Submit a Review for Alexandra House
Havelock Terrace, Gateshead, NE8 1QU
View full details of Alexandra HouseLatest Reviews for Alexandra House
08 June 2026
Much better since last management. Looks and smells so much better. Staff seem happier and lots more going on. Planned events, hairdressers at work. Different atmosphere, great work!
11 May 2026
Alexandra House is a friendly and professional care home.
Staff are always welcoming and helpful. Nothing is an inconvenience to them. They are up to date on my dad's care, or will find another colleague who can give me more information.
Safe and caring environment, I feel at ease that my dad is
here 24 hours a day.
11 May 2026
My grandma is very well looked after in the home, staff treat her very well and can see they treat her well and with respect. Staff are very welcoming to family, the home is clean and tidy and has everything residents need.
01 May 2026
My mam has never been in nursing home before. I have looked after my mam for years. Mam coming into Alexander House has been amazing. All carers and senior staff have been wonderful. Me and family are happy to have mam in care home. I would like to thank the management as well for their help and
support.
16 March 2026
I find the staff very helpful and considerate to my cousins needs. And very friendly to me personally. I'm very happy that she is cared for.
16 March 2026
I feel that the staff we come into contact with my aunties care is welcoming, friendly and willing to listen to any questions we have. Alexandra House is a home from home environment and nothing is too much for the staff to assist. Some things could be improved on i.e.. pictures on the wall,
activities. In all this home is good.
26 February 2026
My aunt has been in Alexandra House for approx 4 months & I cannot fault anything about it. In fact, they all go above and beyond. The care has been given to the highest possible standard, excellent interactions between staff and residents, and always treat with the utmost respect, following
guidelines.
Food is always different. The rooms, facilities and dining room are spotless, and everyone is friendly. Would highly recommend.
The management, team leaders and staff work tirelessly around the clock.
26 February 2026
Alexander House is so warm and welcoming, the staff are amazing, they all go above and beyond to help my mum and our family. In our opinion, my mum is receiving the best care ever, and we appreciate everything they are doing.
13 February 2026
I visited unexpectedly yesterday and found my mother clean, tidy and comfortable. She has been bed patient for some time, and has been cared for very well, with no issues with skin or sores. My mother is an end of life patient, so to find her so at ease is a great comfort because of my job. I find
myself frequently in care homes and find Alexandra House both caring and aware of both residents and visitors, 10/10 every visit.
13 November 2025
Very good, leaving has nothing to do with Alexandra House. The reason is that another care home is closer to our home.
19 August 2025
The management and staff are so wonderful, they work so hard to create a comfortable 'home from home' environment for residents. Staff are always pleasant and welcoming to visitors and happy to help. The Home is beautifully decorated, modern, bright and clean. They manage complex care needs and
facilitate all. We would definitely recommend this care home. We can't thank them enough for all their love, care and support to us all, we will miss them.
18 June 2025
I visit the home frequently I have always found the staff to be friendly and welcoming they always make time to answer any questions I may have it is always clean and tidy.
15 January 2025
It is excellent, staff are very friendly, happy and fun-loving. Everyone speaks all of the time, always friendly. It's just great.
09 October 2024
The staff at Alexandra House are fantastic. Nothing is too much trouble for them and they care about the residents. They are always smiling and cheerful and they have made such a difference for us, knowing my father-in-law is cared for in between our visits.
05 March 2024
Come to visit my cousin. The home is lovely, clean and staff really caring and pleasant when we come in.
My cousin is looked after really well, her skin is really smooth and soft. Her hair is tidy, her nails are lovely. The staff say she eats well. Can't complain about anything. Lovely home.
07 July 2023
Dad went into this care home and assessment and has now been made permanent, really hard decision but the staff and manager have been brilliant, two carers have been fantastic with my dad's care and have listened and acted on any of my concerns straight away. One staff member is just fantastic and
has a lovely relationship with my dad as does two others. I sleep so much easier knowing he is well looked after by brilliant staff and a manager who listens and acts quickly.
24 November 2022
Having been wary of my mother going into a home I have been delighted with how she is settled. The management and staff are amazing. There is nowhere else I would rather have my Mam placed.
15 November 2022
We feel like my parents are being well-cared for. The staff go out of their way to accommodate their needs while making them feel safe and secure.
11 November 2022
We were very impressed with Alexandra House when my mother came here in 2020.
We moved my aunt (her older sister) here last year.
My aunt has benefited considerably from this move.
11 November 2022
My mam alwats compliments how friendly and helpful staff are.
It would appear staff create time to talk to my mam, which she really appreciates. In addition, staff always seem to go beyond their role in terms of bringing in DVDs and getting the occasion present for my mam.
