Alexandra House

I found the care home to be pleasant and the carers themselves seem to have become genuinely fond of my mum during her brief stay at Alexandra House.

My mother-in-law has been in Akari care for nearly four years, I try at least to see her two to three days a week. I work full time so when I'm not there the staff do everything possible to help. I feel sometimes they need more staff to help them. I have no problems leaving her there as I know she is well looked after.

I have been visiting Alexandra House for almost a year as a volunteer reader, however I have been aware of the quality of care for many years as a number of relatives of friends have been residents in the past.

The quality of care that I have observed is consistently very good and the impression is very homely and relaxed.

Having visited many care homes in connection with volunteer work it is noticeable that Alexandra House has an excellent standard of cleanliness and care.

The residents that I have met have never once complained about their care or any of the staff. All the members of staff I have met are genuinely friendly, helpful and kind to the residents.

I do not have knowledge of individual rooms, food, facilities or value for money as our activities take place in communal areas however in order to complete the survey I have marked these as good based on comments from residents.

I am overcome with gratitude to the staff of Alexandra House. I never imagined a care home could be this good. My husband and I are over the moon with the level of care provided to my mother-in-law who suffers from dementia and now has mobility issues as well. My mother-in-law is clearly very happy there, activities e.g. music and dancing is provided, visitors are allowed any time of day 24/7. All the staff, including the cleaning staff, the cooks, etc. make us feel welcome and it's like a big, caring family. We're kept posted on my mother-in-law's status, we're alerted to issues as and when they arrive. All the effort has been removed from our shoulders, which is such a relief after years of providing the care ourselves. The home may not be shiny and new, but it is clean and definitely designed for purpose. Good colours, good differentiation between rooms, etc. There are break rooms where we can take my mother-in-law for a cuppa. Her brother comes in with his dog which she loves. Record keeping of visits and sundry expenses are well maintained. Honestly, I can't fault the place for anything. We were able to provide my mother-in-law with a double bed and decorate the room for her as well, so it feels homey.

My Aunt was a resident in Alexandra house for over a year, she moved in when her Dementia was effecting her safety in her home.

We couldn't have made a better choice. The Manager and all of her staff bent over backwards for my Aunt throughout her whole stay, nothing was ever a problem, she was made welcome from the very second we arrived. They catered to her diet excellently, providing her with meals "she was used to" the food was excellent! the emotional support she received was outstanding! especially on days when I wasn't available due to family and work commitments, I never had to worry about her when she lived there unlike the constant worry before, I was kept informed about everything.

The staff took her out and about whenever she wanted to leave the home, to go shopping or to the library, there are no complaints I can make and when she passed away they were all so supportive the staff even came to the funeral even those on their day off, they made her final months comfortable and fulfilling which is more than I could have done by myself,

We did check out other homes but I highly recommend that this is the home to select the staff are excellent and actually really care about their residents, I know my Aunt loved it there and we couldn't have hoped for more,