Alexander Care Home

21 Rushey Mead, Lewisham, London SE4 1JJ
Review Us
9.2 96 Reviews
  • Alexander Care Home, London
Alexander Care Home, situated in the London borough of Lewisham, supports older people to lead their best lives with personalised residential, nursing and dementia care.

From Care Assistants and Nurses, to Wellbeing Coordinators and Chefs, each and every member of the professional care team is committed to delivering the best care and support to residents in whatever way they can.

Focusing on encouraging residents to lead an active and enjoyable lifestyle, the dedicated and professional care team at Alexander care home spend time learning about each resident’s hobbies and interests to design a comprehensive activity programme, supporting those living at Alexander Care Home to enjoy the things they love most.

Meanwhile, the catering team at the home understand the nutritional needs of older people and create delicious meals to ensure dining is enjoyable for all residents. The popular dining areas provide a welcoming space to enjoy meals with fellow residents or family and friends. For the warmer months, the garden and patio area is also a firm favourite with residents and their loved ones to enjoy a spot of al fresco dining.

From the pretty garden and patio area, which is looked after by some residents, to the dedicated activities and entertainment room, there is plenty to enjoy at Alexander Care Home. With four sitting rooms and three dining areas, a hairdressing salon and treatment room, there’s a choice of places in which to dine, socialise and relax.
Show Alexander Care Home on the Map

Care Provided by Alexander Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 78 Service Users

Dementia Care Types

  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1565
  • Self-Funded Residential Dementia Care: from £1619
  • Self-Funded Nursing Care: from £1565
  • Self-Funded Nursing Dementia Care: from £1619
  • RESPITE Self-Funded Residential Care: from £1720
  • RESPITE Self-Funded Residential Dementia Care: from £1781
  • RESPITE Self-Funded Nursing Care: from £1469
  • RESPITE Self-Funded Nursing Dementia Care: from £1469

These prices are only a guideline, please contact Alexander Care Home to find out the exact price for your requirements.

Contact Alexander Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Alexander Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Anthony Warner (Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2005

Room Information

  • Single Rooms (78)

Alexander Care Home Reviews (96)

9.2

Alexander Care Home has a Review Score of 9.2 (9.244) out of 10, based on 21 reviews in the last 2 years.
Over all time Alexander Care Home has 96 reviews.

