Hatley Court

37 Burgess Road, Waterbeach, Cambridge CB25 9ND
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9.7 36 Reviews
  • Hatley Court, Cambridge
Hatley Court Haven, situated in the village of Waterbeach near Cambridge, is located in peaceful scenic surroundings where trained carers look to achieve a quality and dignified service within a 'home from home' environment.

Trained to meet professional and efficient care standards, Hatley Court Haven carers look to blend their expertise with a friendly and relaxed living environment to ensure all residents feel they are making the most of the accommodation.

Residents enjoy a varied nutritious food menu thanks to ingredients sourced locally and prepared by the home's kitchen. A packed activities programme supports the emotional well-being of residents.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 51 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1100 – £1500
  • Self-Funded Residential Dementia Care: £1200 – £1600
  • RESPITE Self-Funded Residential Care: £1100 – £1500
  • RESPITE Self-Funded Residential Dementia Care: £1200 – £1600

Everything is included except for personal expenses such as chiropody and hair treatments.

These prices are only a guideline, please contact Hatley Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Hatley Court Haven Ltd

Person in charge

  • Shiju Jose (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (51)
  • Single Rooms with Ensuite Wet Room (18)

Visiting

  • Visitors welcome into the home daily.

Parking

  • Ample car parking within the grounds of the home.

Hatley Court Reviews (36)

9.7

Hatley Court has a Review Score of 9.7 (9.686) out of 10, based on 10 reviews in the last 2 years.
Over all time Hatley Court has 36 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Hatley Court
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Total of 36, showing 1-20
Review from J H (Sister of Resident) published on 25 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Review went well. All areas covered, no complaints what so ever regarding staff, care, food and general everyday support. Only one issue regarding medication times.
Reply from Shiju Jose, Home Manager at Hatley Court

Thank you for your lovely feedback. We are so pleased to hear you are happy with the care, staff, food and support. We will review the medication times and we would be glad to discuss this with you directly to ensure everything is just right.

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Review from Candy E (Daughter of Resident) published on 8 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We find Hatley Court a clean and happy place, and the staff are wonderful.
Reply from Shiju Jose, Home Manager at Hatley Court

Thank you for your lovely feedback. Were so pleased youre happy with Hatley Court and our staff.

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Review from Patrick S (Son of Resident) published on 23 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mother has been a resident with Hatley Court for the past ten years. During that period she has been very well looked after. The care and attention to her needs by the regular staff was very reassuring for us as a family. Mum was always happy and loved the various activities laid on by the home.
All
in all a great care provider, many thanks.
Reply from Shiju Jose, Home Manager at Hatley Court

Thank you for your kind words. Caring for your mother was truly a privilege, and she will always hold a special place in our hearts here at Hatley Court.

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Review from D F (Daughter of Resident) published on 1 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum is a happy resident who enjoys the excellent care of most respectful staff, the company of fellow residents and the activities. There is always a warm smile from Hatley team from the top management to every carer. There is a good energy and a family feel to the place.
Reply from Marcus Lucas, Registered Manager at Hatley Court

Thank you for your kind words, we really appreciate the comments. I will make sure this is shared with the team, who truly make Hatley Court the home it is.

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Review from Linda G (Sister of Resident) published on 1 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister has been at Hatley Court Haven for sometime now and every time I visit her, she is happy. She enjoys chatting to people around her and she feels safe. The staff are very good with her, and nothing seems to be a problem, and they are so good with everyone. She especially likes going out in
the mini bus, a few hours away for a trip.
I would not have any problems in recommending this home to anyone.
Reply from Marcus Lucas, Registered Manager at Hatley Court

Thank you for your kind comments. We are so pleased to hear your sister is happy and feels safe at Hatley Court. I will share your kind word with the team.

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Review from L O (Granddaughter of Resident) published on 17 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Manager has always been very kind friendly and helpful, any issues I had he was very capable of sorting out. He keeps everything to a high standard and tries to make changes as he moves forward. I was very happy with my nana living here
Reply from Marcus Lucas, Registered Manager at Hatley Court

Thank you for your kind words. Your nana will be greatly missed and we were so lucky to have shared many happy memories with her.

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Review from B L (Daughter of Resident) published on 28 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been visiting my mother since she became a resident at Hatley Court Haven. I have generally visited on Sundays and have lunch with her. The lunches that I have been served during my visit are truly exceptional - restaurant quality. All your staff are marvellous - attentive kind and always helpful,
nothing too much for them.
Reply from Marcus Lucas, Registered Manager at Hatley Court

Thank you so much for your lovely review, I will share this with the team. We look forward to seeing you soon.

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Review from M D (Daughter of Resident) published on 18 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad was at Hatley Court for one year he received wonderful care throughout the year. The staff always treated him with utmost dignity and respect.
One member of staff was an absolute angel who always had time for Dad as did all the carers.
When I would turn up after a long day at work to visit
Dad, they would welcome me and offer me a cup of tea.
Reply from Marcus Lucas, Registered Manager at Hatley Court

Thank you for your kind words. Your dad will be missed greatly, and we were so lucky to have been able to enjoy many special memories with him. I will share your words with the team.

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Review from V S (Daughter of Resident) published on 26 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mine and my sister's experience has been good. The staff are very kind and caring. The management have always been helpful when sorting out problems and issues.
Reply from Marcus Lucas, Registered Manager at Hatley Court

Thank you for your review, we appreciate you taking the time to write it. I will share with the team your kind words.

