Submit a Review for Windsor Court Care Home
The Avenue, Wallsend, NE28 6SD
View full details of Windsor Court Care HomeLatest Reviews for Windsor Court Care Home
13 January 2026
My father became a resident at Windsor Court after being moved from another care home that was no longer able to meet his needs. From the very beginning, the difference was remarkable. Every time we visited, we were warmly greeted by staff - something that stood in stark contrast to our previous
experience, where we often felt overlooked.
While no care home can ever be perfect, especially when supporting residents with such varied and complex needs, the team at Windsor Court do an exceptional job. The atmosphere is caring, respectful, and genuinely welcoming. The food always looked and smelled wonderful too - sadly, I never got to sample it myself!
Most importantly, they cared for my dad not just as a resident, but as a person. He was treated with kindness, dignity, and warmth - very much like how a close group of friends would look after one another.
I wouldn't hesitate to recommend Windsor Court wholeheartedly.
29 October 2025
My husband is receiving excellent care. The staff are friendly and caring. I am assured at all times that the is being well cared for.
01 October 2025
Thank you all at Windsor for helping celebrate my husbands birthday it was very much appreciated and a special thanks to Lee a carer on men's floor who came in his own time to help celebrate his birthday what a lovely gesture my family are really grateful to him.
29 September 2025
We thought the way dad was looked after was fantastic. The staff were amazing couldn't fault them. All staff did amazing.
Many many thanks nobody could do a better job. Both very happy, Mark and Claire.
22 September 2025
On visiting this setting I was so impressed by the sisters who were in charge. They made us extremely welcome. The care and the atmosphere was fabulous. The residents are in very good hands. Well done all.
18 September 2025
When I visit my brother I always find that all areas are very clean and all areas very quiet with staff around constantly. My brother is always made comfortable where ever he may be on my visits, which I may add are not know to the staff. He always looks clean and at ease whatever the time. I find
all the staff very caring and the whole set up is extremely relaxed. I can only add that everything is very good.
18 September 2025
I wish to express comments for the activities coordinator. When we visited again this week, he was very polite and friendly. Explained how activities in the home worked and was going to bring a snooker table to our friend. Our friend was a snooker champion! Impressed by his professionalism and
enthusiasm. A pleasure to talk to and a credit to your home!
25 July 2025
DO NOT PLACE YOUR LOVED ONE IN THIS FACILITY.
My mother was placed here to allow my father respite, within 2 hours of being here, my mother went missing. A staff member had opened a double door pin pad system and allowed my mother to leave. There was a police search and my mother was found 3 hours
later. The staff do not care at this facility, the care home manager does not care. This facility should not be allowed to exist. The complaints procedure is an absolute joke.
Please please do not use this home. If I could rate this home in minus figures I would.
21 April 2025
My sister was brought to Windsor Court in January after a long illness in hospital.
When she entered home she was underweight, distressed and confused due to her condition and lacked confidence.
The staff were brilliant they went out of their way to support her. The results so far have been
amazing.
My sister is now a healthy weight and has gained so much confidence which is allowing her to do more things for herself.
She is also interacting with other residents so doesn't feel lonely as she has people to talk to her when she wants it.
The staff have worked miracles and managed to get my sister to take her medication on time, without objection which the hospital and family struggled to do as she got so upset. This is improving all aspects of her health. As a family we can see that my sister is being valued, treated with dignity.
I really want the staff at this home to be recognised as they work very hard and always have time for us and residents thank you so much!
28 February 2025
My father was resident at Windsor Court for two years before he died. The staff were brilliant and managed really well in often challenging circumstances. Special mention to one staff member in particular who was always so friendly and kind. Thank you to the team for your care for my Dad.
20 February 2025
I am very pleased with the quality of care provided. My mother has experienced a high level of compassion and understanding of her needs from the staff.
