Submit a Review for Parklands Care Home
New Road, Crook, DL15 8LN
View full details of Parklands Care HomeLatest Reviews for Parklands Care Home
26 January 2026
From the very first meeting with staff and managers parklands felt like a very warm, friendly and deeply caring environment. Every single person, resident, staff member or visitor is treated with courtesy and respect. The environment is homely and welcoming. We are very satisfied with the care
given.
26 January 2026
My godmother has been a resident since may 25 and from the first day we have been so impressed with the quality of care she has received. Every aspect of care and support has been 100% and Parklands really does feel like home now. The admin staff, care givers, kitchen & domestic staff are all
so kind, friendly and caring. it really has made the transition so much easier.
21 January 2026
My Father was offered a time to think bed at Parklands Care Home just before Christmas 2025. We were all a little apprehensive but that didn't last long.
From the very first visit to my Dad I could see and hear the wonderful care, compassion and professionalism towards all residents who resided
therein.
My Dad had a lovely clean, well appointed bedroom with attached spacious en-suite.
All staff from domestics to Supervisors were so friendly and supportive. I could mention quite a few, who should be praised, but they know how we felt as a family when we left reluctantly on 11/01/26
Dad wanted to try again at home but I and all my family know if it gets too much for him, we would dearly love for Dad to be placed in the safe and caring home from home as Parklands. Thank you so much all staff.
20 May 2025
I can't compliment nor thank every single member of staff here at Parklands enough. The level of care and support they are giving my dad is amazing.
They really care about how he is and keep.me updated on every aspect of his care. The stress and pressure this has helped reduce on me is massive,
knowing he is looked after and cared for.
Amazing and caring staff, every single one.
17 February 2025
From the first day, it was evident that Parklands Residential Care Home stands out for its exceptional care and warmth. My mother has never been happier; her bright smile and stories of her days filled with singing and chatting with the team are heartwarming. The staff's dedication and genuine
kindness are unmatched. Every visit, we're greeted with a friendly offer of a hot drink and a consistently clean, well-maintained community area. The attention to detail and the pride the staff take in their work are truly commendable. We are deeply appreciative of the outstanding care and support provided, making Parklands Care Home a true home for our loved ones.
24 October 2024
My mother has been an EMI resident since July 2022. She has received outstanding care throughout this period. She has formed some very strong bonds with seniors and carers and has some absolute favourites. Over this time she has mellowed and looks healthy, more relaxed, and well looked after, much
better than before she became a resident even at 94 years old. We know that she is not an easy person and never has been so that makes her present demeanour even more special and must have been achieved by the hard work of her seniors and carers.
She praises the food and obviously enjoys it. Her personal appearance is very good, being maintained so well by her carers and seniors and facilitated by an in-house laundry and hairdressing service.
We would highly recommend Parklands, not just for the facilities provided and the fantastic care she receives, but also for the thoughtfulness shown by carers and seniors to both her and us, her family.
18 October 2024
Mam has been in Parklands for 18 months now and I am happy with her care. She is well looked after though her behaviour at times can be trying. Mam has her own room and can have her own furniture if she wants it.
Admin staff have been extremely helpful when dealing with adult social care, etc.
08 July 2024
The staff are very helpful to us as a family and do their very best for the residents in their care. I am very grateful to them all.
08 May 2024
I have been very impressed with the good care and attention shown at Parklands. The alertness is impressive and also the unflappability of the staff and the leadership demonstrated.
03 May 2024
My aunt has been a resident at Parklands for 8 years. She is extremely well looked after, even though her behaviour at times can be very testing for the staff. The care is excellent, their level of patience, compassion, kindness and friendliness is wonderful. They are true professionals. The main
building is old but they have overcome this with bright, colourful decor. The whole building is kept very clean and fresh. Although my aunt would rather be at home, she is mostly content and relaxed. The food is freshly cooked on the premises, it is excellent. There are varied activities and entertainment. I cannot praise the staff at Parklands highly enough from cleaners, cooks, handymen, entertainment, admin, secretaries, carers and management. They go above and beyond for their residents. I am very grateful for their love and support.
