Hatley Court

37 Burgess Road, Waterbeach, Cambridge CB25 9ND
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9.5 35 Reviews
  • Hatley Court, Cambridge
Hatley Court Haven, situated in the village of Waterbeach near Cambridge, is located in peaceful scenic surroundings where trained carers look to achieve a quality and dignified service within a 'home from home' environment.

Trained to meet professional and efficient care standards, Hatley Court Haven carers look to blend their expertise with a friendly and relaxed living environment to ensure all residents feel they are making the most of the accommodation.

Residents enjoy a varied nutritious food menu thanks to ingredients sourced locally and prepared by the home's kitchen. A packed activities programme supports the emotional well-being of residents.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 51 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1100 – £1500
  • Self-Funded Residential Dementia Care: £1200 – £1600
  • RESPITE Self-Funded Residential Care: £1100 – £1500
  • RESPITE Self-Funded Residential Dementia Care: £1200 – £1600

Everything is included except for personal expenses such as chiropody and hair treatments.

These prices are only a guideline, please contact Hatley Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Hatley Court Haven Ltd

Person in charge

  • Shiju Jose (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (51)
  • Single Rooms with ensuite Wet Room (18)

Visiting

  • Visitors welcome into the home daily.

Parking

  • Ample car parking within the grounds of the home.

Hatley Court Reviews (35)

Total of 35, showing 21-35
9.5

Hatley Court has a Review Score of 9.5 (9.455) out of 10, based on 9 reviews in the last 2 years. Over all time Hatley Court has 35 reviews.

Overall Experience

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Date Published

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Review from Vera S (Daughter of Resident) published on 8 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I find the home satisfactory for my mother, the only problem is she loses things. Two sets of hearing aids and a watch, also clothes.

Reply from Linda Bunting, Administrator at Hatley Court

Thank you for your feedback, this is very important to us so that we can take your comments on board and review our service. Please feel free to come in and chat with us directly so we can help resolve any concerns you may have.

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Review from C B (Son of Resident) published on 31 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I visited my mother at the beginning of the month and all residents looked happy and well cared for. The facilities were clean and the lunch smelt very good - we left just before serving began. Members of staff were friendly and attended to the residents needs.

Reply from Linda Bunting, Administrator at Hatley Court

Thank you, we appreciate your comments and love looking after your Mum. It is always nice to greet you and your family when they visit.

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Review from B C (Son of Resident) published on 25 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident for over 12 months and has settled in well. Staff are always smiling and when asked always respond quickly to any requests. The only facility mum does use is the weekly visit by the hairdresser so I cannot comment on others offered but do see regular entertainment sessions going
on which a lot of the residents do seem to take part in and enjoy. Since the new manager arrived during the summer the garden has improved a lot which has made mum happier as she likes looking out on it. As a family we are generally pleased to have found a safe and caring home for Mum. She has got used to most of the staff and I assume like all care homes new faces do regularly appear which does take her time to adjust to.
Overall this review is positive so keep up the good work!

Reply from Anna Swed, Home Manager at Hatley Court

We’re so happy to hear from you! Thank you for your valuable feedback.

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Review from Ellie S (Daughter of Resident) published on 24 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience with Hatley Court is a positive one. The staff are always so happy, friendly and always willing to help. They are so kind and caring and take the time, even when they are so busy, to sit with an individual who needs some reassurance. My mother is very happy and content and I thank the
staff for being so wonderful with her. I know my mother is safe and well and cared for. I visit her daily and I am also made to feel very welcome. Overall, Hatley Court is definitely a home I would recommend.

Reply from Linda Bunting, Administrator at Hatley Court

It is a pleasure to look after your Mum and to welcome your daily visits which are always a pleasure. We thank you also for the assistance you give to Hatley Court Haven during our visits out of the home.

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Review from C B (Son of Resident) published on 21 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother received wonderful care at Hatley Court over a period of approximately three and a half years prior to sadly passing away earlier this year. The staff were always attentive and extremely kind and made life as comfortable as possible during her time there. The management personnel at Hatley
Court worked very hard to arrange various events and special occasions that were enjoyed by residents and were always on hand to deal with any queries.

Reply from Linda Bunting, Administrator at Hatley Court

Thank you for your kind words, your Mum was a treasure and we loved looking after her. She is sadly missed.

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Review from D W (Daughter of Resident) published on 11 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff and management are very kind and helpful although communication to relatives can be poor at times. It's hard to judge certain elements of the home and care provided due to the pandemic but Mum's mental health appears to have improved along with her personal hygiene since being placed into care.

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Review from A F (Son of Resident) published on 6 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident for nearly four years. In that time the specialist care team have, to the best of my knowledge, performed outstanding work to keep her healthy (physically), comfortable, clean and safe. It was a tremendous source of comfort to my late father to know this. Thank you to all,
especially during the last 18 months of Covid which made achieving all this especially impressive.

Reply from Linda Bunting, Administrator at Hatley Court

We love having your mum with us, Mum loved the visits and cake she had on her recent birthday, look forward to seeing you soon.

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Review from J K (Daughter of Resident) published on 7 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very well run. Wonderful staff and facilities. Mum is more settled here than I ever thought would be possible. She is very well cared for and stimulated. Communication with staff is excellent.

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Review from M J (Sister-in-law of Resident) published on 18 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff does get changed a lot. Agency staff, quite a few not very caring. A lot of entertainment for residents.

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Review from D F (Husband of Resident) published on 17 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the staff enough even in normal times, let alone in the present circumstances. Just hope all the precautions are keeping the virus at bay. I am certainly very happy that my wife is in the best possible place in these trying times. A million thanks for at alone.

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Review from A P (Son of Resident) published on 16 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As I live a great distance away, I can only comment on what I'm told by my mother or staff, but on visiting the home, it is very clean, and the staff are friendly. During the current epidemic, I'm very pleased with the lockdown procedures and that no one has the virus. Overall, very happy with what
I've seen.

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Review from J F (Niece of Resident) published on 16 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt has settled in well; she enjoys the company, and she's well looked after.

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Review from P B (Daughter of Resident) published on 16 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and management are very efficient and helpful if I have any queries regarding my mum. The staff are always happy working with their teams.

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Review from M P (Daughter of Resident) published on 16 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care Mum receives is excellent. She is very happy in her home, and the staff are caring and respectful.
I feel very comfortable and welcome at the home, and the staff keep me updated with everything happening with Mum.

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Review from Lynda (Daughter of Resident) published on 3 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Hatley Court Haven provides a good standard of care. My mum has been at Hatley for just over a year and has blossomed since she's been there. The care staff work very hard to meet individual need and are always approachable and friendly. They work hard to establish positive relationships with residents
and often go 'the extra mile' to achieve this e.g. providing the loan of a TV during lockdown so that Mum could view a DVD of her own mother's funeral. There are the usual niggles about food not arriving hot enough (common to all care homes I should think), but the food is of a good quality and the chef tries very hard to cook what residents like to eat. The Activities Coordinator is great. Outside of lockdown there are many activities, including trips, to choose from, and during lockdown, activities continue with quizzes, music and outdoor fun. Overall, a lovely home.

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Current Review Score: 9.5 (9.455)

Overview of Review Score

The Review Score of 9.5 (9.455) out of 10 for Hatley Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.673 for Hatley Court is calculated as follows: ( (76 Excellents x 5) + (27 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 107 Ratings = 4.673

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.782 Points relating to the number of positive Reviews for Hatley Court is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2. 9 Positive Reviews ÷ 10.2 = 0.882

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Dec 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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