Submit a Review for Hatley Court
37 Burgess Road, Waterbeach, Cambridge, CB25 9ND
View full details of Hatley CourtLatest Reviews for Hatley Court
15 January 2026
My Mum receives care, friendliness and respect. Her room is being kept clean and and the carers are industrious and most helpful. Her room is in the old part of the building and feel much colder since the new extension was built. I hope there is better provision of warmth to ensure the comfort she
needs, and more regular walking and exercise around the Home to maintain mobility. I have also raised one issue about administering her medication far too early in the evening, i.e. ~8.00 p.m. instead of 9.30-10.00 pm. This does interfere with my visit (~8.00 pm at least three times a week) and, more importantly with her sleep pattern. If she goes to sleep too early, she awakes earlier in the night and this creates problems - confusion, falls, etc. Thank you.
25 August 2025
Review went well. All areas covered, no complaints what so ever regarding staff, care, food and general everyday support. Only one issue regarding medication times.
08 August 2025
We find Hatley Court a clean and happy place, and the staff are wonderful.
23 July 2025
Our mother has been a resident with Hatley Court for the past ten years. During that period she has been very well looked after. The care and attention to her needs by the regular staff was very reassuring for us as a family. Mum was always happy and loved the various activities laid on by the home.
All in all a great care provider, many thanks.
01 April 2025
My sister has been at Hatley Court Haven for sometime now and every time I visit her, she is happy. She enjoys chatting to people around her and she feels safe. The staff are very good with her, and nothing seems to be a problem, and they are so good with everyone. She especially likes going out in
the mini bus, a few hours away for a trip.
I would not have any problems in recommending this home to anyone.
17 December 2024
The Manager has always been very kind friendly and helpful, any issues I had he was very capable of sorting out. He keeps everything to a high standard and tries to make changes as he moves forward. I was very happy with my nana living here
28 November 2024
I have been visiting my mother since she became a resident at Hatley Court Haven. I have generally visited on Sundays and have lunch with her. The lunches that I have been served during my visit are truly exceptional - restaurant quality. All your staff are marvellous - attentive kind and always
helpful, nothing too much for them.
18 July 2024
My dad was at Hatley Court for one year he received wonderful care throughout the year. The staff always treated him with utmost dignity and respect.
One member of staff was an absolute angel who always had time for Dad as did all the carers.
When I would turn up after a long day at work to visit
Dad, they would welcome me and offer me a cup of tea.
26 April 2024
Mine and my sister's experience has been good. The staff are very kind and caring. The management have always been helpful when sorting out problems and issues.
23 January 2024
My mother spent eight very happy months at Hatley Court. From the very beginning she always looked smart and well cared for when I visited and I always felt she was happy and settled. As my mother's needs increased I was kept well informed of "next steps". The staff were caring both to my mother and
myself when I visited. I would not hesitate recommending Hatley Court to anyone who is looking for a care home for a family member or friend.
22 May 2023
Nanna has always been happy here, but since the new manager started, the home is more organised, no more agency staff, and everyone from staff to residents seem happier.
The home has a new lease of life.
14 March 2023
My father spent his final months at Hatley Court Haven and I'm so glad he did. He was well cared for and treated with dignity and respect. Staff were kind, considerate and caring. He was happy and enjoyed the company of the other residents. Thank you Hatley Court Haven you are wonderful.
11 November 2022
Second care home for mother in law, she is happy there and we are happy too.
08 November 2022
I would have no hesitation in recommending Hatley Court to anyone contemplating staying or visiting the establishment.
My wife and I had a thoroughly enjoyable experience over two weeks and would have no hesitation in doing so again.
08 November 2022
I find the care home very welcoming and friendly to all. I visit on Tuesdays, enjoy a very good lunch with my husband.
On occasion, he has not been shaved - short of staff I presume!
Activities that I have seen are very good, a lovely lady leads and knows them all. Only being there for three
hours a week it is difficult to give excellent!
When my time comes, I would be happy to spend my last days there.
08 November 2022
He considered his room as his home, was happy. Staff always had a cheerful word with him, considerate of his needs.
08 November 2022
Mum appears to be happy and content. Her only negative comments regard the food at times which can be very bland/very same a lot of the time.
I appreciate it can be difficult to get a resident to do something and they can only be encouraged but feel Mum could be pushed more for the benefit of her
well being.
There is a lack of communication when there is a change in management (was not aware at all).
08 November 2022
Care staff seem caring.
08 November 2022
Friends just home from 2 weeks respite, can't praise the staff high enough. Our friend looks so well and her husband who doesn't have dementia but stayed with her loved it too. So much so they have booked for Christmas. We visited and were made so welcome each time nothing was too much trouble.
Thank you all.
08 November 2022
Hair could be washed more regularly, facial hair removed more regularly. We did supply a lady shaver staff said they couldn't find it. I went to my sister's room, the lady shaver was in the bathroom cabinet. Sometimes false teeth missing. Good food and good activities.
