Hatley Court

Thank you from my dad and family you were wonderful. I wound not hesitate in recommending Hatley Court they have a complete caring attitude which I found helped us through very sad challenging times.

My Mum receives care, friendliness and respect. Her room is being kept clean and and the carers are industrious and most helpful. Her room is in the old part of the building and feel much colder since the new extension was built. I hope there is better provision of warmth to ensure the comfort she needs, and more regular walking and exercise around the Home to maintain mobility. I have also raised one issue about administering her medication far too early in the evening, i.e. ~8.00 p.m. instead of 9.30-10.00 pm. This does interfere with my visit (~8.00 pm at least three times a week) and, more importantly with her sleep pattern. If she goes to sleep too early, she awakes earlier in the night and this creates problems - confusion, falls, etc. Thank you.

Review went well. All areas covered, no complaints what so ever regarding staff, care, food and general everyday support. Only one issue regarding medication times.

We find Hatley Court a clean and happy place, and the staff are wonderful.

All in all a great care provider, many thanks.

I would not have any problems in recommending this home to anyone.

The Manager has always been very kind friendly and helpful, any issues I had he was very capable of sorting out. He keeps everything to a high standard and tries to make changes as he moves forward. I was very happy with my nana living here

I have been visiting my mother since she became a resident at Hatley Court Haven. I have generally visited on Sundays and have lunch with her. The lunches that I have been served during my visit are truly exceptional - restaurant quality. All your staff are marvellous - attentive kind and always helpful, nothing too much for them.

When I would turn up after a long day at work to visit Dad, they would welcome me and offer me a cup of tea.

Mine and my sister's experience has been good. The staff are very kind and caring. The management have always been helpful when sorting out problems and issues.

My mother spent eight very happy months at Hatley Court. From the very beginning she always looked smart and well cared for when I visited and I always felt she was happy and settled. As my mother's needs increased I was kept well informed of "next steps". The staff were caring both to my mother and myself when I visited. I would not hesitate recommending Hatley Court to anyone who is looking for a care home for a family member or friend.

The home has a new lease of life.

My father spent his final months at Hatley Court Haven and I'm so glad he did. He was well cared for and treated with dignity and respect. Staff were kind, considerate and caring. He was happy and enjoyed the company of the other residents. Thank you Hatley Court Haven you are wonderful.

Second care home for mother in law, she is happy there and we are happy too.

My wife and I had a thoroughly enjoyable experience over two weeks and would have no hesitation in doing so again.

When my time comes, I would be happy to spend my last days there.

He considered his room as his home, was happy. Staff always had a cheerful word with him, considerate of his needs.

There is a lack of communication when there is a change in management (was not aware at all).

Care staff seem caring.

Friends just home from 2 weeks respite, can't praise the staff high enough. Our friend looks so well and her husband who doesn't have dementia but stayed with her loved it too. So much so they have booked for Christmas. We visited and were made so welcome each time nothing was too much trouble. Thank you all.