Submit a Review for Ashton Grange Care Home
St Luke's Road, Pallion, Sunderland, SR4 6QU
View Full Details of Ashton Grange Care HomeLatest Reviews for Ashton Grange Care Home
14 August 2025
Always professional, helpful and kind. They have continued to go the extra mile to make her time here as comfortable and homely as possible.
13 August 2025
Aston Grange is the most caring, professional, attentive home. I rest easy knowing my mum is so well cared for and very happy. That means the world to us as a family.
30 July 2025
Staff very friendly, looked after really well, nice and clean, food very poor, bland food everything overcooked got no taste, can treat my room like my own home, got my own belongings, wallpapered my room, staff take care of me very well.
08 July 2025
I visit my friend at your home and well, what can I say but the home is fabulous, the staff are lovely, welcome with open arms on every visit. My friend said it's the best move she has made she has never been happier. On the open day I visited, and "wow" what a fun day for all the staff were incredible, never stopped, always smiling as they always are. Well done to you all for a fabulous job you do. Great bunch of staff.
07 July 2025
I find all the staff very friendly and helpful. They always have old music, plenty of snacks at any time. My aunt's room is spotless. She always looks clean and tidy, and has her hair and nails done. The food also looks delicious. Definitely the best care home I've been in. It's beautiful and always has beautiful Christmas decorations, Halloween, the King's coronation was decorated beautifully.
25 June 2025
Caring, patient, thoughtful staff. Very helpful to both my parents (both in Ashton Grange). Also very supportive to myself and my sister, who sadly don't live locally. They are medically well-trained, quick to pick up and act on any problems or issues.
05 June 2025
Staff are amazing always around & friendly, brithdays always acknowledged, decorating room and providing buffet for family which was really appreciated and unexpected. Relative always clean and encouraged and outings are common, staff chatty wtih residents and relatives always make time to socialise whilst working.
03 June 2025
When visiting all staff are friendly and speak. Any questions are answered to satisfaction. I find Mam is always looked after well, kept clean and tidy. Her room is always clean & tidy.
30 May 2025
I find this home excellent. All aspects are first class. Staff are very friendly & always helpful. The home is very clean and decorated lovely. My friend is very happy here. Finally I must praise the staff as a whole. The care and friendliness is first class. I would certainly recommend this home.
30 May 2025
Overall my mum is very happy here, all her needs are met and she feels better in herself.
27 May 2025
Excellent care home, patients were looked after. Good facilities for residents. Highly recommend it.
16 May 2025
I alway's visit at different times when I visit my Mam, whenever I go my mam is well dressed, her room is immaculate & the staff are alway very friendly & always update me on what my Mam has been up to. Due to her medical condition, she can sometimes be a little "difficult" but the staff always put me at ease.
14 May 2025
"My mum is living with Alzheimer's and now calls a care home her home. While this journey has its challenges, I'm comforted by each and every carer, supervisor and manager who support her every day. Their patience, compassion, and respect bring light not only to her life but to ours as a family. They see the person she is beyond the illness-treating her with dignity, kindness, and genuine affection. I'm endlessly grateful for the care they give, and for the way they help preserve my mum's joy, spirit, and comfort each and every day.
14 May 2025
Overall I like all what your staff do for the residents. I have no complaints only good vibes. Thank you all.
14 May 2025
Such lovely staff, very compassionate and kind. They take such good care of every resident, meeting every person who visits and stays with genuine care and warmth. We are truly grateful for such lovely staff.
02 April 2025
As an ex army SGT medical corps, the experience of your services for us was first class. The attitude magnificent and 24/7 your staff always had time and a smile to reassure me. As a holder of military honours I would not hesitate to recommend your ORG to anyone. Yours sincerely.
20 December 2024
We cannot recommend Ashton Grange highly enough! From the moment we walked through the doors, it had a very warm, welcoming feel about it - a home from home. The staff are incredibly compassionate and attentive and go above and beyond to ensure every individual is comfortable and happy. The facilities are spotless and very well-maintained. A lot of thought goes into all aspects of the care and service they provide. Knowing our loved one is in such capable and caring hands brings us great peace of mind. Having been transferred from another facility (a different company) following an extremely negative experience, we were blown away by Aston Grange - a shining example of how care homes should be!
05 August 2024
Excellent, caring, approachable, informative, understanding, pleasant, responsive to queries, if they do not know the answer to a query they go out of their way to find the answer. Overall extremely caring and knowledgeable, and very supportive. 'Thank you' is such a simple thing to say, but 'thank you, thank you' to all the staff at Ashton Grange.
12 June 2024
Lovely care home with, wonderful staff and management. It is very clean, all the residents are happy and the staff goes out of their way to help. The staff are very knowledgeable, food is excellent. My grandmother speaks so highly of the staff and the care she receives and always has a smile on her face.
29 April 2024
I always refer to the staff at Ashton Grange as "angels in disguise." They all do an amazing job in the most challenging of circumstances. Nothing is too much bother for them. My mother is still with us due to the exceptional care she receives. They also take an interest in me and are always welcoming, despite their busy workload.
