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Alexander Care Home

21 Rushey Mead, Lewisham, London SE4 1JJ
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Her dignity was always maintained, the staff always made us feel welcome, everyone had a smileAnnie M(Son of Resident/Service User)
Alexander Care Home, London
Alexander Care Home, London
Alexander Care Home, London

Alexander Care Home, situated in the London borough of Lewisham, supports older people to lead their best lives with personalised residential, nursing and dementia care.

From Care Assistants and Nurses, to Wellbeing Coordinators and Chefs, each and every member of the professional care team is committed to delivering the best care and support to residents in whatever way they can.

Focusing on encouraging residents to lead an active and enjoyable lifestyle,...  

Care Provided by Alexander Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 78 Service Users

Dementia Care Types

  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,565From £1,721
Residential Dementia CareFrom £1,619From £1,781
Nursing CareFrom £1,786From £1,967
Nursing Dementia CareFrom £1,823From £2,007

Contact Alexander Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Anthony Warner(Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2005

Room Information

  • Single Rooms (78)

Alexander Care Home Reviews (96)

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9.1

Alexander Care Home has a Review Score of 9.1 (9.065) out of 10, based on 15 reviews in the last 2 years. Over all time Alexander Care Home has 96 reviews.

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Showing 96 reviews matching selected criteria
Review from F W J (Daughter of Resident) published on 14 July 2021 Submitted via Website
Overall Experience

All the staff care about my mum. I just wish they were less busy to spend some quality time sitting and talking. I know and appreciate how busy they are and how recent times have created many restrictions but to me, it is precisely this which has created such loneliness and isolation and a few moments in a day is priceless for them.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Alexander Care Home

Thank you for your review and for sharing your concerns. I would like to apologise for the loneliness and isolation you felt that your Mother was going through. We had a meeting with care staff on the unit where your Mother is a Resident, the outcome is that staff will ensure that daily, a member of staff will spend some quality time with your mother.

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Review from M B (Daughter of Resident) published on 15 April 2021 Submitted via Postal Card
Overall Experience

Everyone is lovely, patient and kind with my mother. I appreciate all they do.

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Review from Beverley M (Daughter of Resident) published on 23 December 2020 Submitted via Postal Card
Overall Experience

My mum is a resident and I am very pleased about the way in which she is being cared for. The staff and manager are very professional and they also listen to the family.

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Review from Susan M (Wife of Resident) published on 10 December 2020 Submitted via Postal Card
Overall Experience

4 and a half years ago, having to find a home for my darling husband, I made appointments and viewed 20 plus places - none were right. Then someone recommended the Alexander. I turned up unannounced but was immediately felt very welcome and as soon as I stepped inside kind and loving warmth exuded and I knew it was the right one! More than a home, all residents, relatives, friends and every member of staff are members of one big happy family. Everyone's treated with kindness, respect, dignity and TLC - just as you would treat your own family members. My husband has severe dementia, can't communicate, walk nor do anything whatsoever for himself and one of the many at the Alexander needing total 24-hour care. Thank heavens for you all at the Alexander. Can't begin to praise and thank you enough. Stars and angels, all of you.

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Review from A M (Daughter of Resident) published on 8 December 2020 Submitted via Postal Card
Overall Experience

The staff were kind to my father. As it was palliative care, Mum was allowed to be with him for his last few hours. Everyone was just so kind. Very big thank you to management and staff.

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Review from G S (Son of Resident) published on 16 October 2020 Submitted via Postal Card
Overall Experience
My mum has been a resident for a number of years and has always been treated well. She is as happy as is possible in the circumstances.

Constant change of management and lack of communication are the only negatives.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Alexander Care Home

Thank you for your valuable review. We understand how you were feeling during the most difficult time in the home when there were management changes in Alexander Care Centre. We take on board feedback from Relatives to improve our service and have now employed a committed Home Manager that keeps an...  

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Review from Marie Ann B (Daughter of Resident) published on 24 September 2020 Submitted via Postal Card
Overall Experience

Fantastic service.

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Review from P M (Partner of Resident) published on 24 September 2020 Submitted via Postal Card
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Doing very well in these strange times.

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Review from Clair C (Daughter of Resident) published on 24 September 2020 Submitted via Postal Card
Overall Experience
Mum is very well taken care of and staff are very accommodating of relatives' needs and visits.

We have been very impressed with how well things have been contained during this pandemic and we are grateful for the level of security in place for residents.

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Review from R I (Son of Resident) published on 24 September 2020 Submitted via Postal Card
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The staff are very friendly and helpful. My father is very well looked after and I am thankful for that.

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Review from Carol M (Sister of Resident) published on 16 September 2020 Submitted via Postal Card
Overall Experience

Very satisfied, the staff are friendly and work extremely hard.

