Alexandra House

Havelock Terrace, Gateshead NE8 1QU
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9.6 81 Reviews
  • Alexandra House, Gateshead
Alexandra House care home is situated close to Saltwell Park, a Victorian park in Gateshead.

They have worked very hard to create an atmosphere that is warm and welcoming, and go that extra mile to make sure that it is not just residents who are supported and involved within the care home, but their families as well.

Key workers are assigned to each resident as someone they can go to at any time for support or information.

Alexandra House has a bespoke dementia unit which offers support and care tailored for those at the home who are living with dementia. It is highly valued by residents’ families and Alexandra House is very proud of this facility.

When the weather is nice, residents are encouraged to enjoy the home’s excellent garden facilities.
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Care Provided by Alexandra House

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Contact Alexandra House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Alexandra House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Jo Sweeney (Regional Support Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (40)

Alexandra House Reviews (81)

9.6

Alexandra House has a Review Score of 9.6 (9.645) out of 10, based on 14 reviews in the last 2 years.
Over all time Alexandra House has 81 reviews.

Overall Experience
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Reviewer Connection to Alexandra House
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Total of 81, showing 21-40
Review from William B (Husband of Resident) published on 7 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel very very welcome. Rooms are kept in very good order, the place is always clean and tidy.
Reply from Francesca MacDuff-Varley, Marketing Manager at Alexandra HouseThank you for your lovely words and review - we love to hear you are happy here at Alexandra House.
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Review from M T (Next of Kin) published on 28 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very professional staff. Kind and informative. Nothing is too much to ask. My friend is very well dressed each day, clean and tidy.
Reply from Francesca MacDuff-Varley, Marketing Manager at Alexandra HouseWhat an absolutely lovely review - thank you for taking the time to write this. Your feedback and kind words will be passed on to the team.
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Review from D J (Daughter of Resident) published on 25 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care is excellent, all staff ensure residents are well cared for and go over and above. Two senior carers in particular always have time to speak with me and are a credit to your team.
Reply from Francesca MacDuff-Varley, Marketing Manager at Alexandra HouseThank you for your review and kind words about our home and staff - we will certainly pass these on to the team.
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Review from Patricia A (Daughter of Resident) published on 24 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We needed urgent help in caring for our beloved Mam who due to age has become very frail and dependent. As is often the case she had previously always been strongly independent. This was the only home that offered her a respite bed. From the first moment when we were welcomed by a senior staff member,
we were reassured and relieved that we had done the right thing. Everyone involved in Mam's care has shown the utmost kindness and respect to her. I especially am impressed that there is a mix of male and female carers. All of who are knowledgeable and very experienced. It's great to be able to enjoy spending time with our Mam and knowing that she is in such good hands.
Reply from Francesca MacDuff-Varley, Marketing Manager at Alexandra HouseThank you for such a lovely review and your kind words about our care team which will be passed on to them all.
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Review from Alan G (Son of Resident) published on 29 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I think this care home is fantastic. The staff are great with my mother and father. I am very happy with everything.
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Review from Jeanette G (Respite Resident) published on 1 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found all staff very friendly and helpful. I am very impressed with everything so far. The young girl on nights is so helpful and so are the day staff.
Reply from Francesca MacDuff-Varley, Marketing Manager at Alexandra HouseThank you for your kind words and fantastic review - we will personally pass on your lovely praise to our colleague.
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Review from A S (Respite Resident) published on 9 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Small but cheerful place but would recommend it to anyone.
Reply from Francesca MacDuff-Varley, Marketing Manager at Alexandra HouseThank you for the lovely review - your kind words will be passed on to our Alexandra House care team.
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Review from Tracey M (Daughter of Resident) published on 9 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly, nice and clean, food is nice. Lovely cat to cuddle. Good support. Very good. Value for money.
Reply from Francesca MacDuff-Varley, Marketing Manager at Alexandra HouseThank you for your lovely review - I will pass your kind words on to the home's care team and of course Lulu the cat.
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Review from M O (Resident) published on 26 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent home. Very sociable. Excellent. I have been treated like the queen. I would recommend this home to everyone.
Reply from Francesca MacDuff-Varley, Marketing Manager at Alexandra HouseYou are very welcome - thank you for your lovely review.
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Review from D H (Son of Resident) published on 7 April 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All staff seem very friendly and good at their jobs.
