Search...

Alexandra House

Havelock Terrace, Gateshead, Tyne & Wear NE8 1QU
Akari Care Ltd Logo
Jobs
Alexandra House logo
Alexandra House, Gateshead
Alexandra House, Gateshead
Alexandra House, Gateshead

Alexandra House care home is situated close to Saltwell Park, a Victorian park in Gateshead.

They have worked very hard to create an atmosphere that is warm and welcoming, and go that extra mile to make sure that it is not just residents who are supported and involved within the care home, but their families as well.

Key workers are assigned to each resident as someone they can go to at any...  

Care Provided by Alexandra House

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Contact Alexandra House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Jo Sweeney(Regional Support Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (40)

Alexandra House Reviews (83)

Submit a Review
9.7

Alexandra House has a Review Score of 9.7 (9.707) out of 10, based on 16 reviews in the last 2 years. Over all time Alexandra House has 83 reviews.

Submit Review
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Alexandra House
Loading...
Showing 83 reviews matching selected criteria
Review from Susan H (Relative of Resident) published on 11 November 2022 Submitted via Postal Card
Overall Experience
We were very impressed with Alexandra House when my mother came here in 2020.
We moved my aunt (her older sister) here last year.

My aunt has benefited considerably from this move.

Reply from Francesca MacDuff-Varley, Marketing Manager at Alexandra House

Thank you for your fantastic review and feedback that will be passed on to the team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Malcolm A (Son of Resident) published on 11 November 2022 Submitted via Postal Card
Overall Experience
My mam alwats compliments how friendly and helpful staff are.
It would appear staff create time to talk to my mam, which she really appreciates. In addition, staff always seem to go beyond their role in terms of bringing in DVDs and getting the occasion present for my mam.

I feel Mam is well looked after by all.

Reply from Francesca MacDuff-Varley, Marketing Manager at Alexandra House
Thank you for your lovely feedback and comments about our team.

We are very happy your mum feels comfortable and looked after with us.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from William B (Husband of Resident) published on 7 November 2022 Submitted via Postal Card
Overall Experience

I feel very very welcome. Rooms are kept in very good order, the place is always clean and tidy.

Reply from Francesca MacDuff-Varley, Marketing Manager at Alexandra House

Thank you for your lovely words and review - we love to hear you are happy here at Alexandra House.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M T (Next of Kin) published on 28 October 2022 Submitted via Postal Card
Overall Experience

Very professional staff. Kind and informative. Nothing is too much to ask. My friend is very well dressed each day, clean and tidy.

Reply from Francesca MacDuff-Varley, Marketing Manager at Alexandra House

What an absolutely lovely review - thank you for taking the time to write this. Your feedback and kind words will be passed on to the team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from D J (Daughter of Resident) published on 25 October 2022 Submitted via Postal Card
Overall Experience

Care is excellent, all staff ensure residents are well cared for and go over and above. Two senior carers in particular always have time to speak with me and are a credit to your team.

Reply from Francesca MacDuff-Varley, Marketing Manager at Alexandra House

Thank you for your review and kind words about our home and staff - we will certainly pass these on to the team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from Patricia A (Daughter of Resident) published on 24 October 2022 Submitted via Website
Overall Experience

We needed urgent help in caring for our beloved Mam who due to age has become very frail and dependent. As is often the case she had previously always been strongly independent. This was the only home that offered her a respite bed. From the first moment when we were welcomed by a senior staff member, we were reassured and relieved that we had done the right thing. Everyone involved in Mam's care has shown the utmost kindness and respect to her. I especially am impressed that there is a mix of male and female carers. All of who are knowledgeable and very experienced. It's great to be able to enjoy spending time with our Mam and knowing that she is in such good hands.

Reply from Francesca MacDuff-Varley, Marketing Manager at Alexandra House

Thank you for such a lovely review and your kind words about our care team which will be passed on to them all.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from Alan G (Son of Resident) published on 29 September 2022 Submitted via Postal Card
Overall Experience

I think this care home is fantastic. The staff are great with my mother and father. I am very happy with everything.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jeanette G (Respite Resident) published on 1 August 2022 Submitted via Postal Card
Overall Experience

I have found all staff very friendly and helpful. I am very impressed with everything so far. The young girl on nights is so helpful and so are the day staff.

Reply from Francesca MacDuff-Varley, Marketing Manager at Alexandra House

Thank you for your kind words and fantastic review - we will personally pass on your lovely praise to our colleague.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from A S (Respite Resident) published on 9 June 2022 Submitted via Postal Card
Overall Experience

Small but cheerful place but would recommend it to anyone.

