The Waverley Care Centre

Having moved to the Waverley my partners spirit understanding and well being has improved immensely. On her third day of residency she said I love it here. She has been in hospital for the previous 15 months.

My review or any review is based on a snapshot of the daily life at the care home. I visit for 3 hrs/week. My sister is calm, looks happy and is presented to me in a clean + tidy, well fed, well dressed. My sister is unable to speak so observation in necessary. The staff are kind, helpful, patient, welcoming. The building is clean, warm, well maintained, secure, accessible and well located. Heartily recommend.

Also the staff are so caring and keep our family informed every step of the way with my father.

When I finally got back to the UK to be with her in her final stages, I had my baby son with me. I was worried about bringing a little one into that environment, but the staff were amazing. They looked after us just as much as they looked after Mum, making us feel completely welcome and supported. Seeing firsthand the kindness they showed during those last days was deeply moving. Thank you to the whole team for making a very difficult time feel peaceful and respectful. We couldn't have asked for more.

I visit my wife every day and I've always been very pleased with the level of cleanliness of the lounges, the visitors' pod and my wife's room. The same goes for the level of care and attention shown by the staff to my wife and other residents. Particular praise should go to the Activity team for their hard work and constant cheery interaction with residents and the activities they organise for them. I see for myself how much they brighten the residents' lives and how much genuine concern they show for them.

I am very pleased that we chose The Waverley for my aunt when she needed nursing care and I would recommend The Waverley without reservation.

My mum has been a resident of the dementia unit of The Waverley since January 2025. The care she receives at Waverley is incredible. All the nurses and carers are kind, patient, nurturing and my mother's health and wellbeing are at the centre of everything they do. She feels very loved there.

I was very upset when the consultant stated my wife had to go to a nursing home. With hindsight, I was wrong. The care my wife Pauline, has received has been excellent. She is very content and settled. I am so glad The Waverly accepted her. The staff are very caring and the location is excellent.

I find the service given to my wife very good. Staff always available to answer any questions that I may have and they look after my wife with very good care, very pleased she is in a good home which looks after her.

My sister is currently in the Waverly and has been for over a year. Earlier this year she had an accident in that home which resulted in her being taken to hospital for treatment. Her injury was so severe that the hospital doctors did not expect her to live. However she did live and was returned to the Waverly, When we enquired what had happened we were told that she had fallen causing her head to impact with something. We were never given the opportunity to question the six staff members who were in the room when she fell and never received an apology. I do not consider this to be correct and since then it has been hushed up. I wish my sister had never gone to that place.

I would have no hesitation in recommending The Waverly Care Home and the staff to anyone.

My wife was accepted into The Waverley on the 16th of June 2024. Her dementia resulted in I was no longer able to care for her at home. At The Waverley her care is wonderful and she settled in and contented. I visit my wife mostly every day and the staff ensures her every need is met. The result is I am content that my wife is receiving the best care possible.

One of the hardest things in life was having to place Nan into a nursing home but seeing how fast she settled in was a great relief. Nan was loved by all staff who worked in the Waverley from carers, nurses cleaners, kitchen staff activities, maintenance and office staff she truly was in the best place. Even in the last stages of her life, all of the staff couldn't do enough for her and my family and we cannot thank you enough, you truly are the best.

My sister is cared for absolutely brilliantly. She can be difficult at times but they treat her with respect and know how to deal with her when she gets difficult.

On the whole we are very pleased with my husband's care. The care staff and care assistants are sensitive to his needs. The nurses always call the GP when needed. He is as comfortable as he can be here given his disabilities. One suggestion for in service training is to educate care assistants on the difference between dementia and severe stroke. My husband has a good measure of cognition though severely disabled in his 70s and has had a lot to come to terms with because his life was normal the day before it happened. The emotional trauma is difficult as is the paralysis.

A wonderful receptionist who knows me and greets me in a friendly manner. ALso well organised and nothing too much bother. Caring, well trained staff led by highly experience nurse manager, who is always available to listen and offer good advice.

My husband has Alzheimer's and Dementia, he is difficult, unpredictable and challenging. I was recommended The Waverley. I removed him from another home to be in The Waverley. The difference in care The Waverley is simply in a different class. My husband is always clean, the staff are plentiful, always watching the residents and at the first sign of distress or challenging behaviour, they are on hand. They intervene early, reassure him, distract him. He is settled and does not have unexplained bruising. Their wonderful entertainment staff keep residents active. I cannot praise them highly enough. Staff are plentiful, caring, friendly, professional, always on hand and I am always told about any issues (this was not the case in other homes). I feel I am listened to and supported, often in distressing situations. Other care homes may have fancy coffee cafes or pretty gardens but residents are never in them, here it is residents first, they have a nice coffee shop and nice gardens as well.

Collette be proud of your team; you all do an amazing job in exceedingly demanding situations. I will say thank you even though it does not fully represent my gratitude.

The daycare staff who look after and care for my mother-in-law, are so caring and loving, they really do care for every individual patient. They all are so compassionate and empathetic.

Mum was moved to the Waverley Care Centre on 17th March 2020 from the hospital as she had several bad falls in a matter of weeks. I had already been in discussion with Social Services about moving her to Scotland to be near myself and my family. I had been looking at care homes in Scotland for mum when Covid happened and she had to be moved from the hospital straight away. I then did not see my mother for about 8 months and only spoke to her on social media (which was a blessing) but it was obvious from the start that my mother was in a good place and was being well looked after. She was happy and always told me how lovely the staff were and how well she was being looked after. I was always kept informed about everything to do with her care and despite having Alzheimer's disease and other health problems which would have caused her pain seemed to thrive there. No words could ever express how thankful and grateful I am for the wonderful staff who work there.