Ashton Grange Care Home

St Luke's Road, Pallion, Sunderland SR4 6QU
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9.8 83 Reviews
  • Ashton Grange Care Home, Sunderland
Ashton Grange care home, located on the outskirts of Sunderland, provides bespoke and person-centred residential and residential dementia care.

Each member of the professional care team is there to help you or your loved one settle into life at the home and live life the way you choose. With a wealth of knowledge and experience in the care sector, the friendly Home Manager leads the team at Ashton Grange to deliver the kindest possible care to residents, supporting them to lead their best possible life.

The professional care team at Ashton Grange takes the time to learn about each person’s individual hobbies and interests, supporting residents to lead an active and fulfilling life. In addition to the range of activities available, taking an active role in the Sunderland community is highly encouraged, ensuring residents continue to feel a part of the wider community.

Boasting modern yet homely features, Ashton Grange is a real home-from-home. As well as being equipped to offer the highest quality care, bedrooms are cosy spaces where residents can enjoy their privacy. Living and dining areas offer the perfect space to socialise with residents or spend time with loved ones and the beautiful views of the local church make the garden at Ashton Grange a pleasure to spend time in. Residents may enjoy actively tending to the garden, or can sit back and socialise.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £950
  • Self-Funded Residential Dementia Care: from £950
  • RESPITE Self-Funded Residential Care: from £950
  • RESPITE Self-Funded Residential Dementia Care: from £950

These prices are only a guideline, please contact Ashton Grange Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Lesley Dawson (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (40)

Ashton Grange Care Home Reviews (83)

9.8

Ashton Grange Care Home has a Review Score of 9.8 (9.785) out of 10, based on 27 reviews in the last 2 years.
Over all time Ashton Grange Care Home has 83 reviews.

Overall Experience
  • 78
  • 4
  • 0
  • 0
  • 1
Date Published
  • 83
  • 17
  • 18
  • 27
  • 56
Reviewer Connection to Ashton Grange Care Home
  • 32
  • 11
  • 9
  • 7
  • 5
  • 4
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 1
Total of 83, showing 81-83
Review from Robert L (Son of Resident) published on 29 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with the care my dad receives. The staff interact with him during the course of each day and ensures that his needs are taken care of.
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Review from Yvonne K (Daughter of Resident) published on 24 December 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
I felt very comfortable with the care my mam received from everyone at Ashton Grange during her stay of 15 months until she sadly passed away in June 2015. It was immaculately clean and a happy place for her. Family were encouraged to visit and always made to feel welcome. The staff would go the extra
mile and make sure that they made time for the things they knew would make her happy. That makes a huge difference to how relatives feel when they leave their family in the care of someone else. There was always some activity going on and she was always laughing with the staff but on the days she felt down they would try to cheer her up. Even just having a chat when their time allowed was important. The actual home is really lovely and has a homely feel from the entrance onward. I would have no hesitation in recommending Ashton Grange as a place of care and have done so on many occasions since my mam first went to live there.
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Review from Maureen B (Daughter of Resident) published on 1 September 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad had a stroke over a year ago and the staff are fabulous with him. The food is great, lots of variety. There is entertainment not to mention the football morning on a Monday. The staff attend to dad's needs. They are patient and courteous with both dad and his family. I cannot thank them enough.
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Current Review Score: 9.8 (9.785)

Overview of Review Score

The Review Score of 9.8 (9.785) out of 10 for Ashton Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 27 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.785 for Ashton Grange Care Home is calculated as follows: ( (292 Excellents x 5) + (13 Goods x 4) + (4 Satisfactorys x 3) + (12 Very Poors x 1) ) ÷ 321 Ratings = 4.785
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Ashton Grange Care Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 26 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Jun 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (1)

Lesley

Lesley Dawson

Job Title: Home Manager Joined: 2013

What does kindness mean to you?


“For me, kind care means ensuring that every resident is treated as an individual and striving to provide the best possible outcomes for an excellent quality of life.”


Lesley has gained many years’ experience in providing care and support for older people to enrich their lives. She is a knowledgeable and committed leader who is passionate about delivering the highest possible standards in care and quality of life for Residents.


Having worked at Ashton Grange for a number of years, Lesley closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She uses her experience to motivate her team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby organisations and is always quick to welcome the local community to Ashton Grange.


When asked what she enjoys most about her role, Lesley remarked: “I get a huge sense of satisfaction from giving residents the best quality of life possible and seeing them smile every day.”


Outside of work, Lesley enjoys travelling abroad, playing bingo and socialising with friends and family.

If you would like to find out more information about Ashton Grange, Lesley has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ashton Grange Care Home to verify any information. View our terms and conditions. Ashton Grange Care Home has an Enhanced Service - more info.