The Waverley Care Centre

122-124 Plymouth Road, Penarth CF64 5DN
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9.0 28 Reviews
  • The Waverley Care Centre, Penarth
The Waverley Care Centre knows that little things make all the difference to their residence, from a smiling face in the morning, to a trip outside when the sun is shining, they are a home where they will go the extra mile to ensure the comfort and happiness of their residents.

The Waverley Care Centre can provide the care, the environment, the safety and the security to give you and your family peace of mind.

More significantly, the team has two decades of experience, knows what the journey into care feels like for loved ones, and approaches your difficulties as they would their own loved ones.

There is never a question the team will not try to answer or a query they will not address. Every worry or concern you have they will take as seriously as you do and work with you to find the best answer or outcome.
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Care Provided by The Waverley Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 129 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Nursing Care: from £1820
  • Self-Funded Nursing Dementia Care: from £1840
  • RESPITE Self-Funded Nursing Care: from £1925
  • RESPITE Self-Funded Nursing Dementia Care: from £1925

Please note that we do not accept persons who have been assessed as needing a Residential Home. We only provide Nursing Care at the Waverley. This could be General Nursing or Mental Health Nursing which includes Dementia.
Everyone, regardless of their payment status, will need to have FNC or funded nursing care component agreed with the local health authority before they can come to live at the Waverley.
If you are not aware of the category your loved one is, please ask the social worker or ward that you relative is currently residing on. Discharge liaison should be able to help you.
Please note, for Respite Care there is a minimum stay of 3 weeks.


All care is included in the fee other than,
Hairdressing
Chiropody
Clothing labels
Toiletries (You can supply or we can and send you the invoice)
Any expenses occurred on trips out (With your knowledge)
WiFi
TV's in own room


Please ask for Malen Alvarez (Home Manager) or Accounts Person Gill Irwin for information about fee rates

The price(s) shown are provided by the care home. Contact The Waverley Care Centre for full pricing details and T&Cs.

Contact The Waverley Care Centre to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you choose a care home based in Wales, you may be eligible for the Welsh NHS-funded nursing care contribution of at least £201.74 per week. This support is not reflected in the fee amount shown, and the actual contribution may be higher depending on the Local Health Board.

Contact The Waverley Care Centre to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Malen Alvarez (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 40+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2022
  • Number of floors: 3

Room Information

  • Single Rooms (123)
  • Couples/Companion Rooms (3)

Parking

  • Avoid Parking opposite the home as it impedes emergency vehicles. Car Park at front of Home. Car park at rear of Home.

The Waverley Care Centre Reviews (28)

9.0

The Waverley Care Centre has a Review Score of 9.0 (8.986) out of 10, based on 15 reviews in the last 2 years.
Over all time The Waverley Care Centre has 28 reviews.

