Alexandra House

Having been wary of my mother going into a home I have been delighted with how she is settled. The management and staff are amazing. There is nowhere else I would rather have my Mam placed.

We feel like my parents are being well-cared for. The staff go out of their way to accommodate their needs while making them feel safe and secure.

My aunt has benefited considerably from this move.

I feel Mam is well looked after by all.

I feel very very welcome. Rooms are kept in very good order, the place is always clean and tidy.

Very professional staff. Kind and informative. Nothing is too much to ask. My friend is very well dressed each day, clean and tidy.

Care is excellent, all staff ensure residents are well cared for and go over and above. Two senior carers in particular always have time to speak with me and are a credit to your team.

We needed urgent help in caring for our beloved Mam who due to age has become very frail and dependent. As is often the case she had previously always been strongly independent. This was the only home that offered her a respite bed. From the first moment when we were welcomed by a senior staff member, we were reassured and relieved that we had done the right thing. Everyone involved in Mam's care has shown the utmost kindness and respect to her. I especially am impressed that there is a mix of male and female carers. All of who are knowledgeable and very experienced. It's great to be able to enjoy spending time with our Mam and knowing that she is in such good hands.

I think this care home is fantastic. The staff are great with my mother and father. I am very happy with everything.

I have found all staff very friendly and helpful. I am very impressed with everything so far. The young girl on nights is so helpful and so are the day staff.

Small but cheerful place but would recommend it to anyone.

Very friendly, nice and clean, food is nice. Lovely cat to cuddle. Good support. Very good. Value for money.

Excellent home. Very sociable. Excellent. I have been treated like the queen. I would recommend this home to everyone.

All staff seem very friendly and good at their jobs.

My mother has been a resident for nearly four years. She has been very well looked after all this time. Never had any complaints even now when she no longer knows me. But still happy to greet me and staff.

All you need, ill or not. I have everything I need!

My 95-year-old mother was initially allocated a place at the care home following several admissions to hospital where it became clear she could no longer look after herself at home even with the assistance of carers calling 4 times a day. On the day of her admission, I was immediately impressed by their caring attitude as it was her 95th birthday and the home had arranged a cake and balloons for her as we were unable to visit due to covid restrictions - this happened with only a few hours notice! I have been extremely impressed (as has my mother) with the helpfulness, positive attitude, thoughtfulness, caring approach, and friendliness of all the staff we have come into contact with - from the manager and deputy manager to the nurses, care staff, cleaners, and other ancillary staff. My mum has been made to feel very welcome and, after an initial reluctance to the idea of living in a care home, she has settled in very well and is very pleased with the level of care she is receiving.

I am happy here, but I would prefer to be at home. However, if that can't happen I am happy with my care here, the staff are always nice to me.

I am very happy here, the staff are warm and friendly. The food is lovely and I feel very comfortable in my room, it is always clean.

I feel safe and well looked after in here. The staff are really good.