Alexander Care Home

21 Rushey Mead, Lewisham, London SE4 1JJ
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9.1 88 Reviews
  • Alexander Care Home, London
Alexander Care Home, situated in the London borough of Lewisham, supports older people to lead their best lives with personalised residential, nursing and dementia care.

From Care Assistants and Nurses, to Wellbeing Coordinators and Chefs, each and every member of the professional care team is committed to delivering the best care and support to residents in whatever way they can.

Focusing on encouraging residents to lead an active and enjoyable lifestyle, the dedicated and professional care team at Alexander care home spend time learning about each resident’s hobbies and interests to design a comprehensive activity programme, supporting those living at Alexander Care Home to enjoy the things they love most.

Meanwhile, the catering team at the home understand the nutritional needs of older people and create delicious meals to ensure dining is enjoyable for all residents. The popular dining areas provide a welcoming space to enjoy meals with fellow residents or family and friends. For the warmer months, the garden and patio area is also a firm favourite with residents and their loved ones to enjoy a spot of al fresco dining.

From the pretty garden and patio area, which is looked after by some residents, to the dedicated activities and entertainment room, there is plenty to enjoy at Alexander Care Home. With four sitting rooms and three dining areas, a hairdressing salon and treatment room, there’s a choice of places in which to dine, socialise and relax.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 78 Service Users

Dementia Care Types

  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1469
  • Self-Funded Residential Dementia Care: from £1469
  • Self-Funded Nursing Care: from £1469
  • Self-Funded Nursing Dementia Care: from £1469
  • RESPITE Self-Funded Residential Care: from £1469
  • RESPITE Self-Funded Residential Dementia Care: from £1469
  • RESPITE Self-Funded Nursing Care: from £1469
  • RESPITE Self-Funded Nursing Dementia Care: from £1469

These prices are only a guideline, please contact Alexander Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Anthony Warner (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2005

Room Information

  • Single Rooms (78)

Alexander Care Home Reviews (88)

Total of 88, showing 61-80
9.1

Alexander Care Home has a Review Score of 9.1 (9.094) out of 10, based on 16 reviews in the last 2 years. Over all time Alexander Care Home has 88 reviews.

Overall Experience

  • 56
  • 29
  • 2
  • 0
  • 1

Date Published

88
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Review from C H (Daughter of Resident) published on 13 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think the care at the home is very good and staff are excellent. I would like to make one recommendation for patients who are bedbound and unable to be lifted to the lounge.
Please could a small amount of time, say 30 minutes, once or twice a week be allocated to be spent (one to one time) with those
patients, so they have some type of activity time.
This could be a hand massage, nail painting, card making, etc.
The number of residents bed bound is about ten on the first floor and it is sad they miss out on activities as they are unable to move from their rooms.
It would be great to improve their quality of life.

Reply from Katie Price, Careline Advisor at Alexander Care Home

Thank you for your review, we appreciate all feedback received as this helps us improve our service at Alexander Care Centre. With regards to our Residents who stay in their bedrooms, the Wellbeing Coordinator schedules one to one time to engage with these Residents as per our schedule of activities. These activities include Reminiscing and Down Memory Lane, newspaper and magazine reading, pampering and massage. We also have regular visits from local religious and spiritual organisations who provide communion and blessings to all Residents including those who remain in their rooms, if they so wish. To ensure our Residents are supported with social engagement and to improve our service, we are currently recruiting for an additional fulltime Wellbeing Coordinator. Thank you for your kind praise of our staff and care provision, we are very proud of our staff team and the work they undertake to ensure our Residents needs are met.

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Review from Sue A (Daughter-in-law of Resident) published on 29 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum is always so happy when we visit her. The staff are so welcoming to visitors. There is always plenty going on, Mum is so well cared for and the staff cater to her individual needs.


We love the coffee area and the little touches of lovely soap and hand cream in the visitors' toilet and even

a scented candle.


Such a lovely home that we, as a family, are very happy with.

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Review from K D (Daughter of Resident) published on 29 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are kind and caring, visitors are always made welcome, coffee bar area a great asset. Home is always clean and welcoming.
I feel happy and confident leaving mum in your care.

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Review from Muriel H (Daughter of Resident) published on 6 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wow, what a fantastic care home it's the best in the South East. The management and staff are so caring and very professional. The home is spotlessly clean, the food is of top standard. The care these people show is unbelievable. I visited a number of care homes but none of them can compare to Alexander
Care Home. I would recommend it to family and friends.
I would like to say a big thank you to the management and carers for giving my mum the best quality of life that she is getting there.

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Review from Bob C (Son of Resident) published on 4 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Alexander Care Home, it is one of the best residential homes. The staff and management are of a high quality, very caring to not only residents but family too. It is clean, safe and the management are fantastic, nothing is too much trouble, the carers are fully qualified to top standards. My mother
is so happy being there, we have viewed so many care homes in the area and found this one is the best, it has absolutely everything. You could not get a better care home. I highly recommend it to everyone.

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Review from Gordon K (Son of Resident) published on 21 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Alexander Care Home since the end of April 2017.
As a family, we have been very impressed with the very high standard of care provided.
The staff are highly professional at all levels, management to cleaners, and all very friendly.
On all our visits we have always felt welcome
and been given information about my mother's well-being.
In July my mother had her 100th birthday and the care centre made arrangements for the family to celebrate the event at the centre and we all had a fantastic time.
Her room is well decorated, modern and always clean.
I highly recommend The Alexander Care Home.