I feel Mam is well
looked after by all.
Latest Reviews for Alexandra House
08 June 2026
Much better since last management. Looks and smells so much better. Staff seem happier and lots more going on. Planned events, hairdressers at work. Different atmosphere, great work!
11 May 2026
Alexandra House is a friendly and professional care home.
Staff are always welcoming and helpful. Nothing is an inconvenience to them. They are up to date on my dad's care, or will find another colleague who can give me more information.
Safe and caring environment, I feel at ease that my dad is
here 24 hours a day.
11 May 2026
My grandma is very well looked after in the home, staff treat her very well and can see they treat her well and with respect. Staff are very welcoming to family, the home is clean and tidy and has everything residents need.
01 May 2026
My mam has never been in nursing home before. I have looked after my mam for years. Mam coming into Alexander House has been amazing. All carers and senior staff have been wonderful. Me and family are happy to have mam in care home. I would like to thank the management as well for their help and
support.
16 March 2026
I find the staff very helpful and considerate to my cousins needs. And very friendly to me personally. I'm very happy that she is cared for.
16 March 2026
I feel that the staff we come into contact with my aunties care is welcoming, friendly and willing to listen to any questions we have. Alexandra House is a home from home environment and nothing is too much for the staff to assist. Some things could be improved on i.e.. pictures on the wall,
activities. In all this home is good.
26 February 2026
My aunt has been in Alexandra House for approx 4 months & I cannot fault anything about it. In fact, they all go above and beyond. The care has been given to the highest possible standard, excellent interactions between staff and residents, and always treat with the utmost respect, following
guidelines.
Food is always different. The rooms, facilities and dining room are spotless, and everyone is friendly. Would highly recommend.
The management, team leaders and staff work tirelessly around the clock.
26 February 2026
Alexander House is so warm and welcoming, the staff are amazing, they all go above and beyond to help my mum and our family. In our opinion, my mum is receiving the best care ever, and we appreciate everything they are doing.
13 February 2026
I visited unexpectedly yesterday and found my mother clean, tidy and comfortable. She has been bed patient for some time, and has been cared for very well, with no issues with skin or sores. My mother is an end of life patient, so to find her so at ease is a great comfort because of my job. I find
myself frequently in care homes and find Alexandra House both caring and aware of both residents and visitors, 10/10 every visit.
13 November 2025
Very good, leaving has nothing to do with Alexandra House. The reason is that another care home is closer to our home.
19 August 2025
The management and staff are so wonderful, they work so hard to create a comfortable 'home from home' environment for residents. Staff are always pleasant and welcoming to visitors and happy to help. The Home is beautifully decorated, modern, bright and clean. They manage complex care needs and
facilitate all. We would definitely recommend this care home. We can't thank them enough for all their love, care and support to us all, we will miss them.
18 June 2025
I visit the home frequently I have always found the staff to be friendly and welcoming they always make time to answer any questions I may have it is always clean and tidy.
15 January 2025
It is excellent, staff are very friendly, happy and fun-loving. Everyone speaks all of the time, always friendly. It's just great.
09 October 2024
The staff at Alexandra House are fantastic. Nothing is too much trouble for them and they care about the residents. They are always smiling and cheerful and they have made such a difference for us, knowing my father-in-law is cared for in between our visits.
05 March 2024
Come to visit my cousin. The home is lovely, clean and staff really caring and pleasant when we come in.
My cousin is looked after really well, her skin is really smooth and soft. Her hair is tidy, her nails are lovely. The staff say she eats well. Can't complain about anything. Lovely home.
07 July 2023
Dad went into this care home and assessment and has now been made permanent, really hard decision but the staff and manager have been brilliant, two carers have been fantastic with my dad's care and have listened and acted on any of my concerns straight away. One staff member is just fantastic and
has a lovely relationship with my dad as does two others. I sleep so much easier knowing he is well looked after by brilliant staff and a manager who listens and acts quickly.
24 November 2022
Having been wary of my mother going into a home I have been delighted with how she is settled. The management and staff are amazing. There is nowhere else I would rather have my Mam placed.
15 November 2022
We feel like my parents are being well-cared for. The staff go out of their way to accommodate their needs while making them feel safe and secure.
11 November 2022
We were very impressed with Alexandra House when my mother came here in 2020.
We moved my aunt (her older sister) here last year.
My aunt has benefited considerably from this move.
11 November 2022
My mam alwats compliments how friendly and helpful staff are.
It would appear staff create time to talk to my mam, which she really appreciates. In addition, staff always seem to go beyond their role in terms of bringing in DVDs and getting the occasion present for my mam.
I feel Mam is well
looked after by all.