Windsor Court Care Home

The Avenue, Wallsend NE28 6SD
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9.5 43 Reviews
  • Windsor Court Care Home, Wallsend
Windsor Court is a North Tyneside residential, nursing and dementia care home in which staff takes the health and hygiene of up to forty-five service users very seriously, though aiming for a homely and enjoyable living environment.

Residents enjoy the choice of three lounges as well as their own sensory garden, while being assisted in maintaining as much independence as they feel comfortable with over their own lives and in the surrounding community.

Special dietary requirements are incorporated into a menu of traditional home-baking, with each Ladhar Group care home having their own Head Chef.
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Care Provided by Windsor Court Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 44 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's typically included?

Contact Windsor Court Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Windsor Court Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Heather Knowles-Sinclair (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 40+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2013

Room Information

  • Single Rooms (44)
  • Single Rooms with Ensuite Wet Room (44)

Visiting

  • The Home offers Person Centred Care and as such, respectfully request visiting is avoided at mealtimes. The home is open to visits at any other time.

Windsor Court Care Home Reviews (43)

9.5

Windsor Court Care Home has a Review Score of 9.5 (9.477) out of 10, based on 17 reviews in the last 2 years.
Over all time Windsor Court Care Home has 43 reviews.

Overall Experience
  • 25
  • 15
  • 2
  • 0
  • 1
Date Published
  • 43
  • 7
  • 14
  • 17
  • 26
Reviewer Connection to Windsor Court Care Home
  • 13
  • 7
  • 5
  • 4
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 43, showing 41-43
Review from Michael H (Regular Volunteer) published on 26 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have visited this home for 18 years on a weekly basis and always found the staff to be very caring and most of the staff are long serving, not a lot of staff turnaround. They treat residents with great dignity and care particularly with end of life care with staff coming in on their day off to see
the residents have someone with them at all times. This is the only home where the staff always attend a funeral.


The home has three floors with women only on two floors and men only on one floor with male staff looking after the male floor and women care workers on the women's floor. This gives great dignity to the residents.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
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  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Susan L (Daughter-in-law of Resident) published on 27 April 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother-in-law was a resident between January and April 2018. The care she received during her stay was second to none. She was always clean and well cared for. On the day she passed away we were treated with care and compassion. The staff are so lovely and nothing was too much trouble.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sharon H (Granddaughter of Resident) published on 14 October 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I believe my nana is getting a good standard of care. The staff are very caring and I always get a friendly welcome. The home is clean, tidy and homely. After visiting other care home I am confident that the family and I have chosen the best home for nana's needs and care.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.5 (9.477)

Overview of Review Score

The Review Score of 9.5 (9.477) out of 10 for Windsor Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.477 for Windsor Court Care Home is calculated as follows: ( (145 Excellents x 5) + (29 Goods x 4) + (8 Satisfactorys x 3) + (2 Poors x 2) + (13 Very Poors x 1) ) ÷ 197 Ratings = 4.477
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Windsor Court Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 15 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Mar 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (5)

Meet the Team (0)

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