Alexander Care Home, London, London
Alexander Care Home, London, London
Alexander Care Home, London, London

Located within Lewisham, Alexander Care Home is a purpose-built 78 bedded care home offering dementia nursing, dementia residential, general nursing, general residential, respite and end-of-life care.

At Alexander Care Home, residents have a choice of lounge areas which feature comfortable and specially designed furnishings. The home has a range of comfortable and well-equipped bedrooms.

Chefs at Alexander pride themselves on knowing the tastes of residents and preparing a choice of home-cooked, fresh, nutritional meals and catering for any dietary and cultural needs. At HC-One, experienced home managers and members of staff ensure kindness is at the heart of everything they do.

Group: HC-One

Person in charge: Howell Lasco (Manager)

Local Authority / Social Services: London Borough of Lewisham Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 78 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Anorexia/Bulimia/Self Harming • Bipolar/Manic Depression • Cancer Care • Cerebral Palsy • Challenging Behaviour • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Neuropathic • Parkinson's Disease • Schizophrenia • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 60+.

Single Rooms: 78

Rooms with ensuite WC: 73

Facilities & Services: Palliative Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Alexander Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Bed Vacancies

posted 17 Jan 2018

Please contact us for information regarding our bed availability

Reviews

9.7 Alexander Care Home has a Review Score of 9.7 (9.700)

The Review Score of 9.7 (maximum of 10) for Alexander Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 32 Reviews over all time. This Average Rating is also the rating value for Alexander Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 19 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.7 for Alexander Care Home is calculated as follows: ( (278 Excellents x 5) + (96 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 383 Ratings = 4.7

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Alexander Care Home is based on 19 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 15.6 positive Reviews (78 registered maximum number of service users ÷ 5). 19 Reviews ÷ 15.6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    24
  • Good
    8
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Alexander Care Home?

  • Extremely LIKELY
    29
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Alexander Care Home

  • Son of Resident/Service User
    11
  • Daughter of Resident/Service User
    7
  • Cousin of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    2
  • Friend of Resident/Service User
    2
  • more

I find the home environment neat and tidy. The staff are neat and polite. They are always approachable. I fully appreciate the service being provided at the home. I am grateful for it.

How likely would you be to recommend Alexander Care Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Since I've been visiting my ex-husband here during the past year I have found the staff extremely kind and helpful. Always welcoming with a smile and a kind word.
As a care home, they understand the problems of mental health issues, I highly recommend this care home.

How likely would you be to recommend Alexander Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Alexander Care Home is a very good care home, most of the staff are very good there is just a few who show that it just classed as a job without the care I have known that a few do not communicate well with visitors and actually show that there is no interest in the residents which I find is sad. I also notice there is a shortage of staff on the first floor, especially at weekends.
It has been said that there is a choice of food, as long as I have been visiting my mother, my mother has not been offered a choice of food. I would also like to point out when has Semolina has been classed as an evening meal, as when I was a child I was given that as a pudding not as a main meal.

How likely would you be to recommend Alexander Care Home? Extremely Unlikely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Clare Sheehan, Care Advisor at Alexander Care Home responded to this review on 20 Dec 2017:

Thank you for your review, we appreciate all feedback as this helps us improve our service where required. The Home Manager has spoken with the team to reiterate how important communication with family and friends is and the organisation's expectations of this. The Home Manager has spent time with you regarding the staffing grid of the home and has explained how staffing is determined on each unit. Staffing is based on the dependencies of our Residents and reviewed at least monthly or as and when individuals needs change. The Home Manager has met with the Chef and the kitchen team regarding the menu specifically regarding the evening and supper meal times to ensure that meals provided are according to HC-One's approved menu choices; this will continue to be monitored by the Management Team.

I think the care at the home is very good and staff are excellent. I would like to make one recommendation for patients who are bedbound and unable to be lifted to the lounge.
Please could a small amount of time, say 30 minutes, once or twice a week be allocated to be spent (one to one time) with those patients, so they have some type of activity time.
This could be a hand massage, nail painting, card making, etc.
The number of residents bed bound is about ten on the first floor and it is sad they miss out on activities as they are unable to move from their rooms.
It would be great to improve their quality of life.

