






Hatley Court Haven, situated in the village of Waterbeach near Cambridge, is located in peaceful scenic surroundings where trained carers look to achieve a quality and dignified service within a 'home from home' environment.
Trained to meet professional and efficient care standards, Hatley Court Haven carers look to blend their expertise with a friendly and relaxed living environment to ensure all residents feel they are making the most of the accommodation.
Residents...
Care Provided by Hatley Court
Primary Care Categories
- Older Person Care
- Dementia
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 51 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Palliative / End of Life Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Everything is included except for personal expenses such as chiropody and hair treatments.
The price(s) shown are provided by the care home. Contact Hatley Court for full pricing details and T&Cs.
Contact Hatley Court to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- Hatley Court Haven Ltd
- Private Owned
Person in charge
- Shiju Jose (Registered Manager)
Local Authority / Social Services
Admission Information
- Ages 60+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2024
- Number of floors: 2
Room Information
- Single Rooms (51)
- Single Rooms with ensuite Wet Room (18)
Visiting
- Visitors welcome into the home daily.
Parking
- Ample car parking within the grounds of the home.
Hatley Court Reviews (37)
Hatley Court has a Review Score of 9.3 (9.316) out of 10, based on 8 reviews in the last 2 years.
Over all time Hatley Court has 37 reviews.
Hair could be washed more regularly, facial hair removed more regularly. We did supply a lady shaver staff said they couldn't find it. I went to my sister's room, the lady shaver was in the bathroom cabinet. Sometimes false teeth missing. Good food and good activities.
Thank you for taking the time to submit the feedback.
Our wife and mother to two daughters has been at Hatley Court Haven since beginning of July 2022 following five months at the hospital due to a stroke. She came here for a week but family could not cope with the continuous attendance required night and day, therefore fortunately, there was a placement at Hatley Court for her. As you can see from the review below we are essentially very pleased with the care and attention she receives at Hatley Court - maybe she will return home?
Thank you very much for your feedback, it is a pleasure looking after your loved one and we will do our best to continue to progress with the best quality care which is our aim.
I find the home satisfactory for my mother, the only problem is she loses things. Two sets of hearing aids and a watch, also clothes.
Thank you for your feedback, this is very important to us so that we can take your comments on board and review our service. Please feel free to come in and chat with us directly so we can help resolve any concerns you may have.
I visited my mother at the beginning of the month and all residents looked happy and well cared for. The facilities were clean and the lunch smelt very good - we left just before serving began. Members of staff were friendly and attended to the residents needs.
Thank you, we appreciate your comments and love looking after your Mum. It is always nice to greet you and your family when they visit.
Overall this review is positive so keep up the good work!
We’re so happy to hear from you! Thank you for your valuable feedback.
My experience with Hatley Court is a positive one. The staff are always so happy, friendly and always willing to help. They are so kind and caring and take the time, even when they are so busy, to sit with an individual who needs some reassurance. My mother is very happy and content and I thank the staff for being so wonderful with her. I know my mother is safe and well and cared for. I visit her daily and I am also made to feel very welcome. Overall, Hatley Court is definitely a home I would recommend.
It is a pleasure to look after your Mum and to welcome your daily visits which are always a pleasure. We thank you also for the assistance you give to Hatley Court Haven during our visits out of the home.
My mother received wonderful care at Hatley Court over a period of approximately three and a half years prior to sadly passing away earlier this year. The staff were always attentive and extremely kind and made life as comfortable as possible during her time there. The management personnel at Hatley Court worked very hard to arrange various events and special occasions that were enjoyed by residents and were always on hand to deal with any queries.
Thank you for your kind words, your Mum was a treasure and we loved looking after her. She is sadly missed.
Staff and management are very kind and helpful although communication to relatives can be poor at times. It's hard to judge certain elements of the home and care provided due to the pandemic but Mum's mental health appears to have improved along with her personal hygiene since being placed into care.
My mother has been a resident for nearly four years. In that time the specialist care team have, to the best of my knowledge, performed outstanding work to keep her healthy (physically), comfortable, clean and safe. It was a tremendous source of comfort to my late father to know this. Thank you to all, especially during the last 18 months of Covid which made achieving all this especially impressive.
We love having your mum with us, Mum loved the visits and cake she had on her recent birthday, look forward to seeing you soon.
Very well run. Wonderful staff and facilities. Mum is more settled here than I ever thought would be possible. She is very well cared for and stimulated. Communication with staff is excellent.
The staff does get changed a lot. Agency staff, quite a few not very caring. A lot of entertainment for residents.
I cannot praise the staff enough even in normal times, let alone in the present circumstances. Just hope all the precautions are keeping the virus at bay. I am certainly very happy that my wife is in the best possible place in these trying times. A million thanks for at alone.
My aunt has settled in well; she enjoys the company, and she's well looked after.
As I live a great distance away, I can only comment on what I'm told by my mother or staff, but on visiting the home, it is very clean, and the staff are friendly. During the current epidemic, I'm very pleased with the lockdown procedures and that no one has the virus. Overall, very happy with what I've seen.
I feel very comfortable and welcome at the home, and the staff keep me updated with everything happening with Mum.
The staff and management are very efficient and helpful if I have any queries regarding my mum. The staff are always happy working with their teams.
Hatley Court Haven provides a good standard of care. My mum has been at Hatley for just over a year and has blossomed since she's been there. The care staff work very hard to meet individual need and are always approachable and friendly. They work hard to establish positive relationships with residents and often go 'the extra mile' to achieve this e.g. providing the loan of a TV during lockdown so that Mum could view a DVD of her own mother's funeral. There are the usual niggles about food not arriving hot enough (common to all care homes I should think), but the food is of a good quality and the chef tries very hard to cook what residents like to eat. The Activities Coordinator is great. Outside of lockdown there are many activities, including trips, to choose from, and during lockdown, activities continue with quizzes, music and outdoor fun. Overall, a lovely home.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 09 December 2020Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Hatley Court.
There are no upcoming events for Hatley Court.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Hatley Court.
Accreditations
There are no accreditations posted yet for Hatley Court.
Meet the Team (0)
There are no Team Members posted yet.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hatley Court to verify any information. View our terms and conditions. Hatley Court has an Enhanced Service -more info.