Alexander Care Home

21 Rushey Mead, Lewisham, London SE4 1JJ
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9.2 96 Reviews
  • Alexander Care Home, London
Alexander Care Home, situated in the London borough of Lewisham, supports older people to lead their best lives with personalised residential, nursing and dementia care.

From Care Assistants and Nurses, to Wellbeing Coordinators and Chefs, each and every member of the professional care team is committed to delivering the best care and support to residents in whatever way they can.

Focusing on encouraging residents to lead an active and enjoyable lifestyle, the dedicated and professional care team at Alexander care home spend time learning about each resident’s hobbies and interests to design a comprehensive activity programme, supporting those living at Alexander Care Home to enjoy the things they love most.

Meanwhile, the catering team at the home understand the nutritional needs of older people and create delicious meals to ensure dining is enjoyable for all residents. The popular dining areas provide a welcoming space to enjoy meals with fellow residents or family and friends. For the warmer months, the garden and patio area is also a firm favourite with residents and their loved ones to enjoy a spot of al fresco dining.

From the pretty garden and patio area, which is looked after by some residents, to the dedicated activities and entertainment room, there is plenty to enjoy at Alexander Care Home. With four sitting rooms and three dining areas, a hairdressing salon and treatment room, there’s a choice of places in which to dine, socialise and relax.
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Care Provided by Alexander Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 78 Service Users

Dementia Care Types

  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1565
  • Self-Funded Residential Dementia Care: from £1619
  • Self-Funded Nursing Care: from £1565
  • Self-Funded Nursing Dementia Care: from £1619
  • RESPITE Self-Funded Residential Care: from £1720
  • RESPITE Self-Funded Residential Dementia Care: from £1781
  • RESPITE Self-Funded Nursing Care: from £1469
  • RESPITE Self-Funded Nursing Dementia Care: from £1469

These prices are only a guideline, please contact Alexander Care Home to find out the exact price for your requirements.

Contact Alexander Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Alexander Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Anthony Warner (Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2005

Room Information

  • Single Rooms (78)

Alexander Care Home Reviews (96)

9.2

Alexander Care Home has a Review Score of 9.2 (9.244) out of 10, based on 21 reviews in the last 2 years.
Over all time Alexander Care Home has 96 reviews.

Overall Experience
  • 64
  • 29
  • 2
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Date Published
  • 96
  • 10
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  • 21
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Reviewer Connection to Alexander Care Home
  • 30
  • 29
  • 4
  • 4
  • 3
  • 3
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 96, showing 81-96
Review from M J (Son of Resident) published on 9 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Even though my mother's stay at Alexander has proved to be short, I am extremely pleased with the quality of care and service that my mother has received and also the level of communication, service, kindness, time and support provided by the manager personally and her team to me and family.
I am glad
that my mother's final days were spent at Alexander Care Centre.
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Review from Michael B (Son of Resident) published on 19 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff and care of the highest quality.
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Review from Richard K (Son of Resident) published on 19 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very caring, supportive and helpful during a difficult time - thank you very much.
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Review from Denise B (Daughter of Resident) published on 19 April 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Dad had a very positive stay here. He was well looked after and was put back in a routine after a stay in the hospital.
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Review from Lottie S (Friend of Resident) published on 11 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find everyone here extremely pleasant and helpful. That includes nurses, all care home staff and the management. Our friend seems very contented with everything here.
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Review from Robert R (Resident) published on 27 July 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was very pleased with the attention given by all the staff.
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Review from Carol F (Cousin of Resident) published on 23 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From day one I have been very impressed with the care my cousin has been given. Just recently Alexander Care Home has undergone a refurbishment which is very high standard and very stylish. I think that the food needs some improvement. What I have seen has been rather bland and not enough thought into
what has been put together (e.g corned been cold with mash and baked beans and similar other mixtures).
Reply from HC-One, Careline Team at Alexander Care HomeThank you for taking the time to complete a review. We really value the feedback provided by those who use our services.
You have highlighted concerns about the food on offer at the home, and apologise if we have fallen short of the high standards we aspire to.
Each home has its own dedicated catering team, who prepare all meals using fresh, raw, ingredients.    
Making sure Residents have a choice of their favourite foods is really important to us. We record individual preferences to make sure our fresh food menus are created around what they want most. We are delighted to welcome families and loved-ones to share in mealtimes, and the Sunday roast is a special time at many of our homes.

