Ashton Grange Care Home

St Luke's Road, Pallion, Sunderland SR4 6QU
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9.8 83 Reviews
  • Ashton Grange Care Home, Sunderland
Ashton Grange care home, located on the outskirts of Sunderland, provides bespoke and person-centred residential and residential dementia care.

Each member of the professional care team is there to help you or your loved one settle into life at the home and live life the way you choose. With a wealth of knowledge and experience in the care sector, the friendly Home Manager leads the team at Ashton Grange to deliver the kindest possible care to residents, supporting them to lead their best possible life.

The professional care team at Ashton Grange takes the time to learn about each person’s individual hobbies and interests, supporting residents to lead an active and fulfilling life. In addition to the range of activities available, taking an active role in the Sunderland community is highly encouraged, ensuring residents continue to feel a part of the wider community.

Boasting modern yet homely features, Ashton Grange is a real home-from-home. As well as being equipped to offer the highest quality care, bedrooms are cosy spaces where residents can enjoy their privacy. Living and dining areas offer the perfect space to socialise with residents or spend time with loved ones and the beautiful views of the local church make the garden at Ashton Grange a pleasure to spend time in. Residents may enjoy actively tending to the garden, or can sit back and socialise.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £950
  • Self-Funded Residential Dementia Care: from £950
  • RESPITE Self-Funded Residential Care: from £950
  • RESPITE Self-Funded Residential Dementia Care: from £950

These prices are only a guideline, please contact Ashton Grange Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Lesley Dawson (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (40)

Ashton Grange Care Home Reviews (83)

