The Avenue, Wallsend NE28 6SD
Windsor Court is a North Tyneside residential, nursing and dementia care home in which staff takes the health and hygiene of up to forty-five service users very seriously, though aiming for a homely and enjoyable living environment.
Residents enjoy the choice of three lounges as well as their own sensory garden, while being assisted in maintaining as much independence as they feel comfortable with over their own lives and in the surrounding community.
Special dietary requirements are incorporated into a menu of traditional home-baking, with each Ladhar Group care home having their own Head Chef.
Group: Crown Care
Person in charge: Phyllis James (Manager)
Local Authority / Social Services: North Tyneside Metropolitan Borough Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 44 Service Users
Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Younger Adults
Specialist Care Categories: Alzheimer's
Admission Information: Ages 40+.
Single Rooms: 44
Rooms with ensuite WC: 11
Weekly Charges Guide: Nursing Care Single £395 – £565 (These prices are only a guideline, please contact Windsor Court Care Home to find out the exact price for your requirements.)
Facilities & Services: Palliative Care • Day Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Windsor Court Care Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Windsor Court Care Home has a Review Score of 4.1 (4.083)
The Review Score of 4.1 (maximum of 10) for Windsor Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.1 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Windsor Court Care Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 0 out of 5 from 0 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.083 for Windsor Court Care Home is calculated as follows: ( (1 Excellents x 5) + (11 Goods x 4) ) ÷ 12 Ratings = 4.083
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 0 Points relating to the number of positive Reviews for Windsor Court Care Home is based on 0 positive Reviews in the last 24 months and is calculated as follows:
0 = 0
Target of 8.8 positive Reviews (44 registered maximum number of service users ÷ 5). 0 Reviews ÷ 8.8 Target = 0
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Postal Card by Sharon H (Granddaughter of Resident) on Wednesday 30 September 2015. Relates to September 2015.
I believe my nana is getting a good standard of care. The staff are very caring and I always get a friendly welcome. The home is clean, tidy and homely. After visiting other care home I am confident that the family and I have chosen the best home for nana's needs and care.
How likely would you be to recommend Windsor Court Care Home? Likely
Overall Standard: Good
Care / Support: Good
Treated with Dignity: Good
Food & Drink: Good
Safety / Security: Good
Value for Money: Good
There are currently no Care Home Idol entrants who have performed at Windsor Court Care Home