Alexander Care Home

21 Rushey Mead, Lewisham, London SE4 1JJ
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9.3 91 Reviews
  • Alexander Care Home, London
Alexander Care Home, situated in the London borough of Lewisham, supports older people to lead their best lives with personalised residential, nursing and dementia care.

From Care Assistants and Nurses, to Wellbeing Coordinators and Chefs, each and every member of the professional care team is committed to delivering the best care and support to residents in whatever way they can.

Focusing on encouraging residents to lead an active and enjoyable lifestyle, the dedicated and professional care team at Alexander care home spend time learning about each resident’s hobbies and interests to design a comprehensive activity programme, supporting those living at Alexander Care Home to enjoy the things they love most.

Meanwhile, the catering team at the home understand the nutritional needs of older people and create delicious meals to ensure dining is enjoyable for all residents. The popular dining areas provide a welcoming space to enjoy meals with fellow residents or family and friends. For the warmer months, the garden and patio area is also a firm favourite with residents and their loved ones to enjoy a spot of al fresco dining.

From the pretty garden and patio area, which is looked after by some residents, to the dedicated activities and entertainment room, there is plenty to enjoy at Alexander Care Home. With four sitting rooms and three dining areas, a hairdressing salon and treatment room, there’s a choice of places in which to dine, socialise and relax.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 78 Service Users

Dementia Care Types

  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1469
  • Self-Funded Residential Dementia Care: from £1469
  • Self-Funded Nursing Care: from £1469
  • Self-Funded Nursing Dementia Care: from £1469
  • RESPITE Self-Funded Residential Care: from £1469
  • RESPITE Self-Funded Residential Dementia Care: from £1469
  • RESPITE Self-Funded Nursing Care: from £1469
  • RESPITE Self-Funded Nursing Dementia Care: from £1469

These prices are only a guideline, please contact Alexander Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Anthony Warner (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2005

Room Information

  • Single Rooms (78)

Alexander Care Home Reviews (91)

9.3

Alexander Care Home has a Review Score of 9.3 (9.254) out of 10, based on 19 reviews in the last 2 years.
Over all time Alexander Care Home has 91 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Alexander Care Home
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Review from Simone V (Daughter of Resident) published on 12 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been here since May and the service and treatment received has been 100%. The staff work tirelessly to ensure the patients are cared for. The staff are always checking on the patients and making sure that they are as mobile as possible. My dad is very happy here.
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Review from T F (Husband of Resident) published on 9 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm happy with the experience and the care my wife is receiving. Overall the care home is good.
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Review from Jean A (Niece of Resident) published on 9 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From our first impression of viewing and now being 6 months on from our aunt living at Alexander Care Home, I feel it is a genuinely welcoming and caring atmosphere. She has settled in better than we could have ever hoped. We are regularly updated on how she is and any concerns or issues. The staff
have got to know her well to pick up on any problems quickly. She enjoys the activities and entertainment, and also her privacy, whilst still being in a safe environment. She seems content, which gives us peace of mind.
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Review from Tony M (Son-in-law of Resident) published on 6 August 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
The care in this home is substandard. DONT bring your loved ones here. Most of the staff are very rude or glued to their phones. My father in law is left in his room like a prisoner. Since his arrival here he has become very depressed, lonely & sad. He has also lost his mobility completely due to lack
of physio, care and interaction. We have asked on numerous occasions for him to taken out into the garden which is a nice space and down to the dining room which has never happened. Water, books and necessary items out of reach, food just put in front of them and left. The room is not cleaned properly and for the past week no buzzer. To be fair, the staff ignore them most of the time anyway which is very worrying. The other day a buzzer was sounding for over an hour with no response. He was given supper which consisted of stale bread saturated in butter. I also found a hair in his food whilst feeding him. Managers always avoid returning calls or emails. Looking to move him. No leadership.
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Review from Angela M (Resident) published on 24 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My experince at Alexander Care Home has been very good because the staff who work hard and the food is very good and I am given choices at all times.
All the staff are very friendly and very approachable, I enjoy staying at Alexander Care Home.
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Review from Anita G (Daughter of Resident) published on 10 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum recently moved into Alexander Care Home and received a very warm welcome. The Management team and all of the staff are kind, caring and professional towards my Mum. I visit her once or twice weekly, receiving a warm welcome myself, and have seen a change in her overall happiness, well being and
confidence. On a recent visit my Mum and I sat in the garden and I was pleased to notice an improvement in her mobility. My Mum looks well, was laughing with the staff, is starting to make friends and encouraged to join in with some of the activities. I feel confident my Mum is receiving the best care I could wish for giving me peace of mind.
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Review from M B (Son of Resident) published on 1 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
On the whole I am pleased with the level of care given to my mum. She enjoys the food and the staff are mostly attentive and caring. mum seems to know some more than others and I myself know some better than others too. Sometimes the little things get over looked but the staff must be busy at times.
There have been a couple of issues, some we have managed to resolve, others not.
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Review from Brian P (Brother-in-law of Resident) published on 27 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff at Alexander nursing home are excellent. They treat my sister-in-law with respect and value her dignity.
I could not ask for a better place for her.
Well done to you all.
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Review from Susan L (Daughter of Resident) published on 6 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has come on leaps and bounds since coming here. She has gone from looking totally depressed and not very talkative to being chatty, happy and also after not walking or showering in over two years she is now because of the lovely staff doing all these things, she looks great.
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Review from Hannah S (Daughter of Resident) published on 13 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is lovely here.
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Review from Dylan N (Son of Resident) published on 27 June 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am satisfied with the care my mother is receiving. I am happy with my involvement with both staff and management.
Whilst I am happy with the cook's meals I feel the introduction of limited soft fresh fruits (i.e. ripe banana) would be good.
Safety and treatment with dignity is excellent.
Overall
I am happy with this care home and would recommend it as good.
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Review from K H (Friend of Resident) published on 26 April 2024 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I like what I see about the staff, the place is very clean and I found the staff very experienced and friendly. I don't know about the care you provide but continue this way.
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Review from K C (Niece of Resident) published on 16 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are always welcoming and friendly towards me. I am satisfied with the treatment my uncle has received. He is always clean whenever I visit.
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Review from Abigail J (Daughter of Resident) published on 10 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Since my father joined the care home three months ago, he has settled in quite well. The team have been very supportive.
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Review from A B (Son of Resident) published on 2 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been a resident at Alexander Cae Home for over three years. She is happy and settled at the care home, and the staff are very professional and efficient in all their departments, caring for my mother and residents.
Every time I come to the care home, the staff are always friendly and
update us on my mother's condition. Her room is clean and tidy, and so is she. Thank you so much!
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Review from Thomas B (Son of Resident) published on 4 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum loves the staff here. Every time I visit they seem to be kind and caring. Thank you so much!
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Review from K I (Nephew of Resident) published on 5 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with the care my aunt is receiving. Since living here, she has put on weight and is so very much more cheerful - clearly, you're doing things right. Thank you!
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Review from Anthony C (Mother of Resident) published on 27 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Could do more activities and day trips.
Reply from Julie Caygill, Hospital Liaison Team Administrator at Alexander Care Home

