Alexandra House

My mother received the best care possible whilst in Alexandra House, she was there for a year just after my dad passed away. She missed him terribly. The staff at Alexandra House made her feel very welcome and she mixed well with other residents, she did not feel lonely. She also talked about how good the food was and how comfortable her room was.

The home has a very welcoming atmosphere, and the small seating areas on the ground floor are more homely than the lager ones in some homes. The strength of Alexandra House has always been the staff, who at times went out of their way to make visitors feel welcome. I have always found them approachable and quick to respond to any worries I might have. My parents were happy there, and the weekly visits by a GP was also a plus.

I can't thank Alexandra House and the staff enough for the care they showed my father whilst he was there recently for a short respite period. Although we were not able to visit due to Covid restrictions myself and my family were happy in the knowledge that dad was being well looked after. It was never any trouble for the staff whenever we contacted to put us through to dad and arrange video calls with him and the staff kept us informed regularly of how dad was getting on and reassuring us that he was doing well. Once dad was back home the Manager took the time to call my mother just to see how dad was settling back home. I would not hesitate to use Alexandra House again in the future if and when required.

The level of care shown by the staff at Alexandra House has been excellent since my father was admitted there before Christmas. They focus on ensuring his safety and happiness. I have full confidence that they are providing him with the attention and care he needs. They also ensure that communication is very much a two-way process and won’t hesitate to contact me for more urgent and non-urgent reasons. I feel that they are also managing the current pandemic well in regards to the happiness and hygiene of all. I look forward to visiting Alexandra House when safe to do so.

As a son who has his mum in this particular care home for the last three years, I would like to pass the following comments:- although I’m not allowed to visit at this present time due to Covid when I did visit, every day, I found it pleasant and clean and the staff were very friendly, and now I find a new manager has been employed it seems to be even better. Congratulations to the manager and the staff is in order for all the help and care they provide to all the residents. My mum told me through WhatsApp what an enjoyable night she had on Saturday night where the residents had a movie night all provided by the manager and the team - popcorn and all. Anyway, thank you from the families of all the residents for all the care and support you all provide.

I think the home is welcoming and also clean. The staff are pleasant and also helpful. My husband has settled into the home really well. I am really pleased about that as it has put my mind at ease. The home seems to have plenty of things to do.

My aunt has Down's Syndrome and is back how she was 10 years ago, brilliant.

Every one of the staff is very friendly and knowledgeable. The management are very reassuring and this is very important when a member of your family has to be taken care of in a home. A friendly, happy atmosphere in the home and the different rest rooms are very good.

Very welcoming staff. The manageress is very reassuring and informative. Good atmosphere in the care home and the areas are very well decorated in a nice way with lots of butterflies etc. The home has plenty of windows so the residents can see the outside world and a nice garden which will be a nice change in the summer.

Within a few days, my sister was safely installed in her new home.

My dad was a resident here for just short of three years. He was well cared for and was treated with dignity and respect at all times. My family were always made very welcome and a cup of tea was always there for us when we needed it. There is a lovely family feel to this home and the staff became like our friends. Dad passed away peacefully here; the staff were fantastic to us that day. Thank you all for your kindness and support.

I can't praise this care home enough. My father was a patient from February to August and because of the standard of care he received, we had no hesitation to also place my mother-in-law there. The staff are so caring, not only to the patients but to the families, who are also going through a stressful time.

Cannot fault this care home.

Would definitely recommend Alexandra House.

My father was excellently treated and his wellbeing grew during the time he was at Alexandra House.

From the moment my father arrived at Alexandra House, he was treated to love and care by the hard-working staff. His dignity was always respected and they always enjoyed a laugh.

I knew this was where I wanted my mother to be on my very first visit to view the home.

Staff are the most important aspect for me and the staff are excellent here. My Mam is very well cared for, all members of staff are approachable. The atmosphere is more like a family than a business.

Most importantly, my Mam feels safe and has settled in very well. I have no regrets whatsoever about choosing this home to be my Mam's 'home'.

My husband is a different man since he went into a care home. When he was at home he never went out of the room. He now goes to the dining room for meals, eating better. As I said, he's a different person. My family and I are very pleased with Alexandra House.

My sister has only been in the home for a few weeks but from what I can see, the staff are very caring and management is very helpful and reassuring when I have been worried about anything.

Lovely, friendly, clean, comfortable and welcome home. Our friend was relaxed, well cared for and happy. Thak you!