Cartref Care Home

Brecon Road, Hay-on-Wye, Hereford HR3 5PJ
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9.1 34 Reviews
  • Cartref Care Home, Hereford
Cartref is set in a rural area, surrounded by beautiful countryside and close to the river Wye.

It is a small friendly home with an experienced and unified staff team. The residents are at the centre of everything they do and they wish to treat each person with kindness and to respect their unique needs.

They organise a variety of activities according to residents’ individual preferences and interests. They encourage residents to contribute their own skills, experience and ideas and hold regular residents’ meetings. The home organises outings to the nearby Garden Centre, library, luncheon club, Thursday Market, HayDay Café’ and nearby churches.

They have close links with their local community, every 1st and 3rd Friday they host Tea and Chat afternoons when they invite people from the town to join in for cakes, chat and various activities and entertainment.

Cartref hosts regular church services for those who wish to attend and frequent musical concerts. They enjoy weekly visits from Hay Primary school children, the local librarian and volunteers from other community groups.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 23 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care
  • Parkinson's Disease

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1182
  • Self-Funded Residential Dementia Care: from £1182
  • RESPITE Self-Funded Residential Care: from £1282
  • RESPITE Self-Funded Residential Dementia Care: from £1282

These prices are only a guideline, please contact Cartref Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Bryony Cox (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1967
  • Last Refurbishment: 2000

Room Information

  • Single Rooms (23)

Cartref Care Home Reviews (34)

Total of 34, showing 1-20
9.1

Cartref Care Home has a Review Score of 9.1 (9.144) out of 10, based on 5 reviews in the last 2 years. Over all time Cartref Care Home has 34 reviews.

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Review from R W (Son of Resident) published on 25 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are well trained and genuinely caring. The communication between the staff and family is excellent and the manager is friendly and efficient.

Reply from Dannielle Lewis, Home Manager at Cartref Care Home

Thank you for taking the time to leave us this honest, kind review.

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Review from Margaret B (Sister of Resident) published on 11 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with Cartref, thank you to all concerned.

Reply from Dannielle Lewis, Home Manager at Cartref Care Home

Thank you for your kind words, I will make sure to pass them onto the rest of the team.

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Review from Gordon B (Regular Volunteer) published on 19 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I regularly visit Cartref to hold an informal and meaningful church service. With a group of residents we sing hymns together, have a Bible reading with a short and encouraging message and a prayer. The leadership and staff are so friendly and helpful each time I visit. I also must say that staff interaction
with the residents is excellent. I see first hand the respect and friendliness that is shown to residents, which is professional and supportive. They really care about the residents and are always there to respond to their needs. Definitely five stars.

Reply from Paul Anderson, Home Manager at Cartref Care Home

Thank you for leaving us such a kind review. I speak on behalf of all of the team and residents when I say we are grateful for your church services and it is a delight having you in our home. Your kind words will be passed onto the rest of the wonderful team.

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Review from Janet J (Wife of Resident) published on 7 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I arranged for my husband to become a resident at Cartref after five years of him becoming more and more withdrawn, following ill health and retirement. Doctors gave him various anti-depressants and other treatment for depression, none of which helped. Moving him to Cartref has made a huge difference
and he is returning to his previous, cheerful self. All the staff at Cartref are wonderful, so kind and helpful with nothing being too much trouble. I cannot thank them all enough.

Reply from Paul Anderson, Home Manager at Cartref Care Home

Thanks for leaving us such a lovely review, we really appreciate it. Your kind words will be passed on to the rest of the team.

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Review from Graham P (Brother of Resident) published on 21 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found that Cartref Care Home (Hay-on-Wye) is very, very good. I really can't fault what they do. My brother is so happy there. All staff are very kind and caring. Nothing seems too much trouble. I could recommend it to others.

Reply from Paul Anderson, Home Manager at Cartref Care Home

Thanks for leaving us a review, we really appreciate it. We are so pleased that your brother is happy here with us at Cartref and we will make sure your kind words are passed on to the rest of the wonderful team.