Latest Reviews for Ashton Grange Care Home
14 August 2025
Always professional, helpful and kind. They have continued to go the extra mile to make her time here as comfortable and homely as possible.
13 August 2025
Aston Grange is the most caring, professional, attentive home. I rest easy knowing my mum is so well cared for and very happy. That means the world to us as a family.
30 July 2025
Staff very friendly, looked after really well, nice and clean, food very poor, bland food everything overcooked got no taste, can treat my room like my own home, got my own belongings, wallpapered my room, staff take care of me very well.
08 July 2025
I visit my friend at your home and well, what can I say but the home is fabulous, the staff are lovely, welcome with open arms on every visit. My friend said it's the best move she has made she has never been happier. On the open day I visited, and "wow" what a fun day for all the staff were incredible, never stopped, always smiling as they always are. Well done to you all for a fabulous job you do. Great bunch of staff.
07 July 2025
I find all the staff very friendly and helpful. They always have old music, plenty of snacks at any time. My aunt's room is spotless. She always looks clean and tidy, and has her hair and nails done. The food also looks delicious. Definitely the best care home I've been in. It's beautiful and always has beautiful Christmas decorations, Halloween, the King's coronation was decorated beautifully.
25 June 2025
Caring, patient, thoughtful staff. Very helpful to both my parents (both in Ashton Grange). Also very supportive to myself and my sister, who sadly don't live locally. They are medically well-trained, quick to pick up and act on any problems or issues.
05 June 2025
Staff are amazing always around & friendly, brithdays always acknowledged, decorating room and providing buffet for family which was really appreciated and unexpected. Relative always clean and encouraged and outings are common, staff chatty wtih residents and relatives always make time to socialise whilst working.
03 June 2025
When visiting all staff are friendly and speak. Any questions are answered to satisfaction. I find Mam is always looked after well, kept clean and tidy. Her room is always clean & tidy.
30 May 2025
I find this home excellent. All aspects are first class. Staff are very friendly & always helpful. The home is very clean and decorated lovely. My friend is very happy here. Finally I must praise the staff as a whole. The care and friendliness is first class. I would certainly recommend this home.
30 May 2025
Overall my mum is very happy here, all her needs are met and she feels better in herself.
27 May 2025
Excellent care home, patients were looked after. Good facilities for residents. Highly recommend it.
16 May 2025
I alway's visit at different times when I visit my Mam, whenever I go my mam is well dressed, her room is immaculate & the staff are alway very friendly & always update me on what my Mam has been up to. Due to her medical condition, she can sometimes be a little "difficult" but the staff always put me at ease.
14 May 2025
"My mum is living with Alzheimer's and now calls a care home her home. While this journey has its challenges, I'm comforted by each and every carer, supervisor and manager who support her every day. Their patience, compassion, and respect bring light not only to her life but to ours as a family. They see the person she is beyond the illness-treating her with dignity, kindness, and genuine affection. I'm endlessly grateful for the care they give, and for the way they help preserve my mum's joy, spirit, and comfort each and every day.
14 May 2025
Overall I like all what your staff do for the residents. I have no complaints only good vibes. Thank you all.
14 May 2025
Such lovely staff, very compassionate and kind. They take such good care of every resident, meeting every person who visits and stays with genuine care and warmth. We are truly grateful for such lovely staff.
02 April 2025
As an ex army SGT medical corps, the experience of your services for us was first class. The attitude magnificent and 24/7 your staff always had time and a smile to reassure me. As a holder of military honours I would not hesitate to recommend your ORG to anyone. Yours sincerely.
20 December 2024
We cannot recommend Ashton Grange highly enough! From the moment we walked through the doors, it had a very warm, welcoming feel about it - a home from home. The staff are incredibly compassionate and attentive and go above and beyond to ensure every individual is comfortable and happy. The facilities are spotless and very well-maintained. A lot of thought goes into all aspects of the care and service they provide. Knowing our loved one is in such capable and caring hands brings us great peace of mind. Having been transferred from another facility (a different company) following an extremely negative experience, we were blown away by Aston Grange - a shining example of how care homes should be!
05 August 2024
Excellent, caring, approachable, informative, understanding, pleasant, responsive to queries, if they do not know the answer to a query they go out of their way to find the answer. Overall extremely caring and knowledgeable, and very supportive. 'Thank you' is such a simple thing to say, but 'thank you, thank you' to all the staff at Ashton Grange.
12 June 2024
Lovely care home with, wonderful staff and management. It is very clean, all the residents are happy and the staff goes out of their way to help. The staff are very knowledgeable, food is excellent. My grandmother speaks so highly of the staff and the care she receives and always has a smile on her face.
29 April 2024
I always refer to the staff at Ashton Grange as "angels in disguise." They all do an amazing job in the most challenging of circumstances. Nothing is too much bother for them. My mother is still with us due to the exceptional care she receives. They also take an interest in me and are always welcoming, despite their busy workload.