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They have worked very hard to create an atmosphere that is warm and welcoming, and go that extra mile to make sure that it is not just residents who are supported and involved within the care home, but their families as well.
Key workers are assigned to each resident as someone they can go to at any...
Care Provided by Alexandra House
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 40 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Lift
- Wheelchair Access
- Gardens
- Television point in own room
- Residents Internet Access
Funding & Fees
Contact Alexandra House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Akari Care Ltd
- Private Owned
Person in charge
- Jo Sweeney(Regional Support Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 60+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (40)
Alexandra House Reviews (83)
Alexandra House has a Review Score of 9.7 (9.707) out of 10, based on 16 reviews in the last 2 years.
Over all time Alexandra House has 83 reviews.
The staff are all very professional, kind and caring. They have made my father feel so welcome that he now refers to Alexandra House as home. They are also very friendly toward our whole family. Nothing is too much trouble.
A home from home with 24 hour care by staff who give 110% commitment to their roles. Friendly atmosphere with lots of activities suited for all kinds of residents. Even a resident cat. Early days, but so far very impressed by all I've witnessed.
I cannot compliment this care home with any higher regard that I have at this time. The management and staff are absolutely first class at all they do, with their love and care for everyone including visitors, I think the example is set by the management. Myself and family hold this whole team in great love and respect.
Unfortunately for medical reasons, our mum has not had the opportunity to reside at Alexandra House, but the help, reassurance and support we received from the manager needs to be highlighted as exceptional and very professional.
On entering this care home we instantly got the feeling of warmth and friendliness. It's bright and inviting and all staff were very attentive to the residents.
I would highly recommend this home.
My Dad became a resident of Alexandra House in October 2017 and since his first night, my family and I have peace of mind knowing he is well looked after and as happy as he can be with the aggressive Dementia condition he has. The home is very secure, the staff know us all and there’s always someone nearby keeping watch. The hallways are brightly decorated and it’s easy to see how it captures the interest of my Dad and the others on his floor. The staff have such a lovely way with all the residents and seem to treat them like their own family. They involve them in many activities, hold charity events, raffles and throw parties which we’ve been amazed to find my Dad has enjoyed. Staff are always on hand if you need to talk or have any questions and we’ve found them all to be very understanding, genuinely caring about residents and the families who visit. Having not even known this care home existed until we started looking, we couldn’t have hoped for a better place for my Dad to live.
My mother-in-law is on end of life care, she is pain-free and comfortable. Nursing care is second to none. They treat her with dignity and care. I could not wish for better care for my mother-in-law, kindness, patience and understanding. Thank you all.
My father's health has very much improved since coming into Alexandra as an emergency in August. The staff have been very helpful, supportive and have taken the time to listen to any small concerns I may have had. My Dad refers to his room as his house, which is very nice to hear. Thank you to all the staff who do a great job and as a carer myself, are underpaid for the work they do.
Alexandra House is a very welcoming and caring environment. The staff are fantastic and always go the extra mile. Nothing is too much trouble. My dad is very well looked after and he is very happy and content. The food is excellent with plenty of choice and everywhere is spotless. All visitors are made to feel part of the family and I couldn't wish for a better home for Dad.
I am very pleased with the care my nana receives. The carers are very good with her and the home is well managed. Her personal needs seem well catered for. She seemed happy and content today.
I am very happy with the care my mam gets at Alexandra House, her dementia is getting worse but the carers are very patient and caring with her.
Alexandra House is a safe place to live in. The staff are very friendly and helpful. They treat the residents with respect. The rooms are very comfortable and clean. The food is at a good standard compared to a lot of care homes. My father was in the home for 4 years and past away peacefully, aged 90. Thanks very much for the help and support.
Happy with the care home, very helpful staff. I've been here for over 2 years and enjoy it. The food and drink is good however the activities/entertainment could be improved. Thank you.
All care workers deserve a huge pat on the back and a pay rise.
Thank you very much.
I have found Alexandra House very friendly. Staff are accommodating where possible. Staff are also supportive in some difficult circumstances.
My Aunt was admitted to Alexandra House after being hospitalised due to a fall and increasing dementia symptoms. Since being there, she is a different person, she is happy, healthy and very well cared for. Nothing is too much trouble for the manager and her staff who are all friendly, helpful and caring, to us as a family as well as to my aunt. The home has a very relaxed, peaceful atmosphere and I would not hesitate to recommend Alexandra House to anyone seeking a place in care. It truly is a 'home from home.'
Communication with caring and responsive management and staff has been excellent and of particular value and comfort to the family. Occasional issues and minor difficulties have been addressed and resolved in a positive and overall very satisfactory manner.
Family input is welcomed and incorporated into my parents' care plan. Visits are encouraged and supported.
Health crises which inevitably arise have been dealt with professionally and efficiently utilising the relevant health professionals.
Given their circumstances, my parents are happy, well cared for and secure and I take comfort in that knowledge.
There are many good care homes but it is the extras, like special occasion activities and celebrations and also the staff's extra effort that makes the difference and enhances their quality of life.
Circumstances can and do change but they are kept under regular review for their benefit in an open and positive manner.
Staff did all they could to keep my husband clean and tidy. Unfortunately, he became very difficult and their task became harder. Consequently, he was often unclean, which was not pleasant. It has now been agreed that he needs to be transferred to a nursing home. I would like to thank the management and staff for trying very hard in a difficult situation.
On 3/5/16 a celebration was held at the above home for my friends 100th birthday. The day was a great success punctuated by photographers, the Lord Mayor and Consort of Gateshead and a singer. All of the staff worked to provide a beautiful buffet, a decorated room and suitable 100th cake. The staff are always attentive, friendly and obviously enjoy their work/roles at all times. The home is clean, tidy and the residents rooms are cosy and personal.
I found the care home to be pleasant and the carers themselves seem to have become genuinely fond of my mum during her brief stay at Alexandra House.
My mother-in-law has been in Akari care for nearly four years, I try at least to see her two to three days a week. I work full time so when I'm not there the staff do everything possible to help. I feel sometimes they need more staff to help them. I have no problems leaving her there as I know she is well looked after.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 07 March 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Alexandra House.
There are no upcoming events for Alexandra House.
Awards / Recognitions (3)
- 15 Feb 2016Recipient: Alexandra House
- 15 Feb 2016Recipient: Akari Care Ltd
- 01 Feb 2015Recipient: Alexandra House
Meet the Team (0)
There are no Team Members posted yet.
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