Ashton Grange Care Home

St Luke's Road, Pallion, Sunderland SR4 6QU
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9.8 82 Reviews
  • Ashton Grange Care Home, Sunderland
Ashton Grange care home, located on the outskirts of Sunderland, provides bespoke and person-centred residential and residential dementia care.

Each member of the professional care team is there to help you or your loved one settle into life at the home and live life the way you choose. With a wealth of knowledge and experience in the care sector, the friendly Home Manager leads the team at Ashton Grange to deliver the kindest possible care to residents, supporting them to lead their best possible life.

The professional care team at Ashton Grange takes the time to learn about each person’s individual hobbies and interests, supporting residents to lead an active and fulfilling life. In addition to the range of activities available, taking an active role in the Sunderland community is highly encouraged, ensuring residents continue to feel a part of the wider community.

Boasting modern yet homely features, Ashton Grange is a real home-from-home. As well as being equipped to offer the highest quality care, bedrooms are cosy spaces where residents can enjoy their privacy. Living and dining areas offer the perfect space to socialise with residents or spend time with loved ones and the beautiful views of the local church make the garden at Ashton Grange a pleasure to spend time in. Residents may enjoy actively tending to the garden, or can sit back and socialise.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Stroke

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £950
  • Self-Funded Residential Dementia Care: from £950
  • RESPITE Self-Funded Residential Care: from £950
  • RESPITE Self-Funded Residential Dementia Care: from £950

These prices are only a guideline, please contact Ashton Grange Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Lesley Dawson (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (40)

Ashton Grange Care Home Reviews (82)

Total of 82, showing 1-20
9.8

Ashton Grange Care Home has a Review Score of 9.8 (9.777) out of 10, based on 26 reviews in the last 2 years. Over all time Ashton Grange Care Home has 82 reviews.

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Review from Anna H (Granddaughter of Resident) published on 14 August 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always professional, helpful and kind. They have continued to go the extra mile to make her time here as comfortable and homely as possible.

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Review from Lois G (Daughter of Resident) published on 13 August 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Aston Grange is the most caring, professional, attentive home. I rest easy knowing my mum is so well cared for and very happy. That means the world to us as a family.

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Review from A M (Resident) published on 30 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff very friendly, looked after really well, nice and clean, food very poor, bland food everything overcooked got no taste, can treat my room like my own home, got my own belongings, wallpapered my room, staff take care of me very well.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Ashton Grange Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. We have been listening closely to our residents' feedback; we always strive to make improvements to our meal offerings and aim to meet the nutritional needs enhancing enjoyment during residents mealtimes.

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Review from E R (Friend of Resident) published on 8 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my friend at your home and well, what can I say but the home is fabulous, the staff are lovely, welcome with open arms on every visit. My friend said it's the best move she has made she has never been happier. On the open day I visited, and "wow" what a fun day for all the staff were incredible,
never stopped, always smiling as they always are. Well done to you all for a fabulous job you do. Great bunch of staff.

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Review from Margaret G (Niece of Resident) published on 7 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find all the staff very friendly and helpful. They always have old music, plenty of snacks at any time. My aunt's room is spotless. She always looks clean and tidy, and has her hair and nails done. The food also looks delicious. Definitely the best care home I've been in. It's beautiful and always
has beautiful Christmas decorations, Halloween, the King's coronation was decorated beautifully.

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Review from Gillian K (Daughter of Resident) published on 25 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring, patient, thoughtful staff. Very helpful to both my parents (both in Ashton Grange).
Also very supportive to myself and my sister, who sadly don't live locally. They are medically well-trained, quick to pick up and act on any problems or issues.

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Review from Robyn G (Granddaughter of Resident) published on 5 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are amazing always around & friendly, brithdays always acknowledged, decorating room and providing buffet for family which was really appreciated and unexpected.
Relative always clean and encouraged and outings are common, staff chatty wtih residents and relatives always make time to socialise
whilst working.

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Review from Pauline F (Daughter of Resident) published on 3 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When visiting all staff are friendly and speak. Any questions are answered to satisfaction. I find Mam is always looked after well, kept clean and tidy. Her room is always clean & tidy.

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Review from Carole A (Friend of Resident) published on 30 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find this home excellent. All aspects are first class. Staff are very friendly & always helpful. The home is very clean and decorated lovely. My friend is very happy here. Finally I must praise the staff as a whole. The care and friendliness is first class. I would certainly recommend this home.

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Review from A F (Daughter of Resident) published on 30 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall my mum is very happy here, all her needs are met and she feels better in herself.

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Review from M C (Sister of Resident) published on 27 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home, patients were looked after. Good facilities for residents. Highly recommend it.