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Review from M P (Son of Resident) published on 26 August 2020 Submitted via Postal Card
Overall Experience

From when my parents have been in the home, they have received very good care and attention. There have been a few managers during their stay so far. However, the current manager is doing an outstanding job with resident/family interaction and excellent management during this pandemic. Keep up the good work.

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Review from D B (Niece of Resident) published on 26 August 2020 Submitted via Postal Card
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Very kind and caring to all.

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Review from S J (Daughter of Resident) published on 17 September 2019 Submitted via Postal Card
Overall Experience

It was my mothers 90th birthday party. The family was offered a room in the home to celebrate her big day. The room was good size which led out to a conservatory to the garden. We were unable to celebrate until nearly 10 pm without any interruptions. Very lovely, special occasion. Mum and family enjoyed it very much. Thank you.

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Review from N N (Daughter of Resident) published on 23 July 2019 Submitted via Postal Card
Overall Experience

Very friendly, approachable, communication good. Supportive, helpful.

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Review from Annie M (Son of Resident) published on 27 November 2018 Submitted via Website
Overall Experience

My mother went to Alexander in February 2013 requiring nursing care, over the next almost 6 years she was shown kindness, as she slowly slipped away from us with her dementia. Her dignity was always maintained, the staff always made us feel welcome, everyone had a smile and wave for us. We would like to say thank to all of the teams working in the kitchen, laundry, cleaners, entertainment, carers and nursing staff. Sadly mum passed in October and we will never forget how grateful we are for the care that she was given. We had the luxury of leaving her in the home knowing that she would be well cared for.

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Review from Stephen H (Son of Resident) published on 25 October 2018 Submitted via Postal Card
Overall Experience

Having looked at several care homes, we decided that Alexander Care home was the best. We are impressed with the "homely" feel and the care shown by staff. It is a friendly environment that really does feel like "mum's home". I have been impressed at the quality of food - well done for cooking everything on site - no pre-cooked meals.

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Review from C B (Friend of Resident) published on 1 August 2018 Submitted via Postal Card
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This is a wonderful place - very welcoming and the staff are so pleasant and friendly.

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Review from J M (Cousin of Resident) published on 18 July 2018 Submitted via Postal Card
Overall Experience

I am extremely pleased with the accommodation and the layout of the building. The rooms are clean and efficient. The building is also clean, tidy and smells nice. The garden is lovely and spacious. The staff are polite and welcoming alongside the manager. I would be extremely happy to have my family member reside here.

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Review from David W (Son of Resident) published on 21 May 2018 Submitted via Postal Card
Overall Experience
Building and gardens - Excellent, bright and positive.
Reception - Doorbell entry, very frustrating (and exit too).
Room: Good size, cleaned to a good level.
Communication - use email and text more (Especially in urgent cases).
Resident management - Best when mum was at her most ill. Regular reviews/advice by a nominated person would be helpful (too casual).
Overall, very good - mum was happy there.
Food - Bland and unimaginative but plentiful.

Visitor - Friendly and welcoming.

Reply from Clare Sheehan, Careline Advisor at Alexander Care Home

Thank you for your comments. I am sorry to hear that you are unhappy with some aspects of the home. Safety and access to the front door were discussed in the previous Residents and relatives meeting an agreed that no visitors or family members will have the door access code. This is to ensure...  

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 08 October 2021
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (20) & Events (0)

News
  • 18 Feb 2026

    Residents at Alexander Care Home in Lewisham, London, were recently treated to a joyful afternoon of music and singing, thanks to a special sing-along session led by Health Care Assistant,...

  • 19 Dec 2025

    Residents of HC-One’s Alexander Care Home in Lewisham, London, were treated to a spectacular performance by the beloved Charles Anthony, who brought his music session forward to delight everyone ahead...

  • 26 Aug 2025

    A group of five residents from HC-One’s Alexander Care Home in Lewisham, London, enjoyed a delightful outing to Dulwich Park, accompanied by Wellbeing Coordinator, Simon Peter, Senior Housekeeper, Sonia Paredes,...

Upcoming Events

There are no upcoming events for Alexander Care Home.

Awards / Recognitions (7)

  • 30 Jan 2026Recipient: HC-One
  • 28 Feb 2023Recipient: HC-One
  • 28 Feb 2020Recipient: HC-One

Accreditations

There are no accreditations posted yet for Alexander Care Home.

Meet the Team (1)

Anthony Warner
Anthony WarnerJob Title:Home Manager

With a wealth of knowledge and experience, Anthony chose to work in the care sector to make a difference to people's lives. He brings patience, kindness and empathy and wants every person to feel valued and respected.

Anthony is very proud of the team he leads and how passionate they are about delivering the highest standard of care for every single person living at Alexander Care Home.

"I feel like I’m on a journey with my residents and my team. It makes me proud when we support someone to recover and build their strength again. Older people have given so much through their years, and I feel proud to support them now."

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