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Alexandra House

Havelock Terrace, Gateshead, Tyne & Wear NE8 1QU
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Alexandra House, Gateshead
Alexandra House, Gateshead
Alexandra House, Gateshead

Alexandra House care home is situated close to Saltwell Park, a Victorian park in Gateshead.

They have worked very hard to create an atmosphere that is warm and welcoming, and go that extra mile to make sure that it is not just residents who are supported and involved within the care home, but their families as well.

Key workers are assigned to each resident as someone they can go to at any...  

Care Provided by Alexandra House

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Contact Alexandra House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Jo Sweeney(Regional Support Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (40)

Alexandra House Reviews (83)

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9.7

Alexandra House has a Review Score of 9.7 (9.707) out of 10, based on 16 reviews in the last 2 years. Over all time Alexandra House has 83 reviews.

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Review from Mandy J (Daughter of Resident) published on 10 February 2021 Submitted via Website
Overall Experience

I can't thank Alexandra House and the staff enough for the care they showed my father whilst he was there recently for a short respite period. Although we were not able to visit due to Covid restrictions myself and my family were happy in the knowledge that dad was being well looked after. It was never any trouble for the staff whenever we contacted to put us through to dad and arrange video calls with him and the staff kept us informed regularly of how dad was getting on and reassuring us that he was doing well. Once dad was back home the Manager took the time to call my mother just to see how dad was settling back home. I would not hesitate to use Alexandra House again in the future if and when required.

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Review from Tom P (Son of Resident) published on 28 January 2021 Submitted via Website
Overall Experience

The level of care shown by the staff at Alexandra House has been excellent since my father was admitted there before Christmas. They focus on ensuring his safety and happiness. I have full confidence that they are providing him with the attention and care he needs. They also ensure that communication is very much a two-way process and won’t hesitate to contact me for more urgent and non-urgent reasons. I feel that they are also managing the current pandemic well in regards to the happiness and hygiene of all. I look forward to visiting Alexandra House when safe to do so.

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Review from John S (Son of Resident) published on 28 January 2021 Submitted via Website
Overall Experience

As a son who has his mum in this particular care home for the last three years, I would like to pass the following comments:- although I’m not allowed to visit at this present time due to Covid when I did visit, every day, I found it pleasant and clean and the staff were very friendly, and now I find a new manager has been employed it seems to be even better. Congratulations to the manager and the staff is in order for all the help and care they provide to all the residents. My mum told me through WhatsApp what an enjoyable night she had on Saturday night where the residents had a movie night all provided by the manager and the team - popcorn and all. Anyway, thank you from the families of all the residents for all the care and support you all provide.

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Review from June T (Wife of Resident) published on 17 June 2019 Submitted via Postal Card
Overall Experience

I think the home is welcoming and also clean. The staff are pleasant and also helpful. My husband has settled into the home really well. I am really pleased about that as it has put my mind at ease. The home seems to have plenty of things to do.

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Review from X P (Niece of Resident) published on 27 February 2019 Submitted via Postal Card
Overall Experience
My aunt's wellbeing has improved beyond my expectations since she moved in.
The facilities, the staff and the atmosphere are lovely. The staff have really got to know her personality in such a short space of time.

My aunt has Down's Syndrome and is back how she was 10 years ago, brilliant.

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Review from Michael S (Son of Resident) published on 25 February 2019 Submitted via Website
Overall Experience

Every one of the staff is very friendly and knowledgeable. The management are very reassuring and this is very important when a member of your family has to be taken care of in a home. A friendly, happy atmosphere in the home and the different rest rooms are very good.

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Review from Sharon S (Daughter-in-law of Resident) published on 25 February 2019 Submitted via Website
Overall Experience

Very welcoming staff. The manageress is very reassuring and informative. Good atmosphere in the care home and the areas are very well decorated in a nice way with lots of butterflies etc. The home has plenty of windows so the residents can see the outside world and a nice garden which will be a nice change in the summer.

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Review from K M (Sister of Resident) published on 22 January 2019 Submitted via Postal Card
Overall Experience
In a very quick space of time, my sister's care needs changed dramatically after a bad fall.
As I've lived in Gateshead all my life and had heard excellent reports of other users of Alexandra House past and present, I investigated the possibility of a vacancy to satisfy my sister's needs. So close to Christmas I didn't hold much hope, but to my amazement, there was (room at the inn).
The atmosphere is lovely. I was invited for a look around immediately and shown the rapid response of staff when the alarm was raised.

Within a few days, my sister was safely installed in her new home.

