Submit a Review for Cartref Care Home
Brecon Road, Hay-on-Wye, Hereford, HR3 5PJ
View Full Details of Cartref Care HomeLatest Reviews for Cartref Care Home
06 November 2025
All very good.
22 October 2025
Mum and I could not be happier with the care she receives here. Everyone is so helpful and friendly and welcoming and she feels really valued and looked after. Because of Mum's Alzheimer's she needs help with her personal care and this is done with respect and sensitivity. We are so grateful. If we could give the staff here six stars we would.
15 October 2025
My mum has now been at cartref for 3 years . I cannot express how amazing the care has been over this time . Alongside this the staff are so supportive to me as her daughter. I go several times a week and am always met with a welcome . Mum has been quite challenging to care for in the last year . However with a personalised approach and individualised care she is still there which is important to her and us as a local home. I would totally recommend Cartref !!! The home is spotlessly clean and is a homely environment. Maybe could do with some refurbishment here and there but then wouldnt anyone's home ! ! Birthdays and special occasions are always celebrated and everyone gets a birthday cake ! There is a lovely garden to sit in and usually a good range of activities. I like that you can turn up to visit anytime and you are welcomed . Can't thank Leanne and her team enough for all they do. If I needed a residential home in the future I really hope it would be like this one !!
08 October 2025
I wanted to take a moment to express my heartfelt gratitude for the incredible care and compassion we have received over the years at Cartref. From the very beginning, the love, dignity, and attentiveness my mum received at Cartref brought comfort not only to her, but to all of us who loved her. Knowing she was held with such gentleness and respect gave me peace in a time of deep sadness. You created an atmosphere of safety and kindness that made all the difference. In particular, I want to thank Leanne, whose presence and support went far beyond anything I could have expected. Leanne spent hours with me, offering not just professional care, but genuine humanity.
08 October 2025
The care given to Mum is exceptional. The carers really do care and are always happy and jolly and treat mum with love and respect. The are very perceptive to Mums mood and health. Nothing is ever too much trouble. Mum is not well and very old, the staff give me personally a lot of support they are very compassionate. The whole team work well together and get along which gives Cartref a lovely atmosphere. I am definitely going to come here as a resident when the time comes, I cannot recommend it highly enough.
25 July 2024
All the staff are well trained and genuinely caring. The communication between the staff and family is excellent and the manager is friendly and efficient.
11 March 2024
I am very pleased with Cartref, thank you to all concerned.
19 September 2023
I regularly visit Cartref to hold an informal and meaningful church service. With a group of residents we sing hymns together, have a Bible reading with a short and encouraging message and a prayer. The leadership and staff are so friendly and helpful each time I visit. I also must say that staff interaction with the residents is excellent. I see first hand the respect and friendliness that is shown to residents, which is professional and supportive. They really care about the residents and are always there to respond to their needs. Definitely five stars.
07 September 2023
I arranged for my husband to become a resident at Cartref after five years of him becoming more and more withdrawn, following ill health and retirement. Doctors gave him various anti-depressants and other treatment for depression, none of which helped. Moving him to Cartref has made a huge difference and he is returning to his previous, cheerful self. All the staff at Cartref are wonderful, so kind and helpful with nothing being too much trouble. I cannot thank them all enough.
13 July 2023
Great care home with staff that really care for the patients. Always good vibes when I visit.
29 June 2023
Mum has been in Cartref Care Home for nearly a year. She says that the food is good and the staff are very kind and caring. There are some events and activities such as trips and visits from singers etc. There is a small garden for the summer. Her room (single, en-suite) looks fine. However, the best and most important feature of Cartref is the excellent staff who are very caring.
29 June 2023
I could not ask for a better place for my father to live. I chose Cartref Care Home, after visiting several homes, because it had the best atmosphere and all the residents seemed happy and content. It is a small home and all of the staff seem to enjoy their jobs and are dedicated to providing a high level of care. They treat the residents with great dignity. The food is excellent - homemade and of very good quality. The bedrooms are cheerful and there is a good range of activities. I'm very glad I chose Cartref.
26 June 2023
Friendly, very clean, staff are always happy to help. Activities are nice and residents seem to enjoy them. The garden is always kept lovely.
20 April 2023
Mother-in-law is very happy and content at Cartref Care Home. All staff are very efficient and caring and nothing is too much trouble.
14 April 2023
Lovely welcoming home; staff are friendly and caring and nothing is too much trouble for them. The last couple of years has been very hard with covid, staffing etc but they’ve never failed in their caring of the residents. In December it was my mum's 100th birthday and they gave her a wonderful party to say the least. I cannot fault the care given from top to bottom it’s wonderful
19 April 2021
Cannot mark rooms, never seen inside one due to lockdown, but my mother says it is lovely.
02 April 2021
Since my sister has been at Cartref she has been very happy with the staff and her care. I have found the staff very helpful and during Covid they have been happy to have her in their care, whilst not seeing her and only speaking on the phone.
26 March 2021
I have been in to Cartref Care Home many times over the years - the residents I have met have always seemed happy and content and the staff have also been helpful and friendly.
15 March 2021
I am very happy with the care provided by the team at Cartref for my mother. I know that she feels secure there and regards it as her home.
15 February 2021
My mother arrived at Cartref when we were in full Covid-19 lockdown so I have not been inside the home. All staff have been very friendly and helpful. I can ring and speak to my mother on the telephone and also see and talk to her through the window. I call with items for my mother most weeks and I'm always greeted with kindness. Keep up the good work through these bad times. Excellent home.
