Parklands Care Home

New Road, Crook DL15 8LN

Parklands offers expert care within a pleasant living atmosphere, ideal for older people's care needs, as well as welcoming adults with a learning disability and dementia.

Specialist hoists, baths and beds are in place to suit those with mobility issues, while the home supports healthy eating with a wide choice of homemade foods.

An active lifestyle is supported and needs are assessed regularly as part of a philosophy of care that is focused on the individual.

Owner: Trims Gym Ltd

Person in charge: Eileen Jarmain (Registered Home Manager)

Local Authority / Social Services: Durham County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 42 Service Users

Registered Care Categories*: Dementia • Learning Disability • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 42

Rooms with ensuite WC: 3

Weekly Charges Guide: Personal Care Single £535 – £567 (These prices are only a guideline, please contact Parklands Care Home to find out the exact price for your requirements.)

Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Visiting:

24hr visiting is allowed, but if possible, avoid the busy times, i.e. meal times:

08:00 - 10:00 - Breakfast
12:00 - 14:00 - Lunches
16:00 - 17:00 - Tea

Parking:

There is limited Parking at the Care Home, but there is a car park next to the Care Home.
When travelling:
If the Care Home is on the right, turn right into the road immediately after the Care Home.
If the Care Home is on the left, take the left before the Care Home.

Latest Care Quality Commission* Report on Parklands Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8.8 (maximum of 10) for Parklands Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 19 Reviews over all time. This Average Rating is also the rating value for Parklands Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.2 out of 5 from 4 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.524 for Parklands Care Home is calculated as follows: ( (135 Excellents x 5) + (77 Goods x 4) + (14 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 227 Ratings = 4.524

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.226 Points relating to the number of positive Reviews for Parklands Care Home is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75

    2. Target of 8.4 positive Reviews (42 registered maximum number of service users ÷ 5). 4 Reviews ÷ 8.4 Target = 0.476

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.8 Parklands Care Home has a Review Score of 8.8 (8.750) from 19 Reviews


Average Ratings

  • Excellent
    11
  • Good
    8
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Parklands Care Home?

  • Extremely LIKELY
    13
  • Likely
    6
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Parklands Care Home

  • Daughter of Resident/Service User
    5
  • Son of Resident/Service User
    5
  • Husband of Resident/Service User
    2
  • Nephew of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • more

The care and staff attitude are very good.
The only 'extra' that would be beneficial to patients who are mobile would be a secure outdoor area where they could be unattended.

How likely would you be to recommend Parklands Care Home? Likely

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Average Rating:   4.3 out of 5

Everything and everyone has been very good to my wife and myself.

How likely would you be to recommend Parklands Care Home? Likely

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Average Rating:   4.1 out of 5

Eileen Jarmain, Manager at Parklands Care Home responded to this review on 22 May 2018:

Thank you for your kind words.

When Mum needed EMI care we found Parklands Care Home through comparing homes and CQC inspection reports on Carehome.co.uk.
The decision to hand over Mam's care to someone else was one of the hardest things our family had to do but after meeting the care home manager, our first impressions of the care home were very good. The atmosphere was calm and homely and we could see that everyone was well looked after.
The manager bent over backwards to make sure there would be a permanent bed available after the initial respite period to avoid another unsettling move for Mam.
All of the staff are fantastic - so friendly, caring and helpful. They take great care of Mam and also support and take care of Dad when he visits.

How likely would you be to recommend Parklands Care Home? Extremely Likely

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Average Rating:   5 out of 5

My mother-in-law has received the most wonderful care in all aspects during her stay in Parklands Care Home. I am very sorry she is returning home.

How likely would you be to recommend Parklands Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

The home is quite alright. The only thing I disagreed with was the activities - there didn't seem to be much at first but there is now. The majority of staff are good but you can't expect everything to be perfect. I have no complaints.

How likely would you be to recommend Parklands Care Home? Likely

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Average Rating:   3.9 out of 5

Staff are friendly, always made to feel welcome. No concerns for my mother. Top quality service of staff.

