Alexander Care Home

21 Rushey Mead, Lewisham, London SE4 1JJ
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9.2 92 Reviews
  • Alexander Care Home, London
Alexander Care Home, situated in the London borough of Lewisham, supports older people to lead their best lives with personalised residential, nursing and dementia care.

From Care Assistants and Nurses, to Wellbeing Coordinators and Chefs, each and every member of the professional care team is committed to delivering the best care and support to residents in whatever way they can.

Focusing on encouraging residents to lead an active and enjoyable lifestyle, the dedicated and professional care team at Alexander care home spend time learning about each resident’s hobbies and interests to design a comprehensive activity programme, supporting those living at Alexander Care Home to enjoy the things they love most.

Meanwhile, the catering team at the home understand the nutritional needs of older people and create delicious meals to ensure dining is enjoyable for all residents. The popular dining areas provide a welcoming space to enjoy meals with fellow residents or family and friends. For the warmer months, the garden and patio area is also a firm favourite with residents and their loved ones to enjoy a spot of al fresco dining.

From the pretty garden and patio area, which is looked after by some residents, to the dedicated activities and entertainment room, there is plenty to enjoy at Alexander Care Home. With four sitting rooms and three dining areas, a hairdressing salon and treatment room, there’s a choice of places in which to dine, socialise and relax.
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Care Provided by Alexander Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 78 Service Users

Dementia Care Types

  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1469
  • Self-Funded Residential Dementia Care: from £1469
  • Self-Funded Nursing Care: from £1469
  • Self-Funded Nursing Dementia Care: from £1469
  • RESPITE Self-Funded Residential Care: from £1469
  • RESPITE Self-Funded Residential Dementia Care: from £1469
  • RESPITE Self-Funded Nursing Care: from £1469
  • RESPITE Self-Funded Nursing Dementia Care: from £1469

These prices are only a guideline, please contact Alexander Care Home to find out the exact price for your requirements.

Contact Alexander Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Alexander Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Anthony Warner (Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2005

Room Information

  • Single Rooms (78)

Alexander Care Home Reviews (92)

9.2

Alexander Care Home has a Review Score of 9.2 (9.231) out of 10, based on 18 reviews in the last 2 years.
Over all time Alexander Care Home has 92 reviews.

