Cartref Care Home

I have been in to Cartref Care Home many times over the years - the residents I have met have always seemed happy and content and the staff have also been helpful and friendly.

I am very happy with the care provided by the team at Cartref for my mother. I know that she feels secure there and regards it as her home.

I call with items for my mother most weeks and I'm always greeted with kindness. Keep up the good work through these bad times. Excellent home.

Care is amazing, Dad is a challenge and staff adapt to his changing behaviour. I'm updated as and when needed with his care needs and relevant health care, practitioners are involved when needed. I'm extremely happy with the care and support that is given.

My late sister-in-law was a resident for 5 years at Cartref Care Home, in that time she was treated with kindness and respect. The staff were always most helpful and pleasant to my late husband and myself. We made friends with another resident and visited him regularly after my relative died. I would certainly recommend Cartref Residential Home. Thank you.

Whereas the care of my father is excellent, we feel that information about my father's needs and wellbeing is slow at being relayed to us.

My mother arrived at Cartref at the end of February just two weeks later the home was in lockdown. This was a very hard time for my mother and her family as mum didn't know anyone and I spent a lot of time worrying if she would be alright. The staff are very good and I cannot thank them enough for the way they have looked after my mother in these very stressful times. All of them are very kind and helpful. My mother always looks very happy when we wave to her through the window.

We visited Mum on the 13/11/2020, and excellent care and attention have been given to ensuring the strict covid-19 measures are taken. We sat outside in a little gazebo, Mum didn't want to on the 13/11/2020, so we were offered phones to talk to her through the window. The staff have only ever displayed courtesy, love and kindness towards Mum, and go out of their way to be cooperative and helpful to the family. Mum has been at Cartref for two years now, and I feel very confident in the care she receives. An extremely kind and efficient manager too.

I feel happy that Mum's needs are being met and look forward to the day when masks etc are a thing of the past.

I get constant feedback from my father and he has left me in no doubt how well he has been cared for since Covid-19 reared its ugly head.

Staff always very helpful they know my uncle very well. Staff always know if uncle needs anything when I ring before I visit.

Cartref is a lovely, home-from-home care home which is friendly and supportive. The staff are so caring and warm and offer mum the highest level of care.

We are beyond delighted to know that the extremely capable team, led by the manger, take so much care of our mother who has dementia. The team's response to the many changes and barriers presented by Covid 19 is exemplary.

Covid 19 is certainly making an impact on our mothers well being. She frequently needs one to one attention and it is fair to say that every member of the team goes above and beyond their normal duties to comfort, reassure and console her.

The team continue to make it possible for us to visit and stay in contact with our mother. We regularly speak through a window by phone, sit under the gazebo in the garden or Skype each other. Reflecting on negative press coverage about other care homes makes us feel proud of everyone at Cartref!

My mother entered this home unable to be safe on her own at home, at this difficult time the home, it's staff and others were very professional, caring and attentive to my mother and the family. During her stay, she was sometimes difficult because of her health status, but all her needs were met, and she felt happy there as were we.

Staff are pleasant, attentive and sympathetic to the needs of the individuals. Residents are treated with respect and not patronised. The home is kept clean and odour free, and opportunities for outside and inside activities according to the individual's requirements encouraged.

My neighbour, who manages on his own in the bungalow opposite, decided to book himself in while his daughter and husband were away on holiday. My visits to see if he was alright, found a smiling and happy 91 year old whose requirements (Parkinson's) were being met by a happy and committed staff. The atmosphere seemed to be a very caring one and my friend seemed very contented. He may well be considering whether to become a resident after his experience.

I believe that Cartref provides a warm and caring atmosphere for my mother. She likes the food (which is traditional-style; perhaps more appropriate for the elderly than some younger visitors might think), and she enjoys the activities provided. All in all, we think she is as 'at home' in Cartref as she could be anywhere - staff are so friendly and helpful, the environment is clean and safe, and the place seems well-managed. We visit at different times each week, so have wide-ranging experience of the place...

Cartref is always warm and a welcoming place. The residents seem satisfied and looked after. It is clean and cosy. Costs a bit more than some other homes though.

My mother recently spent two weeks here to convalesce from major surgery. The staff and manager are kind and helpful and the home is clean and peaceful. However, I worry about sufficient attention to health and safety. The day I collected my mother I had to move items such as an abandoned trolley and wheelchair out of the way for her to get by. If I hadn't been there I fear she would have struggled to move these on her own rather than ringing for assistance.

My mother was horrified by the lack of nutritious, well balanced and appetising food. Residents are filled up with cheap stodge such as jelly and ice cream, biscuits and white bread. There was little or nothing in the way of fresh fruit and little in the way of a variety of fresh vegetables. In the information pack there was reference to supper at 8.30 pm but this never materialised.

The outside of the home looks rather run down with little attention to the gardens - the so called sensory garden was overgrown and shabby.

I cannot praise the staff enough they are warm and helpful. The home is safe and friendly and a perfect environment for someone needing help in their old age.