How likely would you be to recommend Alexander Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Poor

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Katie Price, Careline Advisor at Alexander Care Home responded to this review on 13 Nov 2017:

Thank you for your review, we appreciate all feedback received as this helps us improve our service at Alexander Care Centre. With regards to our Residents who stay in their bedrooms, the Wellbeing Coordinator schedules one to one time to engage with these Residents as per our schedule of activities. These activities include Reminiscing and Down Memory Lane, newspaper and magazine reading, pampering and massage. We also have regular visits from local religious and spiritual organisations who provide communion and blessings to all Residents including those who remain in their rooms, if they so wish. To ensure our Residents are supported with social engagement and to improve our service, we are currently recruiting for an additional fulltime Wellbeing Coordinator. Thank you for your kind praise of our staff and care provision, we are very proud of our staff team and the work they undertake to ensure our Residents needs are met.

My mum is always so happy when we visit her. The staff are so welcoming to visitors. There is always plenty going on, Mum is so well cared for and the staff cater to her individual needs.

We love the coffee area and the little touches of lovely soap and hand cream in the visitors' toilet and even a scented candle.

Such a lovely home that we, as a family, are very happy with.

How likely would you be to recommend Alexander Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

All the staff are kind and caring, visitors are always made welcome, coffee bar area a great asset. Home is always clean and welcoming.
I feel happy and confident leaving mum in your care.

How likely would you be to recommend Alexander Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Wow, what a fantastic care home it's the best in the South East. The management and staff are so caring and very professional. The home is spotlessly clean, the food is of top standard. The care these people show is unbelievable. I visited a number of care homes but none of them can compare to Alexander Care Home. I would recommend it to family and friends.
I would like to say a big thank you to the management and carers for giving my mum the best quality of life that she is getting there.

How likely would you be to recommend Alexander Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Alexander Care Home, it is one of the best residential homes. The staff and management are of a high quality, very caring to not only residents but family too. It is clean, safe and the management are fantastic, nothing is too much trouble, the carers are fully qualified to top standards. My mother is so happy being there, we have viewed so many care homes in the area and found this one is the best, it has absolutely everything. You could not get a better care home. I highly recommend it to everyone.

How likely would you be to recommend Alexander Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been in Alexander Care Home since the end of April 2017.
As a family, we have been very impressed with the very high standard of care provided.
The staff are highly professional at all levels, management to cleaners, and all very friendly.
On all our visits we have always felt welcome and been given information about my mother's well-being.
In July my mother had her 100th birthday and the care centre made arrangements for the family to celebrate the event at the centre and we all had a fantastic time.
Her room is well decorated, modern and always clean.
I highly recommend The Alexander Care Home.

How likely would you be to recommend Alexander Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

The home is very friendly and clean. Well equipped for my Grandmothers needs. The staff are very helpful and friendly.
Her room is light and very clean and being able to make it as much like her own room at home is greatly appreciated.

How likely would you be to recommend Alexander Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The home is very nice, clean and friendly, good attitude and very helpful.
Also, communication is very good.

How likely would you be to recommend Alexander Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

The home is very nice.
Staff are friendly.
Communication is good.
Helpful.

How likely would you be to recommend Alexander Care Home? Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Mum is well-looked-after.
Friendly staff.
The home is clean and not smelly.

How likely would you be to recommend Alexander Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

My sister has been a resident for about 3-4 years during which time she has been treated with great care and kindness. She receives regular medical attention and on my recent visit, she appears to be very fit and was clearly very happy. She enjoys her food and has a pleasant room.

How likely would you be to recommend Alexander Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Excellent staff care and support. Much appreciated. Thank you very much.

How likely would you be to recommend Alexander Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Even though my mother's stay at Alexander has proved to be short, I am extremely pleased with the quality of care and service that my mother has received and also the level of communication, service, kindness, time and support provided by the manager personally and her team to me and family.
I am glad that my mother's final days were spent at Alexander Care Centre.

How likely would you be to recommend Alexander Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Dad had a very positive stay here. He was well looked after and was put back in a routine after a stay in the hospital.

How likely would you be to recommend Alexander Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Staff and care of the highest quality.

How likely would you be to recommend Alexander Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Excellent care home. Every single member of staff cannot be faulted. Their warmth, love, kindness and care makes the Alexander and residents a really happy family home. I couldn't have found a better home for my husband of 46 years!

How likely would you be to recommend Alexander Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very caring, supportive and helpful during a difficult time - thank you very much.

