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Alexandra House

Havelock Terrace, Gateshead, Tyne & Wear NE8 1QU
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Alexandra House, Gateshead
Alexandra House, Gateshead
Alexandra House, Gateshead

Alexandra House care home is situated close to Saltwell Park, a Victorian park in Gateshead.

They have worked very hard to create an atmosphere that is warm and welcoming, and go that extra mile to make sure that it is not just residents who are supported and involved within the care home, but their families as well.

Key workers are assigned to each resident as someone they can go to at any...  

Care Provided by Alexandra House

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Contact Alexandra House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Jo Sweeney(Regional Support Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (40)

Alexandra House Reviews (83)

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9.7

Alexandra House has a Review Score of 9.7 (9.707) out of 10, based on 16 reviews in the last 2 years. Over all time Alexandra House has 83 reviews.

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Review from Les L (Regular Volunteer) published on 3 December 2015 Submitted via Website
Overall Experience

I have been visiting Alexandra House for almost a year as a volunteer reader, however I have been aware of the quality of care for many years as a number of relatives of friends have been residents in the past.

The quality of care that I have observed is consistently very good and the impression is very homely and relaxed.

Having visited many care homes in connection with volunteer work it is noticeable that Alexandra House has an excellent standard of cleanliness and care.

The residents that I have met have never once complained about their care or any of the staff. All the members of staff I have met are genuinely friendly, helpful and kind to the residents.

I do not have knowledge of individual rooms, food, facilities or value for money as our activities take place in communal areas however in order to complete the survey I have marked these as good based on comments from residents.

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Review from Molly P (Daughter-in-law of Resident) published on 28 October 2015 Submitted via Website
Overall Experience

I am overcome with gratitude to the staff of Alexandra House. I never imagined a care home could be this good. My husband and I are over the moon with the level of care provided to my mother-in-law who suffers from dementia and now has mobility issues as well. My mother-in-law is clearly very happy there, activities e.g. music and dancing is provided, visitors are allowed any time of day 24/7. All the staff, including the cleaning staff, the cooks, etc. make us feel welcome and it's like a big, caring family. We're kept posted on my mother-in-law's status, we're alerted to issues as and when they arrive. All the effort has been removed from our shoulders, which is such a relief after years of providing the care ourselves. The home may not be shiny and new, but it is clean and definitely designed for purpose. Good colours, good differentiation between rooms, etc. There are break rooms where we can take my mother-in-law for a cuppa. Her brother comes in with his dog which she loves. Record keeping of visits and sundry expenses are well maintained. Honestly, I can't fault the place for anything. We were able to provide my mother-in-law with a double bed and decorate the room for her as well, so it feels homey.

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Review from Louise B (Niece of Resident) published on 24 September 2015 Submitted via Website
Overall Experience

My Aunt was a resident in Alexandra house for over a year, she moved in when her Dementia was effecting her safety in her home.

We couldn't have made a better choice. The Manager and all of her staff bent over backwards for my Aunt throughout her whole stay, nothing was ever a problem, she was made welcome from the very second we arrived. They catered to her diet excellently, providing her with meals "she was used to" the food was excellent! the emotional support she received was outstanding! especially on days when I wasn't available due to family and work commitments, I never had to worry about her when she lived there unlike the constant worry before, I was kept informed about everything.

The staff took her out and about whenever she wanted to leave the home, to go shopping or to the library, there are no complaints I can make and when she passed away they were all so supportive the staff even came to the funeral even those on their day off, they made her final months comfortable and fulfilling which is more than I could have done by myself,

We did check out other homes but I highly recommend that this is the home to select the staff are excellent and actually really care about their residents, I know my Aunt loved it there and we couldn't have hoped for more,

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Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
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Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 07 March 2023
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

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News (0) & Events (0)

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Awards / Recognitions (3)

  • 15 Feb 2016Recipient: Alexandra House
  • 15 Feb 2016Recipient: Akari Care Ltd
  • 01 Feb 2015Recipient: Alexandra House

Meet the Team (0)

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