Submit a Review for The Waverley Care Centre
122-124 Plymouth Road, Penarth, CF64 5DN
View full details of The Waverley Care CentreLatest Reviews for The Waverley Care Centre
18 June 2026
My review or any review is based on a snapshot of the daily life at the care home. I visit for 3 hrs/week. My sister is calm, looks happy and is presented to me in a clean + tidy, well fed, well dressed. My sister is unable to speak so observation in necessary. The staff are kind, helpful, patient,
welcoming. The building is clean, warm, well maintained, secure, accessible and well located. Heartily recommend.
03 June 2026
I only have praise for the staff in the Waverley.
My father has the most wonderful care and friendship.
Also the staff are so caring and keep our family informed every step of the way with my father.
19 May 2026
It's hard to put into words how much the team at The Waverley Care Centre did for our family. Living over in Sydney, being thousands of miles away while my mum's health declined was incredibly tough. She had Corticobasal Syndrome, a complex form of dementia that required very specific care. The
peace of mind I had knowing she was being treated with such dignity and genuine heart in her final year was a huge weight off my shoulders.
When I finally got back to the UK to be with her in her final stages, I had my baby son with me. I was worried about bringing a little one into that environment, but the staff were amazing. They looked after us just as much as they looked after Mum, making us feel completely welcome and supported. Seeing firsthand the kindness they showed during those last days was deeply moving. Thank you to the whole team for making a very difficult time feel peaceful and respectful. We couldn't have asked for more.
03 March 2026
I visit my wife every day and I've always been very pleased with the level of cleanliness of the lounges, the visitors' pod and my wife's room. The same goes for the level of care and attention shown by the staff to my wife and other residents. Particular praise should go to the Activity team for
their hard work and constant cheery interaction with residents and the activities they organise for them. I see for myself how much they brighten the residents' lives and how much genuine concern they show for them.
09 February 2026
My aunt has been a resident at The Waverley for over 8 years in the Sea Views section and during this time the care she has received has been outstanding. The attention she has received from nurses and carers has been excellent and it is very noticeable that they, and other staff, including
cleaners, maintenance staff, office staff, kitchen staff and the receptionist, are always cheerful and interested in the residents and visitors.
My aunt's room is spacious and always clean, as are all other areas, and the building always smells fresh. There is a good variety of food on offer.
I am very pleased that we chose The Waverley for my aunt when she needed nursing care and I would recommend The Waverley without reservation.
10 December 2025
My mum has been a resident of the dementia unit of The Waverley since January 2025. The care she receives at Waverley is incredible. All the nurses and carers are kind, patient, nurturing and my mother's health and wellbeing are at the centre of everything they do. She feels very loved there.
04 November 2025
I was very upset when the consultant stated my wife had to go to a nursing home. With hindsight, I was wrong. The care my wife Pauline, has received has been excellent. She is very content and settled. I am so glad The Waverly accepted her. The staff are very caring and the location is excellent.
29 August 2025
I find the service given to my wife very good. Staff always available to answer any questions that I may have and they look after my wife with very good care, very pleased she is in a good home which looks after her.
27 August 2025
My sister is currently in the Waverly and has been for over a year. Earlier this year she had an accident in that home which resulted in her being taken to hospital for treatment. Her injury was so severe that the hospital doctors did not expect her to live. However she did live and was returned to
the Waverly, When we enquired what had happened we were told that she had fallen causing her head to impact with something. We were never given the opportunity to question the six staff members who were in the room when she fell and never received an apology. I do not consider this to be correct and since then it has been hushed up. I wish my sister had never gone to that place.
21 August 2025
My wife has been in the care of the Waverly Care Home for the last 6 years. They have looked after my wife very efficiently, they have been very caring, very clean and have been very good. The staff have been very polite and if i have asked any question they have explained everything very clear.
I
would have no hesitation in recommending The Waverly Care Home and the staff to anyone.
02 October 2024
My wife was accepted into The Waverley on the 16th of June 2024. Her dementia resulted in I was no longer able to care for her at home. At The Waverley her care is wonderful and she settled in and contented. I visit my wife mostly every day and the staff ensures her every need is met. The result is
I am content that my wife is receiving the best care possible.
27 September 2024
One of the hardest things in life was having to place Nan into a nursing home but seeing how fast she settled in was a great relief. Nan was loved by all staff who worked in the Waverley from carers, nurses cleaners, kitchen staff activities, maintenance and office staff she truly was in the best
place. Even in the last stages of her life, all of the staff couldn't do enough for her and my family and we cannot thank you enough, you truly are the best.
