






Alexandra House care home is situated close to Saltwell Park, a Victorian park in Gateshead.
They have worked very hard to create an atmosphere that is warm and welcoming, and go that extra mile to make sure that it is not just residents who are supported and involved within the care home, but their families as well.
Key workers are assigned to each resident as someone they can go to at any...
Care Provided by Alexandra House
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 40 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Lift
- Wheelchair Access
- Gardens
- Television point in own room
- Residents Internet Access
Funding & Fees
Contact Alexandra House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Akari Care Ltd
- Private Owned
Person in charge
- Jo Sweeney(Regional Support Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 60+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (40)
Alexandra House Reviews (83)
Alexandra House has a Review Score of 9.7 (9.707) out of 10, based on 16 reviews in the last 2 years.
Over all time Alexandra House has 83 reviews.
I can't thank Alexandra House and the staff enough for the care they showed my father whilst he was there recently for a short respite period. Although we were not able to visit due to Covid restrictions myself and my family were happy in the knowledge that dad was being well looked after. It was never any trouble for the staff whenever we contacted to put us through to dad and arrange video calls with him and the staff kept us informed regularly of how dad was getting on and reassuring us that he was doing well. Once dad was back home the Manager took the time to call my mother just to see how dad was settling back home. I would not hesitate to use Alexandra House again in the future if and when required.
The level of care shown by the staff at Alexandra House has been excellent since my father was admitted there before Christmas. They focus on ensuring his safety and happiness. I have full confidence that they are providing him with the attention and care he needs. They also ensure that communication is very much a two-way process and won’t hesitate to contact me for more urgent and non-urgent reasons. I feel that they are also managing the current pandemic well in regards to the happiness and hygiene of all. I look forward to visiting Alexandra House when safe to do so.
As a son who has his mum in this particular care home for the last three years, I would like to pass the following comments:- although I’m not allowed to visit at this present time due to Covid when I did visit, every day, I found it pleasant and clean and the staff were very friendly, and now I find a new manager has been employed it seems to be even better. Congratulations to the manager and the staff is in order for all the help and care they provide to all the residents. My mum told me through WhatsApp what an enjoyable night she had on Saturday night where the residents had a movie night all provided by the manager and the team - popcorn and all. Anyway, thank you from the families of all the residents for all the care and support you all provide.
I think the home is welcoming and also clean. The staff are pleasant and also helpful. My husband has settled into the home really well. I am really pleased about that as it has put my mind at ease. The home seems to have plenty of things to do.
The facilities, the staff and the atmosphere are lovely. The staff have really got to know her personality in such a short space of time.
My aunt has Down's Syndrome and is back how she was 10 years ago, brilliant.
Every one of the staff is very friendly and knowledgeable. The management are very reassuring and this is very important when a member of your family has to be taken care of in a home. A friendly, happy atmosphere in the home and the different rest rooms are very good.
Very welcoming staff. The manageress is very reassuring and informative. Good atmosphere in the care home and the areas are very well decorated in a nice way with lots of butterflies etc. The home has plenty of windows so the residents can see the outside world and a nice garden which will be a nice change in the summer.
As I've lived in Gateshead all my life and had heard excellent reports of other users of Alexandra House past and present, I investigated the possibility of a vacancy to satisfy my sister's needs. So close to Christmas I didn't hold much hope, but to my amazement, there was (room at the inn).
The atmosphere is lovely. I was invited for a look around immediately and shown the rapid response of staff when the alarm was raised.
Within a few days, my sister was safely installed in her new home.
My dad was a resident here for just short of three years. He was well cared for and was treated with dignity and respect at all times. My family were always made very welcome and a cup of tea was always there for us when we needed it. There is a lovely family feel to this home and the staff became like our friends. Dad passed away peacefully here; the staff were fantastic to us that day. Thank you all for your kindness and support.
I can't praise this care home enough. My father was a patient from February to August and because of the standard of care he received, we had no hesitation to also place my mother-in-law there. The staff are so caring, not only to the patients but to the families, who are also going through a stressful time.
Cannot fault this care home.
All residents are treated with respect whenever I have visited the home, the decoration of the home is a peaceful décor.
Would definitely recommend Alexandra House.
My father was excellently treated and his wellbeing grew during the time he was at Alexandra House.
From the moment my father arrived at Alexandra House, he was treated to love and care by the hard-working staff. His dignity was always respected and they always enjoyed a laugh.
I knew this was where I wanted my mother to be on my very first visit to view the home.
Staff are the most important aspect for me and the staff are excellent here. My Mam is very well cared for, all members of staff are approachable. The atmosphere is more like a family than a business.
Most importantly, my Mam feels safe and has settled in very well. I have no regrets whatsoever about choosing this home to be my Mam's 'home'.
My husband is a different man since he went into a care home. When he was at home he never went out of the room. He now goes to the dining room for meals, eating better. As I said, he's a different person. My family and I are very pleased with Alexandra House.
My sister has only been in the home for a few weeks but from what I can see, the staff are very caring and management is very helpful and reassuring when I have been worried about anything.
Lovely, friendly, clean, comfortable and welcome home. Our friend was relaxed, well cared for and happy. Thak you!
My husband and I were visiting my sister who is resident at Alexandra House. It was our first visit as we were attending the funeral of my eldest sister. We were very pleasantly surprised at the manner and the way all the staff handled everything. We found the home to be in excellent condition and in general good appearance. We only hope when the time comes, we will be looked after as well. We can say no more than all the staff seemed to be brilliant and dedicated.
My mother is extremely happy at Alexandra House always happy with the food, always praises the staff. We find the staff very helpful and always willing to lend a hand when we ask them, the manager comes to see us to make sure mam has got everything she needs. I found Alexandra House to be home from home and that's a good thing as I can take the great-grandchildren in to see mam and the staff will make you feel at home. I like the way Alexandra House has the staff on hand and not sitting in an office out the way so you can always find someone if you need them, we are very pleased with the way it is run keep it up and well done to you all you should be very proud of all who work at Alexandra House.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 07 March 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Alexandra House.
There are no upcoming events for Alexandra House.
Awards / Recognitions (3)
- 15 Feb 2016Recipient: Alexandra House
- 15 Feb 2016Recipient: Akari Care Ltd
- 01 Feb 2015Recipient: Alexandra House
Meet the Team (0)
There are no Team Members posted yet.
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