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Review from Keith M (Son-in-law of Resident) published on 13 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great care home with staff that really care for the patients. Always good vibes when I visit.

Reply from Paul Anderson, Home Manager at Cartref Care Home

Thank you for leaving us a review, all of us here at Cartref appreciate it.

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Review from M P (Son of Resident) published on 29 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in Cartref Care Home for nearly a year. She says that the food is good and the staff are very kind and caring. There are some events and activities such as trips and visits from singers etc. There is a small garden for the summer. Her room (single, en-suite) looks fine. However, the best
and most important feature of Cartref is the excellent staff who are very caring.

Reply from Paul Anderson, Home Manager at Cartref Care Home

We are so pleased to hear that your mum is happy here with us at Cartref and is enjoying our trips and activities. Your kind comments will be passed on to our wonderful team.

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Review from Diana M (Daughter of Resident) published on 29 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not ask for a better place for my father to live. I chose Cartref Care Home, after visiting several homes, because it had the best atmosphere and all the residents seemed happy and content. It is a small home and all of the staff seem to enjoy their jobs and are dedicated to providing a high
level of care. They treat the residents with great dignity. The food is excellent - homemade and of very good quality. The bedrooms are cheerful and there is a good range of activities. I'm very glad I chose Cartref.

Reply from Paul Anderson, Home Manager at Cartref Care Home

Thank you so much for this kind review. We are so pleased that your father is happy here. We are glad you chose us!

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Review from Tracey P (Friend of Resident) published on 26 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, very clean, staff are always happy to help. Activities are nice and residents seem to enjoy them. The garden is always kept lovely.

Reply from Paul Anderson, Home Manager at Cartref Care Home

Thank you for your kind comments, they will be passed on to the rest of the team.

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Review from Barbara L (Daughter-in-law of Resident) published on 20 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother-in-law is very happy and content at Cartref Care Home. All staff are very efficient and caring and nothing is too much trouble.

Reply from Paul Anderson, Home Manager at Cartref Care Home

Thank you for taking the time to write this review, we really appreciate it. Your feedback will be passed on to the team!

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Review from Sally S (Daughter of Resident) published on 18 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been shown so much care and kindness. Every member of staff really communicates with residents and focuses on individual needs. She has been helped to make her room as close to home as possible and has all her pictures and ornaments.
She loves the catering and tea parties for events
and birthdays. Cannot thank all at Cartref Care Home enough.

Reply from Ross Anderson, Home Manager at Cartref Care Home

Thank you for your review, we are so pleased that your mother is happy here. We love to organise tea parties and events for our residents and it's great to hear that your mother enjoys them. Your lovely feedback will be passed on to the team.

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Review from L L (Son of Resident) published on 14 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely welcoming home; staff are friendly and caring and nothing is too much trouble for them. The last couple of years has been very hard with covid, staffing etc but they’ve never failed in their caring of the residents. In December it was my mum's 100th birthday and they gave her a wonderful party
to say the least. I cannot fault the care given from top to bottom it’s wonderful

Reply from Paul Anderson, Home Manager at Cartref Care Home

Thank you for your kind comments. We are so pleased that you are happy with the care that your mother receives, we are so lucky to be able to celebrate milestone birthdays like your mum's with our residents. Your feedback will be passed on to the team.

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Review from C P (Son of Resident) published on 19 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot mark rooms, never seen inside one due to lockdown, but my mother says it is lovely.

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Review from Anne M (Sister of Resident) published on 2 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my sister has been at Cartref she has been very happy with the staff and her care. I have found the staff very helpful and during Covid they have been happy to have her in their care, whilst not seeing her and only speaking on the phone.

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Review from Idris I (Friend of Resident) published on 26 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been in to Cartref Care Home many times over the years - the residents I have met have always seemed happy and content and the staff have also been helpful and friendly.

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Review from James H (Son of Resident) published on 15 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care provided by the team at Cartref for my mother. I know that she feels secure there and regards it as her home.