02 September 2024
My sister is cared for absolutely brilliantly. She can be difficult at times but they treat her with respect and know how to deal with her when she gets difficult.
20 August 2024
On the whole we are very pleased with my husband's care. The care staff and care assistants are sensitive to his needs. The nurses always call the GP when needed. He is as comfortable as he can be here given his disabilities. One suggestion for in service training is to educate care assistants on
the difference between dementia and severe stroke. My husband has a good measure of cognition though severely disabled in his 70s and has had a lot to come to terms with because his life was normal the day before it happened. The emotional trauma is difficult as is the paralysis.
08 August 2024
A wonderful receptionist who knows me and greets me in a friendly manner. ALso well organised and nothing too much bother. Caring, well trained staff led by highly experience nurse manager, who is always available to listen and offer good advice.
14 May 2024
My husband has Alzheimer's and Dementia, he is difficult, unpredictable and challenging. I was recommended The Waverley. I removed him from another home to be in The Waverley. The difference in care The Waverley is simply in a different class. My husband is always clean, the staff are plentiful,
always watching the residents and at the first sign of distress or challenging behaviour, they are on hand. They intervene early, reassure him, distract him. He is settled and does not have unexplained bruising. Their wonderful entertainment staff keep residents active. I cannot praise them highly enough. Staff are plentiful, caring, friendly, professional, always on hand and I am always told about any issues (this was not the case in other homes). I feel I am listened to and supported, often in distressing situations. Other care homes may have fancy coffee cafes or pretty gardens but residents are never in them, here it is residents first, they have a nice coffee shop and nice gardens as well.
14 May 2024
Dad was transferred to the Waverley Care Centre, the end of July 2023. After spending 10 weeks in hospital after a bad fall. Dad has two forms of dementia.
The hardest thing I have ever done was admitting I could no longer provide the care he required and trusting strangers to look after him.
The
first weeks were so difficult for me as he took a while to settle/adjust. Moving forward to May 2024. Yes, Dad has deteriorated as we all know dementia is cruel. My dad is at the content stage of this dreadful disease.
Thank you, falls short. The manager and her team (too many to name) have made the last few months and I hope many more. A total pleasure for Dad, nothing has ever been too much. Transparency all the way, always kept up to date 24/7.
Collette be proud of your team; you all do an amazing job in exceedingly demanding situations. I will say thank you even though it does not fully represent my gratitude.
13 May 2024
The Waverely Care Home already came highly recommended before we chose the home for my wife's mother. My mother-in-law had been a patient within the healthcare system during Covid- 19 pandemic.
Her physical condition had deteriorated together with her mental health; which is a very complicated
Alzheimer's presentation.
All the staff have been exceptional, the care has been second to none. The terrible bed sores that were present in hospital were treated and have disappeared. The psychiatric care is very thorough, the staff have a very detailed knowledge of conditions beyond which I have experienced in the NHS, surprisingly. We have regular updates and if we wish to talk to someone about 'anything' we can.
The activities for the patient are really good, they engage everyone, inclusivity is amazing.
The daycare staff who look after and care for my mother-in-law, are so caring and loving, they really do care for every individual patient. They all are so compassionate and empathetic.
12 October 2023
Mum was moved to the Waverley Care Centre on 17th March 2020 from the hospital as she had several bad falls in a matter of weeks. I had already been in discussion with Social Services about moving her to Scotland to be near myself and my family. I had been looking at care homes in Scotland for mum
when Covid happened and she had to be moved from the hospital straight away. I then did not see my mother for about 8 months and only spoke to her on social media (which was a blessing) but it was obvious from the start that my mother was in a good place and was being well looked after. She was happy and always told me how lovely the staff were and how well she was being looked after. I was always kept informed about everything to do with her care and despite having Alzheimer's disease and other health problems which would have caused her pain seemed to thrive there. No words could ever express how thankful and grateful I am for the wonderful staff who work there.
27 July 2023
Mum was moved to Waverly after being in the hospital for some time due to covid lockdown, mum was diagnosed with Alzheimer’s in 2011 but sadly the last three years really affected her badly lockdown in the hospital had a big effect on that, but when mum was transferred to the Waverly we quite often
saw a happy smile on her face, the staff are all so caring just the small things like ensuring her clothes were matching, her hair brushed and even her nails painted showed us that the staff genuinely cared for her. Mum went from being a bag of bones to looking healthy where she was obviously helped to be fed, loosing a loved one to dementia is awful, but knowing they have caring people taking care of them really helps, so thank you guys we really are truly grateful.
