






Hatley Court Haven, situated in the village of Waterbeach near Cambridge, is located in peaceful scenic surroundings where trained carers look to achieve a quality and dignified service within a 'home from home' environment.
Trained to meet professional and efficient care standards, Hatley Court Haven carers look to blend their expertise with a friendly and relaxed living environment to ensure all residents feel they are making the most of the accommodation.
Residents...
Care Provided by Hatley Court
Primary Care Categories
- Older Person Care
- Dementia
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 51 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Palliative / End of Life Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Everything is included except for personal expenses such as chiropody and hair treatments.
The price(s) shown are provided by the care home. Contact Hatley Court for full pricing details and T&Cs.
Contact Hatley Court to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- Hatley Court Haven Ltd
- Private Owned
Person in charge
- Shiju Jose (Registered Manager)
Local Authority / Social Services
Admission Information
- Ages 60+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2024
- Number of floors: 2
Room Information
- Single Rooms (51)
- Single Rooms with ensuite Wet Room (18)
Visiting
- Visitors welcome into the home daily.
Parking
- Ample car parking within the grounds of the home.
Hatley Court Reviews (37)
Hatley Court has a Review Score of 9.3 (9.316) out of 10, based on 8 reviews in the last 2 years.
Over all time Hatley Court has 37 reviews.
Thank you from my dad and family you were wonderful. I wound not hesitate in recommending Hatley Court they have a complete caring attitude which I found helped us through very sad challenging times.
Thank you so much for your kind words and lovely review. We are very grateful for your feedback and pleased that we could support your dad and family during such a difficult time. Your appreciation means a lot to all our staff.
Thank you again for trusting Hatley Court and for recommending us. We wish you and your family all the best.
My Mum receives care, friendliness and respect. Her room is being kept clean and and the carers are industrious and most helpful. Her room is in the old part of the building and feel much colder since the new extension was built. I hope there is better provision of warmth to ensure the comfort she needs, and more regular walking and exercise around the Home to maintain mobility. I have also raised one issue about administering her medication far too early in the evening, i.e. ~8.00 p.m. instead of 9.30-10.00 pm. This does interfere with my visit (~8.00 pm at least three times a week) and, more importantly with her sleep pattern. If she goes to sleep too early, she awakes earlier in the night and this creates problems - confusion, falls, etc. Thank you.
Thank you for your feedback.
We are pleased to hear that your mum is treated with kindness and respect and that you are happy with the cleanliness of her room and the support provided by our staff.
Thank you also for raising your concerns. As discussed via email, these have been reviewed,...
Review went well. All areas covered, no complaints what so ever regarding staff, care, food and general everyday support. Only one issue regarding medication times.
Thank you for your lovely feedback. We are so pleased to hear you are happy with the care, staff, food and support. We will review the medication times and we would be glad to discuss this with you directly to ensure everything is just right.
We find Hatley Court a clean and happy place, and the staff are wonderful.
Thank you for your lovely feedback. Were so pleased youre happy with Hatley Court and our staff.
All in all a great care provider, many thanks.
Thank you for your kind words. Caring for your mother was truly a privilege, and she will always hold a special place in our hearts here at Hatley Court.
I would not have any problems in recommending this home to anyone.
Thank you for your kind comments. We are so pleased to hear your sister is happy and feels safe at Hatley Court. I will share your kind word with the team.
The Manager has always been very kind friendly and helpful, any issues I had he was very capable of sorting out. He keeps everything to a high standard and tries to make changes as he moves forward. I was very happy with my nana living here
Thank you for your kind words. Your nana will be greatly missed and we were so lucky to have shared many happy memories with her.
I have been visiting my mother since she became a resident at Hatley Court Haven. I have generally visited on Sundays and have lunch with her. The lunches that I have been served during my visit are truly exceptional - restaurant quality. All your staff are marvellous - attentive kind and always helpful, nothing too much for them.
Thank you so much for your lovely review, I will share this with the team. We look forward to seeing you soon.
One member of staff was an absolute angel who always had time for Dad as did all the carers.
When I would turn up after a long day at work to visit Dad, they would welcome me and offer me a cup of tea.
Thank you for your kind words. Your dad will be missed greatly, and we were so lucky to have been able to enjoy many special memories with him. I will share your words with the team.
Mine and my sister's experience has been good. The staff are very kind and caring. The management have always been helpful when sorting out problems and issues.
Thank you for your review, we appreciate you taking the time to write it. I will share with the team your kind words.
My mother spent eight very happy months at Hatley Court. From the very beginning she always looked smart and well cared for when I visited and I always felt she was happy and settled. As my mother's needs increased I was kept well informed of "next steps". The staff were caring both to my mother and myself when I visited. I would not hesitate recommending Hatley Court to anyone who is looking for a care home for a family member or friend.
We are lucky to have looked after your mum, she will definitely be missed by all.
The home has a new lease of life.
Thank you for your submission, pleased that you have noticed the changes as we continue to improve the home environment for our residents and everyone who works or visits us.
My father spent his final months at Hatley Court Haven and I'm so glad he did. He was well cared for and treated with dignity and respect. Staff were kind, considerate and caring. He was happy and enjoyed the company of the other residents. Thank you Hatley Court Haven you are wonderful.
Thank you we appreciate your wonderful comments. Your Dad was a lovely man and a pleasure to care for.
Second care home for mother in law, she is happy there and we are happy too.
Thank you for your response, much appreciated. it is a pleasure to look after Mum she is a lovely lady.
My wife and I had a thoroughly enjoyable experience over two weeks and would have no hesitation in doing so again.
It was an absolute pleasure to have you stay with us, it is good to know how much you both enjoyed yourselves and we look forward to seeing you back with us in December.
On occasion, he has not been shaved - short of staff I presume!
Activities that I have seen are very good, a lovely lady leads and knows them all. Only being there for three hours a week it is difficult to give excellent!
When my time comes, I would be happy to spend my last days there.
Thank you for the response, we appreciate your comments which we will take on board and we look forward to your visits.
He considered his room as his home, was happy. Staff always had a cheerful word with him, considerate of his needs.
Thank you for your comments. He was a great character and we enjoyed his company.
I appreciate it can be difficult to get a resident to do something and they can only be encouraged but feel Mum could be pushed more for the benefit of her well being.
There is a lack of communication when there is a change in management (was not aware at all).
We have recently had a new chef join our team who is reviewing our menu's . We do encourage all of our residents to join in with activities. We are doing positive changes since our management changes and hope this will resolve any concerns you may have. We have an open door policy, please come and discuss any concerns you may have.
Care staff seem caring.
Thank you for your response, it is nice to see Dad so settled here.
Friends just home from 2 weeks respite, can't praise the staff high enough. Our friend looks so well and her husband who doesn't have dementia but stayed with her loved it too. So much so they have booked for Christmas. We visited and were made so welcome each time nothing was too much trouble. Thank you all.
Thank you for your comments. They are a lovely couple and good fun to be with. We look forward to seeing them again in December.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 09 December 2020Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Hatley Court.
There are no upcoming events for Hatley Court.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Hatley Court.
Accreditations
There are no accreditations posted yet for Hatley Court.
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about Hatley Court
What types of Care is Hatley Court registered for?
Older Person Care, Dementia, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Hatley Court have?
There are 51 Single Rooms.
What are the Facilities & Services at Hatley Court?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Hatley Court to the centre of Cambridge?
5.2 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hatley Court to verify any information. View our terms and conditions. Hatley Court has an Enhanced Service -more info.