12 February 2025
My mother spent the last two weeks of her life at Windsor Court. She was treated with care and respect from day one. I love the way the staff speak to the residents, with humour and affection. I could not have asked for a better place. I knew she was safe and the staff listened to my questions and
concerns and addressed each one, keeping me up to date with any changes in Mum's condition. I'm very grateful for the care staff, nurses, admin and management. A wonderful team.
31 January 2025
My partner is a lot happier now he is in a different room. He used to get very annoyed as residents kept going into his room and taking his belongings. He had no privacy because no lock on bedroom door, this caused a few fights which I was very concerned about as he is very unsteady on his legs and
frail. So myself and partner more settled.
31 January 2025
Very happy with the service. The staff are all grateful to the team they have been really well looked after. I would definitely recommend Windsor Court. My mums discharge into the care home was sudden and very challenging but I'm grateful she was discharged into the home she is at.
26 November 2024
I find the staff and the way my wife is treated with great satisfaction.
22 April 2024
The staff that looked after my husband for his 2 weeks of respite were amazing, very patient and understanding of his needs. I was able to have peace of mind that he was being well looked after. One particular member of staff went out of his way to play some of my husband's favourite music on his
phone. Would highly recommend Windsor Court and helpfully they have a bed available for future respite. So a big thank you to you all.
27 March 2024
Staff are very good with Mum and I know they really care about her. The home is always clean and warm. I am impressed that since Mum went into Windsor Court in March 2023, she has deteriorated and Mum's care reflects this change (deterioration due to illness). They have activities and Mum gets her
hair done by the hairdresser and the chiropractor visits regularly. They have also invested in new mattresses and a new lift.
24 February 2024
My mother is a resident at Windsor Court for approximately 3 years. The care and support that is provided to her is first-class. I am here to visit regularly and the food and cleanliness of both my mum and home our first class. The care is amazing and also a big support to myself. I live in Scotland
and I'm kept up to date on any changes to my mum's health and well-being. The carriers are a real support and very caring to all residents. This is a wonderful home and have no hesitation in recommending Windsor Court to other new residents.
14 June 2022
Everyone is friendly and very helpful in spite of difficult circumstances.
14 June 2022
The carers have been very patient with my wife who can be very awkward and stubborn.
Latest Reviews for Windsor Court Care Home
13 January 2026
My father became a resident at Windsor Court after being moved from another care home that was no longer able to meet his needs. From the very beginning, the difference was remarkable. Every time we visited, we were warmly greeted by staff - something that stood in stark contrast to our previous
experience, where we often felt overlooked.
While no care home can ever be perfect, especially when supporting residents with such varied and complex needs, the team at Windsor Court do an exceptional job. The atmosphere is caring, respectful, and genuinely welcoming. The food always looked and smelled wonderful too - sadly, I never got to sample it myself!
Most importantly, they cared for my dad not just as a resident, but as a person. He was treated with kindness, dignity, and warmth - very much like how a close group of friends would look after one another.
I wouldn't hesitate to recommend Windsor Court wholeheartedly.
29 October 2025
My husband is receiving excellent care. The staff are friendly and caring. I am assured at all times that the is being well cared for.
01 October 2025
Thank you all at Windsor for helping celebrate my husbands birthday it was very much appreciated and a special thanks to Lee a carer on men's floor who came in his own time to help celebrate his birthday what a lovely gesture my family are really grateful to him.
29 September 2025
We thought the way dad was looked after was fantastic. The staff were amazing couldn't fault them. All staff did amazing.
Many many thanks nobody could do a better job. Both very happy, Mark and Claire.
22 September 2025
On visiting this setting I was so impressed by the sisters who were in charge. They made us extremely welcome. The care and the atmosphere was fabulous. The residents are in very good hands. Well done all.
18 September 2025
When I visit my brother I always find that all areas are very clean and all areas very quiet with staff around constantly. My brother is always made comfortable where ever he may be on my visits, which I may add are not know to the staff. He always looks clean and at ease whatever the time. I find
all the staff very caring and the whole set up is extremely relaxed. I can only add that everything is very good.
