Alexandra House

Havelock Terrace, Gateshead NE8 1QU
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9.6 81 Reviews
  • Alexandra House, Gateshead
Alexandra House care home is situated close to Saltwell Park, a Victorian park in Gateshead.

They have worked very hard to create an atmosphere that is warm and welcoming, and go that extra mile to make sure that it is not just residents who are supported and involved within the care home, but their families as well.

Key workers are assigned to each resident as someone they can go to at any time for support or information.

Alexandra House has a bespoke dementia unit which offers support and care tailored for those at the home who are living with dementia. It is highly valued by residents’ families and Alexandra House is very proud of this facility.

When the weather is nice, residents are encouraged to enjoy the home’s excellent garden facilities.
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Care Provided by Alexandra House

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Contact Alexandra House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Alexandra House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Jo Sweeney (Regional Support Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (40)

Alexandra House Reviews (81)

9.6

Alexandra House has a Review Score of 9.6 (9.645) out of 10, based on 14 reviews in the last 2 years.
Over all time Alexandra House has 81 reviews.

Overall Experience
  • 60
  • 20
  • 1
  • 0
  • 0
Date Published
  • 81
  • 9
  • 12
  • 14
  • 67
Reviewer Connection to Alexandra House
  • 21
  • 18
  • 7
  • 7
  • 6
  • 3
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 81, showing 81-81
Review from Louise B (Niece of Resident) published on 24 September 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Aunt was a resident in Alexandra house for over a year, she moved in when her Dementia was effecting her safety in her home.


We couldn't have made a better choice. The Manager and all of her staff bent over backwards for my Aunt throughout her whole stay, nothing was ever a problem, she was made

welcome from the very second we arrived. They catered to her diet excellently, providing her with meals "she was used to" the food was excellent! the emotional support she received was outstanding! especially on days when I wasn't available due to family and work commitments, I never had to worry about her when she lived there unlike the constant worry before, I was kept informed about everything.


The staff took her out and about whenever she wanted to leave the home, to go shopping or to the library, there are no complaints I can make and when she passed away they were all so supportive the staff even came to the funeral even those on their day off, they made her final months comfortable and fulfilling which is more than I could have done by myself,


We did check out other homes but I highly recommend that this is the home to select the staff are excellent and actually really care about their residents, I know my Aunt loved it there and we couldn't have hoped for more,

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.6 (9.645)

Overview of Review Score

The Review Score of 9.6 (9.645) out of 10 for Alexandra House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.795 for Alexandra House is calculated as follows: ( (138 Excellents x 5) + (23 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 166 Ratings = 4.795
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.85 Points relating to the number of positive Reviews for Alexandra House is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 = 3.85
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 14 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Mar 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (0)

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