
Very impressed with Buckingham House. The locations, size of rooms, and layout.J D(Son of Resident/Service User)

really impressed with the love and care that's been shown to Dad.D B(Daughter of Resident/Service User)

It has been nice to have the opportunity to have meals with my motherC W(Daughter of Resident/Service User)

Very impressed with Buckingham House. The locations, size of rooms, and layout.J D(Son of Resident/Service User)

really impressed with the love and care that's been shown to Dad.D B(Daughter of Resident/Service User)

It has been nice to have the opportunity to have meals with my motherC W(Daughter of Resident/Service User)

Moundsley Hall Nursing and Residential Home provide a range of Care needs such as; Nursing, Nursing-dementia, Residential, Physical Disability Care and Younger Adults within the Birmingham and Kings Norton area.
Moundsley Hall Care Village is a purpose built development committed to providing professional and respectful care. They have been operating from a Kings Norton location for 20 years. Newly constructed homes consist of 24 sq meter rooms, the largest in the...
Care Provided by Moundsley Hall Care Village
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 60 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Our Care Village consists of three individual homes, each offering different levels of care and facilities.
Fees are subject to an individual care assessment and may vary depending on needs and room type.
The price(s) shown are provided by the care home. Contact Moundsley Hall Care Village for full pricing details and T&Cs.
Contact Moundsley Hall Care Village to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Moundsley Hall Ltd
- Private Owned
Person in charge
- Debi Rogers(Head of Operations)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 1995
- Last Refurbishment: 2022
- Number of floors: 3
Room Information
- Single Rooms (60)
- Single Rooms with ensuite Wet Room (15)
Visiting
- Welcome friends and family, no restrictions on visiting. Moundsley Hall Care Village do ask that you respect meal - times.
Parking
- Ample free parking on site
Moundsley Hall Care Village Reviews (94)
Moundsley Hall Care Village has a Review Score of 9.5 (9.471) out of 10, based on 28 reviews in the last 2 years.
Over all time Moundsley Hall Care Village has 94 reviews.
My lovely mom was a resident of Moundsley Hall nursing home for 5 years with vascular dementia and various other problems and always received very good care. However, on the 4/9/18 Mom had a stroke for which she was hospitalised, it soon became apparent that there was nothing more they could do for her so she was sent back to Moundsley for end of life care. I cannot express in words our heartfelt gratitude and thanks for all the kindness and compassion shown by the staff to my mom in her last few weeks of life. They were so gentle while washing and changing her and made sure she was always clean and comfortable, always professional and caring. They made us feel welcome even when we wanted to stay over with Mom in her last days. Mom sadly passed away on the 7/10/18.
As well as having mixed dementia, she is unable to walk. I visit every day and it has been a privilege to witness what is a thoroughly professional operation.
I cannot fault it.
Adequate numbers of well-trained carers are always on hand.
Two events coordinators ensure residents are kept as active as possible.
A qualified nurse is always on duty. This nursing home must be an example of 'how it should be done.'
The care in the home is wonderful and would recommend the home to anyone.
Very happy with everything and all the staff. Thrilled that my sister loves it here.
My Sister-in-law has lived here for the past 18 months. I was initially impressed with the cleanliness, the place smelled fresh and clean when we walked in. I am pleased to say, 18 months on, every time we visit, usually once a week it is still the same. The staff are very friendly and helpful and the overall feeling I get when visiting is that of a comfortable, well run home.
The staff do a wonderful job handling the sometimes difficult residents. Their dedication I think is amazing. The food is excellent. My wife woofs it down. No trouble there.
Mum became a resident on 18th February 2011, initially in Clarence House and then Kensington House, until her death on 26th April 2018. More or less, as soon as Mum moved in the weight of the world came off her shoulders and she relaxed and enjoyed the camaraderie and facilities. As time went by and the dementia took a great hold, when more nursing care was needed, Mum was treated with great love and respect.
We can now go away and know he will be well looked after. The staff are polite, courteous, welcoming and respectful. They treat my brother with respect and dignity at all times. I have also noticed that the staff team stay the same and nobody ever leaves so that proves it is a happy place to work. The management is good they have good routines which keeps my brother feeling secure and safe knowing there won't be any changes to cause anxiety.
Kensington house is purpose built with lovely spacious rooms all with well equipped en-suite wet rooms to respect and maintain residents privacy and dignity. All the staff (office, manager, team leaders, cares, nurses, activity, maintenance and kitchen) are approachable, professional and very friendly. The main lounge and dining areas are extremely spacious and not "crowded". There is also a smaller quieter garden lounge for residents to enjoy. The residents present happy, clean and well cared for. Cost is the only downside. This home is far more expensive than most of the other homes in the area.
Pleasant to visit.
I would have no hesitation in recommending this unit to any family looking to place someone somewhere where they can be confident of ongoing care with dignity.
All staff, whatever their particular job, take the time to talk to residents on first name terms, giving a calming and reassuring environment.
Group activities with music are enjoyed by all.
I researched care homes in and around Kings Heath and drew up a shortlist. I rang Moundsley Hall and was put through to the Finance and Payroll Administrator who was handling admissions, and from that first phone call my gut instinct told me this could be the one. When we went to visit the home the reception from the Buckingham House Manager and her staff was exceptional. My mother-in-law moved in and although her stay was on short the care she received was second to none. I can't rate the home highly enough for the service they gave. Thank you so very much.
Overall my experience has been satisfactory. There have been issues which have been dealt with as they arrive. The permanent staff do a very good, although difficult, job, I would like to see less use of agency staff as the permanent staff have a relationship with my husband which is so important.
The staff are lovely and there seem to be plenty about when needed.
Nothing is too much trouble for them and my Nan speaks highly of the staff as well as the home.
Everyone seems well trained, and the home has a very 'homely, safe' feeling.
I enjoy visiting my Nan, although we live 100 miles away! Well done to you all.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 26 March 2024Good
- CaringGood
- EffectiveGood
- ResponsiveRequires improvement
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Moundsley Hall Care Village.
There are no upcoming events for Moundsley Hall Care Village.
Awards / Recognitions (1)
- 18 Nov 2013Recipient: Moundsley Hall Care Village
Accreditations
There are no accreditations posted yet for Moundsley Hall Care Village.
Meet the Team (4)

