Submit a Review for Alexander Care Home
21 Rushey Mead, Lewisham, London, SE4 1JJ
View Full Details of Alexander Care HomeLatest Reviews for Alexander Care Home
06 August 2025
The care in this home is substandard. DONT bring your loved ones here. Most of the staff are very rude or glued to their phones. My father in law is left in his room like a prisoner. Since his arrival here he has become very depressed, lonely & sad. He has also lost his mobility completely due to lack of physio, care and interaction. We have asked on numerous occasions for him to taken out into the garden which is a nice space and down to the dining room which has never happened. Water, books and necessary items out of reach, food just put in front of them and left. The room is not cleaned properly and for the past week no buzzer. To be fair, the staff ignore them most of the time anyway which is very worrying. The other day a buzzer was sounding for over an hour with no response. He was given supper which consisted of stale bread saturated in butter. I also found a hair in his food whilst feeding him. Managers always avoid returning calls or emails. Looking to move him. No leadership.
24 June 2025
My experince at Alexander Care Home has been very good because the staff who work hard and the food is very good and I am given choices at all times. All the staff are very friendly and very approachable, I enjoy staying at Alexander Care Home.
10 June 2025
My Mum recently moved into Alexander Care Home and received a very warm welcome. The Management team and all of the staff are kind, caring and professional towards my Mum. I visit her once or twice weekly, receiving a warm welcome myself, and have seen a change in her overall happiness, well being and confidence. On a recent visit my Mum and I sat in the garden and I was pleased to notice an improvement in her mobility. My Mum looks well, was laughing with the staff, is starting to make friends and encouraged to join in with some of the activities. I feel confident my Mum is receiving the best care I could wish for giving me peace of mind.
01 April 2025
On the whole I am pleased with the level of care given to my mum. She enjoys the food and the staff are mostly attentive and caring. mum seems to know some more than others and I myself know some better than others too. Sometimes the little things get over looked but the staff must be busy at times. There have been a couple of issues, some we have managed to resolve, others not.
27 March 2025
The staff at Alexander nursing home are excellent. They treat my sister-in-law with respect and value her dignity. I could not ask for a better place for her. Well done to you all.
06 January 2025
My mum has come on leaps and bounds since coming here. She has gone from looking totally depressed and not very talkative to being chatty, happy and also after not walking or showering in over two years she is now because of the lovely staff doing all these things, she looks great.
13 November 2024
It is lovely here.
27 June 2024
I am satisfied with the care my mother is receiving. I am happy with my involvement with both staff and management. Whilst I am happy with the cook's meals I feel the introduction of limited soft fresh fruits (i.e. ripe banana) would be good. Safety and treatment with dignity is excellent. Overall I am happy with this care home and would recommend it as good.
26 April 2024
I like what I see about the staff, the place is very clean and I found the staff very experienced and friendly. I don't know about the care you provide but continue this way.
16 April 2024
The staff are always welcoming and friendly towards me. I am satisfied with the treatment my uncle has received. He is always clean whenever I visit.
10 April 2024
Since my father joined the care home three months ago, he has settled in quite well. The team have been very supportive.
02 April 2024
My mother has been a resident at Alexander Cae Home for over three years. She is happy and settled at the care home, and the staff are very professional and efficient in all their departments, caring for my mother and residents. Every time I come to the care home, the staff are always friendly and update us on my mother's condition. Her room is clean and tidy, and so is she. Thank you so much!
04 March 2024
My mum loves the staff here. Every time I visit they seem to be kind and caring. Thank you so much!
05 January 2024
Very pleased with the care my aunt is receiving. Since living here, she has put on weight and is so very much more cheerful - clearly, you're doing things right. Thank you!
27 September 2023
Could do more activities and day trips.
26 September 2023
As a family we are very pleased with this care home. The only thing we think could be improved is the activities and more day trips.
05 July 2023
Very good service.
08 June 2023
My mother seems to be doing very well in this home, the staff seem to be very professional and understanding. She's making steady progress especially after her stoke a couple of months back.
07 June 2023
My father came to the home following a stay in hospital. He has made significant progress, supported by excellent staff. the facilities and food are very good indeed.