Reply from Francesca MacDuff-Varley, Marketing Manager at Alexandra House

Thank you for the lovely review - your kind words will be passed on to our Alexandra House care team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Tracey M (Daughter of Resident) published on 9 June 2022 Submitted via Postal Card
Overall Experience

Very friendly, nice and clean, food is nice. Lovely cat to cuddle. Good support. Very good. Value for money.

Reply from Francesca MacDuff-Varley, Marketing Manager at Alexandra House

Thank you for your lovely review - I will pass your kind words on to the home's care team and of course Lulu the cat.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M O (Resident / Service User) published on 26 April 2022 Submitted via Postal Card
Overall Experience

Excellent home. Very sociable. Excellent. I have been treated like the queen. I would recommend this home to everyone.

Reply from Francesca MacDuff-Varley, Marketing Manager at Alexandra House

You are very welcome - thank you for your lovely review.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from D H (Son of Resident) published on 7 April 2022 Submitted via Postal Card
Overall Experience

All staff seem very friendly and good at their jobs.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Steven W (Son of Resident) published on 11 March 2022 Submitted via Postal Card
Overall Experience

My mother has been a resident for nearly four years. She has been very well looked after all this time. Never had any complaints even now when she no longer knows me. But still happy to greet me and staff.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Robert F (Resident / Service User) published on 7 October 2021 Submitted via Postal Card
Overall Experience

All you need, ill or not. I have everything I need!

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Owen A (Son of Resident) published on 8 September 2021 Submitted via Website
Overall Experience

My 95-year-old mother was initially allocated a place at the care home following several admissions to hospital where it became clear she could no longer look after herself at home even with the assistance of carers calling 4 times a day. On the day of her admission, I was immediately impressed by their caring attitude as it was her 95th birthday and the home had arranged a cake and balloons for her as we were unable to visit due to covid restrictions - this happened with only a few hours notice! I have been extremely impressed (as has my mother) with the helpfulness, positive attitude, thoughtfulness, caring approach, and friendliness of all the staff we have come into contact with - from the manager and deputy manager to the nurses, care staff, cleaners, and other ancillary staff. My mum has been made to feel very welcome and, after an initial reluctance to the idea of living in a care home, she has settled in very well and is very pleased with the level of care she is receiving.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
Review from Sheila G (Resident / Service User) published on 19 July 2021 Submitted via Postal Card
Overall Experience

I am happy here, but I would prefer to be at home. However, if that can't happen I am happy with my care here, the staff are always nice to me.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Margaret W (Resident / Service User) published on 30 June 2021 Submitted via Postal Card
Overall Experience

I am very happy here, the staff are warm and friendly. The food is lovely and I feel very comfortable in my room, it is always clean.

Reply from Francesca MacDuff-Varley, Manager at Alexandra House
Dear Margaret,
Thank you for your lovely review.
Many Thanks,

Francesca

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from E A (Resident / Service User) published on 13 May 2021 Submitted via Postal Card
Overall Experience

I feel safe and well looked after in here. The staff are really good.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Bernie C (Daughter of Resident) published on 13 May 2021 Submitted via Postal Card
Overall Experience

My mother received the best care possible whilst in Alexandra House, she was there for a year just after my dad passed away. She missed him terribly. The staff at Alexandra House made her feel very welcome and she mixed well with other residents, she did not feel lonely. She also talked about how good the food was and how comfortable her room was.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J R (Daughter of Resident) published on 22 March 2021 Submitted via Postal Card
Overall Experience

The home has a very welcoming atmosphere, and the small seating areas on the ground floor are more homely than the lager ones in some homes. The strength of Alexandra House has always been the staff, who at times went out of their way to make visitors feel welcome. I have always found them approachable and quick to respond to any worries I might have. My parents were happy there, and the weekly visits by a GP was also a plus.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 07 March 2023
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

There are no news items for Alexandra House.

Upcoming Events

There are no upcoming events for Alexandra House.

Awards / Recognitions (3)

  • 15 Feb 2016Recipient: Alexandra House
  • 15 Feb 2016Recipient: Akari Care Ltd
  • 01 Feb 2015Recipient: Alexandra House

Meet the Team (0)

There are no Team Members posted yet.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Alexandra House to verify any information. View our terms and conditions. Alexandra House has an Enhanced Service -more info.