Hello, my name is Helen. I have been working as the Wellbeing Co-ordinator at Moundsley Hall for the last three years. Being an activities coordinator isn’t just about organising schedules—it’s about creating moments of joy, connection, and dignity for people, and doing that well takes genuine care and empathy.
I really enjoy my role and feel passionate about caring for people.

Hi, my name is Amy, and I started my Receptionist role here in 2019. For the past 6 years, I have enjoyed working alongside a lovely team, supporting team members and greeting residents and family members. I prioritise organisation, attention to detail and ensuring that visitors feel welcomed and valued when they walk through the door. I believe that a little kindness can go a long way, and I am here to help you where I can.

My name is Carmen Coyne, my job role is Head Housekeeper, and I have worked for Moundsley Hall Care Village for nearly nineteen years. It has become my second home. We are more like a big family.

Demi joined the team in 2018 and quickly became a popular member of staff. Demi moved from care to the Activity team after displaying a keen interest in wanting to enhance the day-to-day quality of life for our residents.
Demi is an exceptional member of the team who works tirelessly to ensure our residents have the best day possible. Person centring all activities, often having several activities going at the same time ensuring the maximum amount of participants can enjoy the day. Demi does not forget those who are unable to join the communal areas, she will take the activity to them! Demi is well organised and plans ahead for all relevant celebrations, birthdays, anniversaries, Christmas, and easter, all are made special because of the hard work and compassion Demi has applied to her role. Her ability to connect with the residents is a special skill and her dedication to delivering fun, laughter, memories and much more is something to be proud of.
Some comments from seniors and colleagues:“Demi is hard working, compassionate and no matter how busy her day is, she always has a smile on her face”
“Demi is a lovely person, kind and caring”
“In my years of experience working within this industry, Demi is one of the best activity co-ordinators I have seen”
“We are proud to have Demi on our team and look forward to celebrating more milestones and achievements with her in the future. Well done Demi!”
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