Overall Experience
  • 60
  • 29
  • 2
  • 0
  • 1
Date Published
  • 92
  • 7
  • 11
  • 18
  • 74
Reviewer Connection to Alexander Care Home
  • 28
  • 28
  • 4
  • 4
  • 3
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 92, showing 41-60
Review from A M (Daughter of Resident) published on 8 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff were kind to my father. As it was palliative care, Mum was allowed to be with him for his last few hours. Everyone was just so kind. Very big thank you to management and staff.
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Review from G S (Son of Resident) published on 16 October 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum has been a resident for a number of years and has always been treated well. She is as happy as is possible in the circumstances.
Constant change of management and lack of communication are the only negatives.
Reply from Julie Caygill, Hospital Liaison Team Administrator at Alexander Care Home
Thank you for your valuable review. We understand how you were feeling during the most difficult time in the home when there were management changes in Alexander Care Centre. We take on board feedback…read more
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Review from Marie Ann B (Daughter of Resident) published on 24 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fantastic service.
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Review from P M (Partner of Resident) published on 24 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Doing very well in these strange times.
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Review from Clair C (Daughter of Resident) published on 24 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is very well taken care of and staff are very accommodating of relatives' needs and visits.
We have been very impressed with how well things have been contained during this pandemic and we are grateful for the level of security in place for residents.
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Review from R I (Son of Resident) published on 24 September 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are very friendly and helpful. My father is very well looked after and I am thankful for that.
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Review from Carol M (Sister of Resident) published on 16 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very satisfied, the staff are friendly and work extremely hard.
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Review from M P (Son of Resident) published on 26 August 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
From when my parents have been in the home, they have received very good care and attention. There have been a few managers during their stay so far. However, the current manager is doing an outstanding job with resident/family interaction and excellent management during this pandemic. Keep up the good
work.
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Review from D B (Niece of Resident) published on 26 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very kind and caring to all.
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Review from S J (Daughter of Resident) published on 17 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
It was my mothers 90th birthday party. The family was offered a room in the home to celebrate her big day. The room was good size which led out to a conservatory to the garden. We were unable to celebrate until nearly 10 pm without any interruptions. Very lovely, special occasion. Mum and family enjoyed
it very much. Thank you.
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Review from N N (Daughter of Resident) published on 23 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly, approachable, communication good. Supportive, helpful.
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Review from Annie M (Son of Resident) published on 27 November 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother went to Alexander in February 2013 requiring nursing care, over the next almost 6 years she was shown kindness, as she slowly slipped away from us with her dementia. Her dignity was always maintained, the staff always made us feel welcome, everyone had a smile and wave for us. We would like
to say thank to all of the teams working in the kitchen, laundry, cleaners, entertainment, carers and nursing staff. Sadly mum passed in October and we will never forget how grateful we are for the care that she was given. We had the luxury of leaving her in the home knowing that she would be well cared for.
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Review from Stephen H (Son of Resident) published on 25 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having looked at several care homes, we decided that Alexander Care home was the best. We are impressed with the "homely" feel and the care shown by staff. It is a friendly environment that really does feel like "mum's home". I have been impressed at the quality of food - well done for cooking everything
on site - no pre-cooked meals.
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Review from C B (Friend of Resident) published on 1 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is a wonderful place - very welcoming and the staff are so pleasant and friendly.
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Review from J M (Cousin of Resident) published on 18 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am extremely pleased with the accommodation and the layout of the building. The rooms are clean and efficient. The building is also clean, tidy and smells nice. The garden is lovely and spacious. The staff are polite and welcoming alongside the manager. I would be extremely happy to have my family
member reside here.
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Review from David W (Son of Resident) published on 21 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Building and gardens - Excellent, bright and positive.
Reception - Doorbell entry, very frustrating (and exit too).
Room: Good size, cleaned to a good level.
Communication - use email and text more (Especially in urgent cases).
Resident management - Best when mum was at her most ill. Regular reviews/advice
by a nominated person would be helpful (too casual).
Overall, very good - mum was happy there.
Food - Bland and unimaginative but plentiful.
Visitor - Friendly and welcoming.
Reply from Clare Sheehan, Careline Advisor at Alexander Care Home
Thank you for your comments. I am sorry to hear that you are unhappy with some aspects of the home. Safety and access to the front door were discussed in the previous Residents and relatives meeting…read more
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Review from Luisa W (Daughter-in-law of Resident) published on 21 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff were consistently helpful and cheerful which created a good atmosphere. They showed patience and consideration when residents were distressed. The care on the first floor was very good and much more focused as it needed to be than downstairs. My main area of criticism would be the food which
tended to be dull and tasteless. In general, my mother-in-law was well cared for and ended her days with dignity.
Reply from Clare Sheehan, Careline Advisor at Alexander Care Home
Thank you for your comments. In relation to the food that was served in the home, as an organisation, we follow a set of 4 weekly rolling menu that was planned with suggestions and ideas from…read more
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Review from L K (Granddaughter of Resident) published on 2 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would highly recommend Alexander Care Home in Ladywell. The staff took great care of my Granddad and his sister. Although it was a new experience for all of us, the staff and other residents quickly came to feel like extended family. You can stay for mealtimes or book in for a Sunday lunch. The home
has a wonderful garden with squirrels and foxes providing great entertainment through the parlour windows.
The bedrooms are cozy and if you need anything you just have to ask. There is parking on site.


I am very grateful for all of their hard work.

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Review from Hong G (Grandson of Resident) published on 1 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Alexander Care Home has cared very well for my Grandmother since she moved in three years ago. They always provide compassionate high-quality care and I am very grateful for the service they provide.
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Review from J R (Niece of Resident) published on 27 February 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I was very impressed with this care home in which my aunt (105) was put in. I am told on the above date by a resident that they are wonderfully looked after.
The staff are all kind and it's a pleasure to live there.
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Current Review Score: 9.2 (9.231)

Overview of Review Score

The Review Score of 9.2 (9.231) out of 10 for Alexander Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.2 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.231 for Alexander Care Home is calculated as follows: ( (99 Excellents x 5) + (83 Goods x 4) + (18 Satisfactorys x 3) + (4 Poors x 2) + (8 Very Poors x 1) ) ÷ 212 Ratings = 4.231
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Alexander Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Oct 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (1)

San

San Koromah

Job Title: Home Manager

Introducing San Koromah
Home Manager at Alexander, Lewisham


What does ‘kindness’ mean to you?


“To me, kind care is enriching Residents’ lives and making them feel as comfortable as possible at all times.”


As a Registered Nurse with over 17 years’ experience, San has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. He is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


San closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. He extends this caring approach to his Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


He also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Alexander.


When asked what he enjoys most about his role, San remarked: “The best thing about my job is seeing Residents with a smile on their faces. It means the world to know they are happy with the care we provide to them.”


In his spare time, San enjoys playing and watching sports, and particularly enjoys football. If you would like to find out more information about Alexander, San has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Alexander Care Home to verify any information. View our terms and conditions. Alexander Care Home has an Enhanced Service - more info.