The Home Manager operates an open door policy, please feel free to call in and discuss any concerns you may have.
Thanking you again for taking the time to provide really helpful feedback about the home. We value all feedback and ensure it is recorded and acted upon.
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Review from Brenda D (Cousin of Resident) published on 25 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As long as I have been visiting this care home it has been nothing but up to very good standards. This home has been through some changes and each change has been excellent in refurbishment and to the staff. Of what I see the service is to high standards. If I could change one thing it would be to see
more staff at weekends, as sometimes if I wanted to discuss anything the staff are very sparse and busy therefore don't want to disturb. Me and my sister work, so difficult to visit during weekdays, to again get to see the full benefit of what is provided.
Reply from HC-One, Careline Team at Alexander Care HomeThank you for taking the time to complete a review. We really value the feedback provided by those who use our services.
You have raised concerns about staffing levels at the home. Please be assured all of our homes meet or exceed the staffing guidelines that are set by our regulators. We are committed to providing Residents with the high quality, kind care they deserve, and therefore tailor our staffing levels to ensure we can meet everyone’s individual needs.
The health, wellbeing, safety and happiness of Residents are our top priorities, and we work hard every day to ensure we are delivering the high quality, kind care all Residents deserve.
Thanking you again for taking the time to provide really helpful feedback about the home. We value all feedback and ensure it is recorded and acted upon.
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Review from Adam C (Son of Resident) published on 19 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very caring and helpful staff and always smiling with a lovely energy. Pleasant atmosphere. Genuinely care. My father is in very good hands.
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Review from Michael S (Son of Resident) published on 19 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It's a lovely rest home people always helpful and happy.
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Review from Alan B (Son of Resident) published on 14 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother received first class care here, I cannot praise the staff and manageress highly enough. Please thank them all on my behalf.
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Review from Y B (Daughter-in-law of Resident) published on 14 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care given to my mother-in-law was first class. The staff were friendly, patient and caring. We cannot praise you all here highly enough. The staff here were so kind and helpful when my mother-in-law passed away.
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Review from Peter M (Son of Resident) published on 4 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Amazing home from home, wonderful staff and management. My mum is very happy here.
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Review from Tina B (Daughter of Resident) published on 21 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found without exception all staff members to be very dedicated, patient, understanding and tolerant. They are without doubt great ambassadors for the company. In my fathers case they understand his illness and his needs and spare the time to sit with him and encourage him to mix with other residents,
and they have built a very good strong rapport with him. I have found the activities and social events at his home to be very beneficial for my father and relatives are encouraged to join.
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Review from S N (Daughter of Resident) published on 15 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff always friendly, helpful and cheerful. Mum has received great care here.
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Review from Jacqueline P (Daughter of Resident) published on 7 December 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father came to Alexander House in London. Alexander house is located in a quiet road in Brockley and is near my brothers home. I came from Australia where I live to help settle him into his new place/home. In the 4 weeks I was there I visited daily and for several hours each time. I am very impressed
with the care and respect my father is receiving. There appears to be constant high quality of support and care given by the staff who are considerate and sympathetic to the rest of the family. They are always cheerful and willing to do anything. Nothing is too much trouble. The atmosphere is always welcoming, whatever time of day or night. Absolutely outstanding commitment. A great team. It would be hard to find better care.
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Current Review Score: 9.2 (9.244)

Overview of Review Score

The Review Score of 9.2 (9.244) out of 10 for Alexander Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.3 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.269 for Alexander Care Home is calculated as follows: ( (121 Excellents x 5) + (89 Goods x 4) + (23 Satisfactorys x 3) + (4 Poors x 2) + (8 Very Poors x 1) ) ÷ 245 Ratings = 4.269
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.975 Points relating to the number of positive Reviews for Alexander Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.975
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Oct 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (1)

Anthony

Anthony Warner

Job Title: Home Manager

With a wealth of knowledge and experience, Anthony chose to work in the care sector to make a difference to people's lives. He brings patience, kindness and empathy and wants every person to feel valued and respected.


Anthony is very proud of the team he leads and how passionate they are about delivering the highest standard of care for every single person living at Alexander Care Home.


"I feel like I’m on a journey with my residents and my team. It makes me proud when we support someone to recover and build their strength again. Older people have given so much through their years, and I feel proud to support them now."

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