Overall Experience
  • 64
  • 29
  • 2
  • 0
  • 1
Date Published
  • 96
  • 10
  • 13
  • 21
  • 75
Reviewer Connection to Alexander Care Home
  • 30
  • 29
  • 4
  • 4
  • 3
  • 3
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 96, showing 21-40
Review from Thomas B (Son of Resident) published on 4 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum loves the staff here. Every time I visit they seem to be kind and caring. Thank you so much!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from K I (Nephew of Resident) published on 5 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with the care my aunt is receiving. Since living here, she has put on weight and is so very much more cheerful - clearly, you're doing things right. Thank you!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Anthony C (Mother of Resident) published on 27 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Could do more activities and day trips.
Reply from Julie Caygill, Hospital Liaison Team Administrator at Alexander Care HomeThank you for your recent review. We are currently recruiting for another well-being person, this will improve the provision as there will then be two members of staff to help with activities and day trips.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Victoria B (Mother of Resident) published on 26 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a family we are very pleased with this care home.
The only thing we think could be improved is the activities and more day trips.
Reply from Julie Caygill, Hospital Liaison Team Administrator at Alexander Care HomeThank you so much for your valued feedback. We enjoyed looking after your care needs here at Alexander. We appreciate your feedback regarding our activities and we are working hard on improving our current offer.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Gordon E (Son of Resident) published on 5 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good service.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M J (Son of Resident) published on 8 June 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother seems to be doing very well in this home, the staff seem to be very professional and understanding. She's making steady progress especially after her stoke a couple of months back.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from H E (Daughter of Resident) published on 7 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father came to the home following a stay in hospital. He has made significant progress, supported by excellent staff. the facilities and food are very good indeed.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from E A (Son of Resident) published on 5 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Super staff, very professional, happy serving, down to earth and very welcoming.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M P (Son of Resident) published on 9 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very caring, can't do enough to help my father. Rooms are clean and tidy. Dad says the food ods good and everyone tries their best to help. The home is managed very well by them.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Tina C (Daughter of Resident) published on 18 January 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very friendly home, my mum has been in here for nine weeks, she is happy here. Staff are very good, Mum's room is very clean, her laundry is always done and my mum is dressed and clean. No complaints with anyone.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Tim S (Son of Resident) published on 16 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has settled in well at Alexander Care Home. He is very happy and enjoys being here. He told me he finds it a 'home from home'. We are very pleased with the level of care he is receiving. The staff seem very kind and conscientious. Well done to everyone at Alexander.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Angela W (Daughter of Resident) published on 31 May 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All staff seem really caring and pleasant. The actual place is very nice and seems functional. The layout has been thought out very well. Mum likes it very much and the staff are very good with her.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Lesley B (Daughter of Resident) published on 11 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This home has improved a lot since my mom became a resident a couple of years ago. The carers are lovely, and my mom's hair always looks nice - these things make the residents feel good!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S G (Son of Resident) published on 2 March 2022 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
All staff treat my mum very well and she is very happy here. Would like to thank all the staff for everything.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from R D (Daughter of Resident) published on 3 December 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has been with Alexander Care Home since July 2021. She was very unsettled when she first came, but with coaxing from family and staff at the home she has begun to be calm, interact and chat with residents, carers and family. If I have a question the staff are happy to help, if I email the manager
he will reply with answers to my questions. Staff are always upbeat and friendly and greet with a smile. Feels very family orientated. Happy for Mum to be here.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from H G (Daughter of Resident) published on 1 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was apprehensive at the prospect of visiting Dad in a care home as my only other previous experience had not been positive. However, I need not have worried. Alexander Care Home is clean, light, airy has lovely decor, and Dad's room is spacious and comfortable. The staff are absolutely lovely - caring
and friendly. I enjoy coming to visit and when I leave Dad I am completely confident that he is well looked after.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from V W (Daughter of Resident) published on 23 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It's encouraging to see new staff with the right patience and understanding. Showing continuous growth, promotion of internal staff, nurses and other staff members, is beneficial to the quality of care. I listened to new staff calm my mother down. It shows the right people are in place. Looking forward
to working on a small project with management soon. Communication and experience shows the quality of this care home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sue S (Daughter of Resident) published on 25 October 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum seems happy here at Alexander.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Tracey M (Granddaughter of Resident) published on 20 July 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My Nan has been here for around 4 years. I never worry that she is not being looked after, all staff are brilliant and very caring.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Annette C (Wife of Resident) published on 20 July 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am confident that my husband is in good hands. However, there is always room for improvement, and I'm sure there will be any essential or necessary ones made as reasonably as possible.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.2 (9.244)

Overview of Review Score

The Review Score of 9.2 (9.244) out of 10 for Alexander Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.3 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.269 for Alexander Care Home is calculated as follows: ( (121 Excellents x 5) + (89 Goods x 4) + (23 Satisfactorys x 3) + (4 Poors x 2) + (8 Very Poors x 1) ) ÷ 245 Ratings = 4.269
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.975 Points relating to the number of positive Reviews for Alexander Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.975
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Oct 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (6)

Meet the Team (1)

Anthony

Anthony Warner

Job Title: Home Manager

With a wealth of knowledge and experience, Anthony chose to work in the care sector to make a difference to people's lives. He brings patience, kindness and empathy and wants every person to feel valued and respected.


Anthony is very proud of the team he leads and how passionate they are about delivering the highest standard of care for every single person living at Alexander Care Home.


"I feel like I’m on a journey with my residents and my team. It makes me proud when we support someone to recover and build their strength again. Older people have given so much through their years, and I feel proud to support them now."

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Alexander Care Home to verify any information. View our terms and conditions. Alexander Care Home has an Enhanced Service - more info.