18 September 2025
I wish to express comments for the activities coordinator. When we visited again this week, he was very polite and friendly. Explained how activities in the home worked and was going to bring a snooker table to our friend. Our friend was a snooker champion! Impressed by his professionalism and
enthusiasm. A pleasure to talk to and a credit to your home!
25 July 2025
DO NOT PLACE YOUR LOVED ONE IN THIS FACILITY.
My mother was placed here to allow my father respite, within 2 hours of being here, my mother went missing. A staff member had opened a double door pin pad system and allowed my mother to leave. There was a police search and my mother was found 3 hours
later. The staff do not care at this facility, the care home manager does not care. This facility should not be allowed to exist. The complaints procedure is an absolute joke.
Please please do not use this home. If I could rate this home in minus figures I would.
21 April 2025
My sister was brought to Windsor Court in January after a long illness in hospital.
When she entered home she was underweight, distressed and confused due to her condition and lacked confidence.
The staff were brilliant they went out of their way to support her. The results so far have been
amazing.
My sister is now a healthy weight and has gained so much confidence which is allowing her to do more things for herself.
She is also interacting with other residents so doesn't feel lonely as she has people to talk to her when she wants it.
The staff have worked miracles and managed to get my sister to take her medication on time, without objection which the hospital and family struggled to do as she got so upset. This is improving all aspects of her health. As a family we can see that my sister is being valued, treated with dignity.
I really want the staff at this home to be recognised as they work very hard and always have time for us and residents thank you so much!
28 February 2025
My father was resident at Windsor Court for two years before he died. The staff were brilliant and managed really well in often challenging circumstances. Special mention to one staff member in particular who was always so friendly and kind. Thank you to the team for your care for my Dad.
20 February 2025
I am very pleased with the quality of care provided. My mother has experienced a high level of compassion and understanding of her needs from the staff.
12 February 2025
My mother spent the last two weeks of her life at Windsor Court. She was treated with care and respect from day one. I love the way the staff speak to the residents, with humour and affection. I could not have asked for a better place. I knew she was safe and the staff listened to my questions and
concerns and addressed each one, keeping me up to date with any changes in Mum's condition. I'm very grateful for the care staff, nurses, admin and management. A wonderful team.
31 January 2025
My partner is a lot happier now he is in a different room. He used to get very annoyed as residents kept going into his room and taking his belongings. He had no privacy because no lock on bedroom door, this caused a few fights which I was very concerned about as he is very unsteady on his legs and
frail. So myself and partner more settled.
31 January 2025
Very happy with the service. The staff are all grateful to the team they have been really well looked after. I would definitely recommend Windsor Court. My mums discharge into the care home was sudden and very challenging but I'm grateful she was discharged into the home she is at.
26 November 2024
I find the staff and the way my wife is treated with great satisfaction.
22 April 2024
The staff that looked after my husband for his 2 weeks of respite were amazing, very patient and understanding of his needs. I was able to have peace of mind that he was being well looked after. One particular member of staff went out of his way to play some of my husband's favourite music on his
phone. Would highly recommend Windsor Court and helpfully they have a bed available for future respite. So a big thank you to you all.
27 March 2024
Staff are very good with Mum and I know they really care about her. The home is always clean and warm. I am impressed that since Mum went into Windsor Court in March 2023, she has deteriorated and Mum's care reflects this change (deterioration due to illness). They have activities and Mum gets her
hair done by the hairdresser and the chiropractor visits regularly. They have also invested in new mattresses and a new lift.
24 February 2024
My mother is a resident at Windsor Court for approximately 3 years. The care and support that is provided to her is first-class. I am here to visit regularly and the food and cleanliness of both my mum and home our first class. The care is amazing and also a big support to myself. I live in Scotland
and I'm kept up to date on any changes to my mum's health and well-being. The carriers are a real support and very caring to all residents. This is a wonderful home and have no hesitation in recommending Windsor Court to other new residents.
14 June 2022
Everyone is friendly and very helpful in spite of difficult circumstances.
14 June 2022
The carers have been very patient with my wife who can be very awkward and stubborn.