22 April 2024
Excellent level of care; attention to detail, regulatory compliance, and family involvement. Always welcoming!
12 April 2024
Having my Mam in Parklands has helped with a lot of worry as she is looked after and taken care of, plus she is safe. I am happy with most of the staff because if she is unwell I am contacted straight away and kept informed as the day goes on. I love there own private rooms as they have peace and
quiet if they are unwell and they are kept very clean. I am also happy with their meals.
15 November 2023
The home is clean and tidy, with no bad smells or odours. The staff are attentive and have a good rapport with the people who are residing in the home. They are doing a good job and my father has no complaints.
13 June 2023
I have been living here for more than 11 months. I am quite happy here. The staff are not always available, but when they arrive they do their best. The food is good and room service is also good.
11 January 2023
In an ideal world, it would be great for the building itself to get an upgrade - more ensuite rooms, paint wall, new floorings etc, but the staff do a wonderful job, meaning I can't recommend Parklands highly enough.
20 December 2022
My husband has been very well looked after. The food is excellent. He is happy with everything they do for him.
29 August 2022
Absolutely fantastic place from what I've seen myself the day care staff are amazing they were red hot running about in this really hot weather, I envy them it's a very warm home never mind them doing their jobs in it my hat goes off to them and I've seen the cuddles the service users get when they
are feeling abit upset I would recommend this place to anyone for the sake of the care staff for the quality of care they provide on a day to day basis well dome carers
16 December 2021
Due to covid and being unable to visit until 2021 the carers were extremely caring to me with phone calls and settling my mom into Parklands.
Also mum gained weight due to varied diet of good lovely good meals.
23 November 2021
My mother is a resident at Parklands Care Home. She is happy at the care home and never has a negative word to say about the care she receives. Myself and my family are happy with the care that my mother receives at Parklands, and we have no concerns.
16 June 2021
Updates have become slightly better due to a Facebook page, however, I wouldn't recommend. Poor staffing and poor handover when Gran went to the hospital.
Latest Reviews for Parklands Care Home
26 January 2026
From the very first meeting with staff and managers parklands felt like a very warm, friendly and deeply caring environment. Every single person, resident, staff member or visitor is treated with courtesy and respect. The environment is homely and welcoming. We are very satisfied with the care
given.
26 January 2026
My godmother has been a resident since may 25 and from the first day we have been so impressed with the quality of care she has received. Every aspect of care and support has been 100% and Parklands really does feel like home now. The admin staff, care givers, kitchen & domestic staff are all
so kind, friendly and caring. it really has made the transition so much easier.
21 January 2026
My Father was offered a time to think bed at Parklands Care Home just before Christmas 2025. We were all a little apprehensive but that didn't last long.
From the very first visit to my Dad I could see and hear the wonderful care, compassion and professionalism towards all residents who resided
therein.
My Dad had a lovely clean, well appointed bedroom with attached spacious en-suite.
All staff from domestics to Supervisors were so friendly and supportive. I could mention quite a few, who should be praised, but they know how we felt as a family when we left reluctantly on 11/01/26
Dad wanted to try again at home but I and all my family know if it gets too much for him, we would dearly love for Dad to be placed in the safe and caring home from home as Parklands. Thank you so much all staff.
20 May 2025
I can't compliment nor thank every single member of staff here at Parklands enough. The level of care and support they are giving my dad is amazing.
They really care about how he is and keep.me updated on every aspect of his care. The stress and pressure this has helped reduce on me is massive,
knowing he is looked after and cared for.
Amazing and caring staff, every single one.
17 February 2025
From the first day, it was evident that Parklands Residential Care Home stands out for its exceptional care and warmth. My mother has never been happier; her bright smile and stories of her days filled with singing and chatting with the team are heartwarming. The staff's dedication and genuine
kindness are unmatched. Every visit, we're greeted with a friendly offer of a hot drink and a consistently clean, well-maintained community area. The attention to detail and the pride the staff take in their work are truly commendable. We are deeply appreciative of the outstanding care and support provided, making Parklands Care Home a true home for our loved ones.
