






Windsor Court is a North Tyneside residential, nursing and dementia care home in which staff takes the health and hygiene of up to forty-five service users very seriously, though aiming for a homely and enjoyable living environment.
Residents enjoy the choice of three lounges as well as their own sensory garden, while being assisted in maintaining as much independence as they feel comfortable with over their own lives and in the...
Care Provided by Windsor Court Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- For a maximum of 44 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Palliative / End of Life Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
Funding & Fees
Contact Windsor Court Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Crown Care
- Private Owned
Person in charge
- Heather Knowles-Sinclair(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 40+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2013
Room Information
- Single Rooms (44)
- Single Rooms with ensuite Wet Room (44)
Visiting
- The Home offers Person Centred Care and as such, respectfully request visiting is avoided at mealtimes. The home is open to visits at any other time.
Windsor Court Care Home Reviews (44)
Windsor Court Care Home has a Review Score of 9.2 (9.238) out of 10, based on 15 reviews in the last 2 years.
Over all time Windsor Court Care Home has 44 reviews.
Very satisfactory indeed.
Lots of staff around today on my mother's floor. A lot more than my previous visit. The staff are very friendly and helpful and courteous at all times. Today offered to use my mother's room for privacy. The room was clean and tidy.
He decided to become vegetarian but instead of arranging a vegetarian diet for him, he’s just given the regular meals without the meat, so often just potatoes and veg.
Covid rules are different depending on which member of staff you speak to, but these days staff are rarely encountered. Visitors aren’t allowed to enter the communal areas but if you need anything or want to leave you have to wander around for ages looking for a member of staff.
Most of the staff are wonderful individuals, but they're just aren’t enough of them. I’ve regularly spent more than ten minutes trying to find someone, with residents completely unsupervised for at least that period of time.
If I was able to, I’d have my dad out of there tomorrow.
Absolutely amazing and lovely staff, very friendly and gave great care to my mam, they were very helpful to us as a family and to my mam, we all couldn’t thank them enough for the amazing care they gave! The home was always very clean and the food was always great. Couldn’t think of a better place for my mam to have been put!
I was placed in the home for emergency respite due to my home care providers not being able to move me safely until we got some new equipment in the home. I have enjoyed my time here. The staff are lovely and have always helped me with care and dignity. I will definitely return for respite in the future.
My husband was placed in the home for emergency respite due to home carers unable to lift/move him safely in our home. The staff were so helpful to both me and my husband. The manager is especially lovely and friendly. I will definitely use this home again, as I have peace of mind that my husband is being well cared for.
Care, food, excellent.
I only have one fault which is there only being one lift and when broken is out of action for long periods. This was a concern for us but staff happy to move Mam to lower floor (well done). Thank you.
With all dealings with Windsor Court, I have received honest and friendly responses, especially over this worrisome time. I am kept informed on my uncle's health and wellbeing, which alleviates a huge weight as I am the only relative local and have a heavy load with my husband and mother. I look forward to being able to see my uncle and his carers more often.
On all my visits, nothing is too much trouble. Staff are always pleased to see me.
Overall I find the care and cleanliness very good, staff very helpful going about their tasks.
My mum is in this care home and it's a lot better than it was. She's talking to more residents and doing a lot more activities. The only thing is when the activities co-ordinator is off the staff don't get involved with residents, so most of the weekend they do nothing but sit and sleep as most don't watch tv.
Since being admitted to Windsor Court I've been treated with respect and dignity and I'm well looked after by all members of staff.
Staff very caring, clean, friendly well run home.
I find this care home very friendly. The staff are very good, the senior staff are excellent and will help you and you can take any problems to them. They do their very best to get things sorted straight away if you have any problems.
I have found the staff very good, I have been coming to see my friend since she has been in this home. I have always found her to be well dressed and she seems to be well looked after. I have found the staff to be very helpful and in my case, if I had a relation like her, I would recommend this home.
I am very happy with the care he has received.
The staff are good as is the food.
Not too sure of how many activities are conducted as I am not there all of the time to observe.
The home is very clean.
Overall I am satisfied with Windsor Court.
Very pleased with the care that my wife receives. Staff all very helpful and home very clean.
The service at Windsor Court Nursing Home is very good.
Windsor Court is a very homely friendly care home, there is always something going on singalongs, outings, tea dances etc. My mother is very happy there and the carers are wonderful, nothing is too much trouble for them. My mother's room is very comfortable and kept to a very high standard, the food looks lovely and nothing is too much trouble if my mother wants something different from what's being served. Me and my family feel we couldn't have chosen a nicer place, my mother gets care second to none.
The staff are just fantastic and are lovely with my mum who can be a bit difficult at times.
I would recommend this home because of the staff, the care and dignity that is shown towards my mum is lovely.
It helps the family to know that our mum is being looked after with such care and understanding, is just fantastic and helps our family loads.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 20 October 2025Requires improvement
- CaringRequires improvement
- EffectiveRequires improvement
- ResponsiveRequires improvement
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Windsor Court Care Home.
There are no upcoming events for Windsor Court Care Home.
Awards / Recognitions (5)
- 28 Feb 2023Recipient: Crown Care
- 30 Jun 2022Recipient: Crown Care
- 30 Jun 2021Recipient: Crown Care
Accreditations
There are no accreditations posted yet for Windsor Court Care Home.
Meet the Team (0)
There are no Team Members posted yet.
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