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Review from Steven W (Son of Resident) published on 11 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident for nearly four years. She has been very well looked after all this time. Never had any complaints even now when she no longer knows me. But still happy to greet me and staff.
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Review from Robert F (Resident) published on 7 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All you need, ill or not. I have everything I need!
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Review from Owen A (Son of Resident) published on 8 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 95-year-old mother was initially allocated a place at the care home following several admissions to hospital where it became clear she could no longer look after herself at home even with the assistance of carers calling 4 times a day. On the day of her admission, I was immediately impressed by their
caring attitude as it was her 95th birthday and the home had arranged a cake and balloons for her as we were unable to visit due to covid restrictions - this happened with only a few hours notice! I have been extremely impressed (as has my mother) with the helpfulness, positive attitude, thoughtfulness, caring approach, and friendliness of all the staff we have come into contact with - from the manager and deputy manager to the nurses, care staff, cleaners, and other ancillary staff. My mum has been made to feel very welcome and, after an initial reluctance to the idea of living in a care home, she has settled in very well and is very pleased with the level of care she is receiving.
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Review from Sheila G (Resident) published on 19 July 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am happy here, but I would prefer to be at home. However, if that can't happen I am happy with my care here, the staff are always nice to me.
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Review from Margaret W (Resident) published on 30 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very happy here, the staff are warm and friendly. The food is lovely and I feel very comfortable in my room, it is always clean.
Reply from Francesca MacDuff-Varley, Manager at Alexandra HouseDear Margaret,
Thank you for your lovely review.
Many Thanks,
Francesca
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Review from E A (Resident) published on 13 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel safe and well looked after in here. The staff are really good.
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Review from Bernie C (Daughter of Resident) published on 13 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother received the best care possible whilst in Alexandra House, she was there for a year just after my dad passed away. She missed him terribly. The staff at Alexandra House made her feel very welcome and she mixed well with other residents, she did not feel lonely. She also talked about how good
the food was and how comfortable her room was.
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Review from J R (Daughter of Resident) published on 22 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home has a very welcoming atmosphere, and the small seating areas on the ground floor are more homely than the lager ones in some homes. The strength of Alexandra House has always been the staff, who at times went out of their way to make visitors feel welcome. I have always found them approachable
and quick to respond to any worries I might have. My parents were happy there, and the weekly visits by a GP was also a plus.
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Review from Mandy J (Daughter of Resident) published on 10 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't thank Alexandra House and the staff enough for the care they showed my father whilst he was there recently for a short respite period. Although we were not able to visit due to Covid restrictions myself and my family were happy in the knowledge that dad was being well looked after. It was never
any trouble for the staff whenever we contacted to put us through to dad and arrange video calls with him and the staff kept us informed regularly of how dad was getting on and reassuring us that he was doing well. Once dad was back home the Manager took the time to call my mother just to see how dad was settling back home. I would not hesitate to use Alexandra House again in the future if and when required.
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Review from Tom P (Son of Resident) published on 28 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The level of care shown by the staff at Alexandra House has been excellent since my father was admitted there before Christmas. They focus on ensuring his safety and happiness. I have full confidence that they are providing him with the attention and care he needs. They also ensure that communication
is very much a two-way process and won’t hesitate to contact me for more urgent and non-urgent reasons. I feel that they are also managing the current pandemic well in regards to the happiness and hygiene of all. I look forward to visiting Alexandra House when safe to do so.
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Current Review Score: 9.6 (9.645)

Overview of Review Score

The Review Score of 9.6 (9.645) out of 10 for Alexandra House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.795 for Alexandra House is calculated as follows: ( (138 Excellents x 5) + (23 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 166 Ratings = 4.795
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.85 Points relating to the number of positive Reviews for Alexandra House is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 = 3.85
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 14 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Mar 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

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Awards / Recognitions (3)

Meet the Team (0)

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