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Hilton Road, Hartshill, Stoke-on-Trent, ST4 6QZ
View full details of Hilton HouseLatest Reviews for Hilton House
12 June 2026
I have a friend who lives and is taken care of at the Hilton house in Stoke-on-Trent and I am extremely grateful for all the work and time they all do to support my friend with all her dressing, eating and medical needs.
Every time i go to visit my friend the staff and home manager always make the
time to come and speak to me about my friend and any worries I have .If o were to ever need the service I would gladly use the Hilton House because of all the amazing work they do for my friend and the rest of the ladies and gentlemen they look after.
20 May 2026
I'm so impressed with the care and patience your team show my mum, she can be extremely cranky and 'the boss' and not be very cooperative at times and everyone is still so very kind well done to all of you kindest regards
20 May 2026
I am very happy how my sister Hazel is been looked after. I have no complaints.
20 May 2026
I always find the staff courteous and helpful. Although my uncle would prefer to be at home, he realises that he is dependent upon the staff and is content to be a resident.
19 May 2026
We are pleased that Mum is more settled and happy in Hilton House.
The things that we were concerned with have been dealt with promptly.
19 May 2026
This is a lovely care home, and the staff are so nice. I'm very happy my nan is here.
12 May 2026
My mum is a resident at Hilton House. She is a nice lady, 98, she is well cared for and appears happy in the home.
12 May 2026
My nan has been in Hilton House for a few months now, and I can not fault the home or the staff.
The home is clean and tidy. Staff look after my nan really well, and she is happy to be at Hilton House.
29 January 2026
Really lovely staff and management. Can't do enough for you, nothing is too much trouble. Would highly recommend Hilton House. Superb.
18 December 2025
Gemma the manager is very helpful. Hilton Home is an outstanding home and very well organised and kept in immaculate condition, my father has been doing ever so well since relocating into the home and always has something to keep him occupied
05 November 2025
I can't speak highly enough of this care home. The staff are warm, attentive, and genuinely care about the residents' wellbeing. Every member of the team is professional, patient, and goes above and beyond to make sure everyone feels comfortable and valued. The home itself is spotless,
well-organised, and has a calm, welcoming atmosphere. It's clear that the management team take great pride in running the home to a very high standard. Families are kept well-informed and always made to feel part of the process. I have complete confidence that residents here are in excellent Hands !
30 September 2025
Very well ran and professional. I don't know all the staff's names yet but all are great. Ally , Max and the team are caring and professional, always looking out for the residents .
Definitely not an easy job but Hilton house smash it.
11 September 2025
I feel I need to express how very grateful I am with staff at Hilton House for the compassion on getting my mum ready for my daughter's/her granddaughter's wedding day. Unfortunately, my mum was unable to go, so I video called my mum and she watched her granddaughter walk down the aisle at the home.
Thank you to the staff and my mum's old carer who came to the home to help. I can not put into words how much this meant, but thank you from the bottom of my heart.
09 September 2025
Mum is very happy and settled in the home. She has a favourite chair which is hers and hers only. She is happy with her care, and the room is kept very clean and tidy. All the staff are very friendly to Mum and ourselves.
08 September 2025
The Staff of Hilton House were very professional, helpful and friendly. They looked after my mother, who suffers from dementia, for 2 weeks of respite care. I cannot fault them and would have no problem using their services again.
24 April 2025
Everyone has been very kind towards mum. They've got to know her and take her likes and dislikes into consideration.
Mum - what she would like is for plates to be warmed when food is served on them.
20 February 2025
Staff are very friendly, residents are looked after, they look happy, and every time I visit it's clean. Any concerns, they are happy to help. I've never had any problems since I have been coming. It would be nice if they had free activity days out, because some people don't have the money to pay
for those kind of luxuries.
13 November 2024
My mum is settled and happy, staff are friendly and very helpful. I cannot find anything bad to say about the home. The activities are also spot on. I can't speak highly enough of all the staff at Hilton House.
07 November 2024
My mum is well looked after and I know she is safe, fed and clean. All staff are excellent.
07 November 2024
I find the staff prepared to go out of their way to help or explain anything. They are always checking how the residents are and if they have any extra needs.
They are always up for a laugh and at the same time make sure everyone is safe. Could not find a better care home. The rooms are cleaned,
laundry done daily and residents are showered daily.