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Review from Carole L (Daughter of Resident) published on 16 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I alway's visit at different times when I visit my Mam, whenever I go my mam is well dressed, her room is immaculate & the staff are alway very friendly & always update me on what my Mam has been up to. Due to her medical condition, she can sometimes be a little "difficult" but the staff always put
me at ease.

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Review from Ken W (Son of Resident) published on 14 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

"My mum is living with Alzheimer's and now calls a care home her home. While this journey has its challenges, I'm comforted by each and every carer, supervisor and manager who support her every day. Their patience, compassion, and respect bring light not only to her life but to ours as a family. They
see the person she is beyond the illness-treating her with dignity, kindness, and genuine affection. I'm endlessly grateful for the care they give, and for the way they help preserve my mum's joy, spirit, and comfort each and every day.

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Review from Kathleen W (Daughter of Resident) published on 14 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall I like all what your staff do for the residents. I have no complaints only good vibes. Thank you all.

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Review from J S (Friend of Resident) published on 14 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Such lovely staff, very compassionate and kind. They take such good care of every resident, meeting every person who visits and stays with genuine care and warmth. We are truly grateful for such lovely staff.

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Review from J D (Son of Resident) published on 2 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As an ex army SGT medical corps, the experience of your services for us was first class. The attitude magnificent and 24/7 your staff always had time and a smile to reassure me. As a holder of military honours I would not hesitate to recommend your ORG to anyone. Yours sincerely.

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Review from Helen C (Relative of Resident) published on 20 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot recommend Ashton Grange highly enough! From the moment we walked through the doors, it had a very warm, welcoming feel about it - a home from home. The staff are incredibly compassionate and attentive and go above and beyond to ensure every individual is comfortable and happy. The facilities
are spotless and very well-maintained. A lot of thought goes into all aspects of the care and service they provide. Knowing our loved one is in such capable and caring hands brings us great peace of mind. Having been transferred from another facility (a different company) following an extremely negative experience, we were blown away by Aston Grange - a shining example of how care homes should be!

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Review from Lynne W (Daughter of Resident) published on 5 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent, caring, approachable, informative, understanding, pleasant, responsive to queries, if they do not know the answer to a query they go out of their way to find the answer. Overall extremely caring and knowledgeable, and very supportive. 'Thank you' is such a simple thing to say, but 'thank
you, thank you' to all the staff at Ashton Grange.

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Review from Jack W (Grandson of Resident) published on 12 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely care home with, wonderful staff and management. It is very clean, all the residents are happy and the staff goes out of their way to help. The staff are very knowledgeable, food is excellent. My grandmother speaks so highly of the staff and the care she receives and always has a smile on her
face.

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Review from D D (Daughter of Resident) published on 29 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I always refer to the staff at Ashton Grange as "angels in disguise." They all do an amazing job in the most challenging of circumstances. Nothing is too much bother for them.
My mother is still with us due to the exceptional care she receives. They also take an interest in me and are always welcoming,
despite their busy workload.

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Current Review Score: 9.8 (9.777)

Overview of Review Score

The Review Score of 9.8 (9.777) out of 10 for Ashton Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.777 for Ashton Grange Care Home is calculated as follows: ( (280 Excellents x 5) + (13 Goods x 4) + (4 Satisfactorys x 3) + (12 Very Poors x 1) ) ÷ 309 Ratings = 4.777

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ashton Grange Care Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Jun 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (11)

Meet the Team (1)

Lesley

Lesley Dawson

Job Title: Home Manager

Joined: 2013

What does kindness mean to you?


“For me, kind care means ensuring that every resident is treated as an individual and striving to provide the best possible outcomes for an excellent quality of life.”


Lesley has gained many years’ experience in providing care and support for older people to enrich their lives. She is a knowledgeable and committed leader who is passionate about delivering the highest possible standards in care and quality of life for Residents.


Having worked at Ashton Grange for a number of years, Lesley closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She uses her experience to motivate her team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby organisations and is always quick to welcome the local community to Ashton Grange.


When asked what she enjoys most about her role, Lesley remarked: “I get a huge sense of satisfaction from giving residents the best quality of life possible and seeing them smile every day.”


Outside of work, Lesley enjoys travelling abroad, playing bingo and socialising with friends and family.

If you would like to find out more information about Ashton Grange, Lesley has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.

Frequently Asked Questions about Ashton Grange Care Home

What types of Care is Ashton Grange Care Home registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Ashton Grange Care Home have?

There are 40 Single Rooms.

What are the Facilities & Services at Ashton Grange Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Ashton Grange Care Home to the centre of Sunderland?

1.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ashton Grange Care Home to verify any information. View our terms and conditions. Ashton Grange Care Home has an Enhanced Service - more info.