Thank you for your recent review. We are currently recruiting for another well-being person, this will improve the provision as there will then be two members of staff to help with activities and day trips.

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Review from Victoria B (Mother of Resident) published on 26 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a family we are very pleased with this care home.
The only thing we think could be improved is the activities and more day trips.
Reply from Julie Caygill, Hospital Liaison Team Administrator at Alexander Care Home

Thank you so much for your valued feedback. We enjoyed looking after your care needs here at Alexander. We appreciate your feedback regarding our activities and we are working hard on improving our current offer.

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Review from Gordon E (Son of Resident) published on 5 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good service.
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Current Review Score: 9.3 (9.254)

Overview of Review Score

The Review Score of 9.3 (9.254) out of 10 for Alexander Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.3 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.254 for Alexander Care Home is calculated as follows: ( (109 Excellents x 5) + (83 Goods x 4) + (20 Satisfactorys x 3) + (4 Poors x 2) + (8 Very Poors x 1) ) ÷ 224 Ratings = 4.254
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Alexander Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Oct 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (1)

San

San Koromah

Job Title: Home Manager

Introducing San Koromah
Home Manager at Alexander, Lewisham


What does ‘kindness’ mean to you?


“To me, kind care is enriching Residents’ lives and making them feel as comfortable as possible at all times.”


As a Registered Nurse with over 17 years’ experience, San has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. He is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


San closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. He extends this caring approach to his Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


He also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Alexander.


When asked what he enjoys most about his role, San remarked: “The best thing about my job is seeing Residents with a smile on their faces. It means the world to know they are happy with the care we provide to them.”


In his spare time, San enjoys playing and watching sports, and particularly enjoys football. If you would like to find out more information about Alexander, San has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.

Frequently Asked Questions about Alexander Care Home

What types of Care is Alexander Care Home registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Alexander Care Home have?

There are 78 Single Rooms.

What are the Facilities & Services at Alexander Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Alexander Care Home to the centre of London?

6.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Alexander Care Home to verify any information. View our terms and conditions. Alexander Care Home has an Enhanced Service - more info.