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Review from Pauline W (Daughter of Resident) published on 15 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother arrived at Cartref when we were in full Covid-19 lockdown so I have not been inside the home. All staff have been very friendly and helpful. I can ring and speak to my mother on the telephone and also see and talk to her through the window.
I call with items for my mother most weeks and I'm
always greeted with kindness. Keep up the good work through these bad times. Excellent home.

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Review from J V (Daughter of Resident) published on 12 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Covid restrictions in place - high standards regarding visiting.
Care is amazing, Dad is a challenge and staff adapt to his changing behaviour. I'm updated as and when needed with his care needs and relevant health care, practitioners are involved when needed. I'm extremely happy with the care and
support that is given.

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Review from Lesley I (Friend of Resident) published on 4 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My late sister-in-law was a resident for 5 years at Cartref Care Home, in that time she was treated with kindness and respect. The staff were always most helpful and pleasant to my late husband and myself. We made friends with another resident and visited him regularly after my relative died. I would
certainly recommend Cartref Residential Home. Thank you.

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Review from M L (Son of Resident) published on 3 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Whereas the care of my father is excellent, we feel that information about my father's needs and wellbeing is slow at being relayed to us.

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Current Review Score: 9.1 (9.144)

Overview of Review Score

The Review Score of 9.1 (9.144) out of 10 for Cartref Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.644 for Cartref Care Home is calculated as follows: ( (38 Excellents x 5) + (21 Goods x 4) ) ÷ 59 Ratings = 4.644

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.5 Points relating to the number of positive Reviews for Cartref Care Home is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 23 registered maximum number of service users is 4.6, which has been reached with 5 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Awards / Recognitions (0)

Meet the Team (3)

Mark

Mark Green

Job Title: Kitchen Assistant

Joined: 2024

My name is Mark – I work under Linda – she has very high standards and so I make sure that everything is done to the best of my ability. I have always enjoyed cooking and I am very passionate about serving fresh and delicious meals for all of our wonderful ladies and gentlemen. I truly believe that using fresh produce is best and so we always ensure that our produce is sourced as locally as possible.

Leanne

Leanne Davies

Job Title: Team Leader

Joined: 2006

I joined Team Cartref in 2006 as a Support Worker. However, I have since achieved my NVQ Level 3 in Health and Social Care and I have been promoted to Team Leader, which is a job that I thoroughly enjoy. As a Team Leader, I am passionate about delivering high-quality care to all of our ladies and gentlemen here, and it is a pleasure to work alongside all of my colleagues. As a Team, we get to know every resident on an individual basis – we know their likes, their dislikes, their hobbies and interests and we get to know their routines – all of this allows us to deliver person-centred care to each individual, which is so important to all of us at Cartref.

Chrissy

Chrissy Maddy

Job Title: Activities Coordinator

Joined: 2023

I started my career as an Activities Co-ordinator in 2006 and since then, I have developed a wealth of knowledge and experience in delivering enjoyable and engaging activities for elderly ladies and gentlemen. My role allows me to get to know everyone on an individual basis and then I work with them to identify activities that will promote their wellness and general happiness. Since joining Team Cartref, I have been working very hard to develop our community links and I am thrilled to say that we now have fantastic relationships with local businesses and alike. We are currently working on an intergenerational project with our local school children – this has been a great success and our ladies and gentlemen love seeing the children on a weekly basis. In addition, we have drama club, book club, knit and knatter, bingo, quizzes, and musical movement and we are visited weekly by Holly, our wonderful singer. There is always so much going on at Cartref and it really does boost everyone’s spirits I am just so happy that I get to be a part of it all.

Frequently Asked Questions about Cartref Care Home

What types of Care is Cartref Care Home registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Cartref Care Home have?

There are 23 Single Rooms.

What are the Facilities & Services at Cartref Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Cartref Care Home to the centre of Hereford?

17.9 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Cartref Care Home to verify any information. View our terms and conditions. Cartref Care Home has an Enhanced Service - more info.