How likely would you be to recommend Parklands Care Home? Extremely Likely

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Average Rating:   5 out of 5

I come to visit Dad when he is here on respite. Staff are all lovely and very friendly. Dad always says food is lovely and rooms are really clean.

How likely would you be to recommend Parklands Care Home? Extremely Likely

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Average Rating:   5 out of 5

I am happy with the way my Mam is cared for.She is always clean and tidy and seems happy in herself when we visit. All of the staff and carers are always pleasant and helpful.

How likely would you be to recommend Parklands Care Home? Extremely Likely

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Average Rating:   4.2 out of 5

I am happy with the care my mother receives. If there is ever a problem I am informed straight away. I am also happy with the plan that is in place.

How likely would you be to recommend Parklands Care Home? Likely

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Average Rating:   4 out of 5

Parklands is a fantastic place for my Granda to live. The carers are lovely with him. Everyone so friendly. It is very homely. Any problems are sorted asap. Granda is very happy here.

How likely would you be to recommend Parklands Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

My mother is happy at Parklands Care Home. She now laughs all the time and talks very well and likes all the staff and residents.

How likely would you be to recommend Parklands Care Home? Extremely Likely

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Average Rating:   5 out of 5

I have found that since my mother entered Parklands nearly three years ago, the occupancy has doubled without seeing a marked addition to the staff.

How likely would you be to recommend Parklands Care Home? Likely

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Average Rating:   3.5 out of 5

Eileen Jarmain, Manager at Parklands Care Home responded to this review on 08 Mar 2017:

The occupancy of Parklands has indeed increased, along with the staffing levels. We are governed by CQC and must provide an appropriate level of trained staffing levels to holistically care for the client group we are registered to care for, however, I now plan to provide a daily staffing list which will be displayed for all visitors and clients to read and
would be more than happy to discuss any issues/concerns that any client /family member may have.
Kind Regards
Eileen Jarmain

I find this care home very good for my father, he is 99 and has very few care needs.
When he does need assistance the staff are very capable and caring. They always keep is informed and up to date.

How likely would you be to recommend Parklands Care Home? Extremely Likely

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Average Rating:   3.5 out of 5

As my aunt was not one of the easiest person to deal with, she had the usual resentment that most old people have of going into a home, the staff did a first class job in looking after her.
The night she died one of the senior carers gave me great support. I think this home does a first class job in difficult circumstances. My aunt was in the home just over a year and I found the staff dedicated to their work.

How likely would you be to recommend Parklands Care Home? Likely

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Average Rating:   4.2 out of 5

My mother spent 4 weeks in Parklands after some time in hospital. Our initial impression of the care home was very good. We were impressed but the cleanliness, the rooms, the facilities and especially the food and the attitude of the staff. After my mother was admitted we were not at all disappointed she improved rapidly both mentally and physically over the time she was there. The staff were unbelievably good, quickly building a caring relationship with the residents. I cannot praise the establishment and staff too much. I would certainly recommend the care home to anyone looking for a safe, friendly and professional home for placing a relative.

How likely would you be to recommend Parklands Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

I found every aspect of this care home excellent, it is the first time we have had to use such care and everybody has enabled our family to feel more comfortable in mind and ease our stress during a very difficult period.
Although we have only had temporary stay we will have no hesitation in using Parklands for all our future short term or long term needs.

How likely would you be to recommend Parklands Care Home? Extremely Likely

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Average Rating:   5 out of 5

From the moment I walked in I could see straight away that everyone was looked after in a warm and respectful manner. The staff made me feel confident and comfortable which was massively reassuring for me.
The facilities are excellent and the overall management is brilliant. Overall everything is excellent and I would have no problem in recommending this home.

How likely would you be to recommend Parklands Care Home? Extremely Likely

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Average Rating:   5 out of 5

We have has an aunt in this home and we have found her care was excellent.

How likely would you be to recommend Parklands Care Home? Extremely Likely

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Average Rating:   5 out of 5

The home was clean, the staff and management were friendly and excellent. A really good home.

How likely would you be to recommend Parklands Care Home? Extremely Likely

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Average Rating:   5 out of 5

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Awards / Recognitions

February 2016

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