Alexandra House, Gateshead, Tyne & Wear
Alexandra House, Gateshead, Tyne & Wear
Alexandra House, Gateshead, Tyne & Wear

Alexandra House care home is situated close to Saltwell Park, a Victorian park in Gateshead.

They have worked very hard to create an atmosphere that is warm and welcoming, and go that extra mile to make sure that it is not just residents who are supported and involved within the care home, but their families as well.

Key workers are assigned to each resident as someone they can go to at any time for support or information.

Alexandra House has a bespoke dementia unit which offers support and care tailored for those at the home who are living with dementia. It is highly valued by residents’ families and Alexandra House is very proud of this facility.

When the weather is nice, residents are encouraged to enjoy the home’s excellent garden facilities.

Group: Akari Care Ltd

Person in charge: Marie Bainbridge (Home Manager)

Local Authority / Social Services: Gateshead Metropolitan Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 40 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Bipolar/Manic Depression • Cancer Care • Challenging Behaviour • Epilepsy • Hearing Impairment & Deafness • Parkinson's Disease

Admission Information: Ages 60+.

Single Rooms: 40

Rooms with ensuite WC: 40

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Lift • Wheelchair access • Gardens for residents • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Alexandra House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.6 Alexandra House has a Review Score of 9.6 (9.578)

The Review Score of 9.6 (maximum of 10) for Alexandra House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 16 Reviews over all time. This Average Rating is also the rating value for Alexandra House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 10 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.578 for Alexandra House is calculated as follows: ( (119 Excellents x 5) + (66 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 192 Ratings = 4.578

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Alexandra House is based on 10 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8 positive Reviews (40 registered maximum number of service users ÷ 5). 10 Reviews ÷ 8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    11
  • Good
    5
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Alexandra House?

  • Extremely LIKELY
    11
  • Likely
    5
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Alexandra House

  • Daughter of Resident/Service User
    3
  • Daughter-in-law of Resident/Service User
    3
  • Son of Resident/Service User
    3
  • Niece of Resident/Service User
    2
  • Friend of Resident/Service User
    1
  • more

Alexandra House is a very welcoming and caring environment. The staff are fantastic and always go the extra mile. Nothing is too much trouble. My dad is very well looked after and he is very happy and content. The food is excellent with plenty of choice and everywhere is spotless. All visitors are made to feel part of the family and I couldn't wish for a better home for Dad.

How likely would you be to recommend Alexandra House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I am very pleased with the care my nana receives. The carers are very good with her and the home is well managed. Her personal needs seem well catered for. She seemed happy and content today.

How likely would you be to recommend Alexandra House? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Excellent

I went to visit my mam today and she was happy and content the carers were all around her as I came out of the lift having a laugh and making sure she was alright.
I am very happy with the care my mam gets at Alexandra House, her dementia is getting worse but the carers are very patient and caring with her.

How likely would you be to recommend Alexandra House? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Alexandra House is a safe place to live in. The staff are very friendly and helpful. They treat the residents with respect. The rooms are very comfortable and clean. The food is at a good standard compared to a lot of care homes. My father was in the home for 4 years and past away peacefully, aged 90. Thanks very much for the help and support.

How likely would you be to recommend Alexandra House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Happy with the care home, very helpful staff. I've been here for over 2 years and enjoy it. The food and drink is good however the activities/entertainment could be improved. Thank you.

How likely would you be to recommend Alexandra House? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Poor

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I have found Alexandra House very friendly. Staff are accommodating where possible. Staff are also supportive in some difficult circumstances.

How likely would you be to recommend Alexandra House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mam has dementia. The staff at Alexandra House are very kind to her. She is very well cared for, they treat her and all the residents with respect. They have a lot of patience.
All care workers deserve a huge pat on the back and a pay rise.
Thank you very much.

How likely would you be to recommend Alexandra House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My Aunt was admitted to Alexandra House after being hospitalised due to a fall and increasing dementia symptoms. Since being there, she is a different person, she is happy, healthy and very well cared for. Nothing is too much trouble for the manager and her staff who are all friendly, helpful and caring, to us as a family as well as to my aunt. The home has a very relaxed, peaceful atmosphere and I would not hesitate to recommend Alexandra House to anyone seeking a place in care. It truly is a 'home from home.'

How likely would you be to recommend Alexandra House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Staff did all they could to keep my husband clean and tidy. Unfortunately, he became very difficult and their task became harder. Consequently, he was often unclean, which was not pleasant. It has now been agreed that he needs to be transferred to a nursing home. I would like to thank the management and staff for trying very hard in a difficult situation.