Latest Reviews for The Waverley Care Centre
18 June 2026
My review or any review is based on a snapshot of the daily life at the care home. I visit for 3 hrs/week. My sister is calm, looks happy and is presented to me in a clean + tidy, well fed, well dressed. My sister is unable to speak so observation in necessary. The staff are kind, helpful, patient,
welcoming. The building is clean, warm, well maintained, secure, accessible and well located. Heartily recommend.
03 June 2026
I only have praise for the staff in the Waverley.
My father has the most wonderful care and friendship.
Also the staff are so caring and keep our family informed every step of the way with my father.
19 May 2026
It's hard to put into words how much the team at The Waverley Care Centre did for our family. Living over in Sydney, being thousands of miles away while my mum's health declined was incredibly tough. She had Corticobasal Syndrome, a complex form of dementia that required very specific care. The
peace of mind I had knowing she was being treated with such dignity and genuine heart in her final year was a huge weight off my shoulders.
When I finally got back to the UK to be with her in her final stages, I had my baby son with me. I was worried about bringing a little one into that environment, but the staff were amazing. They looked after us just as much as they looked after Mum, making us feel completely welcome and supported. Seeing firsthand the kindness they showed during those last days was deeply moving. Thank you to the whole team for making a very difficult time feel peaceful and respectful. We couldn't have asked for more.
03 March 2026
I visit my wife every day and I've always been very pleased with the level of cleanliness of the lounges, the visitors' pod and my wife's room. The same goes for the level of care and attention shown by the staff to my wife and other residents. Particular praise should go to the Activity team for
their hard work and constant cheery interaction with residents and the activities they organise for them. I see for myself how much they brighten the residents' lives and how much genuine concern they show for them.
09 February 2026
My aunt has been a resident at The Waverley for over 8 years in the Sea Views section and during this time the care she has received has been outstanding. The attention she has received from nurses and carers has been excellent and it is very noticeable that they, and other staff, including
cleaners, maintenance staff, office staff, kitchen staff and the receptionist, are always cheerful and interested in the residents and visitors.
My aunt's room is spacious and always clean, as are all other areas, and the building always smells fresh. There is a good variety of food on offer.
I am very pleased that we chose The Waverley for my aunt when she needed nursing care and I would recommend The Waverley without reservation.
10 December 2025
My mum has been a resident of the dementia unit of The Waverley since January 2025. The care she receives at Waverley is incredible. All the nurses and carers are kind, patient, nurturing and my mother's health and wellbeing are at the centre of everything they do. She feels very loved there.
04 November 2025
I was very upset when the consultant stated my wife had to go to a nursing home. With hindsight, I was wrong. The care my wife Pauline, has received has been excellent. She is very content and settled. I am so glad The Waverly accepted her. The staff are very caring and the location is excellent.
29 August 2025
I find the service given to my wife very good. Staff always available to answer any questions that I may have and they look after my wife with very good care, very pleased she is in a good home which looks after her.
27 August 2025
My sister is currently in the Waverly and has been for over a year. Earlier this year she had an accident in that home which resulted in her being taken to hospital for treatment. Her injury was so severe that the hospital doctors did not expect her to live. However she did live and was returned to
the Waverly, When we enquired what had happened we were told that she had fallen causing her head to impact with something. We were never given the opportunity to question the six staff members who were in the room when she fell and never received an apology. I do not consider this to be correct and since then it has been hushed up. I wish my sister had never gone to that place.
21 August 2025
My wife has been in the care of the Waverly Care Home for the last 6 years. They have looked after my wife very efficiently, they have been very caring, very clean and have been very good. The staff have been very polite and if i have asked any question they have explained everything very clear.
I
would have no hesitation in recommending The Waverly Care Home and the staff to anyone.
02 October 2024
My wife was accepted into The Waverley on the 16th of June 2024. Her dementia resulted in I was no longer able to care for her at home. At The Waverley her care is wonderful and she settled in and contented. I visit my wife mostly every day and the staff ensures her every need is met. The result is
I am content that my wife is receiving the best care possible.
27 September 2024
One of the hardest things in life was having to place Nan into a nursing home but seeing how fast she settled in was a great relief. Nan was loved by all staff who worked in the Waverley from carers, nurses cleaners, kitchen staff activities, maintenance and office staff she truly was in the best
place. Even in the last stages of her life, all of the staff couldn't do enough for her and my family and we cannot thank you enough, you truly are the best.