Overall Experience
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Date Published
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Reviewer Connection to The Waverley Care Centre
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Total of 28, showing 1-20
Review from Dennis G (Brother of Resident) published on 18 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My review or any review is based on a snapshot of the daily life at the care home. I visit for 3 hrs/week. My sister is calm, looks happy and is presented to me in a clean + tidy, well fed, well dressed. My sister is unable to speak so observation in necessary. The staff are kind, helpful, patient,
welcoming. The building is clean, warm, well maintained, secure, accessible and well located. Heartily recommend.
Reply from Malen Alvarez, Registered Home Manager at The Waverley Care CentreThank you very much for taking the time to share your feedback and for your kind words.
We greatly appreciate your thoughtful comments and understand that any review reflects an individual's experience and observations during their visits. It is wonderful to hear that your sister appears happy, comfortable, well cared for, and presented in a clean and dignified manner whenever you visit.
Your recognition of our staff's kindness, patience, helpfulness, and welcoming approach means a great deal to us. We are also pleased that you find the home clean, warm, secure, accessible, and well maintained.
Thank you for your recommendation and for the trust you place in us to care for your sister. We will ensure that your feedback is shared with the team, who will be delighted to know that their hard work and dedication are appreciated.
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Review from L O (Daughter of Resident) published on 3 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I only have praise for the staff in the Waverley.
My father has the most wonderful care and friendship.
Also the staff are so caring and keep our family informed every step of the way with my father.
Reply from Malen Alvarez, Registered Home Manager at The Waverley Care CentreThank you so much for your kind words. We are delighted to hear that your father is receiving such wonderful care and support. Our staff work hard to provide not only excellent care but also friendship, compassion, and reassurance to residents and their families.
It means a great deal to know that you feel informed and supported throughout your father's journey with us. Your feedback will be shared with the team, who will be very grateful for your appreciation.
Many thanks for taking the time to share your experience.
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Review from Mathew W (Son of Resident) published on 19 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
It's hard to put into words how much the team at The Waverley Care Centre did for our family. Living over in Sydney, being thousands of miles away while my mum's health declined was incredibly tough. She had Corticobasal Syndrome, a complex form of dementia that required very specific care. The peace
of mind I had knowing she was being treated with such dignity and genuine heart in her final year was a huge weight off my shoulders.
When I finally got back to the UK to be with her in her final stages, I had my baby son with me. I was worried about bringing a little one into that environment, but the staff were amazing. They looked after us just as much as they looked after Mum, making us feel completely welcome and supported. Seeing firsthand the kindness they showed during those last days was deeply moving. Thank you to the whole team for making a very difficult time feel peaceful and respectful. We couldn't have asked for more.
Reply from Malen Alvarez, Registered Home Manager at The Waverley Care CentreThank you so much for your incredibly kind words. It means a great deal to the whole team to know that your mums final year with us brought comfort and peace to both her and your family during such a difficult time.
Caring for someone with Corticobasal Syndrome comes with many challenges, and it was a privilege to support your mum with the dignity, compassion, and respect she deserved. We also understand how hard it must have been being so far away in Sydney, and were glad we could provide some reassurance and support along the way.
It was lovely to welcome you and your baby son during those final days, and were so pleased you felt cared for and comfortable with us. Your words about the kindness and warmth shown by the team will mean so much to everyone here.
Thank you again for taking the time to share your experience. We are truly honoured to have been able to care for your mum and support your family.
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Review from William S (Husband of Resident) published on 3 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visit my wife every day and I've always been very pleased with the level of cleanliness of the lounges, the visitors' pod and my wife's room. The same goes for the level of care and attention shown by the staff to my wife and other residents. Particular praise should go to the Activity team for their
hard work and constant cheery interaction with residents and the activities they organise for them. I see for myself how much they brighten the residents' lives and how much genuine concern they show for them.
Reply from Malen Alvarez, Registered Home Manager at The Waverley Care CentreThank you so much for your kind and thoughtful feedback. Were delighted to hear that the cleanliness of the lounges, visitors pod, and your wifes room, along with the care and attention from our team, have met your expectations. Your special praise for our Activities team truly means a great deal, and were so pleased to know their hard work and cheerful dedication make such a positive difference to residents lives.
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Review from Colin S (Nephew of Resident) published on 9 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt has been a resident at The Waverley for over 8 years in the Sea Views section and during this time the care she has received has been outstanding. The attention she has received from nurses and carers has been excellent and it is very noticeable that they, and other staff, including cleaners,
maintenance staff, office staff, kitchen staff and the receptionist, are always cheerful and interested in the residents and visitors.
My aunt's room is spacious and always clean, as are all other areas, and the building always smells fresh. There is a good variety of food on offer.
I am very pleased that we chose The Waverley for my aunt when she needed nursing care and I would recommend The Waverley without reservation.
Reply from Malen Alvarez, Registered Home Manager at The Waverley Care CentreThank you so much for taking the time to share your lovely feedback about your aunt's experience at The Waverley. We are truly delighted to hear that she continue to meet such a high standard of care.
Your kind words about our nurses, carers, and the wider team - including housekeeping, maintenance, kitchen, office staff and reception - mean a great deal to us. Creating a warm, cheerful and supportive environment for our residents and their families is something we are very proud of, and it is wonderful to know this is so clearly felt.
We are also pleased that you are happy with your aunt's room, the cleanliness of the home, and the variety of food available. Thank you for recommending The Waverley without reservation; feedback like yours is incredibly rewarding for our whole team.