How likely would you be to recommend Alexandra House? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Mum and dad are social care residents in Alexandra House.
Communication with caring and responsive management and staff has been excellent and of particular value and comfort to the family. Occasional issues and minor difficulties have been addressed and resolved in a positive and overall very satisfactory manner.
Family input is welcomed and incorporated into my parents' care plan. Visits are encouraged and supported.
Health crises which inevitably arise have been dealt with professionally and efficiently utilising the relevant health professionals.
Given their circumstances, my parents are happy, well cared for and secure and I take comfort in that knowledge.
There are many good care homes but it is the extras, like special occasion activities and celebrations and also the staff's extra effort that makes the difference and enhances their quality of life.
Circumstances can and do change but they are kept under regular review for their benefit in an open and positive manner.

How likely would you be to recommend Alexandra House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

On 3/5/16 a celebration was held at the above home for my friends 100th birthday. The day was a great success punctuated by photographers, the Lord Mayor and Consort of Gateshead and a singer. All of the staff worked to provide a beautiful buffet, a decorated room and suitable 100th cake. The staff are always attentive, friendly and obviously enjoy their work/roles at all times. The home is clean, tidy and the residents rooms are cosy and personal.

How likely would you be to recommend Alexandra House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I found the care home to be pleasant and the carers themselves seem to have become genuinely fond of my mum during her brief stay at Alexandra House.

How likely would you be to recommend Alexandra House? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mother-in-law has been in Akari care for nearly four years, I try at least to see her two to three days a week. I work full time so when I'm not there the staff do everything possible to help. I feel sometimes they need more staff to help them. I have no problems leaving her there as I know she is well looked after.

How likely would you be to recommend Alexandra House? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

I have been visiting Alexandra House for almost a year as a volunteer reader, however I have been aware of the quality of care for many years as a number of relatives of friends have been residents in the past.

The quality of care that I have observed is consistently very good and the impression is very homely and relaxed.

Having visited many care homes in connection with volunteer work it is noticeable that Alexandra House has an excellent standard of cleanliness and care.

The residents that I have met have never once complained about their care or any of the staff. All the members of staff I have met are genuinely friendly, helpful and kind to the residents.

I do not have knowledge of individual rooms, food, facilities or value for money as our activities take place in communal areas however in order to complete the survey I have marked these as good based on comments from residents.

How likely would you be to recommend Alexandra House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I am overcome with gratitude to the staff of Alexandra House. I never imagined a care home could be this good. My husband and I are over the moon with the level of care provided to my mother-in-law who suffers from dementia and now has mobility issues as well. My mother-in-law is clearly very happy there, activities e.g. music and dancing is provided, visitors are allowed any time of day 24/7. All the staff, including the cleaning staff, the cooks, etc. make us feel welcome and it's like a big, caring family. We're kept posted on my mother-in-law's status, we're alerted to issues as and when they arrive. All the effort has been removed from our shoulders, which is such a relief after years of providing the care ourselves. The home may not be shiny and new, but it is clean and definitely designed for purpose. Good colours, good differentiation between rooms, etc. There are break rooms where we can take my mother-in-law for a cuppa. Her brother comes in with his dog which she loves. Record keeping of visits and sundry expenses are well maintained. Honestly, I can't fault the place for anything. We were able to provide my mother-in-law with a double bed and decorate the room for her as well, so it feels homey.

How likely would you be to recommend Alexandra House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My Aunt was a resident in Alexandra house for over a year, she moved in when her Dementia was effecting her safety in her home.

We couldn't have made a better choice. The Manager and all of her staff bent over backwards for my Aunt throughout her whole stay, nothing was ever a problem, she was made welcome from the very second we arrived. They catered to her diet excellently, providing her with meals "she was used to" the food was excellent! the emotional support she received was outstanding! especially on days when I wasn't available due to family and work commitments, I never had to worry about her when she lived there unlike the constant worry before, I was kept informed about everything.

The staff took her out and about whenever she wanted to leave the home, to go shopping or to the library, there are no complaints I can make and when she passed away they were all so supportive the staff even came to the funeral even those on their day off, they made her final months comfortable and fulfilling which is more than I could have done by myself,

We did check out other homes but I highly recommend that this is the home to select the staff are excellent and actually really care about their residents, I know my Aunt loved it there and we couldn't have hoped for more,

How likely would you be to recommend Alexandra House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

February 2016

Top 20 Large Care Home Groups 2016

Recipient: Akari Care Ltd

Date: Monday 15 Feb 2016

more details

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Alexandra House