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Review from Sarah B (Daughter of Resident) published on 23 January 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother spent eight very happy months at Hatley Court. From the very beginning she always looked smart and well cared for when I visited and I always felt she was happy and settled. As my mother's needs increased I was kept well informed of "next steps". The staff were caring both to my mother and
myself when I visited. I would not hesitate recommending Hatley Court to anyone who is looking for a care home for a family member or friend.
Reply from Marcus Lucas, Registered Manager at Hatley Court

Thank you for your kind words.
We are lucky to have looked after your mum, she will definitely be missed by all.

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Review from J J (Granddaughter of Resident) published on 22 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Nanna has always been happy here, but since the new manager started, the home is more organised, no more agency staff, and everyone from staff to residents seem happier.
The home has a new lease of life.
Reply from Linda Bunting, Administrator at Hatley Court

Thank you for your submission, pleased that you have noticed the changes as we continue to improve the home environment for our residents and everyone who works or visits us.

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Review from Julie T (Daughter of Resident) published on 14 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father spent his final months at Hatley Court Haven and I'm so glad he did. He was well cared for and treated with dignity and respect. Staff were kind, considerate and caring. He was happy and enjoyed the company of the other residents. Thank you Hatley Court Haven you are wonderful.
Reply from Linda Bunting, Administrator at Hatley Court

Thank you we appreciate your wonderful comments. Your Dad was a lovely man and a pleasure to care for.

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Review from Roy H (Son-in-law of Resident) published on 11 November 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Second care home for mother in law, she is happy there and we are happy too.
Reply from Linda Bunting, Administrator at Hatley Court

Thank you for your response, much appreciated. it is a pleasure to look after Mum she is a lovely lady.

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Review from B C (Husband of Resident) published on 8 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would have no hesitation in recommending Hatley Court to anyone contemplating staying or visiting the establishment.
My wife and I had a thoroughly enjoyable experience over two weeks and would have no hesitation in doing so again.
Reply from Linda Bunting, Administrator at Hatley Court

It was an absolute pleasure to have you stay with us, it is good to know how much you both enjoyed yourselves and we look forward to seeing you back with us in December.

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Review from B R (Husband of Resident) published on 8 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the care home very welcoming and friendly to all. I visit on Tuesdays, enjoy a very good lunch with my husband.
On occasion, he has not been shaved - short of staff I presume!
Activities that I have seen are very good, a lovely lady leads and knows them all. Only being there for three hours
a week it is difficult to give excellent!
When my time comes, I would be happy to spend my last days there.
Reply from Linda Bunting, Administrator at Hatley Court

Thank you for the response, we appreciate your comments which we will take on board and we look forward to your visits.

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Review from Carol C (Sister of Resident) published on 8 November 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
He considered his room as his home, was happy. Staff always had a cheerful word with him, considerate of his needs.
Reply from Linda Bunting, Administrator at Hatley Court

Thank you for your comments. He was a great character and we enjoyed his company.

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Review from Karen B (Daughter of Resident) published on 8 November 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum appears to be happy and content. Her only negative comments regard the food at times which can be very bland/very same a lot of the time.
I appreciate it can be difficult to get a resident to do something and they can only be encouraged but feel Mum could be pushed more for the benefit of her
well being.
There is a lack of communication when there is a change in management (was not aware at all).
Reply from Linda Bunting, Administrator at Hatley Court

We have recently had a new chef join our team who is reviewing our menu's . We do encourage all of our residents to join in with activities. We are doing positive changes since our management changes and hope this will resolve any concerns you may have. We have an open door policy, please come and discuss any concerns you may have.

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Review from K H (Son of Resident) published on 8 November 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Care staff seem caring.
Reply from Linda Bunting, Administrator at Hatley Court

Thank you for your response, it is nice to see Dad so settled here.

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Review from Elaine D (Friend of Resident) published on 8 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Friends just home from 2 weeks respite, can't praise the staff high enough. Our friend looks so well and her husband who doesn't have dementia but stayed with her loved it too. So much so they have booked for Christmas. We visited and were made so welcome each time nothing was too much trouble. Thank
you all.
Reply from Linda Bunting, Administrator at Hatley Court

Thank you for your comments. They are a lovely couple and good fun to be with. We look forward to seeing them again in December.

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Review from Robert N (Sister of Resident) published on 8 November 2022 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Hair could be washed more regularly, facial hair removed more regularly. We did supply a lady shaver staff said they couldn't find it. I went to my sister's room, the lady shaver was in the bathroom cabinet. Sometimes false teeth missing. Good food and good activities.
Reply from Linda Bunting, Administrator at Hatley Court

Thank you for taking the time to submit the feedback.

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Current Review Score: 9.7 (9.686)

Overview of Review Score

The Review Score of 9.7 (9.686) out of 10 for Hatley Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.706 for Hatley Court is calculated as follows: ( (88 Excellents x 5) + (27 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 119 Ratings = 4.706
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.98 Points relating to the number of positive Reviews for Hatley Court is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2. 10 Positive Reviews ÷ 10.2 = 0.98
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Dec 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Hatley Court

What types of Care is Hatley Court registered for?

Older Person Care, Dementia & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Hatley Court have?

There are 51 Single Rooms.

What are the Facilities & Services at Hatley Court?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hatley Court to the centre of Cambridge?

5.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hatley Court to verify any information. View our terms and conditions. Hatley Court has an Enhanced Service - more info.