How likely would you be to recommend Alexander Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

I find everyone here extremely pleasant and helpful. That includes nurses, all care home staff and the management. Our friend seems very contented with everything here.

How likely would you be to recommend Alexander Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I was very pleased with the attention given by all the staff.

How likely would you be to recommend Alexander Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

From day one I have been very impressed with the care my cousin has been given. Just recently Alexander Care Home has undergone a refurbishment which is very high standard and very stylish. I think that the food needs some improvement. What I have seen has been rather bland and not enough thought into what has been put together (e.g corned been cold with mash and baked beans and similar other mixtures).

How likely would you be to recommend Alexander Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

HC-One, Careline Team at Alexander Care Home responded to this review on 26 May 2016:

Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.
You have highlighted concerns about the food on offer at the home, and apologise if we have fallen short of the high standards we aspire to.
Each home has its own dedicated catering team, who prepare all meals using fresh, raw, ingredients.   
Making sure Residents have a choice of their favourite foods is really important to us. We record individual preferences to make sure our fresh food menus are created around what they want most. We are delighted to welcome families and loved-ones to share in mealtimes, and the Sunday roast is a special time at many of our homes.

The Home Manager operates an open door policy, please feel free to call in and discuss any concerns you may have.
Thanking you again for taking the time to provide really helpful feedback about the home. We value all feedback and ensure it is recorded and acted upon.

Very caring and helpful staff and always smiling with a lovely energy. Pleasant atmosphere. Genuinely care. My father is in very good hands.

How likely would you be to recommend Alexander Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

It's a lovely rest home people always helpful and happy.

How likely would you be to recommend Alexander Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother received first class care here, I cannot praise the staff and manageress highly enough. Please thank them all on my behalf.

How likely would you be to recommend Alexander Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The care given to my mother-in-law was first class. The staff were friendly, patient and caring. We cannot praise you all here highly enough. The staff here were so kind and helpful when my mother-in-law passed away.

How likely would you be to recommend Alexander Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

As long as I have been visiting this care home it has been nothing but up to very good standards. This home has been through some changes and each change has been excellent in refurbishment and to the staff. Of what I see the service is to high standards. If I could change one thing it would be to see more staff at weekends, as sometimes if I wanted to discuss anything the staff are very sparse and busy therefore don't want to disturb. Me and my sister work, so difficult to visit during weekdays, to again get to see the full benefit of what is provided.

How likely would you be to recommend Alexander Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

HC-One, Careline Team at Alexander Care Home responded to this review on 25 Apr 2016:

Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.
You have raised concerns about staffing levels at the home. Please be assured all of our homes meet or exceed the staffing guidelines that are set by our regulators. We are committed to providing Residents with the high quality, kind care they deserve, and therefore tailor our staffing levels to ensure we can meet everyone’s individual needs.
The health, wellbeing, safety and happiness of Residents are our top priorities, and we work hard every day to ensure we are delivering the high quality, kind care all Residents deserve.
Thanking you again for taking the time to provide really helpful feedback about the home. We value all feedback and ensure it is recorded and acted upon.

Amazing home from home, wonderful staff and management. My mum is very happy here.

How likely would you be to recommend Alexander Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I have found without exception all staff members to be very dedicated, patient, understanding and tolerant. They are without doubt great ambassadors for the company. In my fathers case they understand his illness and his needs and spare the time to sit with him and encourage him to mix with other residents, and they have built a very good strong rapport with him. I have found the activities and social events at his home to be very beneficial for my father and relatives are encouraged to join.

How likely would you be to recommend Alexander Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Staff always friendly, helpful and cheerful. Mum has received great care here.

How likely would you be to recommend Alexander Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My father came to Alexander House in London. Alexander house is located in a quiet road in Brockley and is near my brothers home. I came from Australia where I live to help settle him into his new place/home. In the 4 weeks I was there I visited daily and for several hours each time. I am very impressed with the care and respect my father is receiving. There appears to be constant high quality of support and care given by the staff who are considerate and sympathetic to the rest of the family. They are always cheerful and willing to do anything. Nothing is too much trouble. The atmosphere is always welcoming, whatever time of day or night. Absolutely outstanding commitment. A great team. It would be hard to find better care.

How likely would you be to recommend Alexander Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Alexander Care Home