






Cartref is set in a rural area, surrounded by beautiful countryside and close to the river Wye.
It is a small friendly home with an experienced and unified staff team. The residents are at the centre of everything they do and they wish to treat each person with kindness and to respect their unique needs.
They organise a variety of activities according to residents’ individual preferences and interests. They encourage residents to...
Care Provided by Cartref Care Home
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 23 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Palliative / End of Life Care
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Cartref Care Home for full pricing details and T&Cs.
Contact Cartref Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Shaw Healthcare
- Private Owned
Person in charge
- Leanne Davies (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 1967
- Last Refurbishment: 2000
Room Information
- Single Rooms (23)
Cartref Care Home Reviews (40)
Cartref Care Home has a Review Score of 9.5 (9.504) out of 10, based on 9 reviews in the last 2 years.
Over all time Cartref Care Home has 40 reviews.
It is a traumatic event when someone you've lived with for 60 years has to leave home to be cared for elsewhere. So it was for me a crushing, emotion. The staff at Cartref were amazing - understanding, helpful, friendly and everything that made the place a 'home'. This has continued for the months my wife has lived there and no praise is too high for the place and the wonderful staff.
Thank you for your kind review. We are so pleased to hear that our team at Cartref have been able to support you and your wife through such a difficult transition. It is wonderful to know she feels at home and well cared for, and your appreciation of the staff means a great deal to us.
Thoughtfully set out and wonderfully managed, the sense of 'home' is tangible and the 'care '- from everyone- is both apparent & hugely appreciated. The staff (all of them) are lovely, the management team knowledgable and utterly aware of all possible needs & preferences, and the activities on offer for the residents are varied, fun, enriching and inclusive at all times.
My Dad was welcomed with genuine care & warmth and has settled better than we would ever have imagined, giving US the knowledge and reassurance that we have made the best possible choice possible and that he will get everything he needs for a safe, comfortable & enriched existance.
Thank you so much Leanne & the entire Cartref team - Diolch. O'r galon
Thank you for your wonderful feedback. We're delighted to hear that Cartref felt so welcoming and homely from the very first visit, and that your dad has settled in so well with us. It's lovely to know the care, support, and activities have given you such reassurance and peace of mind. Your kind words mean a great deal to the whole team.
I visited 6 care homes and I knew immediately I walked through Cartref's door that this was the one for my parents. The staff were friendly and chatting to the residents and the residents seem very happy. My mother has been here for 2.5 years and is very content indeed.
Thank you so much for your lovely feedback. We're delighted your mother is happy and content with us - it means a lot to hear that our team's care and friendliness make such a difference.
My husband moved to Cartef Care Home at the beginning of March. Preparation was very thorough and we were able to make his room welcoming with personal possessions. The staff could not have been more considerate and he has been made very comfortable. he seems to have settled in very well, is enjoying meals and company. His walking is improving and I enjoy being able to visit frequently.
Thank you for sharing your experience! We're thrilled your husband is settling in so well and enjoying his time at Cartef Care Home.
All very good.
Thank you for your kind feedback. We're delighted to hear that you're happy with our care and service - your support means a lot to our team.
Mum and I could not be happier with the care she receives here. Everyone is so helpful and friendly and welcoming and she feels really valued and looked after. Because of Mum's Alzheimer's she needs help with her personal care and this is done with respect and sensitivity. We are so grateful. If we could give the staff here six stars we would.
Thank you for your lovely message. We're so glad your mum feels cared for and valued, our team works hard to provide compassionate, respectful support, and it's wonderful to know this has meant so much to you both.
I would totally recommend Cartref !!! The home is spotlessly clean and is a homely environment. Maybe could do with some refurbishment here and there but then wouldnt anyone's home ! !
Birthdays and special occasions are always celebrated and everyone gets a birthday cake !
There is a lovely garden to sit in and usually a good range of activities. I like that you can turn up to visit anytime and you are welcomed . Can't thank Leanne and her team enough for all they do. If I needed a residential home in the future I really hope it would be like this one !!
Thank you for your wonderful review. We're so pleased your mum has felt so well cared for over the years and that you feel supported too. It's lovely to hear you appreciate the homely atmosphere, celebrations, and dedicated team. Your kind words mean a great deal to us all.
From the very beginning, the love, dignity, and attentiveness my mum received at Cartref brought comfort not only to her, but to all of us who loved her. Knowing she was held with such gentleness and respect gave me peace in a time of deep sadness. You created an atmosphere of safety and kindness that made all the difference.
In particular, I want to thank Leanne, whose presence and support went far beyond anything I could have expected. Leanne spent hours with me, offering not just professional care, but genuine humanity.
Thank you so much for your heartfelt words. We're truly honored to have cared for your mum and to have provided comfort during such a difficult time. Leanne and the whole team will be touched by your kind recognition. Your gratitude means a great deal to us.
Mum is not well and very old, the staff give me personally a lot of support they are very compassionate.
The whole team work well together and get along which gives Cartref a lovely atmosphere.
I am definitely going to come here as a resident when the time comes, I cannot recommend it highly enough.
Thank you for your wonderful feedback. We're so pleased to hear the team's care and compassion have made such a difference for your mum and for you. It means a lot that you feel supported and see Cartref as a warm, welcoming place. We truly appreciate your recommendation!
All the staff are well trained and genuinely caring. The communication between the staff and family is excellent and the manager is friendly and efficient.
Thank you for taking the time to leave us this honest, kind review.
I am very pleased with Cartref, thank you to all concerned.
Thank you for your kind words, I will make sure to pass them onto the rest of the team.
I regularly visit Cartref to hold an informal and meaningful church service. With a group of residents we sing hymns together, have a Bible reading with a short and encouraging message and a prayer. The leadership and staff are so friendly and helpful each time I visit. I also must say that staff interaction with the residents is excellent. I see first hand the respect and friendliness that is shown to residents, which is professional and supportive. They really care about the residents and are always there to respond to their needs. Definitely five stars.
Thank you for leaving us such a kind review. I speak on behalf of all of the team and residents when I say we are grateful for your church services and it is a delight having you in our home. Your kind words will be passed onto the rest of the wonderful team.
I arranged for my husband to become a resident at Cartref after five years of him becoming more and more withdrawn, following ill health and retirement. Doctors gave him various anti-depressants and other treatment for depression, none of which helped. Moving him to Cartref has made a huge difference and he is returning to his previous, cheerful self. All the staff at Cartref are wonderful, so kind and helpful with nothing being too much trouble. I cannot thank them all enough.
Thanks for leaving us such a lovely review, we really appreciate it. Your kind words will be passed on to the rest of the team.
Great care home with staff that really care for the patients. Always good vibes when I visit.
Thank you for leaving us a review, all of us here at Cartref appreciate it.
Mum has been in Cartref Care Home for nearly a year. She says that the food is good and the staff are very kind and caring. There are some events and activities such as trips and visits from singers etc. There is a small garden for the summer. Her room (single, en-suite) looks fine. However, the best and most important feature of Cartref is the excellent staff who are very caring.
We are so pleased to hear that your mum is happy here with us at Cartref and is enjoying our trips and activities. Your kind comments will be passed on to our wonderful team.
Friendly, very clean, staff are always happy to help. Activities are nice and residents seem to enjoy them. The garden is always kept lovely.
Thank you for your kind comments, they will be passed on to the rest of the team.
Mother-in-law is very happy and content at Cartref Care Home. All staff are very efficient and caring and nothing is too much trouble.
Thank you for taking the time to write this review, we really appreciate it. Your feedback will be passed on to the team!
Lovely welcoming home; staff are friendly and caring and nothing is too much trouble for them. The last couple of years has been very hard with covid, staffing etc but they’ve never failed in their caring of the residents. In December it was my mum's 100th birthday and they gave her a wonderful party to say the least. I cannot fault the care given from top to bottom it’s wonderful
Thank you for your kind comments. We are so pleased that you are happy with the care that your mother receives, we are so lucky to be able to celebrate milestone birthdays like your mum's with our residents. Your feedback will be passed on to the team.
Cannot mark rooms, never seen inside one due to lockdown, but my mother says it is lovely.
Since my sister has been at Cartref she has been very happy with the staff and her care. I have found the staff very helpful and during Covid they have been happy to have her in their care, whilst not seeing her and only speaking on the phone.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Cartref Care Home.
There are no upcoming events for Cartref Care Home.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Cartref Care Home.
Accreditations
There are no accreditations posted yet for Cartref Care Home.
Meet the Team (3)

