Alexandra House

My husband and I were visiting my sister who is resident at Alexandra House. It was our first visit as we were attending the funeral of my eldest sister. We were very pleasantly surprised at the manner and the way all the staff handled everything. We found the home to be in excellent condition and in general good appearance. We only hope when the time comes, we will be looked after as well. We can say no more than all the staff seemed to be brilliant and dedicated.

My mother is extremely happy at Alexandra House always happy with the food, always praises the staff. We find the staff very helpful and always willing to lend a hand when we ask them, the manager comes to see us to make sure mam has got everything she needs. I found Alexandra House to be home from home and that's a good thing as I can take the great-grandchildren in to see mam and the staff will make you feel at home. I like the way Alexandra House has the staff on hand and not sitting in an office out the way so you can always find someone if you need them, we are very pleased with the way it is run keep it up and well done to you all you should be very proud of all who work at Alexandra House.

The staff are all very professional, kind and caring. They have made my father feel so welcome that he now refers to Alexandra House as home. They are also very friendly toward our whole family. Nothing is too much trouble.

A home from home with 24 hour care by staff who give 110% commitment to their roles. Friendly atmosphere with lots of activities suited for all kinds of residents. Even a resident cat. Early days, but so far very impressed by all I've witnessed.

I cannot compliment this care home with any higher regard that I have at this time. The management and staff are absolutely first class at all they do, with their love and care for everyone including visitors, I think the example is set by the management. Myself and family hold this whole team in great love and respect.

I would highly recommend this home.

My Dad became a resident of Alexandra House in October 2017 and since his first night, my family and I have peace of mind knowing he is well looked after and as happy as he can be with the aggressive Dementia condition he has. The home is very secure, the staff know us all and there’s always someone nearby keeping watch. The hallways are brightly decorated and it’s easy to see how it captures the interest of my Dad and the others on his floor. The staff have such a lovely way with all the residents and seem to treat them like their own family. They involve them in many activities, hold charity events, raffles and throw parties which we’ve been amazed to find my Dad has enjoyed. Staff are always on hand if you need to talk or have any questions and we’ve found them all to be very understanding, genuinely caring about residents and the families who visit. Having not even known this care home existed until we started looking, we couldn’t have hoped for a better place for my Dad to live.

My mother-in-law is on end of life care, she is pain-free and comfortable. Nursing care is second to none. They treat her with dignity and care. I could not wish for better care for my mother-in-law, kindness, patience and understanding. Thank you all.

My father's health has very much improved since coming into Alexandra as an emergency in August. The staff have been very helpful, supportive and have taken the time to listen to any small concerns I may have had. My Dad refers to his room as his house, which is very nice to hear. Thank you to all the staff who do a great job and as a carer myself, are underpaid for the work they do.

Alexandra House is a very welcoming and caring environment. The staff are fantastic and always go the extra mile. Nothing is too much trouble. My dad is very well looked after and he is very happy and content. The food is excellent with plenty of choice and everywhere is spotless. All visitors are made to feel part of the family and I couldn't wish for a better home for Dad.

I am very pleased with the care my nana receives. The carers are very good with her and the home is well managed. Her personal needs seem well catered for. She seemed happy and content today.

I am very happy with the care my mam gets at Alexandra House, her dementia is getting worse but the carers are very patient and caring with her.

Alexandra House is a safe place to live in. The staff are very friendly and helpful. They treat the residents with respect. The rooms are very comfortable and clean. The food is at a good standard compared to a lot of care homes. My father was in the home for 4 years and past away peacefully, aged 90. Thanks very much for the help and support.

Happy with the care home, very helpful staff. I've been here for over 2 years and enjoy it. The food and drink is good however the activities/entertainment could be improved. Thank you.

Thank you very much.

I have found Alexandra House very friendly. Staff are accommodating where possible. Staff are also supportive in some difficult circumstances.

My Aunt was admitted to Alexandra House after being hospitalised due to a fall and increasing dementia symptoms. Since being there, she is a different person, she is happy, healthy and very well cared for. Nothing is too much trouble for the manager and her staff who are all friendly, helpful and caring, to us as a family as well as to my aunt. The home has a very relaxed, peaceful atmosphere and I would not hesitate to recommend Alexandra House to anyone seeking a place in care. It truly is a 'home from home.'

Circumstances can and do change but they are kept under regular review for their benefit in an open and positive manner.

Staff did all they could to keep my husband clean and tidy. Unfortunately, he became very difficult and their task became harder. Consequently, he was often unclean, which was not pleasant. It has now been agreed that he needs to be transferred to a nursing home. I would like to thank the management and staff for trying very hard in a difficult situation.

On 3/5/16 a celebration was held at the above home for my friends 100th birthday. The day was a great success punctuated by photographers, the Lord Mayor and Consort of Gateshead and a singer. All of the staff worked to provide a beautiful buffet, a decorated room and suitable 100th cake. The staff are always attentive, friendly and obviously enjoy their work/roles at all times. The home is clean, tidy and the residents rooms are cosy and personal.