Latest Reviews for Cartref Care Home
06 November 2025
All very good.
22 October 2025
Mum and I could not be happier with the care she receives here. Everyone is so helpful and friendly and welcoming and she feels really valued and looked after. Because of Mum's Alzheimer's she needs help with her personal care and this is done with respect and sensitivity. We are so grateful. If we could give the staff here six stars we would.
15 October 2025
My mum has now been at cartref for 3 years . I cannot express how amazing the care has been over this time . Alongside this the staff are so supportive to me as her daughter. I go several times a week and am always met with a welcome . Mum has been quite challenging to care for in the last year . However with a personalised approach and individualised care she is still there which is important to her and us as a local home. I would totally recommend Cartref !!! The home is spotlessly clean and is a homely environment. Maybe could do with some refurbishment here and there but then wouldnt anyone's home ! ! Birthdays and special occasions are always celebrated and everyone gets a birthday cake ! There is a lovely garden to sit in and usually a good range of activities. I like that you can turn up to visit anytime and you are welcomed . Can't thank Leanne and her team enough for all they do. If I needed a residential home in the future I really hope it would be like this one !!
08 October 2025
I wanted to take a moment to express my heartfelt gratitude for the incredible care and compassion we have received over the years at Cartref. From the very beginning, the love, dignity, and attentiveness my mum received at Cartref brought comfort not only to her, but to all of us who loved her. Knowing she was held with such gentleness and respect gave me peace in a time of deep sadness. You created an atmosphere of safety and kindness that made all the difference. In particular, I want to thank Leanne, whose presence and support went far beyond anything I could have expected. Leanne spent hours with me, offering not just professional care, but genuine humanity.
08 October 2025
The care given to Mum is exceptional. The carers really do care and are always happy and jolly and treat mum with love and respect. The are very perceptive to Mums mood and health. Nothing is ever too much trouble. Mum is not well and very old, the staff give me personally a lot of support they are very compassionate. The whole team work well together and get along which gives Cartref a lovely atmosphere. I am definitely going to come here as a resident when the time comes, I cannot recommend it highly enough.
25 July 2024
All the staff are well trained and genuinely caring. The communication between the staff and family is excellent and the manager is friendly and efficient.
11 March 2024
I am very pleased with Cartref, thank you to all concerned.
19 September 2023
I regularly visit Cartref to hold an informal and meaningful church service. With a group of residents we sing hymns together, have a Bible reading with a short and encouraging message and a prayer. The leadership and staff are so friendly and helpful each time I visit. I also must say that staff interaction with the residents is excellent. I see first hand the respect and friendliness that is shown to residents, which is professional and supportive. They really care about the residents and are always there to respond to their needs. Definitely five stars.
07 September 2023
I arranged for my husband to become a resident at Cartref after five years of him becoming more and more withdrawn, following ill health and retirement. Doctors gave him various anti-depressants and other treatment for depression, none of which helped. Moving him to Cartref has made a huge difference and he is returning to his previous, cheerful self. All the staff at Cartref are wonderful, so kind and helpful with nothing being too much trouble. I cannot thank them all enough.
13 July 2023
Great care home with staff that really care for the patients. Always good vibes when I visit.
29 June 2023
Mum has been in Cartref Care Home for nearly a year. She says that the food is good and the staff are very kind and caring. There are some events and activities such as trips and visits from singers etc. There is a small garden for the summer. Her room (single, en-suite) looks fine. However, the best and most important feature of Cartref is the excellent staff who are very caring.
29 June 2023
I could not ask for a better place for my father to live. I chose Cartref Care Home, after visiting several homes, because it had the best atmosphere and all the residents seemed happy and content. It is a small home and all of the staff seem to enjoy their jobs and are dedicated to providing a high level of care. They treat the residents with great dignity. The food is excellent - homemade and of very good quality. The bedrooms are cheerful and there is a good range of activities. I'm very glad I chose Cartref.
26 June 2023
Friendly, very clean, staff are always happy to help. Activities are nice and residents seem to enjoy them. The garden is always kept lovely.
20 April 2023
Mother-in-law is very happy and content at Cartref Care Home. All staff are very efficient and caring and nothing is too much trouble.
14 April 2023
Lovely welcoming home; staff are friendly and caring and nothing is too much trouble for them. The last couple of years has been very hard with covid, staffing etc but they’ve never failed in their caring of the residents. In December it was my mum's 100th birthday and they gave her a wonderful party to say the least. I cannot fault the care given from top to bottom it’s wonderful
19 April 2021
Cannot mark rooms, never seen inside one due to lockdown, but my mother says it is lovely.
02 April 2021
Since my sister has been at Cartref she has been very happy with the staff and her care. I have found the staff very helpful and during Covid they have been happy to have her in their care, whilst not seeing her and only speaking on the phone.
26 March 2021
I have been in to Cartref Care Home many times over the years - the residents I have met have always seemed happy and content and the staff have also been helpful and friendly.
15 March 2021
I am very happy with the care provided by the team at Cartref for my mother. I know that she feels secure there and regards it as her home.
15 February 2021
My mother arrived at Cartref when we were in full Covid-19 lockdown so I have not been inside the home. All staff have been very friendly and helpful. I can ring and speak to my mother on the telephone and also see and talk to her through the window. I call with items for my mother most weeks and I'm always greeted with kindness. Keep up the good work through these bad times. Excellent home.