Hatley Court

Hair could be washed more regularly, facial hair removed more regularly. We did supply a lady shaver staff said they couldn't find it. I went to my sister's room, the lady shaver was in the bathroom cabinet. Sometimes false teeth missing. Good food and good activities.

Our wife and mother to two daughters has been at Hatley Court Haven since beginning of July 2022 following five months at the hospital due to a stroke. She came here for a week but family could not cope with the continuous attendance required night and day, therefore fortunately, there was a placement at Hatley Court for her. As you can see from the review below we are essentially very pleased with the care and attention she receives at Hatley Court - maybe she will return home?

I find the home satisfactory for my mother, the only problem is she loses things. Two sets of hearing aids and a watch, also clothes.

I visited my mother at the beginning of the month and all residents looked happy and well cared for. The facilities were clean and the lunch smelt very good - we left just before serving began. Members of staff were friendly and attended to the residents needs.

Overall this review is positive so keep up the good work!

My experience with Hatley Court is a positive one. The staff are always so happy, friendly and always willing to help. They are so kind and caring and take the time, even when they are so busy, to sit with an individual who needs some reassurance. My mother is very happy and content and I thank the staff for being so wonderful with her. I know my mother is safe and well and cared for. I visit her daily and I am also made to feel very welcome. Overall, Hatley Court is definitely a home I would recommend.

My mother received wonderful care at Hatley Court over a period of approximately three and a half years prior to sadly passing away earlier this year. The staff were always attentive and extremely kind and made life as comfortable as possible during her time there. The management personnel at Hatley Court worked very hard to arrange various events and special occasions that were enjoyed by residents and were always on hand to deal with any queries.

Staff and management are very kind and helpful although communication to relatives can be poor at times. It's hard to judge certain elements of the home and care provided due to the pandemic but Mum's mental health appears to have improved along with her personal hygiene since being placed into care.

My mother has been a resident for nearly four years. In that time the specialist care team have, to the best of my knowledge, performed outstanding work to keep her healthy (physically), comfortable, clean and safe. It was a tremendous source of comfort to my late father to know this. Thank you to all, especially during the last 18 months of Covid which made achieving all this especially impressive.

Very well run. Wonderful staff and facilities. Mum is more settled here than I ever thought would be possible. She is very well cared for and stimulated. Communication with staff is excellent.

The staff does get changed a lot. Agency staff, quite a few not very caring. A lot of entertainment for residents.

I cannot praise the staff enough even in normal times, let alone in the present circumstances. Just hope all the precautions are keeping the virus at bay. I am certainly very happy that my wife is in the best possible place in these trying times. A million thanks for at alone.

My aunt has settled in well; she enjoys the company, and she's well looked after.

As I live a great distance away, I can only comment on what I'm told by my mother or staff, but on visiting the home, it is very clean, and the staff are friendly. During the current epidemic, I'm very pleased with the lockdown procedures and that no one has the virus. Overall, very happy with what I've seen.

I feel very comfortable and welcome at the home, and the staff keep me updated with everything happening with Mum.

The staff and management are very efficient and helpful if I have any queries regarding my mum. The staff are always happy working with their teams.

Hatley Court Haven provides a good standard of care. My mum has been at Hatley for just over a year and has blossomed since she's been there. The care staff work very hard to meet individual need and are always approachable and friendly. They work hard to establish positive relationships with residents and often go 'the extra mile' to achieve this e.g. providing the loan of a TV during lockdown so that Mum could view a DVD of her own mother's funeral. There are the usual niggles about food not arriving hot enough (common to all care homes I should think), but the food is of a good quality and the chef tries very hard to cook what residents like to eat. The Activities Coordinator is great. Outside of lockdown there are many activities, including trips, to choose from, and during lockdown, activities continue with quizzes, music and outdoor fun. Overall, a lovely home.