05 June 2023
Super staff, very professional, happy serving, down to earth and very welcoming.
Latest Reviews for Alexander Care Home
06 August 2025
The care in this home is substandard. DONT bring your loved ones here. Most of the staff are very rude or glued to their phones. My father in law is left in his room like a prisoner. Since his arrival here he has become very depressed, lonely & sad. He has also lost his mobility completely due to lack of physio, care and interaction. We have asked on numerous occasions for him to taken out into the garden which is a nice space and down to the dining room which has never happened. Water, books and necessary items out of reach, food just put in front of them and left. The room is not cleaned properly and for the past week no buzzer. To be fair, the staff ignore them most of the time anyway which is very worrying. The other day a buzzer was sounding for over an hour with no response. He was given supper which consisted of stale bread saturated in butter. I also found a hair in his food whilst feeding him. Managers always avoid returning calls or emails. Looking to move him. No leadership.
24 June 2025
My experince at Alexander Care Home has been very good because the staff who work hard and the food is very good and I am given choices at all times. All the staff are very friendly and very approachable, I enjoy staying at Alexander Care Home.
10 June 2025
My Mum recently moved into Alexander Care Home and received a very warm welcome. The Management team and all of the staff are kind, caring and professional towards my Mum. I visit her once or twice weekly, receiving a warm welcome myself, and have seen a change in her overall happiness, well being and confidence. On a recent visit my Mum and I sat in the garden and I was pleased to notice an improvement in her mobility. My Mum looks well, was laughing with the staff, is starting to make friends and encouraged to join in with some of the activities. I feel confident my Mum is receiving the best care I could wish for giving me peace of mind.
01 April 2025
On the whole I am pleased with the level of care given to my mum. She enjoys the food and the staff are mostly attentive and caring. mum seems to know some more than others and I myself know some better than others too. Sometimes the little things get over looked but the staff must be busy at times. There have been a couple of issues, some we have managed to resolve, others not.
27 March 2025
The staff at Alexander nursing home are excellent. They treat my sister-in-law with respect and value her dignity. I could not ask for a better place for her. Well done to you all.
06 January 2025
My mum has come on leaps and bounds since coming here. She has gone from looking totally depressed and not very talkative to being chatty, happy and also after not walking or showering in over two years she is now because of the lovely staff doing all these things, she looks great.
13 November 2024
It is lovely here.
27 June 2024
I am satisfied with the care my mother is receiving. I am happy with my involvement with both staff and management. Whilst I am happy with the cook's meals I feel the introduction of limited soft fresh fruits (i.e. ripe banana) would be good. Safety and treatment with dignity is excellent. Overall I am happy with this care home and would recommend it as good.
26 April 2024
I like what I see about the staff, the place is very clean and I found the staff very experienced and friendly. I don't know about the care you provide but continue this way.
16 April 2024
The staff are always welcoming and friendly towards me. I am satisfied with the treatment my uncle has received. He is always clean whenever I visit.
10 April 2024
Since my father joined the care home three months ago, he has settled in quite well. The team have been very supportive.
02 April 2024
My mother has been a resident at Alexander Cae Home for over three years. She is happy and settled at the care home, and the staff are very professional and efficient in all their departments, caring for my mother and residents. Every time I come to the care home, the staff are always friendly and update us on my mother's condition. Her room is clean and tidy, and so is she. Thank you so much!
04 March 2024
My mum loves the staff here. Every time I visit they seem to be kind and caring. Thank you so much!
05 January 2024
Very pleased with the care my aunt is receiving. Since living here, she has put on weight and is so very much more cheerful - clearly, you're doing things right. Thank you!
27 September 2023
Could do more activities and day trips.
26 September 2023
As a family we are very pleased with this care home. The only thing we think could be improved is the activities and more day trips.
05 July 2023
Very good service.
08 June 2023
My mother seems to be doing very well in this home, the staff seem to be very professional and understanding. She's making steady progress especially after her stoke a couple of months back.
07 June 2023
My father came to the home following a stay in hospital. He has made significant progress, supported by excellent staff. the facilities and food are very good indeed.
05 June 2023
Super staff, very professional, happy serving, down to earth and very welcoming.