02 September 2024
My sister is cared for absolutely brilliantly. She can be difficult at times but they treat her with respect and know how to deal with her when she gets difficult.
20 August 2024
On the whole we are very pleased with my husband's care. The care staff and care assistants are sensitive to his needs. The nurses always call the GP when needed. He is as comfortable as he can be here given his disabilities. One suggestion for in service training is to educate care assistants on
the difference between dementia and severe stroke. My husband has a good measure of cognition though severely disabled in his 70s and has had a lot to come to terms with because his life was normal the day before it happened. The emotional trauma is difficult as is the paralysis.
08 August 2024
A wonderful receptionist who knows me and greets me in a friendly manner. ALso well organised and nothing too much bother. Caring, well trained staff led by highly experience nurse manager, who is always available to listen and offer good advice.
14 May 2024
My husband has Alzheimer's and Dementia, he is difficult, unpredictable and challenging. I was recommended The Waverley. I removed him from another home to be in The Waverley. The difference in care The Waverley is simply in a different class. My husband is always clean, the staff are plentiful,
always watching the residents and at the first sign of distress or challenging behaviour, they are on hand. They intervene early, reassure him, distract him. He is settled and does not have unexplained bruising. Their wonderful entertainment staff keep residents active. I cannot praise them highly enough. Staff are plentiful, caring, friendly, professional, always on hand and I am always told about any issues (this was not the case in other homes). I feel I am listened to and supported, often in distressing situations. Other care homes may have fancy coffee cafes or pretty gardens but residents are never in them, here it is residents first, they have a nice coffee shop and nice gardens as well.
14 May 2024
Dad was transferred to the Waverley Care Centre, the end of July 2023. After spending 10 weeks in hospital after a bad fall. Dad has two forms of dementia.
The hardest thing I have ever done was admitting I could no longer provide the care he required and trusting strangers to look after him.
The
first weeks were so difficult for me as he took a while to settle/adjust. Moving forward to May 2024. Yes, Dad has deteriorated as we all know dementia is cruel. My dad is at the content stage of this dreadful disease.
Thank you, falls short. The manager and her team (too many to name) have made the last few months and I hope many more. A total pleasure for Dad, nothing has ever been too much. Transparency all the way, always kept up to date 24/7.
Collette be proud of your team; you all do an amazing job in exceedingly demanding situations. I will say thank you even though it does not fully represent my gratitude.
13 May 2024
The Waverely Care Home already came highly recommended before we chose the home for my wife's mother. My mother-in-law had been a patient within the healthcare system during Covid- 19 pandemic.
Her physical condition had deteriorated together with her mental health; which is a very complicated
Alzheimer's presentation.
All the staff have been exceptional, the care has been second to none. The terrible bed sores that were present in hospital were treated and have disappeared. The psychiatric care is very thorough, the staff have a very detailed knowledge of conditions beyond which I have experienced in the NHS, surprisingly. We have regular updates and if we wish to talk to someone about 'anything' we can.
The activities for the patient are really good, they engage everyone, inclusivity is amazing.
The daycare staff who look after and care for my mother-in-law, are so caring and loving, they really do care for every individual patient. They all are so compassionate and empathetic.
12 October 2023
Mum was moved to the Waverley Care Centre on 17th March 2020 from the hospital as she had several bad falls in a matter of weeks. I had already been in discussion with Social Services about moving her to Scotland to be near myself and my family. I had been looking at care homes in Scotland for mum
when Covid happened and she had to be moved from the hospital straight away. I then did not see my mother for about 8 months and only spoke to her on social media (which was a blessing) but it was obvious from the start that my mother was in a good place and was being well looked after. She was happy and always told me how lovely the staff were and how well she was being looked after. I was always kept informed about everything to do with her care and despite having Alzheimer's disease and other health problems which would have caused her pain seemed to thrive there. No words could ever express how thankful and grateful I am for the wonderful staff who work there.
27 July 2023
Mum was moved to Waverly after being in the hospital for some time due to covid lockdown, mum was diagnosed with Alzheimer’s in 2011 but sadly the last three years really affected her badly lockdown in the hospital had a big effect on that, but when mum was transferred to the Waverly we quite often
saw a happy smile on her face, the staff are all so caring just the small things like ensuring her clothes were matching, her hair brushed and even her nails painted showed us that the staff genuinely cared for her. Mum went from being a bag of bones to looking healthy where she was obviously helped to be fed, loosing a loved one to dementia is awful, but knowing they have caring people taking care of them really helps, so thank you guys we really are truly grateful.