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Review from Deborah C (Daughter of Resident) published on 22 January 2019 Submitted via Website
Overall Experience

My dad was a resident here for just short of three years. He was well cared for and was treated with dignity and respect at all times. My family were always made very welcome and a cup of tea was always there for us when we needed it. There is a lovely family feel to this home and the staff became like our friends. Dad passed away peacefully here; the staff were fantastic to us that day. Thank you all for your kindness and support.

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Review from Dianne S (Daughter-in-law of Resident) published on 14 January 2019 Submitted via Website
Overall Experience

I can't praise this care home enough. My father was a patient from February to August and because of the standard of care he received, we had no hesitation to also place my mother-in-law there. The staff are so caring, not only to the patients but to the families, who are also going through a stressful time.

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Review from Stephen G (Son of Resident) published on 24 December 2018 Submitted via Website
Overall Experience
Alexandra House has certainly changed my view of care homes. My Mother has been a resident for only three weeks and I already see a difference in her. Although she has dementia, she looks better and talks more. Cannot fault the staff, they are very friendly and helpful. The manager is excellent in dealing with any questions or concerns. The home is very clean and tidy as are the rooms. The decoration is bright and cheerful throughout the home.

Cannot fault this care home.

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Review from Karen L (Niece of Resident) published on 22 November 2018 Submitted via Postal Card
Overall Experience
Very friendly staff, any concerns are dealt with as soon as possible, in a very caring, professional manner.
All residents are treated with respect whenever I have visited the home, the decoration of the home is a peaceful décor.

Would definitely recommend Alexandra House.

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Review from Kenneth B (Son of Resident) published on 14 November 2018 Submitted via Postal Card
Overall Experience

My father was excellently treated and his wellbeing grew during the time he was at Alexandra House.

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Review from Geoffrey B (Son of Resident) published on 14 November 2018 Submitted via Postal Card
Overall Experience

From the moment my father arrived at Alexandra House, he was treated to love and care by the hard-working staff. His dignity was always respected and they always enjoyed a laugh.

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Review from Julie B (Daughter of Resident) published on 30 July 2018 Submitted via Postal Card
Overall Experience

I knew this was where I wanted my mother to be on my very first visit to view the home.

Staff are the most important aspect for me and the staff are excellent here. My Mam is very well cared for, all members of staff are approachable. The atmosphere is more like a family than a business.

Most importantly, my Mam feels safe and has settled in very well. I have no regrets whatsoever about choosing this home to be my Mam's 'home'.

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Review from Ivy F (Wife of Resident) published on 22 June 2018 Submitted via Postal Card
Overall Experience

My husband is a different man since he went into a care home. When he was at home he never went out of the room. He now goes to the dining room for meals, eating better. As I said, he's a different person. My family and I are very pleased with Alexandra House.

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Review from Julie D (Sister of Resident) published on 14 June 2018 Submitted via Postal Card
Overall Experience

My sister has only been in the home for a few weeks but from what I can see, the staff are very caring and management is very helpful and reassuring when I have been worried about anything.

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Review from Peter L (Friend of Resident) published on 7 May 2018 Submitted via Postal Card
Overall Experience

Lovely, friendly, clean, comfortable and welcome home. Our friend was relaxed, well cared for and happy. Thak you!

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Review from Jean C (Sister of Resident) published on 4 May 2018 Submitted via Postal Card
Overall Experience

My husband and I were visiting my sister who is resident at Alexandra House. It was our first visit as we were attending the funeral of my eldest sister. We were very pleasantly surprised at the manner and the way all the staff handled everything. We found the home to be in excellent condition and in general good appearance. We only hope when the time comes, we will be looked after as well. We can say no more than all the staff seemed to be brilliant and dedicated.

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Review from Margaret M (Daughter of Resident) published on 30 April 2018 Submitted via Website
Overall Experience

My mother is extremely happy at Alexandra House always happy with the food, always praises the staff. We find the staff very helpful and always willing to lend a hand when we ask them, the manager comes to see us to make sure mam has got everything she needs. I found Alexandra House to be home from home and that's a good thing as I can take the great-grandchildren in to see mam and the staff will make you feel at home. I like the way Alexandra House has the staff on hand and not sitting in an office out the way so you can always find someone if you need them, we are very pleased with the way it is run keep it up and well done to you all you should be very proud of all who work at Alexandra House.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 07 March 2023
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

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Upcoming Events

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Awards / Recognitions (3)

  • 15 Feb 2016Recipient: Alexandra House
  • 15 Feb 2016Recipient: Akari Care Ltd
  • 01 Feb 2015Recipient: Alexandra House

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