24 October 2024
My mother has been an EMI resident since July 2022. She has received outstanding care throughout this period. She has formed some very strong bonds with seniors and carers and has some absolute favourites. Over this time she has mellowed and looks healthy, more relaxed, and well looked after, much
better than before she became a resident even at 94 years old. We know that she is not an easy person and never has been so that makes her present demeanour even more special and must have been achieved by the hard work of her seniors and carers.
She praises the food and obviously enjoys it. Her personal appearance is very good, being maintained so well by her carers and seniors and facilitated by an in-house laundry and hairdressing service.
We would highly recommend Parklands, not just for the facilities provided and the fantastic care she receives, but also for the thoughtfulness shown by carers and seniors to both her and us, her family.
18 October 2024
Mam has been in Parklands for 18 months now and I am happy with her care. She is well looked after though her behaviour at times can be trying. Mam has her own room and can have her own furniture if she wants it.
Admin staff have been extremely helpful when dealing with adult social care, etc.
08 July 2024
The staff are very helpful to us as a family and do their very best for the residents in their care. I am very grateful to them all.
08 May 2024
I have been very impressed with the good care and attention shown at Parklands. The alertness is impressive and also the unflappability of the staff and the leadership demonstrated.
03 May 2024
My aunt has been a resident at Parklands for 8 years. She is extremely well looked after, even though her behaviour at times can be very testing for the staff. The care is excellent, their level of patience, compassion, kindness and friendliness is wonderful. They are true professionals. The main
building is old but they have overcome this with bright, colourful decor. The whole building is kept very clean and fresh. Although my aunt would rather be at home, she is mostly content and relaxed. The food is freshly cooked on the premises, it is excellent. There are varied activities and entertainment. I cannot praise the staff at Parklands highly enough from cleaners, cooks, handymen, entertainment, admin, secretaries, carers and management. They go above and beyond for their residents. I am very grateful for their love and support.
22 April 2024
Excellent level of care; attention to detail, regulatory compliance, and family involvement. Always welcoming!
12 April 2024
Having my Mam in Parklands has helped with a lot of worry as she is looked after and taken care of, plus she is safe. I am happy with most of the staff because if she is unwell I am contacted straight away and kept informed as the day goes on. I love there own private rooms as they have peace and
quiet if they are unwell and they are kept very clean. I am also happy with their meals.
15 November 2023
The home is clean and tidy, with no bad smells or odours. The staff are attentive and have a good rapport with the people who are residing in the home. They are doing a good job and my father has no complaints.
13 June 2023
I have been living here for more than 11 months. I am quite happy here. The staff are not always available, but when they arrive they do their best. The food is good and room service is also good.
11 January 2023
In an ideal world, it would be great for the building itself to get an upgrade - more ensuite rooms, paint wall, new floorings etc, but the staff do a wonderful job, meaning I can't recommend Parklands highly enough.
20 December 2022
My husband has been very well looked after. The food is excellent. He is happy with everything they do for him.
29 August 2022
Absolutely fantastic place from what I've seen myself the day care staff are amazing they were red hot running about in this really hot weather, I envy them it's a very warm home never mind them doing their jobs in it my hat goes off to them and I've seen the cuddles the service users get when they
are feeling abit upset I would recommend this place to anyone for the sake of the care staff for the quality of care they provide on a day to day basis well dome carers
16 December 2021
Due to covid and being unable to visit until 2021 the carers were extremely caring to me with phone calls and settling my mom into Parklands.
Also mum gained weight due to varied diet of good lovely good meals.
23 November 2021
My mother is a resident at Parklands Care Home. She is happy at the care home and never has a negative word to say about the care she receives. Myself and my family are happy with the care that my mother receives at Parklands, and we have no concerns.
16 June 2021
Updates have become slightly better due to a Facebook page, however, I wouldn't recommend. Poor staffing and poor handover when Gran went to the hospital.