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Review from Zoe G (Granddaughter of Resident) published on 20 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is very friendly and clean. Well equipped for my Grandmothers needs. The staff are very helpful and friendly.
Her room is light and very clean and being able to make it as much like her own room at home is greatly appreciated.

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Review from P D (Husband of Resident) published on 4 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is very nice, clean and friendly, good attitude and very helpful.
Also, communication is very good.

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Review from D P (Friend of Resident) published on 4 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is very nice.
Staff are friendly.
Communication is good.
Helpful.

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Review from N S (Son of Resident) published on 30 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is well-looked-after.
Friendly staff.
The home is clean and not smelly.

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Review from Peter W (Brother of Resident) published on 24 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister has been a resident for about 3-4 years during which time she has been treated with great care and kindness. She receives regular medical attention and on my recent visit, she appears to be very fit and was clearly very happy. She enjoys her food and has a pleasant room.

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Review from Gideon N (Relative of Resident) published on 19 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff care and support. Much appreciated. Thank you very much.

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Review from M J (Son of Resident) published on 9 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Even though my mother's stay at Alexander has proved to be short, I am extremely pleased with the quality of care and service that my mother has received and also the level of communication, service, kindness, time and support provided by the manager personally and her team to me and family.
I am glad
that my mother's final days were spent at Alexander Care Centre.

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Review from Michael B (Son of Resident) published on 19 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff and care of the highest quality.

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Review from Richard K (Son of Resident) published on 19 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring, supportive and helpful during a difficult time - thank you very much.

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Review from Denise B (Daughter of Resident) published on 19 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad had a very positive stay here. He was well looked after and was put back in a routine after a stay in the hospital.

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Review from Lottie S (Friend of Resident) published on 11 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find everyone here extremely pleasant and helpful. That includes nurses, all care home staff and the management. Our friend seems very contented with everything here.

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Review from Robert R (Resident) published on 27 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very pleased with the attention given by all the staff.

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Review from Carol F (Cousin of Resident) published on 23 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From day one I have been very impressed with the care my cousin has been given. Just recently Alexander Care Home has undergone a refurbishment which is very high standard and very stylish. I think that the food needs some improvement. What I have seen has been rather bland and not enough thought into
what has been put together (e.g corned been cold with mash and baked beans and similar other mixtures).

Reply from HC-One, Careline Team at Alexander Care Home

Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.
You have highlighted concerns about the food on offer at the home, and apologise if we have fallen short of the high standards we aspire to.
Each home has its own dedicated catering team, who prepare all meals using fresh, raw, ingredients.   
Making sure Residents have a choice of their favourite foods is really important to us. We record individual preferences to make sure our fresh food menus are created around what they want most. We are delighted to welcome families and loved-ones to share in mealtimes, and the Sunday roast is a special time at many of our homes.


The Home Manager operates an open door policy, please feel free to call in and discuss any concerns you may have.
Thanking you again for taking the time to provide really helpful feedback about the home. We value all feedback and ensure it is recorded and acted upon.

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Review from Brenda D (Cousin of Resident) published on 25 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As long as I have been visiting this care home it has been nothing but up to very good standards. This home has been through some changes and each change has been excellent in refurbishment and to the staff. Of what I see the service is to high standards. If I could change one thing it would be to see
more staff at weekends, as sometimes if I wanted to discuss anything the staff are very sparse and busy therefore don't want to disturb. Me and my sister work, so difficult to visit during weekdays, to again get to see the full benefit of what is provided.

Reply from HC-One, Careline Team at Alexander Care Home

Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.
You have raised concerns about staffing levels at the home. Please be assured all of our homes meet or exceed the staffing guidelines that are set by our regulators. We are committed to providing Residents with the high quality, kind care they deserve, and therefore tailor our staffing levels to ensure we can meet everyone’s individual needs.
The health, wellbeing, safety and happiness of Residents are our top priorities, and we work hard every day to ensure we are delivering the high quality, kind care all Residents deserve.
Thanking you again for taking the time to provide really helpful feedback about the home. We value all feedback and ensure it is recorded and acted upon.

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Current Review Score: 9.1 (9.094)

Overview of Review Score

The Review Score of 9.1 (9.094) out of 10 for Alexander Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.197 for Alexander Care Home is calculated as follows: ( (89 Excellents x 5) + (67 Goods x 4) + (20 Satisfactorys x 3) + (4 Poors x 2) + (8 Very Poors x 1) ) ÷ 188 Ratings = 4.197

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.897 Points relating to the number of positive Reviews for Alexander Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6. 14 Positive Reviews ÷ 15.6 = 0.897

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Oct 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (6)

Meet the Team (1)

San

San Koromah

Job Title: Home Manager

Introducing San Koromah
Home Manager at Alexander, Lewisham


What does ‘kindness’ mean to you?


“To me, kind care is enriching Residents’ lives and making them feel as comfortable as possible at all times.”


As a Registered Nurse with over 17 years’ experience, San has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. He is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


San closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. He extends this caring approach to his Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


He also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Alexander.


When asked what he enjoys most about his role, San remarked: “The best thing about my job is seeing Residents with a smile on their faces. It means the world to know they are happy with the care we provide to them.”


In his spare time, San enjoys playing and watching sports, and particularly enjoys football. If you would like to find out more information about Alexander, San has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Alexander Care Home to verify any information. View our terms and conditions. Alexander Care Home has an Enhanced Service - more info.