Cartref Care Home

Brecon Road, Hay-on-Wye, Hereford HR3 5PJ
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9.1 34 Reviews
  • Cartref Care Home, Hereford
Cartref is set in a rural area, surrounded by beautiful countryside and close to the river Wye.

It is a small friendly home with an experienced and unified staff team. The residents are at the centre of everything they do and they wish to treat each person with kindness and to respect their unique needs.

They organise a variety of activities according to residents’ individual preferences and interests. They encourage residents to contribute their own skills, experience and ideas and hold regular residents’ meetings. The home organises outings to the nearby Garden Centre, library, luncheon club, Thursday Market, HayDay Café’ and nearby churches.

They have close links with their local community, every 1st and 3rd Friday they host Tea and Chat afternoons when they invite people from the town to join in for cakes, chat and various activities and entertainment.

Cartref hosts regular church services for those who wish to attend and frequent musical concerts. They enjoy weekly visits from Hay Primary school children, the local librarian and volunteers from other community groups.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 23 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care
  • Parkinson's Disease

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1182
  • Self-Funded Residential Dementia Care: from £1182
  • RESPITE Self-Funded Residential Care: from £1282
  • RESPITE Self-Funded Residential Dementia Care: from £1282

These prices are only a guideline, please contact Cartref Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Bryony Cox (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1967
  • Last Refurbishment: 2000

Room Information

  • Single Rooms (23)

Cartref Care Home Reviews (34)

Total of 34, showing 21-34
9.1

Cartref Care Home has a Review Score of 9.1 (9.144) out of 10, based on 5 reviews in the last 2 years. Over all time Cartref Care Home has 34 reviews.

Overall Experience

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Review from C J (Daughter of Resident) published on 30 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother arrived at Cartref at the end of February just two weeks later the home was in lockdown. This was a very hard time for my mother and her family as mum didn't know anyone and I spent a lot of time worrying if she would be alright. The staff are very good and I cannot thank them enough for the
way they have looked after my mother in these very stressful times. All of them are very kind and helpful. My mother always looks very happy when we wave to her through the window.

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Review from C C (Daughter of Resident) published on 22 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We visited Mum on the 13/11/2020, and excellent care and attention have been given to ensuring the strict covid-19 measures are taken. We sat outside in a little gazebo, Mum didn't want to on the 13/11/2020, so we were offered phones to talk to her through the window. The staff have only ever displayed
courtesy, love and kindness towards Mum, and go out of their way to be cooperative and helpful to the family. Mum has been at Cartref for two years now, and I feel very confident in the care she receives. An extremely kind and efficient manager too.

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Review from Chris H (Daughter of Resident) published on 15 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I cannot comment on any internal facilities as due to Covid restrictions, I haven't been inside Cartref. However, it has been easy to set up external visits to see them. Staff have always been very pleasant and informative over the phone. Mum always looks clean and well cared for and her medical needs
have and are being met.
I feel happy that Mum's needs are being met and look forward to the day when masks etc are a thing of the past.

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Review from S H (Son of Resident) published on 14 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In what has been a very difficult time for staff at Cartref, they have consistently gone above and beyond the call of duty. If medals could be awarded they certainly deserve them.
I get constant feedback from my father and he has left me in no doubt how well he has been cared for since Covid-19 reared
its ugly head.

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Review from Sarah F (Daughter of Resident) published on 10 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cartref is a lovely, home-from-home care home which is friendly and supportive. The staff are so caring and warm and offer mum the highest level of care.

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Review from Elizabeth S (Niece of Resident) published on 10 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff always very helpful they know my uncle very well. Staff always know if uncle needs anything when I ring before I visit.

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Review from Denise R (Daughter-in-law of Resident) published on 13 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are beyond delighted to know that the extremely capable team, led by the manger, take so much care of our mother who has dementia. The team's response to the many changes and barriers presented by Covid 19 is exemplary.


Covid 19 is certainly making an impact on our mothers well being. She frequently

needs one to one attention and it is fair to say that every member of the team goes above and beyond their normal duties to comfort, reassure and console her.


Sadly, our mother's dementia is currently progressing, however, we continue to be very impressed by the way the manager involves the doctor, psychiatric nurse and review teams to monitor her care needs and keep us updated.

The team continue to make it possible for us to visit and stay in contact with our mother. We regularly speak through a window by phone, sit under the gazebo in the garden or Skype each other. Reflecting on negative press coverage about other care homes makes us feel proud of everyone at Cartref!

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Review from M W (Daughter of Resident) published on 23 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother entered this home unable to be safe on her own at home, at this difficult time the home, it's staff and others were very professional, caring and attentive to my mother and the family. During her stay, she was sometimes difficult because of her health status, but all her needs were met, and
she felt happy there as were we.

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Review from S H (Friend of Resident) published on 15 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are pleasant, attentive and sympathetic to the needs of the individuals. Residents are treated with respect and not patronised. The home is kept clean and odour free, and opportunities for outside and inside activities according to the individual's requirements encouraged.

