff go above and beyond and care as much about the families as they do the residents. I'm so glad there was room for Nan when we needed it. We know she is being looked after.

Been at home for just a month now. I have been met with kindness by the staff. The staff used compassion and reassurance which made my transition being eased into nursing care easier. The home caters for my needs, care staff are kind and listen to you and are there for you. I really, after being here one month have been shown nothing but good care. We have an activity coordinator who gets to know us individually she brings joy and laughter and lots of exercise activities to stimulate us. I feel like I am really at home and would highly recommend the home. Good staff, a nice manager and nice clean and lovely, also love the home's lovely surroundings I feel safe, know I have reassurance and nothing is too much trouble.

Thank you to all staff at Moundsley for the care you gave my mother during her final years and for the sympathy and support you gave us when she passed away at the grand age of 101, an age she reached due to your care.

Very pleased with the care that was received, staff very good, and they made a special effort for my mother's 100th birthday party. Thank you very much.

We, her family, would like to express our admiration and gratitude to all at Moundsley for their great commitment and unstinting care.

Thank you.

The home has also facilitated the continuation of my physiotherapy.

Following a short illness, my father was admitted for palliative care. During his stay, he was treated with respect, dignity and the highest level of care. As a family, we were shown compassion and care. A friendly, calm and welcoming environment to end your days.

I have nothing but praise for the manager and all her staff.

Really wonderful experience for my mum, settled in very well and has received the very best of care in Kensington. The team and services within Kensington are exceptional. In particular, the consistent and long-standing of the team leader has made my mum feel more settled, safe and secure. I have nothing but praise for the care my mum has received in Kensington - thank you.

I would definitely recommend Moundsley Hall.

Thank you so much for making his birthday so very special and for inviting us to have this lovely memory together.

During her short stay in Buckingham House, I am pleased to say my wife received an extraordinary level of personal and ultimately palliative care. On her final day, I saw just how gentle and caring each team member could be. Irrespective of their role, each of them, whether qualified or a care worker, knew exactly what to do. I’m not permitted to name names, but you know who you are. I work in the healthcare sector and will not hesitate to unreservedly recommend Moundsley Hall Care Village. Not only are the setting, buildings and facilities quite exceptional - the people are pretty special too. I will always be grateful that my wife’s final weeks were in Buckingham House. Thank you, team.

My aunt was admitted for palliative care in December 2021. During her stay both she and us as a family received the highest level of care and respect. The staff went above and beyond and I can't thank them enough. At an extremely difficult time for us, the care and compassion given to us all was outstanding.

My mother was a resident in Kensington House for three and a half years, throughout her time in Kensington she has received outstanding care and her family have received outstanding care too. We have been kept informed, included and comforted by the staff on many different occasions over the last few years. Mum went in able to walk, watch the telly, enjoy meals etc. but, as it is with dementia things decline. Come the end Mum had full 24 hour care. In her last week the end of life care was extremely attentive and she passed away with dignity. Kensington House is as clean as a new pin, the food served is very good and varied, the staff are welcoming and care about their residents. When we left Kensington for the final time, I thanked the house manager for all she and her staff had done for Mum, I had total trust in how Mum was being looked after which meant that I could sleep at night.