We are truly grateful for your trust and support over the years.
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Review from Christie W (Daughter of Resident) published on 10 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been a resident of the dementia unit of The Waverley since January 2025. The care she receives at Waverley is incredible. All the nurses and carers are kind, patient, nurturing and my mother's health and wellbeing are at the centre of everything they do. She feels very loved there.
Reply from Malen Alvarez, Registered Home Manager at The Waverley Care CentreThank you very much for sharing your positive review. We are delighted to hear about your experience. We remain committed to maintaining the kindness and quality of care for all entrusted to us. We will continue to take every measure necessary to ensure her safety and comfort. We truly appreciate your support.
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Review from Jeffery L (Husband of Resident) published on 4 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was very upset when the consultant stated my wife had to go to a nursing home. With hindsight, I was wrong. The care my wife Pauline, has received has been excellent. She is very content and settled. I am so glad The Waverly accepted her. The staff are very caring and the location is excellent.
Reply from Malen Alvarez, Registered Home Manager at The Waverley Care CentreThank you so much for your kind review. We are delighted to hear that you are pleased with the care Pauline is receiving and that we are meeting your expectations.
We are committed to continuing to provide Pauline with the best possible care, ensuring her comfort and safety. We will also focus on other areas where we can make further improvements to enhance her experience at The Waverley Care Centre.
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Review from Michael C (Husband of Resident) published on 29 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find the service given to my wife very good. Staff always available to answer any questions that I may have and they look after my wife with very good care, very pleased she is in a good home which looks after her.
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Review from A G (Sister of Resident) published on 27 August 2025 Submitted via Website • Report
Overall Experience 2.0 out of 5
My sister is currently in the Waverly and has been for over a year. Earlier this year she had an accident in that home which resulted in her being taken to hospital for treatment. Her injury was so severe that the hospital doctors did not expect her to live. However she did live and was returned to
the Waverly, When we enquired what had happened we were told that she had fallen causing her head to impact with something. We were never given the opportunity to question the six staff members who were in the room when she fell and never received an apology. I do not consider this to be correct and since then it has been hushed up. I wish my sister had never gone to that place.
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Review from William B (Husband of Resident) published on 21 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife has been in the care of the Waverly Care Home for the last 6 years. They have looked after my wife very efficiently, they have been very caring, very clean and have been very good. The staff have been very polite and if i have asked any question they have explained everything very clear.
I
would have no hesitation in recommending The Waverly Care Home and the staff to anyone.
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Review from Chrystopher W (Wife of Resident) published on 2 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife was accepted into The Waverley on the 16th of June 2024. Her dementia resulted in I was no longer able to care for her at home. At The Waverley her care is wonderful and she settled in and contented. I visit my wife mostly every day and the staff ensures her every need is met. The result is
I am content that my wife is receiving the best care possible.
Reply from julie davies, home manager at The Waverley Care CentreMany thanks for your kind words about my team, I am very fortunate and reassured on a daily basis that our residents are contented, comfortable and well cared for. Thanks again.
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Review from Laura P (Granddaughter of Resident) published on 27 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
One of the hardest things in life was having to place Nan into a nursing home but seeing how fast she settled in was a great relief. Nan was loved by all staff who worked in the Waverley from carers, nurses cleaners, kitchen staff activities, maintenance and office staff she truly was in the best place.
Even in the last stages of her life, all of the staff couldn't do enough for her and my family and we cannot thank you enough, you truly are the best.
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Review from J G (Sister of Resident) published on 2 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister is cared for absolutely brilliantly. She can be difficult at times but they treat her with respect and know how to deal with her when she gets difficult.
Reply from Julie Davies, home manager at The Waverley Care CentreMany thanks for your kind review, we aim to ensure that all staff are trained in how to respond to individuals in any area of our care home. Kind regards.
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Review from A J (Wife of Resident) published on 20 August 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
On the whole we are very pleased with my husband's care. The care staff and care assistants are sensitive to his needs. The nurses always call the GP when needed. He is as comfortable as he can be here given his disabilities. One suggestion for in service training is to educate care assistants on the
difference between dementia and severe stroke. My husband has a good measure of cognition though severely disabled in his 70s and has had a lot to come to terms with because his life was normal the day before it happened. The emotional trauma is difficult as is the paralysis.
Reply from julie davies, Manager at The Waverley Care CentreThank You for your review of our service. It is important to us that we grow and develop as a team so feedback is welcomed in order for us to do that. It is our continued privilege to care for and support him in all aspects of his health and social wellbeing.
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Review from H W (Relative of Resident) published on 8 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A wonderful receptionist who knows me and greets me in a friendly manner. ALso well organised and nothing too much bother. Caring, well trained staff led by highly experience nurse manager, who is always available to listen and offer good advice.
Reply from julie davies, home manager at The Waverley Care CentreMany thanks for this kind review, your words are much appreciated.
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Review from Julia R (Wife of Resident) published on 14 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has Alzheimer's and Dementia, he is difficult, unpredictable and challenging. I was recommended The Waverley. I removed him from another home to be in The Waverley. The difference in care The Waverley is simply in a different class. My husband is always clean, the staff are plentiful, always