My name is Mark – I work under Linda – she has very high standards and so I make sure that everything is done to the best of my ability. I have always enjoyed cooking and I am very passionate about serving fresh and delicious meals for all of our wonderful ladies and gentlemen. I truly believe that using fresh produce is best and so we always ensure that our produce is sourced as locally as possible.

I joined Team Cartref in 2006 as a Support Worker. However, I have since achieved my NVQ Level 3 in Health and Social Care and I have been promoted to Team Leader, which is a job that I thoroughly enjoy. As a Team Leader, I am passionate about delivering high-quality care to all of our ladies and gentlemen here, and it is a pleasure to work alongside all of my colleagues. As a Team, we get to know every resident on an individual basis – we know their likes, their dislikes, their hobbies and interests and we get to know their routines – all of this allows us to deliver person-centred care to each individual, which is so important to all of us at Cartref.

I started my career as an Activities Co-ordinator in 2006 and since then, I have developed a wealth of knowledge and experience in delivering enjoyable and engaging activities for elderly ladies and gentlemen. My role allows me to get to know everyone on an individual basis and then I work with them to identify activities that will promote their wellness and general happiness. Since joining Team Cartref, I have been working very hard to develop our community links and I am thrilled to say that we now have fantastic relationships with local businesses and alike. We are currently working on an intergenerational project with our local school children – this has been a great success and our ladies and gentlemen love seeing the children on a weekly basis. In addition, we have drama club, book club, knit and knatter, bingo, quizzes, and musical movement and we are visited weekly by Holly, our wonderful singer. There is always so much going on at Cartref and it really does boost everyone’s spirits I am just so happy that I get to be a part of it all.
Frequently Asked Questions about Cartref Care Home
What types of Care is Cartref Care Home registered for?
Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Cartref Care Home have?
There are 23 Single Rooms.
What are the Facilities & Services at Cartref Care Home?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room are some of the Facilities & Services.
How far is Cartref Care Home to the centre of Hereford?
17.9 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Cartref Care Home to verify any information. View our terms and conditions. Cartref Care Home has an Enhanced Service -more info.