Latest Reviews for Hatley Court
15 January 2026
My Mum receives care, friendliness and respect. Her room is being kept clean and and the carers are industrious and most helpful. Her room is in the old part of the building and feel much colder since the new extension was built. I hope there is better provision of warmth to ensure the comfort she
needs, and more regular walking and exercise around the Home to maintain mobility. I have also raised one issue about administering her medication far too early in the evening, i.e. ~8.00 p.m. instead of 9.30-10.00 pm. This does interfere with my visit (~8.00 pm at least three times a week) and, more importantly with her sleep pattern. If she goes to sleep too early, she awakes earlier in the night and this creates problems - confusion, falls, etc. Thank you.
25 August 2025
Review went well. All areas covered, no complaints what so ever regarding staff, care, food and general everyday support. Only one issue regarding medication times.
08 August 2025
We find Hatley Court a clean and happy place, and the staff are wonderful.
23 July 2025
Our mother has been a resident with Hatley Court for the past ten years. During that period she has been very well looked after. The care and attention to her needs by the regular staff was very reassuring for us as a family. Mum was always happy and loved the various activities laid on by the home.
All in all a great care provider, many thanks.
01 April 2025
My sister has been at Hatley Court Haven for sometime now and every time I visit her, she is happy. She enjoys chatting to people around her and she feels safe. The staff are very good with her, and nothing seems to be a problem, and they are so good with everyone. She especially likes going out in
the mini bus, a few hours away for a trip.
I would not have any problems in recommending this home to anyone.
17 December 2024
The Manager has always been very kind friendly and helpful, any issues I had he was very capable of sorting out. He keeps everything to a high standard and tries to make changes as he moves forward. I was very happy with my nana living here
28 November 2024
I have been visiting my mother since she became a resident at Hatley Court Haven. I have generally visited on Sundays and have lunch with her. The lunches that I have been served during my visit are truly exceptional - restaurant quality. All your staff are marvellous - attentive kind and always
helpful, nothing too much for them.
18 July 2024
My dad was at Hatley Court for one year he received wonderful care throughout the year. The staff always treated him with utmost dignity and respect.
One member of staff was an absolute angel who always had time for Dad as did all the carers.
When I would turn up after a long day at work to visit
Dad, they would welcome me and offer me a cup of tea.
26 April 2024
Mine and my sister's experience has been good. The staff are very kind and caring. The management have always been helpful when sorting out problems and issues.
23 January 2024
My mother spent eight very happy months at Hatley Court. From the very beginning she always looked smart and well cared for when I visited and I always felt she was happy and settled. As my mother's needs increased I was kept well informed of "next steps". The staff were caring both to my mother and
myself when I visited. I would not hesitate recommending Hatley Court to anyone who is looking for a care home for a family member or friend.
22 May 2023
Nanna has always been happy here, but since the new manager started, the home is more organised, no more agency staff, and everyone from staff to residents seem happier.
The home has a new lease of life.
14 March 2023
My father spent his final months at Hatley Court Haven and I'm so glad he did. He was well cared for and treated with dignity and respect. Staff were kind, considerate and caring. He was happy and enjoyed the company of the other residents. Thank you Hatley Court Haven you are wonderful.
11 November 2022
Second care home for mother in law, she is happy there and we are happy too.
08 November 2022
I would have no hesitation in recommending Hatley Court to anyone contemplating staying or visiting the establishment.
My wife and I had a thoroughly enjoyable experience over two weeks and would have no hesitation in doing so again.
08 November 2022
I find the care home very welcoming and friendly to all. I visit on Tuesdays, enjoy a very good lunch with my husband.
On occasion, he has not been shaved - short of staff I presume!
Activities that I have seen are very good, a lovely lady leads and knows them all. Only being there for three
hours a week it is difficult to give excellent!
When my time comes, I would be happy to spend my last days there.
08 November 2022
He considered his room as his home, was happy. Staff always had a cheerful word with him, considerate of his needs.
08 November 2022
Mum appears to be happy and content. Her only negative comments regard the food at times which can be very bland/very same a lot of the time.
I appreciate it can be difficult to get a resident to do something and they can only be encouraged but feel Mum could be pushed more for the benefit of her
well being.
There is a lack of communication when there is a change in management (was not aware at all).
08 November 2022
Care staff seem caring.
08 November 2022
Friends just home from 2 weeks respite, can't praise the staff high enough. Our friend looks so well and her husband who doesn't have dementia but stayed with her loved it too. So much so they have booked for Christmas. We visited and were made so welcome each time nothing was too much trouble.
Thank you all.
08 November 2022
Hair could be washed more regularly, facial hair removed more regularly. We did supply a lady shaver staff said they couldn't find it. I went to my sister's room, the lady shaver was in the bathroom cabinet. Sometimes false teeth missing. Good food and good activities.