Latest Reviews for Hilton House
12 June 2026
I have a friend who lives and is taken care of at the Hilton house in Stoke-on-Trent and I am extremely grateful for all the work and time they all do to support my friend with all her dressing, eating and medical needs.
Every time i go to visit my friend the staff and home manager always make the
time to come and speak to me about my friend and any worries I have .If o were to ever need the service I would gladly use the Hilton House because of all the amazing work they do for my friend and the rest of the ladies and gentlemen they look after.
20 May 2026
I'm so impressed with the care and patience your team show my mum, she can be extremely cranky and 'the boss' and not be very cooperative at times and everyone is still so very kind well done to all of you kindest regards
20 May 2026
I am very happy how my sister Hazel is been looked after. I have no complaints.
20 May 2026
I always find the staff courteous and helpful. Although my uncle would prefer to be at home, he realises that he is dependent upon the staff and is content to be a resident.
19 May 2026
We are pleased that Mum is more settled and happy in Hilton House.
The things that we were concerned with have been dealt with promptly.
19 May 2026
This is a lovely care home, and the staff are so nice. I'm very happy my nan is here.
12 May 2026
My mum is a resident at Hilton House. She is a nice lady, 98, she is well cared for and appears happy in the home.
12 May 2026
My nan has been in Hilton House for a few months now, and I can not fault the home or the staff.
The home is clean and tidy. Staff look after my nan really well, and she is happy to be at Hilton House.
29 January 2026
Really lovely staff and management. Can't do enough for you, nothing is too much trouble. Would highly recommend Hilton House. Superb.
18 December 2025
Gemma the manager is very helpful. Hilton Home is an outstanding home and very well organised and kept in immaculate condition, my father has been doing ever so well since relocating into the home and always has something to keep him occupied
05 November 2025
I can't speak highly enough of this care home. The staff are warm, attentive, and genuinely care about the residents' wellbeing. Every member of the team is professional, patient, and goes above and beyond to make sure everyone feels comfortable and valued. The home itself is spotless,
well-organised, and has a calm, welcoming atmosphere. It's clear that the management team take great pride in running the home to a very high standard. Families are kept well-informed and always made to feel part of the process. I have complete confidence that residents here are in excellent Hands !
30 September 2025
Very well ran and professional. I don't know all the staff's names yet but all are great. Ally , Max and the team are caring and professional, always looking out for the residents .
Definitely not an easy job but Hilton house smash it.
11 September 2025
I feel I need to express how very grateful I am with staff at Hilton House for the compassion on getting my mum ready for my daughter's/her granddaughter's wedding day. Unfortunately, my mum was unable to go, so I video called my mum and she watched her granddaughter walk down the aisle at the home.
Thank you to the staff and my mum's old carer who came to the home to help. I can not put into words how much this meant, but thank you from the bottom of my heart.
09 September 2025
Mum is very happy and settled in the home. She has a favourite chair which is hers and hers only. She is happy with her care, and the room is kept very clean and tidy. All the staff are very friendly to Mum and ourselves.
08 September 2025
The Staff of Hilton House were very professional, helpful and friendly. They looked after my mother, who suffers from dementia, for 2 weeks of respite care. I cannot fault them and would have no problem using their services again.
24 April 2025
Everyone has been very kind towards mum. They've got to know her and take her likes and dislikes into consideration.
Mum - what she would like is for plates to be warmed when food is served on them.
20 February 2025
Staff are very friendly, residents are looked after, they look happy, and every time I visit it's clean. Any concerns, they are happy to help. I've never had any problems since I have been coming. It would be nice if they had free activity days out, because some people don't have the money to pay
for those kind of luxuries.
13 November 2024
My mum is settled and happy, staff are friendly and very helpful. I cannot find anything bad to say about the home. The activities are also spot on. I can't speak highly enough of all the staff at Hilton House.
07 November 2024
My mum is well looked after and I know she is safe, fed and clean. All staff are excellent.
07 November 2024
I find the staff prepared to go out of their way to help or explain anything. They are always checking how the residents are and if they have any extra needs.
They are always up for a laugh and at the same time make sure everyone is safe. Could not find a better care home. The rooms are cleaned,
laundry done daily and residents are showered daily.