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Review from J F (Friend of Resident) published on 6 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My neighbour, who manages on his own in the bungalow opposite, decided to book himself in while his daughter and husband were away on holiday. My visits to see if he was alright, found a smiling and happy 91 year old whose requirements (Parkinson's) were being met by a happy and committed staff. The
atmosphere seemed to be a very caring one and my friend seemed very contented. He may well be considering whether to become a resident after his experience.

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Review from Maureen K (Daughter of Resident) published on 25 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I believe that Cartref provides a warm and caring atmosphere for my mother. She likes the food (which is traditional-style; perhaps more appropriate for the elderly than some younger visitors might think), and she enjoys the activities provided. All in all, we think she is as 'at home' in Cartref as
she could be anywhere - staff are so friendly and helpful, the environment is clean and safe, and the place seems well-managed. We visit at different times each week, so have wide-ranging experience of the place...

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Review from A H (Friend of Resident) published on 9 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Cartref is always warm and a welcoming place. The residents seem satisfied and looked after. It is clean and cosy. Costs a bit more than some other homes though.

Reply from Josephine Gaupholm, Customer Adviser at Cartref Care Home

Thank you for your review of Cartref Care Home. We are pleased to hear that you have had a positive experience with the home and appreciate your comments regarding the home being a warm and welcoming place. We will share your comments with the home manager.
The Bupa Customer Care Team.

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Review from Elizabeth R (Daughter of Resident) published on 13 June 2016
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My mother recently spent two weeks here to convalesce from major surgery. The staff and manager are kind and helpful and the home is clean and peaceful. However, I worry about sufficient attention to health and safety. The day I collected my mother I had to move items such as an abandoned trolley and
wheelchair out of the way for her to get by. If I hadn't been there I fear she would have struggled to move these on her own rather than ringing for assistance.


My mother was horrified by the lack of nutritious, well balanced and appetising food. Residents are filled up with cheap stodge such as jelly and ice cream, biscuits and white bread. There was little or nothing in the way of fresh fruit and little in the way of a variety of fresh vegetables. In the information pack there was reference to supper at 8.30 pm but this never materialised.


The outside of the home looks rather run down with little attention to the gardens - the so called sensory garden was overgrown and shabby.

Reply from Rose Pickering, Customer Service Administrator at Cartref Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service. The Bupa Customer Care Team.

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Review from Jane M (Niece of Resident) published on 2 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the staff enough they are warm and helpful. The home is safe and friendly and a perfect environment for someone needing help in their old age.

Reply from Rose Pickering, Customer Service Administrator at Cartref Care Home

Thank you for your review, we apprecaite your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Current Review Score: 9.1 (9.144)

Overview of Review Score

The Review Score of 9.1 (9.144) out of 10 for Cartref Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.644 for Cartref Care Home is calculated as follows: ( (38 Excellents x 5) + (21 Goods x 4) ) ÷ 59 Ratings = 4.644

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.5 Points relating to the number of positive Reviews for Cartref Care Home is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 23 registered maximum number of service users is 4.6, which has been reached with 5 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Awards / Recognitions (0)

Meet the Team (3)

Mark

Mark Green

Job Title: Kitchen Assistant

Joined: 2024

My name is Mark – I work under Linda – she has very high standards and so I make sure that everything is done to the best of my ability. I have always enjoyed cooking and I am very passionate about serving fresh and delicious meals for all of our wonderful ladies and gentlemen. I truly believe that using fresh produce is best and so we always ensure that our produce is sourced as locally as possible.

Leanne

Leanne Davies

Job Title: Team Leader

Joined: 2006

I joined Team Cartref in 2006 as a Support Worker. However, I have since achieved my NVQ Level 3 in Health and Social Care and I have been promoted to Team Leader, which is a job that I thoroughly enjoy. As a Team Leader, I am passionate about delivering high-quality care to all of our ladies and gentlemen here, and it is a pleasure to work alongside all of my colleagues. As a Team, we get to know every resident on an individual basis – we know their likes, their dislikes, their hobbies and interests and we get to know their routines – all of this allows us to deliver person-centred care to each individual, which is so important to all of us at Cartref.

Chrissy

Chrissy Maddy

Job Title: Activities Coordinator

Joined: 2023

I started my career as an Activities Co-ordinator in 2006 and since then, I have developed a wealth of knowledge and experience in delivering enjoyable and engaging activities for elderly ladies and gentlemen. My role allows me to get to know everyone on an individual basis and then I work with them to identify activities that will promote their wellness and general happiness. Since joining Team Cartref, I have been working very hard to develop our community links and I am thrilled to say that we now have fantastic relationships with local businesses and alike. We are currently working on an intergenerational project with our local school children – this has been a great success and our ladies and gentlemen love seeing the children on a weekly basis. In addition, we have drama club, book club, knit and knatter, bingo, quizzes, and musical movement and we are visited weekly by Holly, our wonderful singer. There is always so much going on at Cartref and it really does boost everyone’s spirits I am just so happy that I get to be a part of it all.

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