9.8

Ashton Grange Care Home has a Review Score of 9.8 (9.785) out of 10, based on 27 reviews in the last 2 years.
Over all time Ashton Grange Care Home has 83 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Ashton Grange Care Home
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Total of 83, showing 61-80
Review from S L (Wife of Resident) published on 28 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very happy with Aston Grange. Very clean, good food and find the staff very good and it is from the local area.
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Review from H M (Resident) published on 28 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My review went very well, everything has not changed. Doing some help in the home by doing meals and giving them to residents. I also clean floor and kitchen and tidy lounge and empty the things like kitchen attire and place mats and set it back ready for the evening meal. We have just had home refurbishment
and decorated. It is beautiful everywhere, spotless and clean.
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Review from Elizabeth R (Friend of Resident) published on 28 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Absolutely delighted with the care and attention of the staff towards residents and visitors alike. The home is clean and well maintained. It is a credit to all involved keeping it to such a high standard. It is providing such a wonderful service to those who at their particular time of life and for
whatever reason need it most.
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Review from Pauline B (Relative of Resident) published on 21 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My relative was very happy at Ashton Grange Care Home. The staff were very friendly and helpful. My brother has special needs and is sometimes hard work, but the staff supported and befriended him. He was always saying how much he liked to visit our relative and felt included in different events five
star recommendation from us.
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Review from Joseph H (Husband of Resident) published on 21 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is excellent when your loved one needs looking after. The staff are lovely and supported me and my wife when we needed it. I would recommend this home to anyone. I would like to come and live here myself.
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Review from Sylvia U (Wife of Resident) published on 13 February 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have found the home to very welcoming and my husband has been very settled since he came. The staff are very friendly and helpful and will answer any queries I may have. The food is good with a variety of choices. The security is excellent, the stairs are gated and the doors locked so the residents
are safe and cannot go out attended.
I feel satisfied that my husband is being well cared for.
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Review from Trish S (Daughter-in-law of Resident) published on 1 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
the home is very welcoming. The staff are brilliant. You can visit anytime. It's lovely to know your family member or friend is safe and well looked after in the home.
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Review from Ann R (Daughter of Resident) published on 29 November 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been in Ashton Grange for a year and the care she receives is excellent. Staff are respectful and very dignified. All staff are approachable and ensure that my mum is well cared for. Couldn't ask for anything better.
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Review from Keeley D (Daughter of Resident) published on 14 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with this care home. All the staff are really nice and my Mum is looked after well. I have no issues and would highly recommend this care home. It has a pleasant environment and very welcoming.
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Review from Joyce D (Niece of Resident) published on 23 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have visited many times and on each occasion, we have been made to feel welcome, comfortable and served refreshments. We believe our aunty was treated with the greatest of respect and care and her life was enhanced accordingly. We have the greatest of respect for the staff who showed us compassion
not only to our aunt but all the residents. Thank you very much.
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Review from M R (Resident) published on 23 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend lived in Ashton Grange for four years, during this time she was well looked after and very happy. I have experienced some lovely people here, she was thoroughly looked after by very competent staff! Thank you.
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Review from Diane M (Daughter of Resident) published on 19 July 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Father has been a resident at Ashton Grange for the last few years. Sadly he passed away last weekend. I am comforted by the fact my Father had been cared for to the highest standard possible by kind and affectionate staff. I would like to Thank every member of staff at Ashton Grange Home for the
care you provided for Dad over the passed few Years. Trust me you really did make a difference to his life.
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Review from Margaret K (Resident) published on 7 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have lived in the home for six months, it is lovely and homely, food is good and staff can't do enough for me. I am very happy, my visitors come when they want which I like.
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Review from Ethel R (Wife of Resident) published on 7 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband is well looked after by all the staff. Love the home. Its great and welcoming. Has no concerns at all. Clean home and would recommend home to anyone.
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Review from Brian C (Son of Resident) published on 3 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father currently lives at Ashton Grange and the staff go the extra lengths to ensure his quality of life is at the heart of everything they do, manager and staff are so kind, caring and friendly.
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Review from Margaret M (Daughter of Resident) published on 7 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad came into care about eight months ago he has been well looked after, the staff is very helpful and happy and we can go to them whenever. They are always there for us as well as my dad.
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Review from Carol H (Daughter of Resident) published on 16 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my mam has been here, she is very happy and settled. The staff are all excellent with my mam, also with the family. Ashton Grange is clean, welcoming, the staff will do anything to help myself and my family. I would highly recommend this care home.
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Review from Hugh R (Husband of Resident) published on 16 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife came to this home on 28/12/15. She has come on in leaps and bounds, all staff are excellent, home is very clean, staff are always there if you need them. Highly recommend to family and friends.
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Review from Irene W (Resident) assisted by family/friend published on 1 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been living at Ashton Grange for a year after being so independent I found this difficult at first, but the staff have been fantastic. They gave me a sense of belonging and have been and still am extremely happy. I want for nothing they are just perfect. The food is good and I still enjoy days
out.
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Review from Sandra K (Friend of Resident) published on 1 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visited my mums friend at Christmas the home was refreshing as I walked through the door, the staff are so friendly and pleasant. I was offered refreshments and staff were very helpful, a joy to visit my friend and also lovely to see her so happy.
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Current Review Score: 9.8 (9.785)

Overview of Review Score

The Review Score of 9.8 (9.785) out of 10 for Ashton Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 27 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.785 for Ashton Grange Care Home is calculated as follows: ( (292 Excellents x 5) + (13 Goods x 4) + (4 Satisfactorys x 3) + (12 Very Poors x 1) ) ÷ 321 Ratings = 4.785
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Ashton Grange Care Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 26 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Jun 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (1)

Lesley

Lesley Dawson

Job Title: Home Manager Joined: 2013

What does kindness mean to you?


“For me, kind care means ensuring that every resident is treated as an individual and striving to provide the best possible outcomes for an excellent quality of life.”


Lesley has gained many years’ experience in providing care and support for older people to enrich their lives. She is a knowledgeable and committed leader who is passionate about delivering the highest possible standards in care and quality of life for Residents.


Having worked at Ashton Grange for a number of years, Lesley closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She uses her experience to motivate her team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby organisations and is always quick to welcome the local community to Ashton Grange.


When asked what she enjoys most about her role, Lesley remarked: “I get a huge sense of satisfaction from giving residents the best quality of life possible and seeing them smile every day.”


Outside of work, Lesley enjoys travelling abroad, playing bingo and socialising with friends and family.

If you would like to find out more information about Ashton Grange, Lesley has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ashton Grange Care Home to verify any information. View our terms and conditions. Ashton Grange Care Home has an Enhanced Service - more info.