watching the residents and at the first sign of distress or challenging behaviour, they are on hand. They intervene early, reassure him, distract him. He is settled and does not have unexplained bruising. Their wonderful entertainment staff keep residents active. I cannot praise them highly enough. Staff are plentiful, caring, friendly, professional, always on hand and I am always told about any issues (this was not the case in other homes). I feel I am listened to and supported, often in distressing situations. Other care homes may have fancy coffee cafes or pretty gardens but residents are never in them, here it is residents first, they have a nice coffee shop and nice gardens as well.
Reply from Collette Woolford, Manager at The Waverley Care CentreOn behalf of the home manager and the team, thank you so much for these kind words and support as always for our team.
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Review from Julian H (Son of Resident) published on 14 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad was transferred to the Waverley Care Centre, the end of July 2023. After spending 10 weeks in hospital after a bad fall. Dad has two forms of dementia.
The hardest thing I have ever done was admitting I could no longer provide the care he required and trusting strangers to look after him.
The
first weeks were so difficult for me as he took a while to settle/adjust. Moving forward to May 2024. Yes, Dad has deteriorated as we all know dementia is cruel. My dad is at the content stage of this dreadful disease.
Thank you, falls short. The manager and her team (too many to name) have made the last few months and I hope many more. A total pleasure for Dad, nothing has ever been too much. Transparency all the way, always kept up to date 24/7.
Collette be proud of your team; you all do an amazing job in exceedingly demanding situations. I will say thank you even though it does not fully represent my gratitude.
Reply from Collette Woolford, Manager at The Waverley Care CentreThank you for your kind and considerate views. On behalf of the Home Manager and the whole team thank you so much.
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Review from David R (Son-in-law of Resident) published on 13 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Waverely Care Home already came highly recommended before we chose the home for my wife's mother. My mother-in-law had been a patient within the healthcare system during Covid- 19 pandemic.
Her physical condition had deteriorated together with her mental health; which is a very complicated Alzheimer's
presentation.
All the staff have been exceptional, the care has been second to none. The terrible bed sores that were present in hospital were treated and have disappeared. The psychiatric care is very thorough, the staff have a very detailed knowledge of conditions beyond which I have experienced in the NHS, surprisingly. We have regular updates and if we wish to talk to someone about 'anything' we can.
The activities for the patient are really good, they engage everyone, inclusivity is amazing.
The daycare staff who look after and care for my mother-in-law, are so caring and loving, they really do care for every individual patient. They all are so compassionate and empathetic.
Reply from Collette Woolford, Dementia Manager at The Waverley Care CentreThank You for your lovely review of The Waverley and our dementia services. We are committed to providing the highest standard of nursing care possible. Thank you for your ongoing support.
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Review from Andrena B (Daughter of Resident) published on 12 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was moved to the Waverley Care Centre on 17th March 2020 from the hospital as she had several bad falls in a matter of weeks. I had already been in discussion with Social Services about moving her to Scotland to be near myself and my family. I had been looking at care homes in Scotland for mum when
Covid happened and she had to be moved from the hospital straight away. I then did not see my mother for about 8 months and only spoke to her on social media (which was a blessing) but it was obvious from the start that my mother was in a good place and was being well looked after. She was happy and always told me how lovely the staff were and how well she was being looked after. I was always kept informed about everything to do with her care and despite having Alzheimer's disease and other health problems which would have caused her pain seemed to thrive there. No words could ever express how thankful and grateful I am for the wonderful staff who work there.
Reply from Collette Woolford, Dementia Manager at The Waverley Care CentreIt was a difficult time for everyone. Covid did take its toll on many people in different ways. The Home Manager, myself and the whole team on the unit thank you for your kind words, balanced view and support shown to us also.
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Review from Gaynor D (Daughter of Resident) published on 27 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was moved to Waverly after being in the hospital for some time due to covid lockdown, mum was diagnosed with Alzheimer’s in 2011 but sadly the last three years really affected her badly lockdown in the hospital had a big effect on that, but when mum was transferred to the Waverly we quite often
saw a happy smile on her face, the staff are all so caring just the small things like ensuring her clothes were matching, her hair brushed and even her nails painted showed us that the staff genuinely cared for her. Mum went from being a bag of bones to looking healthy where she was obviously helped to be fed, loosing a loved one to dementia is awful, but knowing they have caring people taking care of them really helps, so thank you guys we really are truly grateful.
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Current Review Score: 9.0 (8.986)

Overview of Review Score

The Review Score of 9.0 (8.986) out of 10 for The Waverley Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.4 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.593 for The Waverley Care Centre is calculated as follows: ( (122 Excellents x 5) + (42 Goods x 4) + (9 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 177 Ratings = 4.593
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.393 Points relating to the number of positive Reviews for The Waverley Care Centre is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 = 3.85
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 129 registered maximum number of service users is 25.8. 14 Positive Reviews ÷ 25.8 = 0.543
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales (CIW) Rating

Date: 28 Apr 2026
Well-being
Good
Care and Support
Good
Environment
Good
Leadership and Management
Good
Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

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Frequently Asked Questions about The Waverley Care Centre

What types of Care is The Waverley Care Centre registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment & Alcohol / Drug Misuse are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does The Waverley Care Centre have?

There are 123 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at The Waverley Care Centre?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is The Waverley Care Centre to the centre of Penarth?

0.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Waverley Care Centre to verify any information. View our terms and conditions. The Waverley Care Centre has an Enhanced Service - more info.